The computer I had my phone attached to crashed. I have installed iTunes on my laptoop and updated and resotred my phone but iTunes won't find it. I've done the troubleshooting. Any ideas?
The computer I had my phone attached to crashed. I have installed iTunes on my laptoop and updated and restored and reset my phone but iTunes won't find it to sync. I've done the troubleshooting. Any ideas?
Well, you do not say what computer OS you use, so I'll provide you with both troubleshooting links.
Windows: http://support.apple.com/kb/TS1538
Mac OS: http://support.apple.com/kb/TS1591
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icloud still shows my old email address when I try to enter, asking me for a password I no longer have. I need to change my email address and password in ICLOUD but I can't find a way to do it. Any ideas? Thanks.
Logout (System Preferences>iCloud) then login with the new address and password.
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when i try to sign in itunes tells me my apple id has not been used before and to review account but get directed to a set up apple id page. any ideas why please
Could it be that you are using your account on more than 10 devices? Or that more than 10 devices are still connected to your account?
"iTunes Match requires iOS 5.0.1 or later on iPhone 3GS or later, iPod touch (3rd generation or later), iPad, or iPad mini, or a Mac or PC with iTunes 10.5.1 or later. Limit 25,000 songs. iTunes purchases do not count against limit. Access to some services is limited to 10 devices." -
I have an iPhone 4S that won't charge. I have tried with 5 different cords and 2 wall plug but it won't connect. It will work if I plug and unplug my phone for 20 minutes. Please help me! Do I need a new phone or is this something that can be fixed?
Clean out the charging port--make sure there's no dust or debris in there. If that fails to solve the issue, bring the phone to Apple for evaluation.
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I'm having a recurring issue on my iPhone 3GS. Latest iOS is loaded (last night) but for several months now I've noticed that email sent to me on my aol account and read on my iPhone, if i respond it is received from my live.co.uk account. The email reply clearly shows aol as the sending account and under settings AOL is shown as the default. I have even tried deleting my live.co.uk account from the iPhone, but the problem still happens.
It's annoying as further replies then go to my live account and it is just getting messy.
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ThanksThe default email account selection has nothing to do with the email account used when reply to and forwarding a message received by an account.
Have you tried deleting and recreating the AOL account? -
While my iphone (6 plus) is synced with icloud, the contacts on icloud are several years old! My phone shows that it was backed up this morning to icloud. Any ideas on why icloud is not updated with my contacts?
Howdy Mishka2015,
The article linked below details a number of troubleshooting steps that can help resolve issues with your contacts and iCloud.
Get help using iCloud Contacts
https://support.apple.com/en-us/HT204150
Sincerely,
Allen -
I have just updated the op system on my phone, it now won't let me close down any apps that are open in the background, any ideas?
Double-click the Home button to bring up the app screen, then swipe upwards on the app.
http://howto.cnet.com/8301-11310_39-57602601-285/how-to-force-close-apps-on-ios- 7/
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question. -
I am exporting a 2 min video, using a custom compressor setting. I have not had issues with this setting in the past, but recently its taking upwards of 4 hours to process. Any idea what is going on?
Name: Vimeo HD Encode
Description: No description
File Extension: mov
Estimated size: 2.3 GB/hour of source
Audio Encoder
AAC, Stereo (L R), 44.100 kHz
Video Encoder
Width: 1920
Height: 1080
Pixel aspect ratio: Square
Crop: None
Padding: None
Frame rate: (100% of source)
Frame Controls On:
Retiming: (Best) High quality Motion Compensated
Resize Filter: Statistical Prediction
Deinterlace Filter: Best (Motion Compensated)
Adaptive Details: On
Antialias: 0
Detail Level: 0
Field Output: Progressive
Codec Type: H.264
Multi-pass: On, frame reorder: On
Pixel depth: 24
Spatial quality: 75
Min. Spatial quality: 25
Key frame interval: 30
Temporal quality: 50
Min. temporal quality: 25
Average data rate: 5.12 (Mbps)
Compatible with Mac
My video in the timeline is 1920 x 1080 / 23.98 fps
I've installed Toast and photoshop elements recently, i also updated my apps the other day.
