'Totally Unlimited Broadband' question

The stickied thread at the top of the forum says that anyone who orders an Infinity package from Feb 1st will get the totally unlimied package. I ordered Infinity on January 30th and my installation is tomorrow. Does this mean I won't be on the Totally Unlimited package? Or will common sense prevail and I'll be put on the totally unlimited package?
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looking good so far!
Painless installation. Engineer arrived nice and early. He said BT told him said there was an issue with my line that needed looking into. He ran some tests and everything came back good. He popped to the cabinet, did what he had to do there, set up the hub, ensured the connection was working and off he went on his merry way.
Done a few speed tests in all the excitement, been fluctuating between 60-30mb, but i guess thats to be expected in the first few days

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Upgrading to Totally unlimited Broadband and I alr...

Hi, I want to upgrade to Totally unlimited broadband (not infinity), and keep the anytime calls I have, just chatted online with an advisor who says totally unlimited alone will be £28.75, not including the anytime phone calls, and suggested I talk to the sales team, about deals, but I am hard of hearing, can anyone help me with what it would be in total for the month, I am on Calling Plan Unlimited Anytime Plan and Broadband BT Total Broadband Option 1, Thanks
Emma

Hi auntsally,
If you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
cheers,
Chris
BT Mod team.
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BT released another Totally Unlimited Broadband pa...

Hi
I have recently upgraded to the top normal broadband package BT just released at the start of
this month Totally Unlimited Broadband extra which is priced at £21 per month + Line rental
from £10.75 and this was their top normal broadband package on their website.
I have just noticed today BT has just released yet another Totally Unlimited Broadband
package just a day or two ago called Faster Unlimited Broadband which is priced
at £26 per month + Line rental from £10.75.
Looking at the description of both packages on the website below, they are identical and
have the exact same features and up to speeds thought the new just released Faster
Unlimited Broadband package for some reason is 5 pounds more per month.
Does anybody know what the difference is between the Unlimited Broadband extra
package and this new Faster Unlimited Broadband package?
http://www.productsandservices.bt.com/products/broadband/packages
Thank you for the response.

Unlimited Broadband extra
You get 50Gb cloud, and Netprotect included.
Can`t see a Faster Unlimited Broadband package.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Introducing Totally Unlimited Broadband from BT

Hi all
From today we’re making a few changes to our broadband portfolio – find out more about our new packages here
The biggest change is that some of our Broadband and Infinity packages will now include totally unlimited usage. This means that we are relaxing our traffic management policy and removing P2P restrictions meaning users won’t be slowed down at peak. There will still be services with usage limits for customers who want a lower cost service because they are light Internet users.
The above will apply to those who order packages including totally unlimited BT Total Broadband or totally unlimited BT Infinity from 1st Feb, or existing customers who re-contract to a totally unlimited package. We’ll not be moving over existing unlimited BT Total Broadband or Infinity customers to the new totally unlimited packages but you can request it yourself. It takes 5 days to change over and you’d be re-contracting at the same time.
All existing customers will get access to BT Cloud storage, either 2Gb or 50Gb depending on your package, even if you’re an existing Digital Vault customer. We’ll be closing Digital Vault over the summer so we recommend you switch all your files over to BT Cloud as soon as you can. All BT customers can also get BT Smart Talk free of charge. Smart Talk is an app that allows you to make calls from your mobile at landline rates over WiFi saving money on your mobile bills.
Cheers
Nigel
BTCare Community Mod
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Hi kendo38,
Welcome to the Forum and thanks for posting. I can help with this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
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Re-contract to TOTALLY Unlimited Broadband

Hello
I have unlimited broadband and my connection is traffic managed at peak times on certain type of traffic which is annoying. I would like this removed as I've read is possible.
I'm currently on a half price deal with a few months left to run on the discount. Can I recontract now and retain the discount?
I spoke to BT on the phone and the lady didn't really have a clue what I was talking about. I then got hung up on accidentally it seemed.
Is there a better channel to use to get this sorted?
Thanks.
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Hi jamesgmg,
Welcome and thanks for posting. If you can’t get through to the options team (thanks gg) I’m sure I can help with this. Drop me an email with the details. You’ll get the ‘contact us’ link in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Totally Unlimited Broadband

