The Print Carriage Cannot Move error message

I  tried to align printer because my printing output as been off center. However, when I try to run the align printer function, the printer stops after a few seconds and a few strange noises, and displays the error: The Printer Carriage Cannot Move. There is normally a sheet of paper jammed in the back carriage, but after I clear it, and try again, the same thing happens. Strangely, I don't have the paper jam issue when I copy or print (i just have an alignment problem). Why do I continue to have paper jam issues when I try to run the align printer function, but not any other functions?For instance, when I ran the clean printer function, the paper and the test came through very smoothly.  What gives? please help. thanks!

Hi , Welcome to the HP Forums! I see that you are getting the "Print Carriage Cannot Move error message," with your HP Officejet Pro 8600. I am happy to help!  It is possible you may have a permanent hardware malfunction with the printer. In order to determine this, please try the steps within the following guides: A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 Printers.'Carriage Jam' Message Displays. Hope these guides will resolve your issue!  “Please click the Thumbs up icon below to thank me for responding.”

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    I am a HP Employee.
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    Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
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