Bigpond Cable

I'm very confused and not sure I've been told the correct thing. We have recently moved to a townhouse in a relatively new subdivision. When we moved in I was told the address only had ADSL and I could not get cable. But...The Telstra Cable runs along the electricity poles in my streetIf I enter my neighbours address into Bigpond website (i.e. No 4, I'm No 2), they can get cableIf I enter my actual street number (No 2) it can get cable (this address technically no longer exists though due to subdivision)If I enter my subdivision address (Unit 4, No 2) I can't get cableOther points of note:House has had Foxtel (confirmed with previous tenant) - I can't see the roof to confirm if satellite or not thoughNo phone line was installed prior to us getting here and having to install it for ADSLBut there was the Telstra grey box mounted to the front if the townhouse before we installed phone line24x7 said that even though there is cable in the street, we don't have enough "cable ports", because one of the other units at my address is using the port. I am not sure how much truth there is in this? I have read that you can raise a service qualification dispute to confirm your availability options - should I be doing this? Lastly, I think it may be worth re-training (or re-writing the scripts for) your 24x7 operators, as when I asked if I could get ports installed she told me you were not doing this any more because I would be getting NBN "shortly". I asked her to define shortly, as I am not on the 18 month plan, so the way I see it I am at least two years away from NBN!!! Needless to say the topic was changed very quickly. This is somewhat frustrating, and somewhat annoying when I have forked out money to have a phone line put in for ADSL when I may nto have needed to!!

We can raise a commercial quote webform for you. Bare in mind, if there is ability for cable, you will be quoted a cost for the work to be done to enable cable connectivity. It will involve sub-contractors and the like. They will quote you before doing any work.
Give us a call on 13 22 00 "disconnections" (strange, I know but we're the team to speak to for "out of the ordinary" situations.)

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Is Tiger compatible with Syst 9 for Bigpond Cable!?

Hi I need Syst 9 running in the background for my bigpond cable apparently!? I read somewhere that Tiger is not compatible?! Is this true?

Cec,
You stated/asked...Hi I need Syst 9 running in the background for my bigpond cable apparently!?BigPond makes no such claims on What are the Cable system requirements?
According to that page OS 9 is not, nor would I expect it to be a requirement for a cable connection.
By the way, Tiger does support OS 9, which is known as Classic. Mac OS X provides a compatibility layer called Classic that runs a complete Mac OS 9 installation within OS X for applications and hardware that require OS 9.
I have lost track of which computers can start (Dual Boot) using classic, your machine may or may not be able to start up in Classic.
;~)

How do I change my telstra bigpond cable login details on my airport extreme base station?

I have reason to believe my password has been compromised so have changed my account details with my ISP but now I need to change the password on my home network.
I have connected to the (n) airport extreme (which is connected to my cable modem) but cannot find any way to see or alter the login details - in fact, I don't even know how the cable modem knows to connect to my cable account.
(If my account is being compromised I wonder if the leech is able to maintain connection to my account just as I am. I can't rermember the last time I needed to type my username and password for my bigpond account...)

Does your ISP require PPPoE in order to authenticate you before accessing their Internet service? PPPoE is a means to transmit your credentials (username & password).
If so, then you would enter your credentials on the PPPoE tab within the AirPort Utility. ref: AirPort Utility > Select the AirPort > Manual Setup > Internet > Connect Using: PPPoE

Restricted upload speed Bigpond Cable Broadband Brisbane

Hi, I checked the Telstra Service Status page for my suburb with nothing to explain the problems I am having today. My applications are crashing and disconnecting and generally behaving quite slowly. I have tried restarting the router, wifi gateway and the computers. When I go to speedtest.net or speedof.me, they show that I have great download speed (25-30 Mbps) but almost no upload speed. Sometimes the upload test fails, sometimes it shows about 0.1 Mbps. Sometimes the test shows 1 Mbps which I think should be normal for the Cable broadband service. But the results are erratic and the internet is hard to use in general. Is there actually an outage in my area? MrKimAGroves

