Thinkvantage Toolbox doesn't think I have any ram
Got this notice today from thinkvanatage toolbox. I have a W520 with 8gb of RAM, 4 came with the machine and I installed another 4gb without issue about a week ago. Also, If i click the upgrade memory link it sends me to bad page on the lenovo website.
Weird....
Dear imlere,
We actually have two problems going on so we can tackle each in turn. However, I noticed in the screenshot that you have BIOS version 1.21 installed. Version 1.25 is available from www.Support.Lenovo.com which includes this item:
Fixed an issue where the computer with large-capacity memory installed might fail to resume normal operation from standby/sleep state.
I have no idea if that will solve the LTT issues but it sounds reasonable. Otherwise, continue below.
We are not seeing any memory installed
Could you check the system history page in LTT to see if it detected your memory installation a week ago?
1. Open LTT and click the Lenovo Support button
2. Select the Performance and Configuration History row to open it and click the button
3. On the calendar, select the appropriate date on the System Changes row and look at the Hardware changes
4. Does it show that memory was added?
Could you run a system information report and send it to me?
1. Click the Diagnostics button
2. Click System Information and then the Advanced System Details button
3. Click Expand All and then Save the file
4. Check your Private Messages page for my e-mail address to send the report
We are not detecting your MTM
The "Upgrade Memory" button is expecting to have your MTM to display a web page for your exact system. However, we are not seeing the MTM. You can confirm this because of the blank space next to Product in the upper left corner of LTT. From the screenshot, the Product (MTM) appears blank and the serial number seems to be a bunch of spaces in quotes. A BIOS update may fix this issue but the report I requested above will help us as well.
Stephen Streufert
Senior Product Marketing Manager
PC-Doctor, Inc.
http://www.lenovothinkvantagetoolbox.com
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