Telstra cable

Do Telstra offer cable BB? Might seem like a silly question but can't find the specific details, only that the connection is cable, adsl++ or something else. I don't want adsl as I am too far from exchange and get speeds around 3.5Mb/s on a good day. Also, is the $192 installation fee for cable mandatory? i alreay have foxtel connected. Does anyone know if there is a way simply to churn to a Telstra BB cable product?

Hi Knerps, before any of the ballance of your questions here are answered, you need to determine if indeed Cable Broadband is in fact available to your home and street etc. It's NOT available in all areas. To do this pop along to the following link and enter your address etc, so as to determine exactly what connections (Type) would be available to you: https://www.telstra.com.au/broadband/home-broadband

Similar Messages

Telstra Cable Drops every 1 to 2 days, but Gateway Max is fine

Had Telstra Cable installed on July 18, 2015 with a Gateway Max.Upgrade from TPG ADSL2 since Cable is much faster and my only other option in our location. While its much fasfer its not reliable. Every few days or once a day the Internet availability simply stops. All devices whether WiFi or direct Ethernet can still connect to the cable modem.In fact I can login to the Cable modem and its tells me the Cable connection is online and working, but its not. I cannot ping anything outside our home network using name or IP address. The only fix is if I reboot the Gateway Max, or Telstra sends a reset down the line. A Tech has visited once so far and changed the Isolator in the connection box outside as well as the connector in the street. No change, still happens. Regards,Mark

Hi Markm09,
This isn't good to hear, your next step would be to lodge a complaint here Lodging a complaint with Telstra to have this escalated further, as it seems that it is a ongoing issue for you
Thanks

Telstra Cable Ultimate Upload Speed Increse

Dear Telstra, Recently i have been trying to stream to twitch in 720p on your cable ultimate but your slow upload doesnt even allow me to stream at 240p at 30fps wihtout 60% frames lost and it would be great if there was some way for you to increase this. As with http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Upload-Speed-Boost-Option-for-Cable-Plans/idi-p/343959it doesn't look like a technical limitation.i dont have any other options for internet and i coulnt ask more with the dl speed It would be nice if you could increase to 10mbps for $10 a month or 5mbps for $5 possibly and if not a technical explanation would be realy nice.

Hello, I'm also in the same boat too, I don't buy the whole Foxtel upload causing this issue too. These are two seperate connections incoming and outgoing which are dedicated. NBN hasn't even been planned in our area yet! High speed cable with adequate down and up speed will be just as good as NBN, so let the consumer decide what they want and don't dictate what we should like. Don't get me wrong, the download speeds are fantastic but it is outrageous to have such a limit on upload when consumers are HAPPY to pay extra!? Come on Telstra, this is worthy of a petition in Change.org. The 4G network reaches speed of 100 Mbit/s and an upload of 37 Mbit/s but the data plans are unfathomable to pay for those who require high volume or large uploads. It's reasons like this that we are still laughed upon by Europe and USA...even the NBN is a joke now that there is no more FTTH. Telstra know this yet they tell us to wait for NBN when they know most consumers who are KMs from the exchange will also experience speed issues. Please Telstra, have some pride with your infrastructure and MAKE SOME MONEY which will also SATISFY CUSTOMERS. It's not rocket science. It seems like you want to avoid adding additional upload ports in the CMTS infrastructure. How about a trial test to see how feasible it is such as a voting system and notify all of your cable customers about it to actually see what the response is from your stakeholders? You may very well be surprised. Thanks for reading. Kind Regards,JeremyPunchFace

I have lost all my bookmarks and screen short cuts since the outside telstra cable was damaged and repaired. How can I get them back?

my internet had been running slowly with lots of fizz and crackle on the line. Telstra came and fixed it, necessitating my having to reset the modem. At first boot up after that, all screen short cuts were gone and all bookmarks were gone. Can I get them back? Help!!

Hello,
Please confirm that the problem you faced was this
#You had an issue with our Internet access
#Telstra fixed the issue and restarted your modem
#Now in Firefox you are unable to view your bookmarks
Is that the issue? If so, it is unlikely that a connectivity issue has caused this problem. Also, can you please confirm if you have enabled Firefox Sync?
Thank you

Is telstra cable broadband down in COLLINGWOOD 3066??

