World's WORST Tech Support ? (actual reply from tech support insi

Hi,
recently I sent a question via email to tech support and I got a reply. I have got bad replies from creative tech support before and also from other so called 'tech support' but this one just crossed all limits!
It is insane. Either the guy is absolute moron or thinks that everybody that he deals with is a moron and will accept whatever he will say.
Does creative have any kind Quality check in their system as to how their support techs are performing ?
Do they even have any clue what they are telling their customers ?
Do they even have any clue what kind of damage they are doing to the brand ?
I also take it as my insult! Who the heck they think they are talking to ?
Someone please read my question and tell me if it was too difficult to understand ? And Please read their response and tell me if my feeble brain is not able to make the connection between the question and the reply!!
Attached below is the REAL and ACTUAL email copied and pasted word for word, including the ticket number!
I think creative just lost another customer for life!
================================================== =======================================
Dear ____,
Thank you for replying back to Creative technical support.
I understand that you're inquiring about the quality output of the
sound
card.
Please be advised that the format output is up to 24-bit/96kHz. It
depends on the settings
You may also check your manual regarding this. You can get your manual
online, please follow instructions below:
- go to
http://us.creative.com/support/downloads/welcome.asp?type=manuals
- Select Your Product : Sound Blaster > X-Fi > Sound Blaster X-Fi
Fatalty
- click Go!
-click on USB Sound Blaster Audigy 2 NX Users Guide English to
download
files
Do get back to us with the results once you are done trying the above
concerns so that we would know how to assist you further.
In the interim, I'd like to introduce the ZEN Aurvana In-Ear Earphones
Acoustically and ergonomically designed in-ear earphones that deli'ver
superb audio quality, noise isolation, and comfort. Click on the link
for more information:
http://us.creative.com/products/product.asp?category=23&subcategory=27&product=470 2
Thank you for your continuous support in Creative product.
Best Regards,
**name removed**
Technical Support
Creative Labs Americas
Moderator's note: Please remove the name of the advisor when making such posts.
High fidelity is simplified with Creative BasXPort Speakers for your PC
and LCD TV -- Hear booming bass without the hassle and wires of a space
hogging subwoofer.
http://us.creative.com/redirect.asp?id=2293
Accessorize your Sound Blaster with a remote control, console or dri've
bay upgrade kit, home theater cable, premium headphones and speakers,
and play hands-free with a versatile headset, and more!
http://us.creative.com/redirect.asp?id=34
Protect your Sound Blaster X-Fi by extending your warranty coverage to
a
full 2 years with a Creative Care Protection Plan.
http://us.creative.com/redirect.asp?id=885
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 NX)
Name:
E-mail Address:
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(2) I need help with a Creative software
application
Product: Audigy 2 NX
CCPP Certificate Number:
Serial Number:
Purchase Date: //2008
Operating System: Windows XP
Creative Model Number: SB0300
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
When recording an analog signal at 96Khz from the Line input of the
Audigy 2 NX, does it really sample the signal at 96Khz or does it
sample
at a different rate and then re-sample internally (DSP) to 96Khz ? If
it
samples at a different rate, then what is that rate ? Please let me
know
soon. Thanks! -.
================================================== =====================================
Message Edited by whatcreative on 04-23-2008 06:07 PMMessage Edited by KokChoy-CL on <span class='local-date'> 04-24-2008<span class='local-time'> 09:2 AM

Hi,
I am sorry about your experience with support and have forwarded this to the respecti've department. The Audigy 2 NX will sample the signal at 96Khz when recording an analog signal at 96Khz from the Line input.
Hope this answers your query.

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"invalid address"--solution from Apple support that worked for me

I have been among the throng who have been frustrated for the past couple of days by not being able to get even free Apps and songs from the iTunes store,let alone purchase anything,since all attempts at downloading/purchasing or even updating Apps on the iPad are met with a message "invalid address" and a link to update billing info in the store. I have called AppleCare once, and have been in an email correspondence with an iTunes support rep since May 10. After assuring her that this was not a personal credit card problem, she started to work this with me as a system problem.
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At that point I emailed the support rep back to report no joy with her zip code+4 fix.
I changed my city name to all caps, changed my payor source to none and was able to download a free song, so I knew progress was possible,but still could not buy anything with a credit card or PayPal, both of which had had address corrections to the zip codes.
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6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner.
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I followed this to the letter--my address was correct in the USPS zip4 site,although they use all caps for everything and I did not capitalize the street name.
When I logged into the Apple ID site I found they had 1 addresses,one perfectly correct per USPS and another with obvious errors in the street address.
I deleted the erroneous one,saved the correct one and logged out.
When I went back to the iTunes store I was able to purchase and download an App for my iPad using my original credit card.
So making sure my address matched the USPS database, then checking the address in the Apple ID site,then going back to the iTunes store worked for me.
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Caroline
iOS 4.3.3

