The worst Tech support of any company - EVER
I have posted 4 responses on a ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:25pm EST and no one has called me on this ticket as I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company only wants the initial sale then could care less about your customers after the sale!
Case #0185050991
Updated
Thursday, January 23, 2014 12:33:46 PM PST
Opened
Tuesday, January 7, 2014 5:29:52 AM PST
Status
Open - Pending Adobe Response
Product
Creative Cloud Indiv 1.0
Support contract
Adobe Support Program
Subject
indesign cc crash issue
Notes & responses
Notes from Customer
Thursday, January 23, 2014 12:33:46 PM PST
I have posted 4 responses on this ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:30pm EST and no one has called me on this ticket as
I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company
only wants the initial sale then could care less about your customers after the sale!
3 weeks after my initial call and still no help on a resolution to my Adobe errors=pathetic
Notes from Customer
Thursday, January 23, 2014 5:17:37 AM PST
Once again please learn how to read my previous responses. Your department keeps calling me at the incorrect date and time. I have r
esponded 3 times already in this ticket to call me @ 2:30 pm Est on 1-23-14 and no one seems to be able to read as they keep asking
me to give a call back data and time.
Here goes for the 4th time - Please call ME @ 330 -255-2432 on 1-23-14 @ 2:30 pm EST
I don't know how I can be clearer on the date and time. Hopefully someone will be able to understand 1-23-14 @ 2:30PM EST 330-255-24
32
Notes to Customer
Wednesday, January 22, 2014 4:17:17 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 330-255-2432 but you were not available. So please get back to us or if you would like us to give you
a call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.
com as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Wednesday, January 22, 2014 4:17:17 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes from Customer
Friday, January 17, 2014 1:48:04 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes to Customer
Friday, January 17, 2014 1:40:28 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a
call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Thursday, January 16, 2014 9:13:29 AM PST
Your technical support is terrible!
I have been waiting on hold now for over 40 minutes
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
I can't spend my whole day waiting on non existant support. Your company really needs to hire more techs as the wait times are unacc
eptable!
Notes to Customer
Tuesday, January 14, 2014 7:51:57 AM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991. We would be happy to
assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a c
all as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Tuesday, January 7, 2014 6:28:30 AM PST
server:windows server
desktop client: windows 7 service pack 1 64 bit machine
9.1x64
admin rights
na
active directory
windows client
app crashes on open
adobe indesign cc has stopped working
a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
have to crtl-alt del to task manager to stop program
software is loaded locally on the laptop from the creative cloud
starting rogram amkes the software crash within 20 seconds or less
Notes to Customer
Tuesday, January 7, 2014 5:29:52 AM PST
Hi
Please provide the following information so that we can do the further trouble shooting :
-- Server OS type and version (including service packs) - Linux, Solaris, Windows etc.
-- Desktop client OS type and version(s)
-- InDesign or InCopy product version and language
-- User rights level on client (User, Power User Administrator)
-- Network protocol to Mount/Access the server volume from a client desktop computer
-- Type of network protocol being used (SMB, Active Directory, Novell, etc.)
-- Does the problem affect Mac & Windows clients?
-- Problem Statement (i.e. "When I do X with Y, Z happens") including exact wording of any error messages received
-- Steps to reproduce the problem would be very helpful, and other relevant details
Regards
Adobe support
Hi,
I apologize for the unpleasant experiences with our Tech Support.
It seems you have InDesign related issue so I am moving your posting to InDesign form from PDF Pack forum.
Thank you.
Hisami
Similar Messages
-
Adobe, the worst tech support of any major company
Really come to this conclusion recently.
3 chat guys in a row, they all disconnect mid conversation. None of them solve anything.
Call phone support says 5 hour wait.
I'm locked out of PS on laptop becuase of a bogus seriel number issue.kevin4545 wrote:
The first tech guy said he did reset the license, yet it still persist. He said to call tech support.
That's a bit worrisome. That says something's wrong with your system or installation of Photsohop on it.
I think you're going to have to take charge of the repair. It may be expecting too much to get someone else to fix this for you.
On the general principle that Photoshop can work on a MacBook Air (which I'm not quialified to verify, as I don't use Mac)...
Please read this first and understand what I'm saying, don't just blindly follow it. I'm trying to give you an idea of just one possible path to success, albeit a labor-intensive one.