Hello Kim You can check the Telstra Service Status website for your area http://servicestatus.telstra.com/ RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

Bigpond cable and Foxtel service outage

I am wondering if the estimated time for service to be restored is correct on the outage service page?
Sometime this morning between 1am and 7am the cable service and foxtel failed again. As this had only just happened to me back on the 3rd June I immediately checked the service outage page and found nothing. So I went through the process this morning as I did a month ago of unplugging and disconnecting my modem before calling support.
Nothing changed so I called a very helpful rep who took my details and as she also could not see any outages in my area arranged for a tech to visit my home. When the tech arrived only 4 hours after my call he said there had been a couple of calls made about my area thst morning and that it was likely a service outage somewhere in my area. He checked the line outside and found no issue so he escalated it to a service outage.
I now see that it says "some" customers in my area may be affected and the estimated time of repair is by 6pm Wed.
2 1/2 working days to restore service seems a long time to me but not knowing the complexities it may be a standard time. It wouldnt be so bad if only 4 weeks ago I hadnt been without service for a day. 3 days this time is annoying.

Hello Daryl If it's any comfort, your experience is not unusual. I too have had similar issues over the years.I think Telstra or NBN are doing over-due maintenance, now that the HFC (Telstra/Foxtel) cable is going to be retained by NBN Hope this helps you RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

Cable Congestion, 4300 QLD

Hi, I'm wondering what can be done about the slow speeds I'm experiencing at peak times on Bigpond Cable. Bigpond Braodband 500gb Cable - Fast is the plan I'm on (500gb/month, 30Mbs). I understand that the Cable network can become congested and I accept that I won't always get the maximum speeds. What i cannot accept is getting less than 10% of that speed as it becomes unuseable for anything requiring a stable connection. This is a problem thats been happening intermittantly for around 3-4 months. I've started doing speed tests more regularly to help paint a picture of the situation. As I mention I don't expect the maximum speeds all the time, just a stable connection that does not become useless. Anyone have any ideas about how to go about getting this fixed.(Don't mention the speed boost, 30Mbs is fine for me and I shouldn't need more just to avoid having my connection drop down to 2Mbs.)

HelloCan you do some basic things pleaseSwitch off your modem, remove the cable from the modem or wall then reboot Are you getting 20 to 30 mb/s during off peak times?If not, it's worth getting Telstra tech support to test your line. Whilst you may certainly getting congestion, if you start off with a faulty connection, things are obviously much worse.If you are getting less than 20mb/s on off-peak times, have you tried another computer?Are you using wireless? If so, use an ethernet cable to compare/ If all this fails, it could be moisture or a bad physical connection in the street pit or the box outside your home.You should get Telstra to send out a technician, depending on your off-peak speeds Hope this assists

I can't access email from my iPhone 3gs since changing email password

Hi all,
iPhone 3s 16GB
iOS version: 6.1.3
ISP Bigpond Cable
I can't access my email from my iPhone 3GS.
This is an iPhone problem, not an ISP problem.
I know this because I can access my email from both my laptop and webmail.
This is occurring here at home via my WiFi network and also a few kilometres away via 3G.
This morning I had to change the password on my Bigpond Cable internet email account.
Whenever I try to access email from my phone I receive the following error:
"Cannot Get Mail"
"The user name or password for "**** *****" is incorrect."
There are two buttons, one captioned Settings the other OK.
Both the user name and password are correct. This happened perhaps 4 or 5 times in the 6+ years I was with Internode and has happened a couple of times in the 20 months that I've been on Bigpond Cable.
I have re-entered my email account and connection details multiple times to no avail.
I have tried deleting the account, then rebooting my phone and creating a new account, but that didn't work.
I tried deleting the account, turning the phone completely off, waiting one minute and then after turning it back on, creating a new account but that didn't work.
I know I am entering the correct settings because before I deleted the account the first time, I took a series of screen captures from the Settings App and I also have the settings from MS Outlook to refer to.
Its as though somewhere in the phone, the old email password is being stored and being used instead of the new one, but I don't know where that could be except in the Settings app, "Mail, Contacts, Calendars" and that is where I am entering the new password.
The only solutions to this problem I found by searching are those that I have already tried and haven't worked for me.
Reverting to the old password is not an option. My account was compromised by Malware, hence the password change and a complete scan of my laptop.
Any ideas?