Help

Good morning,Here is a link to the Telstra Service Status website where you can check.Hope that assists, as I am on the other side of the Yarra.

Messages port forwarding Telstra cable modem

Anyone know how to get Messages video chat to work with the new "BigPond Ultimate Cable Home Network Gateway". It's the Netgear CG3100D-2BPAUS.
Messages worked just fine using the old Motorola cable modem but stopped with the new one. I've tried setting up port forwarding as per:
http://support.apple.com/kb/HT1507
and: http://portforward.com/networking/static-Mac10.4.htm
but no luck.
Thanks

HI,
Does this device (and the firmware on it) have UPnP ?
UPnP allows multiple devices use the same ports (Port Forwarding does not)
This means you can leave the modem/router doing DHCP to Issue IP addresses and it will not matter if the computer gets a new IP now and then.
In a one computer set up it is likely to always get the same IP when you start it up.
1) because you probably restart it before the lease time runs out
2) because there is nothing else to "take" the number.
However with Smart Phones, Games Consoles and multiple computers you may find that with out setting up IP address that don't change, either by Static routing or Address reservation that computers (And other devices) will swap IP addresses and set ups like Port Forwarding will not work - they tend to list which IP to send stuff to.
The Port Forward site lists only a CG3100 (plain, no suffixes)
Presumably you have used the info on the Port Forwarding bit to learn the access User ID and Password.
I linked to the AIM talk set up (Portforward.com > Chose Brand > Chose Model > dismiss advert page > chose App > set up instructions)
Using the link at the bottom to see the Router's screen Shots I went to the Basic set up one
http://screenshots.portforward.com/routers/Netgear/CG3100/Basic_Settings.htm
Near the bottom of the menu is UPnP
On most Netgears it is enabled by default. Specific Screen Shot.
On some devices setting up Port Forwarding or Port Triggering and having UPnP on can cause conflicts.
UPnP is needed for Screen Sharing in Messages or iChat.
9:31 PM Tuesday; July 16, 2013
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"Limit the Logs to the Bits above Binary Images."  No, Seriously

Telstra Cable 3.0 - cable connections

Hello Wilti,I'm looking at the cable in front of me.It is a totally different cable to the phone line. Absolutely no connection between the HFC cable and your phone line whatsoever.The HFC cable which is its correct name is, is run to a point in your premises, then another shorter lead is connected to that wall point / outlet..... which goes to your modem. Let me know if any other questions!Best wishes

It is delivered over a Hybrid Fibre Coax (HFC) Cable, it is run into the house and terminates at a faceplate, you then run a cable from the faceplate to the modem which is another coax cable, and that connects it to the HFC network and the internet is provided over it... at no point in your house does it connect or rely on the Copper network.
It is significantly faster then ADSL with the standard speed being 30/1Mbps (compared to a maximum speed on ADSL2+ of 20/1Mbps) with the option of increasing it to up to 100/2Mbps if you have the need, the need for speed.

Why does Telstra slow uploads speed down

I have had ongoing issues with my internet connection over the last 18 mouths.Having a upload speed of 450/650 Kbps very slow no good for gaming an down load of 8/11Mbps down load if more than I needTo the point I have spent good dollars try to insuring that the infrastructures and the Asset Integrity with in house are in best condition this includes the replacement and work listed belowReplacement of the Wi-Fi system to a Cat.6 cabling at a cost of $2,300Replacement of the modem with a high speed 1G port modem at cost of $ 475Replacement of the fly-lead for the Telstra house connection to the new wall socket a cost of $360Total cost of $3135 this spend was braced on Telstra recommendation as the problem was with my part of the connection after a large number of call to my internet provider I at last had a appointment with a Telstra Tec to carry line testing and fault finding .At this point if no fault was found I was the be billed at $60 per 15min or part off and travel cost as I live in Bullsbrook WA this may I high . Lucky for me a fault was found in the exchange and reconfigured and the speed and the Exchange improved to 22Mbps down and 15 Mbps up an outstanding numbers >test at the house 15Mbps and so 5 / 7 Mbps loss for the Exchange to house don’t to good but still very happy with it BUT the upload was 650 kbps /750Kbps and please remember this testing was carry out by Telstra with good equipment so at this point I ask why the upload was so slow? After spending over $2000 and lot of time on the phone only to be told that Telstra slow the upload speed down so the max you can get is 1 Mbps and the only way you can increase this is by paying for a business line but you still may not get any more than 1MbpsThis is only a very small part of the story SO I LIKE TO ASK WHY IS TELSTRA SLOWING ME DOWNIf you like to know more please let me know