I am having the same issue....Same address for years - same as USPS - I tried 5 times (3 macs and 2 iPhones) and now i have 5 CHARGES for 1.00 each on my credit card. I took the credit card info off so they don't charge me anymore. How can they charge me yet still not allow me to download free updates and say I have an invalid address? I'm sure I will spend weeks or months trying to get a credit out of these incompetent idiots.

I created a new, verified acct in order to post reply to Mozilla Support, cannot logon -not getting emails like from acct creation.

Originally my question was above, but now I think it is a non-issue as this process led me to creating new Moziilla Support Account (and is not the same as a new account created form Mozilla Homepage.) But the process seems to be a bit backwards and unclear starting from reading Mozilla Support webpages and then trying to do the requirements in order to make a reply. Mozilla Support Reply links and Sign-In links so not have the typical links to create a new (specialized) account. Dialog messages say an email has been sent, but nothing is received. It is confusing to ask a question first in order to get to the next step to "Register or Sign in" (the above time line) especially when it is known upfront (from reading details from Mozilla Support pages) that you need to login in to reply.
Even now, I see in the timeline and the button below (Post Question), that I am writing and will post this entry during this "Fill in details" section before completing the next section "Confirm registration".
Anyhow, assuming all goes ok, I will be posting the reply-question right after I finish the time line steps.
Thanks for listening. --Bill

That is a legitimate Mozilla newsletter. As it says in the email:
You're receiving this email because you subscribed to receive email newsletters and information from Mozilla. If you do not wish to receive these newsletters, please click the Unsubscribe link below.
Unsubscribe https://www.mozilla.org/en-US/newsletter/existing/ad9febcf-65ac-41fd-810b-798945f448f3/
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Has anyone else received a phishing, "Urgent Alert From Apple Support"? It came to my actual iCloud email address.

The message is very clearly bogus, full of errors of every kind, right from the start: "Dear Apple Custumer,"
The fact that it came to my own iCloud address worries me since usually such schemes are to a broad group, like "[email protected]"
I have forwarded the email, with Long Headers, to the fraud-combating websites. Can't find any hint on apple.com/support as to where at Apple itself to direct it.

Re: Has anyone else received a phishing, "Urgent Alert From Apple Support"? It came to my actual iCloud email address.
YES today in the UK, the email text is as below, together with several Links to "Apple" sites and an Apple logo and European support address.
Fairly crude but could fool naive users.
Any one know how to get to the addresses behind the links without clicking them? Just copying and pasting as plain text doesn't seem to work. Any other way just copies the Hyperlink.
Scam Text in square brackets:
[This is the final notice to inform you as of 30 - January - 2015 that you have not yet updated your account information. Under "Know your Customer" legislation Apple Inc is required to perform a verification of your information, failure to do so will result in account termination in less than 48 hours.
To stop the termination of your Apple and iCloud please validate your account information before the deadline.
Please continue to Validate your Apple/iCloud ID »
Sincerely,
Apple Support]

GRRRRRR I dont want a discussion I JUST WANT TECH SUPPORT - WILL SOMEBODY FROM ADOBE SORT THIS!!!

GRRRRRR I dont want a discussion I JUST WANT TECH SUPPORT - WILL SOMEBODY FROM ADOBE SORT THIS!!!

Just what I say Jeri. I was persuaded to take up a montly sub for CS a year ago. I pay every month but have never used any upgrade even once. We couldnt install it and despite spending hours trying to get support u just cant get anything - We are totally fed up with the whole time wasting excercise.
Cant we simply get a set of discs for the current upgrade and go back to working sensibly.
We could go bust here just mucking about with this stupid cloud thing - It could become a lifes work just trying to sort the ****** thing out.
To add insult to injury I now see that the D Debit is GBP46.88 /mnth for absolutely NOTHING. Its a joke in bad taste.
At one time it was Adobe that had the best cus service around and Quark that were the crooks. Amazing how things turn around dont u think!!!