Just a brief message to get the conversation going.....
This is great news for a lot of us hardcore gamers out there.... However! and its a big However! I think BT are missing the big picture here....
New customers yet again get the best deal out of this, as they can sign up for this as an initial contract; which is acceptable. Existing customers however are getting a raw deal..... we have to re-contract to get this service... What a cheek!
It is clear that to get new contracts out of existing customers and tie us in for yet another eighteen months, they have come up with this "new idea" really! Please! admit it BT.... you have been been found wanting and are now having to compete with other suppliers out there, who are offering this service; as standard.
To be truly competetive and keep customers who are possibly migrating to other suppliers offering "truly unlimited broadband", I would suggest migrating existing customers to " T U B" for free and no extension of their existing contract. If then at the end of the contract, those customers are happy with what they have been experiencing, they can then sign up for another contract......... Another idea to make BT appealing, would be twelve month contracts...
C'mon BT.......... open your ears and start listening to your customers..... after all, we are the life blood of a successful business.

Correct geo. It's not all in BT's favour either - the flip side is that you also keep deals that are downgraded, for example my Sky Sports 1&2 plus ESPN for £15.
You can click the white star next to this message if you think it was helpful.

Unlimited broadband / total broadband option 3

Hi, can anyone tell me if the totally unlimited broadband free for 6 months £16 month after is the same as the bt total broadband option 3 ? i ordered the unlimited but in my account it says total broadband option 3 ? are they the same package?
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By the look of the BT website, there is no longer BT option 3. There seems to be BTunlimited and BT unlimited extra. The BTunlimited extra looks like it is the same as the old Option 3. If you are only paying £16 then it looks like you are on BTunlimited.
To be sure you should give customer services a call and they will confirm what you are on.
Follow this link to contact them.
https://bt.custhelp.com/app/contact
EDIT: I have noticed that you have also posted the same question on the BBQuires board. To avoid confusion you should only post once.

Upgrade to BT Unlimited Broadband Extra at a disco...

I've received an email from BT which starts:
'Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Anytime Calls for only £23 a month plus your usual line rental throughout. That's £5 lower than normal. You won't see this price advertised.'
I'm already on unlimited, I didn't pay any extra last month, I'm already paying less than the offer.
This is at best misleading, and at worst a blatant lie to try to get me to pay them more money.

I have received one of these and TBH it looks pretty genuine to me, it arrived on my email address that normally does not get any junk or spam, it has all the BT logos on and links to BTcom   the letter is signed by -:
Libby Barr
Managing Director, BT Sales and Service
I did get an email last month as I had used 7Gb of my 10Gb cap and I have been contemplating upgrading to unlimited.
I have not clicked any of the links within the email but TBH it looks very genuine to me.
I hope someone from BT can confirm whether it is or not
Below is what the email states (I have removed the HTML and links)
Hello,
Last month you had to pay a bit extra for going over your monthly usage limit. You don't want that, and we don't want that – so how about a really special deal on unlimited broadband? We'll give you totally unlimited broadband and Unlimited UK* Weekend Calls for only £18 a month plus your usual line rental throughout.1 That's £3 lower than normal. You won't see this price advertised.
Do loads more online and never worry about extra charges
You can get carried away streaming movies, watching Catch-up TV, downloading music and playing games all day, every day without having to think about usage limits. And unlike some providers, we'll never slow you down even at busy times.
Get extra broadband features and calls too
•    To help protect your computer from malicious viruses, BT NetProtect Plus security software is included.2
•    Your BT Cloud storage will increase from 2GB to 50GB to help keep your precious files safe.3
•    You'll also get Unlimited UK* Weekend Calls for landline calls to your family and friends and 0845 and 0870 numbers.4
Get rewarded today
To upgrade to totally unlimited broadband and Unlimited UK* Weekend Calls for £18 a month, click below now.

Totally unlimited broadbrand

Good afternoon,
I was just wondering how I can change my broadband to this new 'totally unlimited' I am currently on Infinity option 2. I want to change it to see if it improves my online gaming experience.
Thanks.

Here is a similar thread.
http://community.bt.com/t5/Bills-Packages/Re-contract-to-TOTALLY-Unlimited-Broadband/m-p/1026282/hig...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Question Reconnection to Totally Unlimited.

