The itunes extras for movies never downloads for the copies with DVDs bought, Why?
When I redeem free digital from a DVD I bought and most of the time it comes up with itunes extra. And the itunes extra never downloads always post error but yet the actual movie downloads? What is the problem?
By the way, I just purchased this movie last night. I somehow deleted Cars while the other parts of the bundle were still downloading. I tried looking into iClod but I was unable to find a link to download the movie again.
Similar Messages
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Unfortunately I have deleted my entire itunes library and back up from my computer, is there any way I can copy my ipod nano back onto my computer into the itunes library? and re-download all the tunes I have purchased from I tunes.
Hello bigali,
Your options are kinda limited. I would use this first:
Downloading past purchases from the App Store, iBookstore, and ...
Then check here for the non-purchased items:
https://discussions.apple.com/thread/2452022
You want to rebuild the library first, then sync the ipod.
Here is a good idea for when your done:
How to back up your media in iTunes
Hope this helps.
~Julian -
I bought Turbo for my kid but the only thing that got downloaded was the iTunes extras. Is there a way to redownload the movie?
You say that 'the only that got downloaded was the iTunes extras' - have you ever download the actual film ? If not then does the Store > Check For Available Downloads menu option on your Mac's iTunes find it ? If that doesn't find it then see if it shows in the 'redownloading' area under Quicklinks :
Whether you can redownload the film depends upon what country that you are in, and if the studio/rights-holder allows redownloading. Does the film appear under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your Mac's iTunes
If you haven't been able to download the film, and the above doesn't let you, then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I purchased the Cars and Cars 2 bundle using my iPad 2. When I loged in with iTunes, the movies started to download to my laptop but somehow, I deleted Cars but Cars 2 and the iTunes extras for both are still there. How do I get Cars to download again? Thank you for your help.
By the way, I just purchased this movie last night. I somehow deleted Cars while the other parts of the bundle were still downloading. I tried looking into iClod but I was unable to find a link to download the movie again.
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I have tried all of their steps online and there is no phone number to call. I don;t want to repurchase the item just for the ITunes extras!
Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M. -
I recently downloaded my digital copy of titanic and from the itunes extras screen I push play and nothing happens. The movie is not listed, only the itunes extra is listed in the list. How do I repair?
I have the same problem on the latest iTunes software and Windows 7. My window is maximzed and I do not see any tab for photos. Seems related to a recent update (IOS7?) as this was there - at least before the very big change to the interface.
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i used a code i got with my moive to download the itunes version and i was watching the itunes extras, but now when i click on "play itunes extras" it plays the audio but the only thing it displays is the first frame (the movie is catching fire) i deleted the movie and reinstalled from my icloud backup and it still does the same thing. The actual movie works fine, its just the itunes extras
Hi there MickeyDresaj,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W. -
I downloaded this movie (toy story 3) and didn't receive the iTunes extras with it.
i would like the itunes extras for the movie i downloaded please.
All purchases are considered final, but you can try contacting iTunes support and see if they will credit your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Went looking for fun movies to download for my holidays. Found Sixteen Candles and others for £3.99, great! Went to download them this morning on wifi and ***! All movies are now £6.99 each. Total RIP OFF for old movies. Why oh why iTunes? Stop being so greedy and make older movies a more reasonable price. I would buy a lot more, it's just false economy in my book. Don't get me started on the difference in price with the US.
Stop being so greedy iTunes!
Anyone know how I can get cheaper movies?Apple won't read your post here since this is a user to user forum. Provide feedback:
http://www.apple.com/feedback/ - Apple products feedback links -
For a couple months now, every movie purchase through iTunes fails to transfer to my iPhone or iPad giving me the error: "some of the items in the iTunes library, including were not copied to the iPad because you are not authorized for them on this computer". I have read many forums about deleting, reinstalling, de-authorizing and authorizing my iMac through the iTunes store. Many suggestions don't work except to rename the movie to *.MP4 in Finder under the iTunes movie directory. I imagine this is a setting or a bug somewhere... any suggestions on how to bypass having to rename the files in Finder? My research into Google suggests this problem dates back to 2007 or so but it is now more prevalent than ever.
Thanks.Try:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases -
have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!
The configure bar gets about an 1/8 full and then just does nothing. I think its lists the update as combo update? cant remember with out checking.
I have tried to do the disk verify and repair but this has made no difference.
Please let me know what i need to do, I have reformatted the mac just to start over as was clogged with a lot of useless data, I had installed lion (10.7) from the app store previously and now cant seem to find a way to re install lion. I hope I dont need to pay for it again?If you erased your hard drive, you'll need to reinstll OS X 10.6 Snow Leopard to access the App store. You won't have to pay for OS X 10.7 Lion again. Did you try booting to the recovery partition by holding the command and r keys down? If that's still there, you can reinstall OS X 10.7 from there.
If you're looking to install the current iTunes, you need OS X 10.6.8 at a minimum.
If you're still trying to update OS X 10.5 Leopard, you can download the combo update from here. Download, use Disk Utility to repair permissions, apply the update, then repair permissions again. That will take you to OS X 10.5.8. -
How can I download a movie onto my iPad without the iTunes extras or in SD?
I have been trying to download or transfer some of my movies to my iPad, but with all the new iTunes extras some of the movies are 5GB or more now which is crazy. Is there a way to transfer the movies without these features, so that I have more space?
I had the same question as was asked here, and I see that if I turn off my Wi-Fi on my iPad I can no longer access the iTunes Extras. However, if the extras are streaming-based, why is the file size of movies with Extras so much larger than those without? Any other HD movie with a similar running time is between 1.5 and 2.5GB, all with Extras are between 3.5 and 5GB. The problem isn't the Extras, its the lack of space on my iPad.
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As said above, I recently clicked "complete my season" on a particular Tv show. BUT itunes is now tring to download ALL the previous episodes I have already purhased which I do not want. I only want the next and new episodes of the series. By trying to download previous episodes, I am using up my expensice internet allowance. How can I prevent this from happeningand just get the NEW epiosodes ?
Ask iTS to cancel your que.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
Movie got deleted but not the itunes extra
to day apple let me redownload my movie i axcedently deleted and it downloaded itunes extra and the movie. after it was done i turnd my laptop off. a few hours later i went to go watch the movie on my laptop but the movie wasnt there only the itunes extra. no one went on my laptop and deleted it and i never deleted it either. is there any way to retreve the movie without being billed??? HELP
If it is not on your iPod it is gone. You can always ask iTunes afain for a redownload.
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I just purchased a movie and I can't get the iTunes extras to play, the unrated version plays but I want to watch the special features . Am I just stupid or is there something simple I am not seeing?
Hello there, NighHawk420.
The following Knowledge Base article provides some practical information on where to locate the iTunes Extras when purchased with a movie from iTunes:
About iTunes LP and iTunes Extras
http://support.apple.com/kb/HT3823
When you purchase a movie with iTunes Extras, the primary movie along with the iTunes Extras will download to your iTunes Movie folder. Mouseover the cover art and click the icon on the album to open the main menu to play the movie or view other features.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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