The problem was resolved by erasing the entire contents of my phone and then restoring it, setting it up as a new phone.

HP Photosmart all in one C309a printing multiple copies when its set to print only one copy.

having issues with my C309a its now printing multiple copys when its set to print only one copy.it started doing this 4 days ago and its happening on both my Windows 7 64 bit computer and my Vista 32 computer that both have the latest release drivers already installed need help.HP please sort this issue out.still under warranty do i have to return it?

I am using a Motorola SBG900 Wirless Surfboard Gateway - supplied with Bigpond Cable. It is set to be using WPA security and have never had a problem with it before whilst connecting any wireless devices such as a laptop, PDA etc.
My feeling is that the wireless functionality of this printer needs some serious work before the next release. And furthermore they should never have released it the way it is as it wouldn't pass 5% of user acceptance tests if using wireless. There are too many complaints on this forum and others about similar problems to suggest that I am not by myself here. Dissapointing considering this is the feature that would be at the top of the list of most purchasing this model. It lets down what could of been a vg printer.
I agree, I think if I want to get this printer working on a wirless network, I will have to set the IP address manually. The problem is the printer refuses to connect to the router now even after it connected a few days ago with no intervention. I have powered down both the router, PC, and printer without any luck yet. I will set the IP address manually first on the printer and see how it goes, then if it connects will see if the PC/router can see the printer during the SW install procedure which has failed >10 times to date.
For now I think I will stick with Ethernet as it is no doubt much faster anyway and will try the wirless setup again in a few days when my patience grows back. Does anyone know differences in speed between USB/Wireless/Ethernet? I know this is dependant on a number of things but just interested in ball park figures here.

Wireless Setup on HP Photosmart All in one (C309a) Printer

I have recently purchased a HP Photosmart Premium (c309a) All in one Printer and have had ongoing issues installing it with Wireless connectivity. The first of the problems are that while the printer itself initially detected the wireless router it drops this connection once in idle or on startup, and it does not automatically detect it the next time. Infact I have had to manualy input the SSID and WEP/WPA passphrase as it has more often than not been able to detect the router again by iteself. This is very painfull and a real turnoff. Secondly, when installing the provided SW the printer isn't detected when scanning for wireless devices and is not found when manually typing the SSID. This occurs even when the printer says it detects the router.
Troubleshooting - Where to start um.....ok I have done the obvious things - power cycle the printer, router and PC. No go. Also downloaded the latest SW from the HP website (as opposed to the CD provided) and resintalled - No go. Also disabled start up programs in msconfig and added the required exceptions and ports to the Firewall and resintalled - no go. The only thing I haven't tried is manually configuring the IP Address, Subnet on the printers advanced settings and matching it on the PC-Printer settings. I found this process ridiculously time consuming and frustrating and would hate to think what the average user would do in this case. Hardly a simple user friendly process. I have since reverted to connect via ethernet just to get it operational (and before I throw it out the window) nevertheless would appreciate some assistance as the wireless feature was one of the reasons I bought it in the first place.

I am using a Motorola SBG900 Wirless Surfboard Gateway - supplied with Bigpond Cable. It is set to be using WPA security and have never had a problem with it before whilst connecting any wireless devices such as a laptop, PDA etc.
My feeling is that the wireless functionality of this printer needs some serious work before the next release. And furthermore they should never have released it the way it is as it wouldn't pass 5% of user acceptance tests if using wireless. There are too many complaints on this forum and others about similar problems to suggest that I am not by myself here. Dissapointing considering this is the feature that would be at the top of the list of most purchasing this model. It lets down what could of been a vg printer.
I agree, I think if I want to get this printer working on a wirless network, I will have to set the IP address manually. The problem is the printer refuses to connect to the router now even after it connected a few days ago with no intervention. I have powered down both the router, PC, and printer without any luck yet. I will set the IP address manually first on the printer and see how it goes, then if it connects will see if the PC/router can see the printer during the SW install procedure which has failed >10 times to date.
For now I think I will stick with Ethernet as it is no doubt much faster anyway and will try the wirless setup again in a few days when my patience grows back. Does anyone know differences in speed between USB/Wireless/Ethernet? I know this is dependant on a number of things but just interested in ball park figures here.