What I'd suggest is to save a copy of your Photoshop preference files, then completely remove Photoshop via the steps listed in the Creative Suite Cleaner Tool page:
http://www.adobe.com/support/contact/cscleanertool.html
After that reinstall your Adobe software afresh. I'm not sure whether you're going to be able to run it at that stage, or whether Photoshop will force you into an attempt to activate, but if you can, update it to the current version (13.0.1.1) without activating it first. In other words run it in its free trial mode if given the choice, and use Help - Updates.
If you've been able to get your freshly installed copy of Photoshop updated, and it's up and running, THEN go through the process of activating it.
If you have 3rd party plug-ins, I'd try installing them before activating Photoshop if possible.
Good luck.
Over and out.
-Noel -
Call 1: I spoke to them to see if I was eligible for an upgrade. It turned out they had accidentally counted a temporary phone switch to an old device as an upgrade. The representative was extremely slow minded and took over an hour to read through my notes and process what I was saying happened, consulting with his supervisor multiple times. He claimed to have noted everything and told me I had to go to a verizon store to verify in person that I was still using my original phone, and that then I would be able to get an upgrade immediately.
Trip to the store: Drove an hour only to be told by the store rep that there were NO NOTES on my account about the issue and there was nothing he could do to help me and that I'd have to call customer support again. The store was closing in 20 mins and customer support seems to take 45 minutes minimum to resolve anything, so I left.
Call 2: Asked a woman to speak to a supervisor about the guy who wasted 2+ hours of my life and gas money. She put me on hold for a long time, came back and said they were all busy right now, would I like to leave my complaint with her? I said no thank you, I will keep waiting. She said ok, and proceeded to hang up.
Call 3: Asked a different woman to speak to a supervisor, she put me on hold for a long time and then told me that since I wasn't an authorized user I could not speak to one... lol ok. Had a family member call and authorize me.
Call 4: Asked a guy to speak to a manager. He insisted on taking the complaint himself. Why would I trust someone to take a complaint about their colleague possibly sitting a few desks away when many of them have proven to be incredibly incompetent already? It sounded like we were making progress... then he hung up too.
Call 5: Asked yet another woman to speak to the manager. She demanded a reason, I told her it was to make a complaint and she told me about a dozen times that the managers would just tell her to take the complaint. I insisted, she refused... finally I threatened to close all of our accounts unless she let me speak to a manager. She said they couldn't right now since the office was closing soon, but that one would call me within 24-48 hours. I'd bet my life savings that never happens. At that point I tried to talk to her about the original upgrade issue, and she said her system had suddenly crashed and that I'd have to call back the next day... Seriously???
Absolutely unreal how horrible their customer support is. Will be switching to T-Mobile immediately.Having worked in customer service, I have some experience with this kind of situation. Reps are typically trained to make all attempts to handle complaints by themselves, because there are obviously many more reps than supervisors. They're usually REQUIRED to fully authorize the account and to get the whole situation from the customer prior to referring you to a supervisor. One of the biggest problems is that many customers think that demanding a supervisor is a way to guarantee you will get what you want. If the reason for your request to escalate isn't a valid one, the supervisor won't give in to you either.
There are plenty of times in my own experience, especially as a brand new rep out of training, that I took a long time to research and get an understanding of the issue. Yes, I wasn't moving at light speed, but that doesn't make me an idiot. It means I was trying to gather as much info s possible to try and deal with the issue. But I had plenty of customers tell me I was stupid and to transfer them to my supervisor, simply because I took longer than their patience could tolerate to get all the details I needed.
I have never had a job that I executed flawlessly day in and day out. Maybe you have and that's why you can't tolerate a person taking a little longer to wrap their head around the issue, but I'd rather doubt it.
I also don't think you will find reps who work at light speed and utilize a magic wand to fix people's issues at T-Mobile, either, but I guess it never hurts to try.
Just to clarify: I do not work for Verizon and never have. I worked for a residential phone and internet company. -
Does Apple Canada have the worst customer support ever?
Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.) -
UK tech support - or any support?
Photoshop is making junk folders with random letter names in my user prefs - in fact I now find it always has.
An my mac is going slower and slower as a result.
So three hours ago I contact adobe support via this website - but couldn't send the message to the department I wanted because some drop-down menus on the adobe website wouldn't open. And one of the ones that did didn't list my OS platform (10.4.11).
Then two hours later I get an email from [email protected] saying the case is closed. There are two UK phone numbers listed in this mail and the attachment that came with it - 01 71 23 01 96 and 01662 283 156 - but both are 'unobtainable / not recognised' when you dial them.
