Officejet 6600 "The print carriage cannot move"

Ran through the published problem solving steps, however, I still receive message of Carriage Jam. Have checked cartiages and everything appears okay there. Please help with any comments. Thank you.

Hello Kidrochester, and welcome to the HP Forums.
I see you are experiencing carriage issues. I would like to try and assist.
I would recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on a 'Carriage Jam' Message Displays on the Printer Control Panel.
If that doesn't resolve the issue, I would recommend contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank yout for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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The Print Carriage Cannot Move error message

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Hi , Welcome to the HP Forums! I see that you are getting the "Print Carriage Cannot Move error message," with your HP Officejet Pro 8600. I am happy to help! It is possible you may have a permanent hardware malfunction with the printer. In order to determine this, please try the steps within the following guides: A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 Printers.'Carriage Jam' Message Displays. Hope these guides will resolve your issue! “Please click the Thumbs up icon below to thank me for responding.”

The print carriage will not move even after the paper jam has been cleared

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Hi Loleatha,
Welcome to the HP Support Forums!
Is there any visible error message on the Screen of your printer?
You can follow the steps in this link to try and troubleshoot the issue.
Hope this helps.
Thanks!
IdleHands
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Regards,
IdleHands
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

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Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
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Officejet pro 8500 printer carriage does not go to the left to reset

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Hi , I see you are trying to remove your printheads and I think I may be able to help.
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The printer carriage is jammed and locked in place..how do i get it clear to move

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You should contact AppleCare if you don't remember the answers. Depending on a few factors, they might be able to reset those security questions so you can choose new ones and continue using your Apple ID like you were used to.
That's really the only solution if you're sure you don't remember any of the answers.
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HP Officejet 6600 - wireless printing works with PC, but not iPad, iPhone or MacBook Pro

I just purchased a new Officejet 6600. Plugged it in, set up on the wireless network. Turned on my iPhone and printed with no problem. I then used the setup disc to setup on my windows desktop. It works beautifully. However, now we can't get the printer to print docs from iPad, iPhone, or Mac Book Pro. The printer shows in the print cue, says it is printing, and nothing. Installed on my Toshiba Laptop. No problem. HELP!! Very frustrating. Old HP printer worked on the wireless network with all of these devices.

Hi helpls,
I recommend using the following document to get the printer printing from the Windows PC again.
'Printer is offline' Message Displays on the Computer and the Printer Will Not Print
This will guide you through the troubleshooting steps necessary to resolve the issue.
Hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Unable to connect to HP Officejet 6600 after printer enters sleep mode

Actiontec MI424WR wireless router
HP Officejet 660
Dell XPS 8300 (Windows 7, Windows Firewall, Microsoft Security Essentials)
IP Address range: 192.168.1.x
Printer is assigned static IP address
The HP Officejet 6600 printer is easy to set up and works great...for about 15 minutes. Then the printer goes to sleep and the wireless connection dies. Repeatedly. I am never able to restore the wireless connection without rebooting the printer, computer AND the router. I've been dealing with this issue off and on since I purchased the printer four months ago.
I can see from forums that I am not the only one with this issue. What I can't see (anywhere) is a solid fix for the issue.
I can tell you:
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2. It's NOT the antivirus software. I've tried it with the service running and the service stopped.
3. It doesn't matter whether the IP address is statically assigned or assigned with a DHCP reservation (though you do need to do one or the other)
4. Adding an ARP static entry helped a little bit to get rid of the "Host reports destination unreachable".
5. It doesn't matter whether the Bonjour service is running or not.
6. It doesn't matter whether the printer is configured for wireless direct printing or not.
7. I updated to the most recent firmware for the printer: that didn't help.
8. I'm positive that the printer is connected to the wireless router correctly.
I ran telnet from my pc to the printer (on port 80) and received no response. I can only conclude that somehow, there's a service that's supposed to be running on the printer that has died or that fails to register properly with the router.
Right now, I'm back to a direct connection between the printer and the computer (usb cable). Which means I can only print from the one device.
I have no intention of purchasing another HP product any time soon. I'll be sure to go out of my way to find knock-off cartridges as well.
Ugh.

Just to verify, what is the DHCP range in the router? Starting and ending addresses? What is the printer static IP at?
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Officejet 6600 oversize print

over size printing of banners on officejet 6600

Hi @fisherGlenn
I am not sure I understand your post. I don;t see a question of any sort. Are you having a problem printing oversized banners? What operating system and version do you have, Mac or Windows?
If you are simply asking how you can print oversized banners, you might consider tiling.
Tiled printing is a method that computer programs use to enable users to print images larger than a standard page, popularized by a program called The Rasterbator. A tiled printing program overlays a grid on the printed image in which each cell (or tile) is the size of a printed page and then prints each tile. A person can then arrange the tiles to reconstruct the full image. This and more can be found here: Tiled printing
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Why, when I click on watch list, does the print shrink and move to the left of the screen, and when scroll down, a load of jargon follow the watch list?

