The claim code was changed

I just bought a 4625 printer. During the installation process a claim code was generated. After that I changed the printer email address. Two days later by some reason (I don't know what I did) a new claim code was generated. When I tried to print a document, sending it to the email address, the printer doesn't work. In that moment I realize that the printer email address was changed too. Then I tried to change the email address to the ones I assigned the first day, but the system doesn't allow me because he said it was not free. I have to choose another one. My question is how can I rename my second email address to the first one. 
This question was solved.
View Solution.

Hi, javier64.
Some sort of reset, other than a network reset, had to be done to the printer in order for it to lose it's email address and print out a new code.  Currently, "old" email addresses are locked out for six months.  You should be able to change the email back to the original address at that time.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided.
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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