What is going on?
How to I contact a real person at adobe UK?
Thanks
TomOh THAT kind of scanner (thought Ann meant some sort of firewall) - yes I guess that fits with the PS start-up. How come Adobe support never thought of that? (He told me he was 'norse' or 'nordic' support - on that number I quoted above).
The first email I was sent by customer services (via their website) said this:
Subject: Thank you for contacting Adobe Customer Care; your case has been
closed.
Dear Tom Bliss
Thank you for contacting Adobe Customer Care. Our records indicate your
service request 201216974 has been closed. If this request has not been
completed to your satisfaction, or should you need to contact us on the
particular issue again, please reference this transaction number. You can
contact Adobe Customer Care at http://www.adobe.com/go/uk_supportportal/ or
by calling 01 71 23 01 96 from 9:00 AM - 5:00 PM (CET).
In an effort to constantly improve service to our customers, we would be very
interested in hearing from you regarding our performance. Would you be so
kind to take a few minutes to complete our survey? If so, please click here:
http://adobe-customer-survey.com/survey.cfm?surveycode=5SPCTFJZP&caseno=0201216974.
Thank you for contacting Adobe Customer Care.
That London number is unobtainable, as is the one in the attachment they sent. This email closed my file before they had even answered my question. So I reopened it, and this time I got an email from Holland (I think) with the number I quoted earlier, which got me to a human being.
But hey - Adobe 'really care about their customers opinions' so they put a feedback form on their website so you can tell them how they did. I clicked it - and go a message saying that I may not fill in the form because it had already been filled in by someone (not me)!
Oh and maybe the getting slower thing is because I've been getting more and more frustrated with the speed - or maybe it's the prefs (which is what I was advised by my personal mac guru (who is an apple approved consultant - but didn't know about the Intel CS2 issue). Who knows?!
Thanks for the advice about the scanner, and CS4.
I still think they have the worst customer support access of any company I've ever encountered!
Tom -
Worst tech support and customer service i have ever experienced in my life
almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP -
Defective t440s and the worst customer support I've ever received
2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
You suck, Lenovo. You really **bleep**ed me here.I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
Message Edited by Kid-Eternity on 2-0-200608:26 AM -
My wi-fi connection from my iPad via the Airport Express Base Station on my home computer worked just fine until yesterday morning. I have a Macintosh G5 with a satellite connection. I could not get an Internet connection. After using the Network Preferences and Aiport Express applications several times, then unplugging and replugging in the computer, satellite modem and Airport Express module, checking the satellite dish for any obstructions, and so on, the computer still wouldn't connect to the Internet. (The green light was on in the Airport Express module.) I called the satellite company technical support division last night. The tech couldn't find any problem with the satellite connection. When I plugged the satellite modem cord directly into the Ethernet outlet on my computer, I could pick up the Internet.
Today, the Airport Express module still has a green light but still doesn't connect to the Internet. The only thing I can think of is that lights went out for about 15 minutes yesterday morning. All of my electronics, except the Aiport Express Base Station, are on surge protectors. Why would the Airport Express module still have a green light if it was damaged by the electrical outage?
I bought the module in 2009. I have never had problems with Apple equipment before this. Is this base station fixable?
I would appreciate your suggestions.Hello everyone. I too have experienced the same problem Mary described starting on the same day she mentioned January 12. I have a G5 iMac, a G5 mini-mac, and a G4 laptop. They were all working fine but all have mostly the same problem now in that the G4 does not connect at all and the G5s connect once in a while after restarts but do not maintain the connection. In my case there was no power interruption. In fact, the G4 laptop was not even connected to the home power connection. My iPad2 and iPhone 4s wireless work fine and a wireless PC and Android tablet work fine as well. The G5 and G4 work fine on an ethernet connection. ISP tech support (AT&T u-Verse) was very generous with their time in trying to solve my problem although it was established early on that their connection and equipment was working fine and that the problem was with my computers. They walked me through a manual reset of all the particulars on IP addresses etc. so the problem was not related to that either. In the end ISP tech support concluded that the problem must lie with the Airport driver. For some reason it changes the IP addresses to an incorrect address so it cannot connect. Indeed when I tried the diagnostics on the G4 I got a window Pop-up that said an application had reset my settings. (In retrospect I seem to recall that I may have gotten that same message early on with the G5s but at that time I did not think much about it and went about trying to reset the settings but that process never concluded well) I think that the problem may be that there must have been an update of the Airport software that was not backward compatible with the G5 and older Macs. I mention all this for two reasons. First, perhaps someone out there who knows better than I do how to bring this to Apple's attention and perhaps they will address this. Second, I would be curious to know whether there is anyway one can return a configuration on Macs to some earlier time period (as you can on PCs) when everything worked and then leave it that way foregoing any subseqent upgrades or any subsequent apps?