How do you " properly " reply to Apple support once they've contacted you?

This sounds very minuscule ( I KNOW) , but I am pretty sure I am doing this correctly. I am having some issues with my iTunes and need tech support. I've emailed them and got a response from tech very swiftly, asking for specific information and screen shots. I did this...to respond, I just click on reply ( in my email account ; yahoo) and then continue inserting required info.
Now...l I've sent the response , only to get back a day later, an email stating pretty much this :
'Your message has been enqueued and undeliverable for 1 day'
to the following recipients:
Recipient address: [email protected]
Original address: [email protected]
Reason: unable to deliver this message after 1 day
Am I doing something wrong ?? Because I also received a 'follow up' email from support asking for the information they specified the first time they responded. Am I not doing something right here?
This is the other information from the email :
Sat, 27 Apr 2013 00:43:08 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Sat, 27 Apr 2013 00:24:01 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Sat, 27 Apr 2013 00:05:16 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 23:46:32 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 23:27:42 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 23:08:48 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 22:50:11 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 22:31:42 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 22:13:25 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:55:07 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:36:42 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:18:29 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:00:14 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 20:42:18 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 20:24:41 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 20:06:55 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 19:49:15 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 19:31:50 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 19:14:24 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
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Contact Apple
http://www.apple.com/support/contact/
ApplCare: 1-800-275-2273

Latest garbage from BT support - the "fault thresh...

Hi all -
So, after months and months - and months - of messing around, spending hours on the phone etc., and following two visits from Open Reach engineers (which I was NOT invoiced for, NB – meaning faults lay beyond my door and not within), it transpires that I must accept a line speed of 0.5mbs.
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In the last 3 months, I would guess that my connection has run at 1.0mbs for an hour here and there. Definitely not for any prolonged length of time - e.g. a day or more. Rather, for 95% of the time, the connection has been bumping along the bottom - running at around half a meg. Often slumping to 0.3, and - for a fortnight recently - glimmering very faintly at 0.1mbs.
To say I am extremely dissatisfied with this service – and indeed that of customer support – is at this juncture a huge understatement. This morning I was informed that although I now continuously experience an almost unbroken speed of 0.5mbs I cannot expect much better than this, nor can this be reported as a fault, and thus a case cannot be opened.
Pardon?? 0.5mbs CANNOT be reported as a fault?? But I signed a contract stating that I would received a connection speed between 1mbs and 2mbs. Or did I? Customer support asked me if I could be certain of this. I said yes. Well in any case, I was informed that there is a “fault threshold” that would create a speed below 1mbs (the person I spoke to could not tell me how slow this resultant speed would be, however).
In short, it transpires that there was some small print somewhere to the effect that 1mbs was the max, not 2mbs – and, moreover, that a fault threshold clause somehow manages to make 1mbs the maximum speed. I don't know. I'm not at all clear on any of this - and I'm not entirely sure anyone else is either.
All I *do* know is that for the best part of 5 years I have been able to watch YouTube clips without endless, teeth-gnashingly maddening buffering, and yet since changing to BT about 6 months ago this is has been a rare event indeed. In the past, I learned to drum from YouTube, I've been able to see how to repair and maintain various household appliances and equipment from radios to motorbikes, and now – nope. No way. Just not possible any more.
Yes, yes – my previous provider could be flaky. There were certainly times when I experienced frustrations at various faults. But – as I said – compared to BT they were giants in their field. They were in the broadband pantheon. To find, this morning, after so much futzing and phoning, that there is this “fault threshold” thing, effectively ensuring that I will now remain at 0.5mbs, is – I feel – some extremely devious sleight of hand on the part of BT.
Because really – come on – my connection has increased from 0.3mbs to 0.5mbs. I CHALLENGE ANYONE ANYWHERE TO DETECT SUCH A DIFFERENCE. That should NEVER be regarded as an improvement, it should NOT be definable as a fault located and resolved. And yet my case has been closed – hell, I never even received a call to ASK ME IF THE FAULT HAD BEEN RESOLVED.
BT Customer Support is obliged to call you following efforts to resolve a problem with your connection. But they did NOT call. Categorically, absolutely – nobody from Customer Support rang me following the visit by an Open Reach engineer last Friday. And you can of course guess why. Precisely because I would have stated that, no, the fault has most definitely NOT been resolved. I mean, seriously – can you imagine it? Sir, can you please now go to the test site and measure your connection speed? Yes certainly....*test, test*....oooh, super! Brilliant! The fault has been resolved – look, I'm now getting a glorious 0.5mbs rather than the paltry 0.3mbs that I was receiving prior to the efforts of the Open Reach engineer. FFS!!
Mine are very modest requirements for a broadband customer. I have never sought to DL films, or do whatever else it is possible to do with a 5mb connection or more. No. All I ask is for a more or less stable connection of 1mbs. I am very hacked off with BT. I feel like I've been paying for a service I've not been receiving – and been thoroughly ripped off. It's been pillar to post, endless rounds of call queues and b*llsh*t service. And now this – the “fault threshold” gambit. Genius. Utter genius. I have to admit, this is a masterstroke. My god, you've got to hand it to them.
Solved!
Go to Solution.