Hi bigdave618,
The simple answer is, that's the way the system and hardware is designed, all ISP's are the same. Uploads are limited to around 1Mbps. If you wish to get higher upload speeds you can see if Cable Broadband or NBN are available in your area as these systems allow for higher upload speeds.
Upload speeds are generally slower than download speeds because of the fact that most internet connected equipment is asymmetric. Asymmetric means that any one packet of data can either go in, or out, but not both ways at the same time. Since most internet users are receiving more data than sending, the internet connected equipment has shifted the higher majority of the signals to go toward downloading.
If you wish to find out more about ADSL I have added a link to a Wikipedia article below along with the link to the NBN and Telstra websites so you can check to see if Cable Broadband or NBN is available in your area.
ADSL Wiki article: http://en.wikipedia.org/wiki/Asymmetric_digital_subscriber_line
Check for available Telstra Cable Broadband: https://www.telstra.com.au/broadband/home-broadband
Check to see if NBN is available in your area: http://www.nbnco.com.au/connect-home-or-business/check-your-address.html
- Ben

Cable down again

Another bit of rain, and another total failure of Telstra Cable in Patterson Lakes (VIC). This is the 3rd time in the last few months that our entire street has died (yes, I have confirmed with neighbours, it is not just my house). Using my cheapo $30 per month backup Internet service (which is more reliable than Telstra!) I found that the Telstra Service Status website is saying that this issue will be fixed on Tuesday night. It is currently Sunday morning, so that's 3 days to fix, including 2 working days. Is anyone else tired of paying for the premium service in the country, only to find it falls over all the time? TELSTRA - GET YOUR ACT TOGETHER. THIS IS UNACCEPTABLE.

http://servicestatus.telstra.com/servicestatus/goc.do?q=postcode_3197.html&postcode=3197
It's a known issue in parts of the area, and they expect it to be fixed in a couple of days.
Checking the Service Status is a good way to see if they are aware of it being widespread and when they think it'll be fixed.

Upload Speed Boost Option for Cable Plans

There have been multiple posts from other Bigpond users requesting higher upload speeds on their cable services on the Whirlpool Technology forums. It seems today with families sharing even a Telstra Ultimate Cable connection at home, doing various tasks such as uploading photographs and videos to social media, performing online backups, using cloud services, online gaming, video conferencing or any other upload intensive applications, it can quickly make an Ultimate cable connection quickly feel no so ultimate with only a 2.4 megabit upload speed. I'm suggesting the thought of providing another speed boost option for those with Telstra Cable services similar to what is already in place but with a higher upload speed (to align with Velocity?) and higher cost per month. This gives your customers the added flexibility of being able to pay for the option should it be needed and can be marketed to the customers appropriately also during signup. From a technological point of view the DOCSIS 3.0 technology used by the Telstra Cable network is more than capable of being up to the task of catering for higher upload speeds. See: http://en.wikipedia.org/wiki/DOCSIS I hope this suggestion is of use as I can see clear profitability gains for Telstra. Just by the introduction of a simple new product you will be able to keep more current customers happy and attract more in the process.

+1 to increase it by any amount. But I would be happy to pay an extra $10 per month for at least 10Mbps up. Purely for the benefits of online cloud storage to backup photos etc - a process that is painfully slow with most of the U.S. based cloud backup solutions. I can understand that part of the reasoning might be to prevent users from hosting web or ftp sites and the like, but without a static IP - it is not that feasible anyway (yes I know you can have dynamic dns services etc. but Telstra wouldnt be making it any easier without static IP's). For example: August 21, 2014 - Cogeco Cable Canada Enhances its High Speed Internet Service : The Turbo 20, and Ultimate 55 High Speed Internet package upgrade includes an upload speed increase from up to 2 Mbps to up to 10 Mbps, at no additional cost. The newly launched Ultimate 120 High Speed Internet package offers download speeds of up to 120 Mbps and upload speeds of up to 10 Mbps, as well as a monthly data transfer capacity of 425 GB. (Just do a search and replace on a few words in the above paragraph and feel the potential happiness!) I'd like to hear a response from Telstra.