-
Itunes is one of the worst pieces of software I've ever used
Using the latest version of iTunes is one of the worst experiences I've ever had with Apple
Love the products they make
but the way the company decided to think it knows best rather than actually making a piece of software that is functional
It is a sad state of affairs when iTunes from 5 years ago actually functions better and more efficiently with an iphone than the current version
Syncing Apps, changing pages and folders is unbelievably clunky and poor
I would be ashamed to put my companies name to something so badIf you call something "intuitive" it's mainly because your brain has grown used to work with an interface in a certain way. You brain automatically knows where to find what. So when they suddenly change certain parts of that interface, your brain gets confused. It takes more clicking around to find what you need. You call it counter-intuitive. It's annoying.....the first weeks at least. I work with iTunes 12 for quite some time now. If I try to use iTunes 11 I get a little confused. It takes more clicking around to find what I want. Is iTunes 11 become less intuitive. No. My brain developed a new routine.
So "Hopelessly counter-intuitive" says more about your state of mind, than about the quality of the program. Useless documentation, tutorials or Apple-assistence have nothing to do with the quality of the program (as far as I can see there's a good "help-feature" for beginners). There's nothing wrong with the search engine and I can drag and drop files managing my playlists and devices, as I always have in iTunes (even a little better, because they moved some icons from the sidebar to the top white bar, so playlists and devices show up right next to my library).
What might be inexcusable nonsens it that you have limited knowledge on the possibilities of iTunes or how to operate the program, but have strong opinions about it nonetheless.
iTunes 12.0.1 shows to much bugs. Some people can't even open the program in OS X Yosemite. This community has found some workarounds for now, but this release is not one of "Apple's finest moments". So if you want to criticize iTunes, be my guest, but do it for the right reasons. This way you're helping no one, and this is support to be a support community. -
X240 complaint - the worst customer service/experience I have ever had
Hi All,
I may be having the worst customer experience of my life (hopefully). Here is a summary of my tale:
I am about to enter the final stage of a PhD and start tutoring, so I need a portable laptop.
I believe that Lenovo is a professional company, which will provide quality laptops and good service. I choose them over dell and apple.
February: Buy x240 with 3 year warrenty. 1 month for laptop to arrive. Comes with a Dead pixel near middle of screen.
March: As permitted by my warranty, I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
April: After two new samsung ssds failing (and the third one I bought not having any issues in my desktop) and five installs (and two months wasted) I ring a CSR
I explain I think I may have an issue with the motherboard. He says, send in the laptop and the SSD and we will replace/fix it. I clarify several times that the HD is not the one I recieved with the laptop. He says it is no issue. I get sent a box and send the laptop in.
May: A week later I recieve call from CSR (ALVIN) saying that I will need to pay for new hard drive. He obviously doesn't understand my issue at all. I am unwilling to pay unless they send me back my disk so I can get the refund on it. He says he will get back to me. I say I will take a quote as I want to see if it is reasonable.
After a few days, I call to see what is happening. I am told by ANNE that they will fix my motherboard for free and send me the hard disk back, but charge for the new hard disk put in.
I get a a quote for $484 charging for courier costs and service. No information as to how it relates to the parts
I refuse to accept the quote and send an email explaining the issue, and that I need the laptop back asap as I am leaving the country soon.
I get a message back saying we will send you a new quote. I am also told that they tested the computer and the motherboard is at fault (contradicting what I was told before)
After a week or so I get a new quote for $484. The issue description has changed and they have screwed up the tax charge. No information as to how the charges relates to the parts being replaced, or what I will even get
After some more emails I am getting emails, and they won't even put their name on the email, so that I can see who I am talking to (even when I ask)
'[email protected]'; '[email protected]'; '[email protected]' are my case managers but they are impossible to contact, and not very useful
I find out that I cannot get a rfund on the SSD I sent as it has taken too long for me to claim (I lose $169 that it cost me)
I buy an Macbook pro with applecare to use as my laptop in future.