Time Capsule or External HD?

Hi. Currently using a Lacie 1TB external drive for my TimeMachine backup, abuot to buy an addition 2TB drive to "piggy back" my existing one.
Just looking for advice regarding would i be better buying a 2TB Time Capsule instead of a Additional externad HD.
I have BigPond cable home network intalled for my WiFI needs, and have good WiFi speeds.
Thank You in advance

Unless you need a router then TC is not going to easily fit in the network.
If you want network drive then look at brands that make network drives.. that do not include wifi router, but does include, raid, external power supply, ability to backup the store, media players etc. ie almost any NAS from the big players. TC does one thing well; provides a target for Time Machine for Laptops. It is not really designed to do anything else as far as file storage goes.. !!

Nokia Suite sign in "Invalid Credentials" message

Hi,
Suite version 3.5.34.
I CAN login to my website account
I cannot sign in to the suite and I am copying and pasting the same Username and Password.
I followed all instructions from the Nokia "Live Chat" (re-install suite, confirm credentials, change Password, turn off firewall, scan for virus etc) and was finally told to organise a Proxy.
The suite Help says
Nokia Suite uses Internet Explorer's proxy settings for internet connections except for the proxy username and password. If the internet connection does not seem to work, you can set the proxy username and password manually. To do so, in Nokia Suite choose Tools > Options. Proxy settings are available in the General tab. Contact your IT helpdesk personnel or similar if you need more information.
So I phoned our ISP (Telstra Bigpond cable Australia) and they say I should not use a proxy with their service and that they are not permitted to help with it.
Can someone advise what next, as if explaining to a 7-year-old, pulease!

GOOD NEWS..
I networked another computer to the one that would not work.
I downloaded the suite , installed it and I can login using the exact same details that were failing before.
Not ideal as the newly networked computer is in a less convenient room but I can live with it.
CLUES???   The failed computer uses XP Home and AVG antivirus
                         The successful computer uses XP Prof and Microsoft Security Essentials.
                       Both use Windows Firewall

1 microsoft computer, 2 mac laptops airport not working

Hey guys,
Ok well l am brand new at this mac thing, l'm a student and l live with another 2 students. My room mate and l both got an iBook G4 literally a day ago. I also got an airport Extreme router. There is a Microsoft computer with bigpond cable and l'm trying to set up the airport extreme and failing miserably. So the green light flashes when l plug in the ethernet to it, but then my microsoft internet connection fails and l'm yet to successfully get internet on my laptop.
I'm a little confused and any help, and l mean ANY would be greatly appreciated.

Hey guys,
Ok well l am brand new at this mac thing, l'm a student and l live with another 2 students. My room mate and l both got an iBook G4 literally a day ago. I also got an airport Extreme router. There is a Microsoft computer with bigpond cable and l'm trying to set up the airport extreme and failing miserably. So the green light flashes when l plug in the ethernet to it, but then my microsoft internet connection fails and l'm yet to successfully get internet on my laptop.
I'm a little confused and any help, and l mean ANY would be greatly appreciated.

