ITunes Store won't work

My iTunes store won't load.
It used to load.
When my sister got her iPod a long time ago, she set up an account to buy music from the itunes store. It worked then.
I don't know what's happened since then, but we don't know the password, or account name.
But it doesn't matter, because when I try to log on with this account (which I made to post this) it gives me the same message as when I click on Genius or iTunes store...
Message:
"_*iTunes could not connect to the iTunes store.*_
Make sure your connection is active then try again. "
I've looked at the troubleshooting options, and flushed my DNS. Deleted Norton completely, same with another antivirus, and windows firewall is disabled, and allows iTunes.
Can anyone give me any help? I have an acer computer running Windows Vista Home Premium. I've got the latest (9.0.1?) itunes, that I just downloaded. But even before that, I had between 7-8 and it would NOT work.

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

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ITunes Store won't work

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