Telstra Air Signed up on the very 1st days but they have been unable to get me going.

As the title suggests, I am still waiting on my escalated query, of which I have contacted Telstra over since the 1st week of Air's introduction. All I have been told is that they get errors when they try to add me. They have never called me and have always left it up to me to query what is going on. (which I might add is nothing). Very disappointed with Telstra over this escalated query of which the only answer I repeatadly get is that it is escalated. DOH!!!!!!!No Air nor communication, very poor service, considering the time it is taking or not taking in between the techs coffee breaks. Been a long term Telstra customer and burnt like they just dont care.

I hear your frustration. Here's my journey so far: I've been a Telstra Cable Bigpond customer for a couple of years now.Heard about Telstra Air, and discovered the cable modem I had (CG3100) was not compatible.So I paid the $216, ordered and received a new CG6300 which is Telstra Air compatible (Telstra Gateway Max).Connected it up, then signed up for the service about 3 weeks ago.Got the message saying it would take 2-5 business days to complete.Didn't hear anything, so called them back a week later.They advised it's still processing, and we'll let you know when it's complete.Gave them another 2 weeks, heard nothing, so called them back again on Saturday.They said the name of my service was "an old name", and they're getting some error trying to activate Telstra Air for customers on this old named service.So that's what I've been told – there's some issue at the back end which is preventing them from upgrading me.So I feel like I've been conned in to purchasing a new modem (CG6300), even though my old modem (CG3100) worked fine ... the only reason I purchased the new modem was for Telstra Air. I've posted to other forums trying to find if anyone else had experienced the same and had a solution, but to no avail. Was even hoping that Telstra's customer service would call me even once, but I've had to call for an update every time. Even a call to say "we haven't fixed the problem, but we're still working on it and we haven't forgotten you" would go a long way. Very disappointed.

Cable Broadband for subdivision and Commercial Quote

Hi Telstra, I recently bought a subdivided home and currently waiting for settlement. So as a forward thinking professional, i took the initiative to make sure that cable broadband would be available for my property ahead of time so thought i would enjoy cable broadband as soon as i moved in. I checked that both properties either side of me can receive cable broadband and indeed they both do on the telstra broadband checker tool. Infact the entire street and the connecting street both receive cable broadband. From what I can tell it is provided from the overhead poles. Understanding that subdivisions are not updated on the telstra database I contacted a Telstra sales rep to get the ball rolling and they did a 'database check' which said i could get ADSL, maybe on ADSL2+ and not available for cable. I then went to the Telstra store who did the samething except this time visually showed me the database check, I asked them if it was possible to send a technician out to see if it was possible to connect to the cable service and how much it would cost. Instead I was told that trenches would have to be dug and that I would have to hire my own contractor to do it. I told them no trenches needed digging as as the subdivision is literally 3-5m from the poles and that it was facing the street not behind the main house. Attached below is a pictorial of what my situation is.So my property is actually a subdivision of 2A Bravo st, but since its facing Delta st its designated as 35B Delta st. The poles on Delta st currently supply the property with the phoneline and power as well.
After some more research, i discovered the commercial quote method on the crowdsupport service. I then requested a commercial quote done through the 24x7 live chat in which they happily did for me and said it would take 14 days. 16 days later i followed up and the chat rep i spoke to could not find any record of the commercial quote and then suggested i speak the to Moving Home Team instead.
Before I try the Moving Home Team, i private messaged a moderator whose yet to respond. So I ask anyone from Telstra or the crowdsupport if they can help with me with my situation please! I really want Telstra Cable as ADSL1 is not acceptable especially since the exchange is in the next suburb where my max speed would only be 4mb/s. Any help is greatly appreciated.