T Box: help with coaxial vs threaded wall socket issue

Hi there! Hope someone out there can help me or point me in the right direction! I purchased a T Box Entertainer Bundle for my new rental residence, and after moving in yesterday I received my T Box today. All excited about plugging in the T Box and catching up on some viewing from the past few days, but it seems that while my new place has a TV connection, it is not the standard coaxial type! Arrrggghhhh! There is the usual phone connection attached to the wall, and beneath that a wall plate branded with Telstra (upside down!) and instead of the usual coaxial connection there is a threaded socket with a small female pin port. Just to satisfy my own curiosity I did try and plug the coaxial cable which came with the T Box to the socket, but obviously it doesn't fit either with male or female connections. A bit of slow online searching later (I also don't have my internet or landline connected as yet, and am in a mobile blackspot to compound the problem) and I am pretty sure what I have in the wall is actually a cable or Foxtel connection. From what I've read, if I get an adapter I will still need to get the whole thing rewired to an antenna...is this correct? Or is it possible that as the T Box has Foxtel anyway that either an adapter or a different cable would work?Or is this something that the tech can do when they come out to connect my landline and ADSL2+? Fingers crossed there is a reasonable solution to this as with being in a rental my options are limited!Many thanks in advance to you all.

AlanM52 wrote:
That wall plate is for Foxtel – not FTA. You will not be able to get BigPond cable in that complex. DIY I would look at smaller caravan type antenna (window/balcony) and some cable. Not long ago ALDI were selling “active” indoor antennas for about $30-40 bucks, if you can get one and no-go just return.Thanks Alan...but if that is the case, why doesn't Foxtel have any history over the past 6 years of anyone ever having Foxtel in this unit? The wall plate is not Foxtel branded, but Telstra branded. The complex is probably 50 years old, but the reno is a lot more recent - say, a couple of years maximum. Also, Foxtel are telling me that only a couple of people in the last 6 years have ever had Foxtel anywhere in the entire 40-odd apartment complex which is over two separate buildings...why would there be backboned Foxtel cable if no one is using it? Foxtel use Telstra cable to deliver their content - I get that. But if practically no one is using the cable for Foxtel - what ARE they using it for? It doesn't seem to be broadband as I was told only ADSL2+ is available to me...
There are no visible external antennas, and if all the units have been cabled, why would this one be different? I find it difficult to believe that all the residents are having to rely on rabbit-ears or window antennas simply to get FTA!There are a lot of large metal structures around this area, as well as other frequency-interference objects,so I am surmising that this would be the reason the building has been backboned cabled. But hey - just guessing here... So really - who can I ask about what is actually connected to this address? Foxtel say it's not them and tell me to ask Telstra, Telstra SHOP staff (not the good folk here) are telling me they cant help me in person and I have to call customer service from home, I don't have a landline or my ADSL connected yet so can only use my mobile for which I have limited service while I wait for the delivery of a 3G home booster thingy. Can anyone tell me to which Telstra department I should be directing my enquiry to?At the moment I have now useless T-Box sitting here begging to be used, which I purchased in good faith on the advice I received from a Telstra provider that I have the necessary and correct connections for it to work! Seeing as they appeared to have access to the information required to check on the service availability to this address and specifically this apartment - who do I need to contact to get more information?At the very least, put me out of my misery - if I have to install an antenna, so be it, but I need to be sure this is the only option available to me before I go through the process of getting landlord, body corporate, aand whoeverelse persmission, not to mention the considerable expense! Please - someone, anyone at Telstra - tell me who I need to contact, to find out once and for all, with absolute certainty what this connection is for! Sorry if I sound desperate...everyone has been very helpful here so far, but I'm going crazy trying to figure this out!

Firmware Issues

Hello,
I have the router attached to my bigpond cable modem, the linksys router periodically drops connections to all Wired and wireless connections and then reconnects, this is incredibly annoying and could not find any way to explain this other than to upgrade the firmware, which is what leads to the following problem explained below...
I have a Wireless-G Broadband Router with 2 Phone Ports WRT54GP2 router running Firmware Version: 1.28.03
when I try to upgrade I have having problems.
I login as admin, goto the firmware upgrade section, browse for the file I downloaded from this site "WRT54GP2_NA_v1.30.06_000_VM_3.1.09_LId_combin_code.bin"
Click on UPGRADE
The modem keeps asking for login credentials, I've assumed it's the same as my "admin" login information, but after 3-4 attempts the progress bar gets to complete then changes to "please wait - setup may take a few minute ......." then the screen goes to
401 Authorization Required
This server could not verify that you are authorized to access. Either you supplied the wrong credentials(e.g., bad password), or your browser doesn't understand how to supply the credentials required.
I've looked at other forum entries regarding this, and I have tried other login information like user/password and so forth
surely a simple firmware upgrade can't be this difficult..
Can anyone offer a solution or assistance on this matter?

