Technical service in my country

Good afternoon, here in Chile every computer apple entering the technical assistance under warranty, they claim fell liquid substance and therefore loses one year warranty. bad happens that's not true. what often happens is that maconline representative of apple in Chile, is a dirty business that does not correspond to what the customer search. again took an ipad 2 that had black spots on the screen. they gave me a diagnosis that had the screen, the battery and mainboard problem with manufactures. in my opinion they make that kind of diagnosis to take advantage of Apple and its consumers.
na last eles note afirmam: Along with saluting, indicated the reason for this is to inform, then diagnostic technician to your computer, it is considered "Total Loss", because the repair cost is high and approaches to a new computer which brings year warranty, with parts that are covered for 3 months. We recommend visiting www.maconline.com where you can find many laptops and desktop according to the different needs of our customers. I request you to tell us anyway if budget requires repair.
Check is made and failure reported by the customer is verified .
Equipment does not light and energized to connect the power adapter.
Disarming is performed and some components are dismantled and assembled correctly .
Is detected in the display connector to the plate with no sign of leakage sulfated components.
Reassembled computer and power adapter is connected and energized equipment and lights and loading system without problems.
It performs resetting PRAM and SMC
AST runs for this model, not throwing faults.
Battery test indicating that it is in good condition runs .
Importantly, the battery is a consumable item and it is normal that in time of use the yield is lower.
Connecting peripheral USB ports ( USB flash drive , keyboard, mouse , external drive ), responding to all requirements are tested .
These tests also measure the temperature that is associated with the sensors.
Operation of optical drive, airport , bluetooth , sound, video, camera, keyboard is verified.
Finally computer responds with internal adjustment were made, budget is generated by logic card show visible sign of this spill and accidental damage is not covered by warranty .
This is because any spill presents problems in the future .
paid for that diagnosis. and returned my computer running.

You are not talking to Apple here. They do not come to these forums. This is a user to user message board.
Post your concerns and information on the Product Feedback website or click on the Contact Us link at the bottom of this website for contact information in or near your country.

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My iphone has fallen into the water 6months ago and there is no apple store in my country so i gave the phone s technical service.but they couldnt repair the phone.and now the battery is swollen.can i replace the phone with the new one in spain?

My iphone has fallen into the water 6months ago and there is no apple store in my country so i gave the phone s technical service.but they couldnt repair the phone.and now the battery is swollen.can i replace the phone with the new one in spain?

You can only obtain warranty OR post warranty service in the country of original purchase
As your iPhone has user damage it has no warranty
IF the iPhone originated from Spain or another EU country you can get out of warranty service in any EU country