Hi, does anyone know how to rectify this problem?
It only happens on eBay, when I click on "watch list". It starts of normal but by the time it completes, the print has got tiny and moves to the left of the scree. I can use the fingers to enlarge it, but shouldn't have to do that and it reverts to small when I try to use it again! VERY annoying - it's only started happening recently, I've had this iPad 2 for 6 months, and it NEVER happened with my iPad 1!
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It's likely an oddity with the eBay site - they may have introduced the issue with a site update. I'm not certain, just sugesting.
Having said that, I don't see this behaviour on my iPad 3. Try restarting the iPad and see if that fixes it.
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We have a officejet 6600/6700 printer and have lost the cd ? help us install online

need help ASAP

Hi janrhodes,
I can link you to the correct driver for your printer. Can you answer some questions?
Is your printer a 6600 or 6700?
What is it's Model #? An example would be H711a.
What is your operating system including 32 or 64 bit?

HP Officejet 5510 all in one - stalling of printing carriage and printing problems

I have had this All in One Printer since December 2004. It had been working fine until I replaced a cartridge at a refill store over a year ago. To deal with the problem with HP I felt would be time consuming so I put up with the problem and if I needed good quality printing, I would take it to Kinkos.
The print carriage is slow to respond and print from my computer and then in the middle of the task the carriage will stop and stall or bang like it wants to move, but is stuck and then, with all the lights flashing, I get a message in the copier window for me to clear the printing jam or carriage jam and then press OK.   I open the door to the carriage and then close it and press OK. It does not always work the first time to make the carriage stop banging. Eventually it will stop and the paper will release and then it will continue finishing the task, but a lot of the time what is printed has double printing with jagging to one side of the paper.
This is also affecting receiving any faxes because it involves print carriage.
I have done all the steps for clearing a paper/carriage jam. There is nothing visable to cause a jam. I have managed to do the self test after the printer goes through some banging and then telling me to open the door to clear the jam.    I have done the steps to
clean the cartridges and then again do a self test.   I downloaded the latest driver/updates for the printer, but the problem persists.
The cartridge refill store , not seeing the problem first hand, keeps offering for me to bring back the cartridges if the problem persists and replace them.
Do you think it is the cartridges or the unit?   I just replaced the black cartridge in December 2009 and have not print much knowing
the quality would be poor. Yesterday I saw a message that I am low on black ink. That does not seem possible.
When I do the self test it is showing white lines through the colored bars and I am missing the pink or red bar. So I know I have to replace the color cartridge.
As far as alignment, when I did the first of two self tests,                                                     Second Test After the Drive Download
                                                           the Vertical Cartridge to Cartridge read    -12                               -24
                                                       the Horizontal Cartridge to Cartridge read    -24                                99
                                            the Black Bidirectional Cartridge to Cartridge read    -54                                0
                                             the Color Bidirectional Cartridge to Cartridge read      6                                 6
After doing the steps to automatically clean the cartridges, it printed a report with symbols at the top. They look to be squeezed together and the top portions of the symbols are missing. The black bar has some white indents along the edges and the blue and yellow bars are spread more apart with some lighter colored lines vertically.
I have Windows XP and the HP Director was not working. I downloaded the patch and it is working correctly telling me that both cartridges are low, the black more than the tri-color and now a message that the print carriage has stalled. The help button tells me to do everything I have already done.
Do you have an answer that I can manage by myself or would it be better to take it to a computer repair place?
Thank You , 918nifferf

I have a carriage jam on my HP Officejet 5510 which I cannot correct.. I have tried everything I know to do. There are two black pieces that will not spring down when the cartridges travel across. I th en get a carriage jam message.
Do these pieces need lubricated?
How can I get t hem to go down when the carriage goes across?
Thanks for any information or help options
Karol

Paper Jam and Scanning issues for the HP Officejet 6600

Had to warranty my printer for same issue and refurbished one is worse.

Hi @Uguessedit,
Welcome to the HP Forums!
I am sorry to hear that your HP Officejet 6600 refurbished printer is worse than your previous printer, but I am happy to help!
For further assistance, I will need some additional information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copying a Multipage Original in Order (Collating).
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
What type of scanning issues are you having? Are you getting any errors?
In the meantime, please see this guide, A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How can i clear a msg stating that i have a "print carriage access door?" jam when i clearly do not?

Hello,
Regarding the OfficeJet Pro 8500 Wireless all-in-one, has ANYONE figured out how to bypass the FAKE paper jam error message on the device's screen "Open the Print Carriage access Door, clear the jam and then press OK to Continue. I am 100% positive that there is NO jam, yet I am unable to print or photocopy any docs.
Can someone PLEASE help??
Whoever said HP was not helpful is absolutely correct.
Thank you!
Lisa

Hey Haddock123!
Try following this document. I know you may not have a paper jam but go ahead and follow the steps just to see if it clears it. If not, let me know and I'll try to help you out.
Hope this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

6500 E710 unable to communicate with the printer

I have an HP Officejet 6500A Plus E710n-z. It has in the past but it no longer connects (through wireless) to my computer (Apple OSX 10.8.4). It has become intermittent over the last month, and then did not respond at all. I had a growing list of items to print.
I have followed each of the steps on - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&cc=au&dlc=en&lang=en&lc=en&product=408... .
Wifi to each is not a problem.
The printer has been disconnected (deleted) as the computer printer. I have been able to add back in the 'scanner' part of the printer, but cannot add in the printer - it has the message 'unable to communicate with the printer'.
What do I do next?
This question was solved.
View Solution.

I would recommend that you do a hard reset on the printer. To do that, use the following steps.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that and let me know if it helps!
Best of luck,
Kyle
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Officejet 6600 "The print carriage cannot move"

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