I would try calling the connections team, 132200 and say "connection". Ask them for the reference number for the call (will be INT 1-4x) Ask them for the reference number for the Commerical Quote Webform (I believe that they might have an SR 1-4x number, but it has been a while since I have seen one) Ask them to send you a Get Back In Touch link by email/SMS, and if you haven't heard back, use that link to get back to them specifically, that way you should be able to get someone who should be able to help. It is disappointing that the LiveChat person hasn't submitted it or at least noted the reference but normally it is within a few weeks they get back. (10-15 business days) The link they send will also have their name and employee number so you can also say who you spoke to. If after that you don't hear back, i would personally just raise a complaint, but they normally are pretty good at getting back to you.

Help for Netgear C6300 modem configurations - aka Telstra Gateway Max

Creating a new board for users needing assistance with configuring the Netgear C6300 as was being discussed in the below thread.
http://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Cable-Gateway-Max-Wifi-authentication-stops-working/m-p/415216#M11293
- Shelly

Hi David,
The C6300BD, should be able to support this. However none of this is supported by Telstra's regular tech support channels.
When you move MachineA to Site2 the settings within MachineA will need to be reconfigured to reflect the IP address at the new location.
Most of the settings involved in setting up your RDP or VPN are configured on the PC's (Machines) themselves. So I would recommend that you talk to your IT people about this.
Some links which may prove helpful:
The Microsoft website has instructions on how to do this you can start here: http://windows.microsoft.com/en-au/windows/connect-using-remote-desktop-connection#connect-using-remote-desktop-connection=windows-7
You may also need to know how to port forward some of the incoming connections, you can find instructions on your modem model here at these 3rd party sites,
Netgear : http://kb.netgear.com/app/answers/detail/a_id/24046/~/how-do-i-configure-port-forwarding-on-routers-with-the-netgear-genie-interface%3F
Portforward.com : http://portforward.com/
Also our premium technical support team Telstra Platinum, should be able to help you with this as well.
- Ben

Rozelle outage 2039 - foxtel cable

We've been without foxtel signal from 8th June - which is in the service status page.. annoyingly the scheduled completion date is always 3 days in advance. So we have been checking every 3 days since the 8th June The next scheduled date is 3rd July for completion Foxtel say its Telstra cable - Telstra say its a Foxtel issue... basically nobody knows what the issue is other than theres a fault - but the status just keeps breaching and being reset to 3 days later. Has anyone had a similar issue? Or is everyone in true spirit, just accepting the month long outage with no explanation given or reason given?

Hey RozelleRP,
I was going to look into this outage further for you, but I just checked and it looks like it has been cleared. Hopefully you're back online now
Brodie

Bigpond Cable

I'm very confused and not sure I've been told the correct thing. We have recently moved to a townhouse in a relatively new subdivision. When we moved in I was told the address only had ADSL and I could not get cable. But...The Telstra Cable runs along the electricity poles in my streetIf I enter my neighbours address into Bigpond website (i.e. No 4, I'm No 2), they can get cableIf I enter my actual street number (No 2) it can get cable (this address technically no longer exists though due to subdivision)If I enter my subdivision address (Unit 4, No 2) I can't get cableOther points of note:House has had Foxtel (confirmed with previous tenant) - I can't see the roof to confirm if satellite or not thoughNo phone line was installed prior to us getting here and having to install it for ADSLBut there was the Telstra grey box mounted to the front if the townhouse before we installed phone line24x7 said that even though there is cable in the street, we don't have enough "cable ports", because one of the other units at my address is using the port. I am not sure how much truth there is in this? I have read that you can raise a service qualification dispute to confirm your availability options - should I be doing this? Lastly, I think it may be worth re-training (or re-writing the scripts for) your 24x7 operators, as when I asked if I could get ports installed she told me you were not doing this any more because I would be getting NBN "shortly". I asked her to define shortly, as I am not on the 18 month plan, so the way I see it I am at least two years away from NBN!!! Needless to say the topic was changed very quickly. This is somewhat frustrating, and somewhat annoying when I have forked out money to have a phone line put in for ADSL when I may nto have needed to!!

We can raise a commercial quote webform for you. Bare in mind, if there is ability for cable, you will be quoted a cost for the work to be done to enable cable connectivity. It will involve sub-contractors and the like. They will quote you before doing any work.
Give us a call on 13 22 00 "disconnections" (strange, I know but we're the team to speak to for "out of the ordinary" situations.)

Telstra cable

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