After a few more emails, I ring a CSR, they tell me that there was a mistake with the last quote and I will get a new one.
Five days later, I call about the issue. I am told that the depot has not got back to them, but that I will get a call the next day and a quote.
I don't get a call or a quote. I ring again and I am told that some other department is handling it, and that I need to wait.
I think it has nearly been a month now that they have had the laptop for now, and I have yet to use myself as it has broken every time I set it up. I am just glad I can afford to buy a different brand of computer, otherwise I would pretty screwed as I need my laptop to travel on the 6th of June.Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.
-
World's WORST Tech Support ? (actual reply from tech support insi
Hi,
recently I sent a question via email to tech support and I got a reply. I have got bad replies from creative tech support before and also from other so called 'tech support' but this one just crossed all limits!
It is insane. Either the guy is absolute moron or thinks that everybody that he deals with is a moron and will accept whatever he will say.
Does creative have any kind Quality check in their system as to how their support techs are performing ?
Do they even have any clue what they are telling their customers ?
Do they even have any clue what kind of damage they are doing to the brand ?
I also take it as my insult! Who the heck they think they are talking to ?
Someone please read my question and tell me if it was too difficult to understand ? And Please read their response and tell me if my feeble brain is not able to make the connection between the question and the reply!!
Attached below is the REAL and ACTUAL email copied and pasted word for word, including the ticket number!
I think creative just lost another customer for life!
================================================== =======================================
Dear ____,
Thank you for replying back to Creative technical support.
I understand that you're inquiring about the quality output of the
sound
card.
Please be advised that the format output is up to 24-bit/96kHz. It
depends on the settings
You may also check your manual regarding this. You can get your manual
online, please follow instructions below:
- go to
http://us.creative.com/support/downloads/welcome.asp?type=manuals
- Select Your Product : Sound Blaster > X-Fi > Sound Blaster X-Fi
Fatalty
- click Go!
-click on USB Sound Blaster Audigy 2 NX Users Guide English to
download
files
Do get back to us with the results once you are done trying the above
concerns so that we would know how to assist you further.
In the interim, I'd like to introduce the ZEN Aurvana In-Ear Earphones
Acoustically and ergonomically designed in-ear earphones that deli'ver
superb audio quality, noise isolation, and comfort. Click on the link
for more information:
http://us.creative.com/products/product.asp?category=23&subcategory=27&product=470 2
Thank you for your continuous support in Creative product.
Best Regards,
**name removed**
Technical Support
Creative Labs Americas
Moderator's note: Please remove the name of the advisor when making such posts.
High fidelity is simplified with Creative BasXPort Speakers for your PC
and LCD TV -- Hear booming bass without the hassle and wires of a space
hogging subwoofer.
http://us.creative.com/redirect.asp?id=2293
Accessorize your Sound Blaster with a remote control, console or dri've
bay upgrade kit, home theater cable, premium headphones and speakers,
and play hands-free with a versatile headset, and more!
http://us.creative.com/redirect.asp?id=34
Protect your Sound Blaster X-Fi by extending your warranty coverage to
a
full 2 years with a Creative Care Protection Plan.
http://us.creative.com/redirect.asp?id=885
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 NX)
Name:
E-mail Address:
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(2) I need help with a Creative software
application
Product: Audigy 2 NX
CCPP Certificate Number:
Serial Number:
Purchase Date: //2008
Operating System: Windows XP
Creative Model Number: SB0300
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
When recording an analog signal at 96Khz from the Line input of the
Audigy 2 NX, does it really sample the signal at 96Khz or does it
sample
at a different rate and then re-sample internally (DSP) to 96Khz ? If
it
samples at a different rate, then what is that rate ? Please let me
know
soon. Thanks! -.
================================================== =====================================
Message Edited by whatcreative on 04-23-2008 06:07 PMMessage Edited by KokChoy-CL on <span class='local-date'> 04-24-2008<span class='local-time'> 09:2 AMHi,
I am sorry about your experience with support and have forwarded this to the respecti've department. The Audigy 2 NX will sample the signal at 96Khz when recording an analog signal at 96Khz from the Line input.
Hope this answers your query. -
Skype has by far the worst customer support I've e...
I must say, I've been confronted with the worst of the worst: Comcast, Valve, AT&T but your customer service is a new peak.
It's the most incompetent and unprofessional customer service I've seen in pretty much my whole lifetime.
