Touchscreen issue - especially bad on games

I first noticed this on a running game where you have to hold down either the left or right side of the screen to move in that direction. It would usually register the first press, but not that I had held my finger down so I wasnt moving properly. I thought this was due to the game it's self rather than my phone.
I've just downloaded Naugh where you have to rotate the screen by touching either side of the phone, and again the same issue. It's really unresponsive - It will recognise the tap but not that i've held it, it will stop working. Occasionaly this will also happen when scrolling a page.
I turned on the option to display touches, and have recorded a video that shows what I mean. In the video you can see I can press and hold right no problem, but if I press left it bugs out.
https://www.youtube.com/watch?v=UW2gCWpThWc
Has anyone else experienced this? Or if not, any suggestions on figuring out whats wrong?

Just my two cents, but I had similar issues with using two thumbs on games (one to move and the other to attack, etc.) and it wouldn't register my movements each time... it would be hit or miss. Since I was within my 15 day return period with tmo, I just had it replaced... that resolved my problem. So, for me, it was hardware related.
BTW, doing a factory reset did no good.

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Very Strange Touchscreen Issue

I recieved and activated my new 8GB iPhone about two days ago and it worked great up until just a few hours ago. I am experiencing the known issue of the bottom 1/2 inch or so of the touchscreen not responding to my touch, which in turn is affecting a lot of main elements of the phone such as SMS, e-mail, iPod, etc. Among that issue, I also encountered a very strange occurrence whilst I was testing the 'dead zone' on my iPhone: Certain sections of the dead zone work if I hover my finger about 2 -3 centimeters from the screen. It is a very strange thing but true, lol. I can even capture video footage of this if it's necessary.
Since I bought my iPhone from an AT&T store, should I return it to them for a new one on the spot or should I do it through Apple? I hope it doesn't come down to the latter since I do not live anywhere near an Apple Store (New Orleans, LA) and I just switched from T-Mobile to AT&T so I'd really hate to purchase a cheap temporary phone while my iPhone is being replaced/fixed.
Edit: Have a Merry Christmas, everyone!
Message was edited by: Fiyerstorm

I just talked to Apple Support and they are going to repair it for me, it's just I need to wait til Friday since I am broke from Christmas! Once I get paid, then I can dish out the 30 dollars to get a rental iPhone to hold me over. The restore temporarily fixed the touchscreen issue since it happened again hours later.
Also, nobody I know who would have a spare AT&T phone doesn't come to mind so I can't just borrow a phone and start the repair process now, but the wait isn't too bad. At least they do not limit the iPhone rental to just physical Apple Store customers!
Thanks for the help, folks. :V

I updated my ipad1 thru iTunes from 4.2.1 to 4.3.5 and now having issues, especially playing videos. Anything I should know. I have not jail broken my iPad and don't want to.

I updated my ipad1 thru iTunes from 4.2.1 to 4.3.5 and now having issues, especially playing videos. Anything I should know. I have not jail broken my iPad and don't want to.

you update it by connecting it to a computer running itunes and starting itunes up on the computer clicking on it in devices and clicking on the update button in the content menu
if it say you have the latests then it's because you don't own an iphone 3gs but an iphone 3g where the version 4.2.1 was the last released
in that case you can't ever update it
http://en.wikipedia.org/wiki/IOS_version_history#Current_versions

Touchscreen issue since IOS 5.1

Is anyone else having problems with the touchscreen since installing IOS 5.1? It seems like the calibration is off.
I am also unable to install apps. Ive tried restoring and soft resets but nothing seems to work.
Am I the only one? or does anyone know how to fix this?
Thanks

Sorry -- no fixes for you but I, too, am experiencing this problem with my iPod Touch 4th gen. I even did a restore and reinstall from iTunes to see if there had been in installation issue (I had an installation issue over wi-fi where the Apple logo appeared with an empty progress bar for most of an hour). After a couple of re-boots it finally kicked in but with the touchscreen issue. The restore didn't resolve anything. Kinda got a gut feel like the updates for the Ipad 3 screen resolution is what is causing the problem on the small screen of the iPhone/iPod. My iPad 1 isn't having any issues. I don't know if my wife's iPod is problematic or not. Both her iPad 1 and iPod 4 were updated last weekend but haven't heard any reports.