I have had this problem before the updates of the apps though -
I uninstalled the operating system to wipe it because I was going to sell it. I thought I had the right CD to re-install everything but I don't! Any ideas?
Since you said the computer had seen an upgrade in OS X, the last possible
version and most likely installed would have been from a Leopard 10.5 DVD
retail install disc; so if you have one of those, that would do the job...
IF image of the retail box does not appear below, the cover was all black w/
a black X, and a purple swirl behind it of a galaxy. The label would have a
number and the 10.5 system identifier. It would not be a gray label disc.
https://www.apple.com/support/leopard/
Of course to call Apple as recommended by Klaus is way to see about getting
the disc set for the model, and would be a fair part number to include with it
if available. Any installed OS X should (where applicable) have the DVD, too.
The Disc is the proof of license; and unless a 'family pack', one install per DVD.
There may be a generic white label 'replacement 10.5 DVD' from Apple support
as had been noted by a few ASC discussion participants, that was for any PPC
mac that could run or be upgraded to Leopard 10.5. A full install disc of the OS X.
This was available for a time, for a reasonable fee. Also, a more rare DVD version
I have, that is a full installer on bootable DVD, says 'drop in' 10.5. and did not
require an older OS X to be installed & running prior to using that to upgrade. Do
not plan on finding one of those, but I have the actual rare disc at my Mac, now.
{Also have an as-new retail boxed set, bought from a moving sale, cost me $10.}
In any event...
Good luck & happy computing! -
Hi, I cant synchronize moves downloaded from the store to my mac with the Ipad anymore after I had to reset the mac. It works for older movies still but not for new ones. I cant watch them on the mac but they just dont synchronize with the ipad. any idea?
What happenes when you try?
Error message?
What does it say? -
I am trying to connect to apple support and it keeps asking me to put in the SN of my MAC and when i do it says that the SN is invalid I am putting in the SN from about this mac and it is the same as the one on the bottom of the MAC any ideas ?
Did you purchase this product direct from Apple online, in an Apple Store, or through a third-party authorized reseller? Or did you buy it from an original owner whose Applecare plan was supposed to be transitioned to a new owner, by them?
Do you have an original shipping carton the unit arrived in?
If the product was a retail 'open carton' purchase and no
back-track is possible, contact the reseller.
And if the computer had seen a major service with logic
board replaced, etc, it may have other issues with serial
number vs one they may have assigned it. Usually a
new logic board may have the SN flashed or if a unit
was determined to be a reman, a new # assigned. But
that would appear in System Profiler, if officially reman.
If you registered a product anywhere with Apple, it would show on a web page along with its serial numbers, going back several years, at this page after you log in there.
https://getsupport.apple.com/GetproductgroupList.action
A blue text with triangle See all products and services opens an Apple ID
sign-in window, then the page changes to show your items & info about them.
If you run the serial number through online Lookup, what appears?
http://www.powerbookmedic.com/identify-mac-serial.php
Not sure if this helps, 'your product' should appear - if registered.
Good luck & happy computing! -
Hi I run the 6.0.2 patch and I stiil have the same problem, no wifi connection even if i change the wireless antenna and the security any ideas??
There are two steps to the update for an iPhone 5. First you run the patch then you update the iOS. Did you do both? And does iOS 6.0.2 show up in Settings > General > About > Version
The first thing apple will tell you to do if you bring them the phone is to reset the phone. Try that before going any further.
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
I downloaded the ios5 and during the installation something went really wrong and now I can't open it, restore it or reset it by hand. Any ideas?
I am having an issue as well, I think it is ongoing for everyone who is trying to update.
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Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?
Thanks.If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
If you do have access... See Here...
iTunes: How to move your music to a new computer
Or...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes. -
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Sorry. There's nothing anyone can do. The current version of the facebook app will not run on 4.2.1. The iPhone 3G won't run anything higher than 4.2.1. You're stuck.
Maybe it's time to buy yourself a new iPod Touch.
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