Hi folks.
Yesterday I called BT to upgrade/reconnect my broadband as I'm 9 nine months into contract on Unlimited broadband BT infinity 2 and wanted to upgrade to the "totally Unlimited infinity 2". First the sales advisor (who was helpful) informed me that the new infinity 2 option had downloads peaked at 40mb even though my original speed was 55mb which I was getting, Is that true, but then they told me I could keep my existing speed and just be transferred onto "totally Unlimited".
I agreed to this and then proceeded with the new order. My problem is when I goto My BT account the new order has been processed and my calls and TV package has been upgraded but broadband option states BT Unlimited instead of Totally Unlimited is this correct?
http://img843.imageshack.us/img843/5043/mybt.png
I have tested to see if my connection is been throttled and it is.......
http://img802.imageshack.us/img802/553/ispshaping.png
Could anybody tell me that's on the Totally Unlimited option what it states in there BT product section. Thanks.
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it can take up to 5 days for the capping to be removed after re contracting
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New Totally Unlimited usage

So BT Retail announced they're making there usuage "Totally Unlimited" meaning that P2P will no longer be capped at peak times.
Personally this won't benefit me as I never use torrents. Though I expect many to think this is great, any thoughts?
Source: BT Broadband packages
Edit: Also appears you can now see the Faster Unlimited Broadband package without entering your number to see if you can get Infinity. The price seems steep though!
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sjtp wrote:
Also see http://www.productsandservices.bt.com/products/broadband/packages which includes Unlimited Infinity 1 for £23, which would be relevant for people who can't get Infinity2 speeds. Not sure why BT have two similar pages showing different information (I can guess though; incompetance and inefficiency).
I don't use p2p either so I don't think it makes any difference to me. Are the current packages automatically changed, or does one have to sign up and restart a contract? The naming becomes typically confusing.
BT Infinity 2(old package); which is Unlimited; but with throttled p2p.
Unlimited BT Infinity 2 (new package); which is Totally Unlimited.
The old BT Infinity 2 package with 40GB usuage has been removed.
BT Infinity 2 old Unlimited package is now Totally unlimited no P2P caps at peak time.
As you said you can now order Infinity 1 with Totally unlimited as I mention'd a moment ago. You also get cloud storage and yes I'm assuming we will have to renew the contract if we did switch and probably be charged the activation as well.
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Is "Faster Unlimited Broadband" the new name for t...

Before ordering it online, can I just confirm that Faster Unlimited Broadband and Evening & Weekend Calls (which costs £20 for first 3 mths and then £26 thereafter) is the fibre optic option whereby an engineer will call to fit a fibre optic cable?
The estimated speed of this option when ordering (9.1 Mbps) gives the same speed as that quoted by the wholesale checker which states: "test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line of 9.1 Mbps and upstream line speed of 1 Mbps."
I previously thought I'd have to call 150 to order this fibre service but now it looks as though I can order it online.

basically it is infinity but for people where there speed estimate is 15mb - seen it called infinity option 3. there is a post on speed/connection board by strontium90 which will give an idea
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re-contracting/Upgrading to BT Totally Unlimited I...

Hi, I gave the options team a call and they seemed to have no idea what I was going on about when i wanted to upgrade and re-contract to the Totally unlimited (uncapped) package. They seemed to suggest it has been applied to my account already, when it hasn't been.
Also, I can't seem to be able to contact any of the mods in their About pages, so looking for some help in these forums. Thanks ahead of time!

Hi redgpw,
I'll be happy to get this sorted for you. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Upgrading to Unlimited Broadband issues.

Hi,
I am currently on the bt total broadband 10 GB package and would like to upgrade to the Unlimited Broadband package. When I try to upgrade online the only options it eventually gives me is the current package im already on and the unlimited broadband 'extra' package which I dont want, I just want the 16 ppm unlimited package not the extra. Any ideas?

The same happened to me - although I was on option 2. I contacted 0800 800 030 as below. It took over an hour to get through - possibly due to the BT Sports launch - but when I finally did I was offered unlimited BB for £13.25 per month.

Unlimited Broadband, and Evening & Weekend Calls

Hi All
I'm considering moving over to BT onto their:
Unlimited Broadband, and Evening & Weekend Calls for £25 per month.
Is this service truley unlimited? i.e. no caps on the total amount of downloads and no throttling / caps on the lines speed?
Many thanks

During peak times the download speed may decrease as more people come online. Your connection speed will remain the same.
Actual connection speed depends on the quality of your phone line, and your own internal wiring.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

'Totally Unlimited Broadband' question

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