In that case why do I keep getting a message from BT telling me to reset my router?? If resetting my router is the worst thing I could possibly do, don't you think BT would ensure that no instruction to do so would be repeatedly sent to me??
Or am I missing something very obvious here? Is there a screen that I'm missing that says something along the lines of " We know we have just told you to go straight to your BT router and press the reset button on the side of it, but in fact that is actually the worst thing to do - and for this reason you must utterly disregard our first instruction."
Because I am not seeing such a message. All I ever see is the first message. So now I am wondering if resetting my router is the worst thing to do, quite why BT would tell me to do that.
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So - now that you tell me BT are instructing me to do something that is wholly opposed and very much at odds with what I actually SHOULD be doing - I realise that you simply *must* be right. Because this utterly perverse and wrong development is totally in keeping with every other aspect of the provision I have received.

How do I correct bill without getting a reply from customer service or the community forum?

Hello,
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Why has Verizon turned into a bully?
If I do not receive a reply to my earlier attempts to correct my billing I intend to submit all my documentation to the Better Business Bureau.
Thanks... for teaching me a lesson about Verizon "customer" support... UVN

@UVN ".....Sharon who terminated my account and credited my account for my December and January charges upto termination. Now I see a charge from prior to my November 16th bill that has been re-added to my account...."
You are not alone....Promises by Verizon Customer Service don't mean anything anymore.
I successfully suspended a "JetPack Device" WITHOUT BILLING...even got a message on the web site saying I was successful.
Supervisor said "I will suspend without billing during dispute" THEN I WAS BILLED anyway.
This resulted in re-connection fees.
Again, Supervisor said "I will waive Re-Connection fees"....BILLED AGAIN resulting in more fees.
Executive Offices say the supervisors have the training and authority to make decisions..so what happened??
Executive offices also refuse to honor what you are told on the phone.
I am still trying to find an answer to a simple question.
If The VZW web Site allows me to suspend a device and actually pop up a message that I "successfully suspended it WITHOUT billing" How can they refuse to honor it?
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There should be a pop-up saying..."THIS ACTION CANNOT BE COMPLETED"
YOU ARE NOT ALONE UVN

ITunes Plus Upgrade--No help from iTunes Support

I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
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Dear Tom,
Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
Sincerely,
iTunes Store Team
Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
Anyone have any ideas.

This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

G5 will not boot from system disk or from Tech Tool Pro 5

Hi everyone - Having a bit of trouble and hoped I might find some answers here.
I suspect my system drive was having some issues as it sounded like it was being taxed and strained as I would open up applications from it. Upon verifying the disk using Disk Utilities, the test would stop short with the following message:
First Aid Failed
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Normally from here, I'd start up the computer from the Tech Tool Pro 5 disk (holding down C key upon restart). But when I did this, the computer never responded. Instead, the power was on but the screens went black and the computer went into a very quiet "idle" mode.
After about a minute, the fans began ramping up pretty high (and loud). This went on until I finally had to manually shut down the computer by holding the power switch down for a few seconds. I didn't know what else to do. Those fans were not coming down (not even after 10 minutes).
Anyway, I pushed the power button again and held the C key down. Still, nothing.... The fans stayed idle, for a little while and then ramped up again just like last time. I hit that same dead end and powered down the computer via the power button.
Is there an alternate way to boot the computer from Tech Tool Pro or the original start up disks? I'm having no luck, here.
I'm on my way into town to purchase a new internal drive (something with about 1TB of space) so that my pro apps can swim a little instead of being being bogged down on a 250G drive.
Thanks for any assistance, folks!
Oh yeah.... Happy New Year to everyone!!
Steve