Apple's Technical Service Provider complaint and Firewire Target Disk solution

As being my first post, my greetings to the community!
First of all, I would like to clarify that despite I start with a post that includes some negative comments for the Apple's Technical Support Service Provider, which I visited for my problem, I wouldn't like to give the impression that I want to generally spread a negative attitude against them, but only to describe my specific issue. Anyway, only that I haven't visited them so far, after over a 3-year period of using my computer, is a self-explained positive aspect. I've also read that complaints should refer directly to customer's support service, though it is the users with whom I want to share the knowledge resulting from my last experience.
My story/problem has been as following: My computer has failed to boot, I tried some of the tips and advices online and due to the facts that I didn't have the installation disk with me and that I was under stress to recover some of my files, I was urgently needing, I decided to visit an Apple's Technical Support Service Provider. I was hoping for a quick solution, since from the beginning it wouldn't seem to be a hardware failure. I had read about the Target Disk Mode utility and I was at least looking forward to a backup, in case my hard drive was still functioning.
For starters, the provider I finally visited (Sofia, Bulgaria), was not mentioned on the Apple's web page locator. However, I first visited a Reseller, who directed me to the technical service office (other building). Also for starters, I would like to mention that the personnel was totally polite in every case. Now, for the main issue. The technician there connected my laptop via Ethernet cable to another computer, ran a test, which showed that the hardware was working and replied that he cannot know the problem, so I have to leave my computer there for 2-3 days, in order to examine it thoroughly. Luckily, I would leave the country in 2 days and I was needing the files the same day or maximum the following one, so I couldn't follow this option. "Luckily", though, while for the moment I saved 40 euros, the price for examining my problem, regardless spare parts that might would be needed and a value for a backup that I would have might asked. I explained him that I don't have the installation disk with me, just in case he could do the repair disk there, and that I read somewhere that the computer could be connected to another computer via Firewire cable and the hard disk to be seen as an external hard disk, giving me the chance to recover the files I was urgently desiring. The answer to the above was that I can only leave the computer there and I would be informed in 2-3 days. I respect the priority I had to share with other customers, but, on the other hand, to backup 2-3 files and save my life, I don't consider it (specially now that I know) a big of a deal. More important, he wouldn't give me any advice to follow myself. Conservative policy to secure responsibility issues from their part or to secure the payment for a potential check in their house?
First, I didn't try to search for the solution, provided that I didn't have any clue from the technician and that there was no chance to find someone with another mac, but also while I couldn't risk to loose time to search for a backing up solution rather to start immediately with remaking my project (I was using 3ds Max, therefore I could work on a Windows pc). So, following is the next level of my problem and the final solution.
When I got free time, I searched more and while, as I mentioned, I couldn't find another mac, I ended up to the option of being able to mount my mac's hdd to a Windows pc, after using a 3rd-party application (MacDrive in my case) and Firewire cable to link the 2 computers (Target Disk Mode). The result was that the hard disk of my mac was recognised at the Control Panel's Devices, but wouldn't be browsed. It turned to be hard to find information related to my problem, since I guess not many people have faced the exact one. The credits for the solution go here http://www.studio1productions.com/Articles/Firewire-1.htm (thank you so much), were there's an article related to how to solve Windows 7 Firewire issues. The problem was that the Firewire drivers had to switched back to the older version (legacy), which is strange, but it worked perfectly. I'm currently happily backing up my disk.
I hope this post will save time and pain for people having the same issues and I'm sorry for the thorough details I've used in order to describe accurately my concerns.
Cheers!

thanks neil, the laptop originally came with a 10 gig ibm deathstar ata drive which i replaced a couple of years ago with a 40 gig ata. i thought that maybe some necessary drivers weren't installed onto the drive since it isn't an apple branded drive but i couldn't find anything online or on apple's site to confirm that.
the titanium's ATA is controlled via cable select right?

I've sent my i phone to technical service because of voice error. "Teleservice" is the authorized service in Turkey. Even my iphone is in the guarrente scope, service told me to change it with a new i phone by paying 654euro. I am aggrieved. I want help

I've sent my i phone to technical service because of voice error. I can not talk without a headphone. sometimes screen is freezing. "Teleservice" is the authorizated service in Turkey. even my i phone is in the guarrante scope, service told me to change my iphone with the same i phone by paying 654 euro. I am aggrieved. I want help.
I could not use my phone since i !ve bought it. Because it has always same problems. please help me.
Thanks in advanced.
Mine

Did you buy it in Turkey (Turkcell or Vodafone)? If you did so, you have 2 years warranty from Gempa,KVK or another company for your iPhone. Also many technical services repair iPhones if you bought it from a foreign country though no luck from Gempa in this case. As I know there is no Genius Bar or AppleCare option for Turkey.

My store does not support services in my country(Iraq)

Stor does not support services in my country (Iraq),so how can I download products,movies or music? Can I choose another country close to me supoports this.

I'm afraid you have no options given the current situation.

Where do I leave feedback for technical services received?

Need to know the location on the website to leave feedback for technical services received.

Hello Brian, We recently had a not-so-positive and then a positive experience with technical customer service. Out of the blue, we received messages that my daughter was at 75% of her data usage. She has 2 GB and has had that for 2 years without ever, ever going over. First call got us to Brian, who was very rude and simply said that Verizon is never responsible for the charges on a cell phone – it is always the customer’s fault. So, I asked for a Supervisor, which got me Thomas. Unfortunately Thomas had no clue and tried to tell that the charges were due to the update ESO8. Our phone had ESO7 and we didn’t update. He again was not helpful as he basically didn’t understand or want to. Then we got Annabell at Apple. She was very nice and talked me through the issue and possible problems with using that much data in basically 8 days. She then called Holly at Verizon who actually looked at the schedule of data usage and determined it to be downloads on specific days at specific times. Times like 16:48:57 to 17:48:57 – no one has conversations or uses data like that, but a download will. And downloads, of course, didn’t happen on wi-fi. Holly was wonderful. Helped us clean up the phone as we couldn’t tell exactly what was downloaded. Floated us 3 more GB of data until 10/8 when we go back to 2 GB. Jeff and Thomas should never be allowed to talk to your customers again. I was on the phone 2 full hours. If I felt I had a choice I would drop Verizon in a heartbeat. Shame on them. That’s it. Let me know if you’d like any additional information. Thank you for your consideration. Peggy