You have downloaded the correct firmware file...You may try to upgrade your router with TFTP Utility...
Download 44.3 KB TFTP Utility...
Double click the TFTP.exe file and click run :
For Server- Enter the IP Address of the router that you assigned. By default, the router is 192.168.1.1...
For Password- Enter the password you assigned the router. By default, the router’s password is “admin”.
For File- Click the triple “…” button and browse for the .bin firmware file...
Click Upgrade button to start upgrading. A progress bar should show up to show the progress.
Once the Upgrade is done press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router... See if this works else you have toask your VOIP Providor to Upgrade the Firmware for you...

Airport Extreme - possible DHCP issues on UTP ports?

I have a recent (late 2012) iMac which has been consistently connected to my Airport Extreme via UTP with no issues until recently. The Airport Extreme is connected to my single port Motorola 5101 Bigpond Cable Modem.
Connected to the Airport Extreme via UTP are the iMac and a Lacie 4TB NAS media server. There are generally multiple devices connected wirelessly (iPhone, iPad, PS3, XBox) again with no issue.
I have a PC connected to an Airport Express at the other end of the house (PC has no wireless card) and the Express and Extreme are bridged with a common SSID.
Saturday night the "house network" occasionally lost wireless (iPhone switching to 3G) but after resetting the Extreme and the iPhone this seemed to settle down and has been working fine since then (4 days prior to this post).
Later on the Saturday night my iMac lost internet connectivity and resetting the Airport Extreme and resetting the Motorola 5101 did not help. Eventually rebooted the iMac and the Extreme and the 5101 and eventually (after a few minutes) internet connectivity was restored. (Error was "no IP address" and Airport Utility could not see either the Extreme or Express). Connectivity was restored by first turning on WiFi on iMac which immediately got an iP (10.x.x.x) allocated and then after a few minutes the UTP link also came up and remained up when WiFi was turned off.
The iMac has since "lost internet connection" around 3 times in total and a similar process to the above has not always restored connectivity – i.e. doing all the above worked some of the times and did not work others.
When this problem is happening on the iMac UTP connection there are no issues with wireless devices getting an IP allocated.
I am now running the iMac on WiFi with the UTP cable removed. Today I will try a new UTP cable between the iMac and the Airport Extreme to see if there is perhaps some intermittent cable issue.
The Airport Extreme and Airport Express (both a few years old) are running 7.6.4 firmware. I had recently setup timed access for a few wireless devices and also trialled the "guest wireless account" but these were set up around 1 week prior to the recent issues occurring. I have now removed both of these so that the Apple network devices are back to the settings they had which worked fine for years (albeit with different firmware versions over this time).
My diagnosis is that it seems that there is a problem with IPs being allocated by DHCP to devices connected to UTP ports but not over wireless. The only thing that seems to contradict this is that the Lacie NAS drive which is UTP connected (to UTP port 3) seems to still work and be accessible without issue.
So am also wondering if there is some intermittent iMac issue with the UTP port or with the cable. Will change the cable today as mentioned above to confirm or otherwise.
Any advice on further diagnostic processes and/or thoughts on Airport Extreme issues (hardware or firmware) etc would be appreciated. A search of the forums did not show anything similar but my search was not super-extensive.
Thank you for any help anyone can provide.
Andrew

In the end after LOTS of troubleshooting and testing - and WAY too much frustration Apple - this issue has proved to simply be what I assume is a bug in the Automatic network location management under Mavericks and I had this issue to a lesser degree with 10.8.5.
I have now setup a "Home" new network location and my connection has been 150% stable ever since.
So nice to not need to reboot my Mac 7 times a day or more after several weeks of significant frustration.

Bigpond Cable

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