Taken Aback- touchscreen issue

I have enjoyed and supported this company's products and services for some time. So, today when I inquired with tech support about my touchscreen issue (non working band of the screen ..the 456 area on the dialpad)...I was taken aback at the very least that I should send my phone in for repair and then PAY for a loaner. hmmm..I just paid 700 for a phone that is now handicapped two months later by what seems to be a common issue, accourding to the forums, and I should fork over some more $$$? Principle alone may make me dust off my Blackberry.

carsten.s wrote:
these kind of comments are just besides the point. there is a degree of company loyalty that is ok, but this is a clear shortcoming of Apple's understanding of the mobile market. I am a huge Apple fan (have had Macs for more than 20 years, I had a Newton, and now the iPhone), but I have also had about 30 mobile phones over the last 15 or so years. And I have to say that I have never had a phone before that broke, that needed repair. Or that broke just by falling down (that is what happened to my iphone, one fall out of 1.5 feet and the screen is cracked). What Apple has to understand is that the mobile phone market is not the computer market. Phones have to work and have to survive some everyday punishments, otherwise they are just nice looking but otherwise useless devices. Just take a look at Palms and Blackberrys, the thing about them is that they work, just like Nokias and in the past Ericsson's.
Your post sounds more like marketing text than real person text.

My mother is visually impaired but can easily play scrabble, bridge, crib on my ipad. Has anyone with a vision issue experienced these same games as easily on the ipad mini?

My mother is visually impaired but can easily play scrabble, bridge, crib on my ipad. Has anyone with a vision issue experienced these same games as easily on the ipad mini? Would prefer to buy the smaller one if she can read it successfully.

Thanks jared,
I'm still dealing with this issue through Apple. Some time after I posted this, I contacted Apple again. They did start a case up for me, as I was experiencing the same behavior on two different machines, with two different versions of Windows.
So far it remains unsolved. I've logged iClouds for Windows on my desktop, which is brand new, then logged for awhile after completely uninstalling Norton Security Suite, depending on the Microsoft security for some time, and finally logged after I uninstalled iCloud for Windows, restarted, installed a clean download, and connected using a completely different test account, which Apple set up for me. None of this made any difference. Looking at the logs, it seems every 10 minutes, iCloudServices.exe creates a new TCP connection to confirm I'm using less than 5GB on iCloud, (which I am by a good margin, using less than 2GB), it seems this connection is not closed, and when the next iteration rolls around 10 minutes later, a new TCP connection is created. I come very close to having 6 TCP connections created per hour, until I restart my computer. This works out to... 6 x 24 = 144/day.
Perhaps the article you posted will shed some further light on this. I'm thinking seeing the state of the connection through netstats, at the least, could help.
For the last week, I've been putting a hold on further logging, as Apple wants me to create a new user account on one of my computers, install iCloud for Windows there, and log it running in the other account. This however basically means I cannot use my computer for a fair number of hours, and I've been busy enough with work the past week that I haven't the time or energy to afford to set this up and run it. I've had need of my computers too much for the past week.

Having slow macbook Pro issues especially at startup, I will post my Etresoft report