Hello Apple ! I have in Iphone 5 16GB WHITE and it have a problem so I send my iphone to a service from my country and they sad that I made a unauthorized intervention and it is not true, this phone was nerver open , the seals was open by the service .I

Hello Apple ! I have in Iphone 5 16GB WHITE and it have a problem so I send my iphone to a service from my country and they sad that I made a unauthorized intervention and it is not true, this phone was nerver open , the seals was open by the service .I think they try to cheating me because when I spoke with them , they answer me very ugly and unpolite and they sad me that they made what they want. So can I sand my iphone to a service from another country because I want to know that they will say the same thing ?I have international guarantee. Answer me soon and thank you for help!

If you can find out what country your iPhone was officially sold in, you could take it there (or if originally sold in the EU, take it to any EU country where Apple officially sells the iPhone) or you could send the iPhone to someone you know in that country who could get it serviced and then ship it back to you. Apple Support does not accept shipments from other countries, and will not ship a serviced iPhone to another country.
This, though, presumes that the iPhone has not been modified as your service provider claimed. If it has, Apple will not provide service for it in any country.
You may be able to find out what country your iPhone was officially sold in by calling Apple Support:
http://support.apple.com/kb/HE57
and giving them the serial number.
Regards.

Future availability of this service on my country

Is there anyway to know if there will be a future availability of this service on my country? and if there will be, when?
I belong to the administration staff of an important university at my country, we would like to have our courses distributed with iTunes U.
Unfortunately, whenever we want to access the itunes U course manager we get the 'Your country is not on the admited list' error.

Sorry, but we are all just users of Apple products here. None of us have any way of knowing what Apple's plans are for future services.

I had an iPAD 4. Since I updated to IOS 7 it began to freeze up. I now have the iPad Air and the same thing happens. I'd like some advice because apple's technical service has no idea.

I had an iPAD 4. Since I updated to IOS 7 it began to freeze up. I now have the iPad Air and the same thing happens. I'd like some advice because apple's technical service has no idea.
Technical service in Spain is useless. They told me to re-install everything again as when it's brand new, application by application to see which one is failing. I have 150 applications.
If they continue in this direction they will end up like Palm
You can tell Steve Jobs is no longer in charge.
I'm thinking of moving to Samsung.

If this problem continued across an iPad with Retina to an iPad Air it is almost definite it is one of your apps causing the problem. Run it for a day with no apps loaded on it, if it doesn't freeze then one of your apps that has not been updated is causing the issue. And the Technical Service in Spain gave you correct information.
It was no different when Mr. Jobs was still in charge (I was around for iOS 3.0) and it is no different on a Surface or a Note.

Technical Services for Zen Xtra in Boston,

Hello guys
I have a little problem with the headphone jack of my Zen Xtra 40 GB.
Does anybody know where can I go in order to get technical services here in Boston, MA?
Thanks a lot!

Just look at the support pages here for who to contact in the USA.

Support to help people about technical service

I bought a Blackberry 9800 Torch on November 2010. On 24 February 2012 my phone closed and did not open again. I left my phone on that day to Teleservice-Antalya/ Turkey.on 29 February 2012 my phone sent to İstanbul/Turkey. On the same day I got message that my phone is going to be change. But after that message I couldn't receive any message also any information from the technical service regarding estimated date for delivery of my phone to me. I also request a phone with the same specialties till my phone comes on 19 April 2012 but still no answer from the service. Can you please check and inform me about my phone delivery date?
Since I couldn't fined a place to write this issue on your main page about complaints, I wrote this issue here.
Best  regards
Edit: IMEI Removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

Hi and Welcome to the Community!
To properly set your expectation (and reiterate what you were presented with when you signed up here), these forums have nothing whatsoever to do with formal RIM support. These forums are not a channel for communicating anything with RIM. Rather, these forums are a user-to-user volunteer supported community of folks trying to help out other kind souls to the best of their abilities. But, no response from RIM for anything formal should be expected here...as that is not part of the charter here.
For your issue, your escalation path is via the service centers you have been dealing with; you need to escalate through their management channels for information. If they cannot resolve your issue, they have the power to escalate your case into RIM at no cost to you. But, you have no method to bypass your providers as that would be bypassing the very contract to which everyone (including you) is bound for providing service and support.
If you cannot receive satisfaction from your service centers escalation capabilities, the next step would be local governmental consumer protection agencies. Typically, the local service centers will not want anything to wind up in that channel, and will come around to at least communicating with you from just your threat to go that route.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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There is no technical support in the country, which wasleved in