I had a rather simple issue of my account being compromised and my password changed. So I contacted Customer Service step by step by your FAQ, filled out the form and provided all necessary information. Since that point, I have received 4 mails from 3 different employees (? I'm not even sure if these are human beings or just automated bots), telling me the same thing over and over again, prompting me to fill out the same form that I've already filled out thrice(!) with no results whatsoever. I keep getting the same copy-pasted default text every time.
Do you people just have a network of bots sending a case around while copypasting the same text in it with the variety of putting one made up name from a long list to give the customer the illusion that his case is actually being worked on?
So, customer service obviously has no intentions of helping me recover my account and drags a usual case in bueracracy without any results while treating their customers like complete morons.
I will be looking for an alternative messanger for me and everyone I know and not going to bother making a new account, knowing how things are handled around here.
I guess this is what the illusion of monopoly does to you. Making you treat your customers like utter garbage because they "have no other choice". Way to go, Microsoft.
Edit: I just saw in related posts that other people had the same problem with the same frustration and never got an answer so I just wasted another 10 minutes on absolutely nothing because Skype doesn't care about their customers. I'm actually not surprised, seeing similar things in the industry every day.I also was talking to Francis F. Who forwarded me to the security team. I also asked if it would make any diffrence instead of being asked the standard 4 questions I got asked many times. She said Yes. Today I saw my mailbox and suddenly saw a skype message from the security team. It had the same 4 questions in it I need to awnser before getting any help...
-
Where is the normal tech support for help
they have every single kind of help to help you buy a product or 90 day service but after that they don't even provide you with a tech support number or email on the website how sorry is that!!!!!!
i opened up my itune today and all my music and video and ebooks all gone i haven't updated haven't done a think that's bull ****. so is apple going to reimburse me for my time and all the music and video and ebooks i had.Relax.
itunes has support:
http://www.apple.com/support/itunes
You can contact Apple from there.
Where is your backup copy? It has always been basic to always maintain a backup copy of all important info/music/ebooks/pics/docs/etc. -
Why Sony Xperia care (France) is the WORST customer support I ever seen?
Hello, I am desperate and disgusted by Sony that I believed to be a serious 'high end' company. The promises of 2 years guaranty and reparations within 10 days sound enthusiastic. But from my experience it is far, far away from truth:- After 8 months, my Xperia Z2 tablet suddenly stopped working during software update to Lollipop (black screen, unable to turn it on anymore).- Confident I sent it to Sony care expecting it back (repaired or a new device) within 10 days. BUT, 8 days after having received my device they just sent a message saying that the reparations are not covered by the guaranty (without any explanation why) and that I must pay a ridiculous quotation of 414EUR, stating that everything in my tablet has to be replaced. (why???)- After many unanswered e-mails and many attempts to get a phone contact, I got the reason of the guaranty refusal: I sent an USB cable that was not Sony branded and they consider it as an incompatible accessory!!!! (Ridiculous).I am waiting since one month for a solution. The main problem is that nobody takes care about customers. There is no way to have an answer. I already had low cost Chinese made devices, and their support was of a much better quality than Sony.
Hi,
I'm sorry to hear that.
Unfortunately, I cannot do anything from my position and neither can we at the support forum answer these questions. Warranty may differ from market to market and repair process is handled at a local level. You need to raise this with your local support team for further information about your repair and how to proceed with this in the best possible way. I suggest that you place a call to your local support team:
http://support.sonymobile.com/global-en/contactUs/ -
THE WORST CUSTOMER SUPPORT EXPERIENCE EVER!!!!!
Around 7:30 pm tonight I paid my Verizon bill in FULL!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Maybe you are looking for
-
I am getting a server message when i try to log onto icloud on my pc and it won't let me log in
I am trying to log into icloud on my pc and getting a server message that will not let me log in
-
Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences wit
-
Hi folks, I need to unit test my code to see if my solution is viable. I have the following code ( written for WLS 8.1 using jdk 1.4). I my junit test I make a call to connect() then I get the follwing error: at com.sun.enterprise.naming.SerialContex
-
My iTunes store won't load. It used to load. When my sister got her iPod a long time ago, she set up an account to buy music from the itunes store. It worked then. I don't know what's happened since then, but we don't know the password, or account na
-
Hi, I created one table create table test_ni( start_time varchar2(20), end_time varchar2(20)); insert into test_ni values('12:15:58','12:23:01') ; commit; I want output 7 minutes 3 second or 7.03 can anybody please help.