My Macbook is running really slow lately and the pinwheel is my new friend. Word and I tunes have a hard time and startup is especially slow. I have Carbonite installed but pause it when I am using the computer. Here is my Etresoft report. Thanks for any help!!
EtreCheck version: 2.2 (132)
Report generated 4/28/15, 10:11 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,2
    1 2.3 GHz Intel Core i7 CPU: 4-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 248 - SN = D861292035XDGDLA2
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1680 x 1050
    AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
    OS X 10.10.2 (14C1510) - Time since boot: 21:24:12
Disk Information: ℹ️
    TOSHIBA MK7559GSXF disk0 : (750.16 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 748.93 GB (377.10 GB free)
            Core Storage: disk0s2 749.30 GB Online
    HL-DT-ST DVDRW GS31N
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
        /Library/StartupItems/SymAutoProtect
    [not loaded]    com.Symantec.kext.SAVAPComm (11.0.6) [Click for support]
Startup Items: ℹ️
    NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
    SMC: Path: /Library/StartupItems/SMC
    SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect
    SymProtector: Path: /Library/StartupItems/SymProtector
    Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
    [running]    Safe.Connect.client.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
    [not loaded]    com.gopro.stereomodestatus.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
    [running]    Safe.Connect.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
    AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 7 Update 60 Check version
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0
User internet Plug-ins: ℹ️
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3rd Party Preference Panes: ℹ️
    Carbonite [Click for support]
    Flash Player [Click for support]
    GoPro [Click for support]
    Java [Click for support]
    SymAutoProtect
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         5%    WindowServer
         1%    fontd
         0%    com.apple.WebKit.WebContent(3)
         0%    SophosSXLD
         0%    askpermissiond
Top Processes by Memory: ℹ️
    449 MB    kernel_task
    274 MB    com.apple.WebKit.WebContent(3)
    254 MB    installd
    180 MB    mdworker(13)
    135 MB    Safari
Virtual Memory Information: ℹ️
    30 MB    Free RAM
    3.96 GB    Used RAM
    47 MB    Swap Used
Diagnostics Information: ℹ️
    Apr 27, 2015, 12:44:18 PM    Self test - passed

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
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Z10 Touchscreen Issues - Possible Solution?

A few months back my Z10 touchscreen became unresponsive. I could not find a solution, so I purchased a new Z10. Recenty I dropped the new Z10 in water...so, still in posession of the old unresponsive Z10, I decided to give it another try. I put my sim card in, and the new battery that came with the new phone. VOILA! Works like a charm. Try replacing your battery. i wish I had known this months ago, could have saved myself spending $200 on a new phone upgrade.

I'm happy for your positive outcome but I would argue that the battery was not the culprit. Sure, it appears that it was but exchanging batteries to correct a touchscreen issue is not something we would have suggested; I'm sure this is just coincidence.
Whatever the situation, you now have a Z10 in perfect working order. Thank you for sharing your experience with us.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Za touchscreen issues

I recently bought a Z1 and i found an annoying touchscreen issue that might be a software bug.
If i put my Phone on a flat surface the touchscreen does not respond wel. It detects taps that are not there. Unlocking Phone with strong pattern lock is almost impossible.

Test your phone
https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

IPad Touchscreen Issues

I recently sent my new 16GB wifi iPad to Apple due to some touchscreen issues I was having. Upon receiving the iPad, Apple did testing on it and concluded that they could not reproduce the issue. The problem was that there was a ½" portion of the touchscreen not responding to touch. I got back my original iPad unaltered and immediately set it up as a new iPad on my computer and tested it using the Adobe Ideas app to ensure the touchscreen was working properly. The same issue is occurring as was before sending it in. It was recommended that I make a youtube video of the issue and post it on this board to get help in fixing the problem.
Here's the video -> http://www.youtube.com/watch?v=s_U-3kBIJ90

Just take it to the Apple store genius bar. The video / demo you showed should be more than enough to have it addressed on the spot.

Where do we post issues about bad apple customer support

where do we post issues about bad apple customer support?

Well, these are user-to-user forums. I'm not sure that posting complaints about Apple customer support here would be a) productive (what can we really do?) and b) acceptable under the terms of use, though I'm not sure. My inclination would be to write a letter directly to Apple. Even in this email age, "real" letters seem to command more attention.
Best of luck.

We use dial up and upon updating to Firefox 10 we have had issues with facebook/ playing games...please help!

We use dial up and upon updating to Firefox 10 we have had issues with facebook/playing games...please help!

Hi nancybrendel,
Have you looked at the Knowledge Base article [[Problems using Facebook in Firefox]]? There is a lot of good troubleshooting information in there. Please be sure to try all of the suggested steps. Each one is valuable and may be the answer to your issue.
Hopefully this helps!

