Teltra Bigpond Ultimate wireless mobile not working On Mac pro

Can Some-one show me what to do as my teltra bigpond ultimate mobile device is not working on Mac pro but work on my other windows. Teltra staff help me and download new software but it is stll not connected to internet. Spent hours on bigpond support and they could not fix it.
Thank you in advance

Try booting in 32-bit kernel mode.
Mac OS X v10.6: Starting up with the 32-bit or 64-bit kernel

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