The Install disk has version 10.4 on it. I have also tried booting from my OS 10.5 disk but with no avail.
However, here is an update on my plight.
Apple tech says that after hearing the symptoms, he thinks that one of the processors is shot. Being that my particular model of G5 (dual 2.7 processors) is a liquid cooled machine, it's possible that some sort of leak has formed and has either taken out a processor or has caused a processor to overheat. He says that this model of G5 has been known to do that. In this case, nothing will boot which makes me think that my original system drive may actually be okay. I'm taking it in for the tech to look at it and just be sure that's the problem. However, if it is a dead processor, the part alone would run $799 plus labor to install it. Frankly, that's just too much for me to pay to keep this old G5. I'd rather put that money towards a new or reconditioned Mac Pro 8 core or quad core machine.
I've owned several Mac computers in the past and perhaps this is the frustration talking but it seems that no matter how diligent you are in maintaining your Macintosh, these machines only seem to last about 5 years before something majorly wrong happens (mother board, processor, etc). Can I expect this same, limited time frame from a new Mac Pro? I mean, am I just being paranoid?

How do I get my computer to "allow" a Java upload? It will not even accept the link from your support page.

How do I get my computer to "allow" a Java upload? It will not even accept the link from your support page.

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan. Can some one help?

I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan. Can some one help?

hi Samberl
thanks a lot for the fast reply.
I was dragging folders from main folders on the laptop-desktop onto the external drive icon - to copy them across....
Your suggestion sounds very promising - I didn't know about 'cloning'.
Yes the idea is to backup the laptop -    I thought I would just move it all now, new - and then keep saving/dragging physically   across to the new drive myself each day or two...
Would this be the sizeof the internal hard drive = c.500 gb ?   =   under the HD icon on desktop is written :
" 499.76gb , 311.5 gb free "
I can erase and start agin on the new external drive - so this plan is to make two partititions, rather than the one at present, and make one of them 500 gb ?
I have found CCC [carbon copy cloner] googling - looks good.
When CCC site says it backs up the hard drive - would this mean all my files [over 100 gb] that are mostly in folders on the desktop, plus the others in itunes, iphotos etc found in the HD icon, would all copy across successfully [wherever they are in the computer ] ?
thanks again, hope you can clarify these things and then I will go for it.
It would be great and amazing if this 'lack of permission' message doesn't show up in the process of doing this ccc transfer - hopeful!
Julie

OS X Mail - Always reply from the account mail was receive by.

I have three email accounts: A, B, and C.
Suppose I get email addressed to account A.
When I reply to that email, I obviously want to send the reply from the same account, namely A.
However Mail chooses to reply to mail sent to A from account B, instead, causing great confusion to the sender, who is now communicating with two different accounts. Is there any situation where replying from an account other than the account recieving account makes sense?
I'd like to configure Mail to always reply from the account from which the mail was received. Obviously this is possible and I can't imaging it's not the default behavior but I can't seem to figure out how.
Any help would appreciated,
Faz

I do leave the messages in my inbox and have "Send from account of selected mailbox" selected but sometimes that doesn't happen...
I just looked at a message I replied with from a few days ago. The original message was sent to account A and the signiture on the reply is from account A but the message was actually sent from account B. This makes no sense, and it seems to be random.
I must have misconfigure something, I'll dig through the account settings.

I was cut off from the support chat and can't get back on re: re-installing PS after uninstalling

I'm using a MacBook Pro (Retina, 15-inch, Mid 2014) and CS 6 from a dvd
Keyboard shortcuts suddenly disappeared and I was unable to reset them.
I held down cmd-opt-shift and started Photoshop. Saw "Delete Photoshop Settings file", released the keys, clicked Yes, and let Photoshop finish loading. Rebooted computer. Still nothing.
I uninstalled PS, tried to to install from dvd and gave me "The serial number you entered is invalid."
Contacted Adobe support chat and Naveen gave me a download link. Still gave me: "The serial number you entered is invalid."
Then firefox crashed. Tried to get back on chat and could not and now my only "recommended option" is Forums. So here I am. Don't think that there's much anyone can do to help as I have uninstalled PS, but hoping to hear from Adobe support...

Got back onto chat but have to contact tech support during their PST hours
to deal with keyboard shortcuts problem.
On Mon, Mar 9, 2015 at 6:40 PM, Kartikay_Sharma <[email protected]>

World's WORST Tech Support ? (actual reply from tech support insi

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