TouchSmart 310 1020 touchscreen issues

My TouchSmart 310 1020 has touchscreen issues. Only part of the screen will work, the rest of the screen doesn't recognize touch commands. Specifically, the only part of the screen that will work for touch is the bottom left quarter, the rest of the screen doesn't work. I tried to clean it, I also ran the calibration utility to no avail. With the calibration utility, when the target would move out of the useable area I was unable to touch the targets. I also reset the calibration settings to no avail.
Do touchscreens partially stop working? Should I replace the screen or is there a simpler solition?

I have an HP TouchSmart 320-1030 that I upgraded from Windows 7 to Windows 8. I have had similar issues at various times.
1. Believe it or not, some of the calibration issues I experienced in the past were actually caused by Microsoft's calibration tool! Undoing the calibration helped. To do that:
Move the mouse pointer to the lower left corner of the screen, right-click, and select Control Panel from the menu.
Click Hardware and Sound.
Click Tablet PC Settings.
On the Display tab of Tablet PC Settings, click Reset (if the Reset button is grayed-out, that means there is no data to undo.)
When prompted, click Yes to allow Microsoft's Digitizer Calibration Tool to make changes to your computer.
2. To get my touch screen to work after upgrading to Windows 8, I had to disable my graphics card.
You will find the instructions on how to do that in this HP support document (the fourth set of instructions under Touch screen doesn't work after upgrading to Windows 8):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03488148#N690
I hope this helps.
~Lil.Liebe
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Display Issues when loading Video Games (Dead Card?)

Let me start by saying that I'm aware of the issue with the nVidia cards installed in machines such as mine. I'm not sure if this is the same thing others have experienced, but I'd like a few opinions before I back everything up and cart my machine over to the Experts (assuming they'll still cover my machine - the hard drive and memory have been upgraded).
I purchased this computer around a year or two ago (model listed below), and this problem didn't exist until rather recently. I've played games on this computer before, including those that now do not work, so this is either a newer software issue (I've updated to the latest 10.5.x), or a hardware issue that is beginning to rear its ugly head:
http://www.youtube.com/watch?v=uM2b0AIggUA
I'm not quite sure what to make of it, but it happens when I try to load Spore, or a came called "Hordes of Orcs". I haven't tried booting up any games in the Windows partition yet: perhaps I'll try (although it tends to overheat rather quickly).
All other operations seem 100% fine, but I worry this problem will get worse... help!

The logic board should be a separate issue from the memory, considered a user upgrade, and the hard drive. Unless there was physical damage to the logic board when the drive was replaced, you should be able to get the NVIDIA issue fixed under Apple's program. There were some NVIDIA chips manufactured that had some sort of manufacturing flaw, and this is what the test is designed to detect.
However, it would be prudent to replace the original Apple memory before sending your Mac in, and also make an up to date backup of your data. You could even make an exact clone of your hard drive onto an external drive using a cloning utility such as Super Duper:
http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
It would be an especially good idea to do this, as Apple will sometimes wipe the drive and reinstall the OS in the process of troubleshooting. If you have sensitive material on the drive, you may well want to wipe it yourself before sending it in.
If you have a bootable Super Duper clone on an external drive, you can simply clone everything back onto your internal drive when you get your Mac back.
Usually you do need an appointment at the Genius Bar, as they are often so busy you won't be able to be seen without one.
Good luck!

Touchscreen issue 14 b124us

Hello,
My touchscreen is not working, and I ran UEFI test, but when I run the component test, I cannot see touchscreen option..
On the tutorial it says to run the touchscreen test, but for me, after mouse the next option in optical drive..
What can be wrong?
Thanks,
Abhi

HI @abhi272741,
Welcome to the HP Forums!
It is a terrific place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you have lost your touch screen functionality.
Has there been any recent changes to your system?
Here is a link to HP All-in-One PCs - Troubleshooting touch screen issues in Windows 8.
If a recovery is necessary, during the process is an option to backup your personal files to prevent data loss. If you have not yet done one now is a good time.
P PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
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Good Luck!
Sparkles1
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Touchscreen issue - especially bad on games

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