Bad service in the country, which was held in The complain beforehand and spoke to
me Contact Person and asked me to travel to another country so I do the maintenance of the device under warranty Where the State which was held in a country where the service to you does not according to the word charge your digital is ********* and now I do not use the machine and I do Bsthaddam device from Samsung
I must exchange your last payment for the damaged device and send another device iphon 6
My wife is also a bad condition You must be give her another iphon 6 for poth of us becous its your mistak not our mistic .
<Personal Information removed by Host>

First, maybe you should post in your native language. Because in English, it makes little sense, and the parts that do make sense sound like:
A) You bought an iPhone in one country but are using it in another country and want Apple to provide support in that country. But there is no international warranty for an iPhone. So, yes, you do have to take it back to the country of origin. iPhone are sold in the country that they are intended for use. You should have bought an iPhone in the country you intended to use it. Then you would have support.
B) It also sounds like you're wanting free product from Apple. That's probably not going to happen. You bought an iPhone, and by buying it, you agreed to the terms of the warranty. If you didn't like the warranty terms, you shouldn't have bought the device.
Maybe it's a language barrier, but your post comes across as uninformed and greedy. Try again in your native language.
Oh, and you're not talking to Apple here. We're just users like you.

Is there any way to affect the progress of availability (iTunes cloud services) for my country?

I am a Norwegian iTunes user, and have purchased various songs on various devices (MabBook, iPhone, iMac).
I'm getting sick and tired of not being able to sync my purchases to all devices.
- Is there any way to provoke the progress of getting services like Match in my country too?

Primarely i was thinking about http://support.apple.com/kb/HT5085.
But i think the lack of automatic downloads is an automatic result of not being able to use the cloud for music/video.
You might not be aware of this, but there's currently no way for me (and many others) to have the same files on more than one device (unless paying for another copy).

Is it impossible to contact a real customer or technical service rep?

I have one question I need answered! I don't want to take a screen shot and search for FAQ's and get a whole frickin forum of answers! I have one question that I want to call a 1-800 number to have answered. This is so much messing around, all I want is a damn number for customer service or technical support! Seriously disappointing for such an otherwise awesome product and company. Sad how out of touch with human contact we have gotten, and how we waste obscene amounts of time in systems that are supposed to be cutting edge.
I get an error every time I export, and I have to click the X close on that error box about 15 times before it goes away. Photos seem to export fine....

Well, I'm seriously not that worked up. Maybe a little testy, and always
too mouthy.... I'm just disappointed that this little error is becoming
such a time sucking part of my day. I simply want to know why I am suddenly
getting the message "these upgrades have already been applied or are not
compatible with this version of lightroom" when I export. Photos seem to
export fine, but I have never seen this message before, and I just want to
know if I should re-load the program, if it will affect the image etc. I
don't really speak the language. I have been using lightroom for about 5
years, have kept up with updates, etc. The last time I had a question, I
did speak to someone, and he was very helpful, walking me through the
problem. He very well could have been outsourced, I don't know, but that
was what worked for me. That was when I originally downloaded the
software. Thank you for contacting me, I can be a P.I.T.A. Believe it or
not, before becoming a photographer I was in customer service for a
motorcycle parts manufacturer. random.

Technical service smashing my ipad

Hello, I'm from San Pedro Sula, Honduras.
I dropped my ipad and how they broke the glass, I know that's not covered by warranty so I decided to take "to support local authorized by Apple" to be repaired and would be charged for the repair.
It took more than a month and I was handed my ipad disarmed and useless, I can build it again but then only the screen works, the 3g is not working, the buttons do not work, the camera no longer works.
I made the claim but refuse to give me a new one, I think it's not fair to lose my ipad because of bad technical support, and not find a way to speak directly with Apple to resolve my problem.
I can do something or just lost my iPad?

You are not talking to Apple here. They do not come to these forums. This is a user to user message board.
Post your concerns and information on the Product Feedback website or click on the Contact Us link at the bottom of this website for contact information in or near your country.

Technical service in my country

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