Trade in iphone checked status -paid no payment received

Like post name it i did trade in iphone checked status online "paid" never received payment,good luck calling customer service very frustrating

Similar story here. Sent my 4s for trade-in, got $15.30 GC, appraised value was $85. I did some homework on this before I submitted and almost convinced myself that this was going to happen......here's my story.
The power button on my 4s didn't function. I used the accessibility feature to power down the phone. To turn it on, it needs to be plugged in by the power cord. I "chatted" with a Verizon rep to see if it would still qualify for the full appraisal value. Their response was "As long as it's still functional, you should get $200 trade in towards the new iPhone". I wasn't trading in for a new Iphone, however, this was all I needed as proof. Low and behold, when I sent my 4s in, I get an email 2 weeks later for a gift card in the amount of $15.30. When I checked the reason for the dimished value, it states "Device does not power on". Trying to drum up some complaints because I saw this coming. I offered to send in pictures of my working phone and other documents. Not sure if I'm gonna get the $69.70 I'm owed, but I'm certainly gonna try! All this aggravation for a 10+ year customer. Thanks, VZW! If I don't get any satisfactory results, going to the attorney general. Might be years before I get a satisfactory result. Any VZW moderators on here have any suggestions on how to resolve these issues??? It's obviously a widespread problem. Just trying to get what we are owed!

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        Automatic Payment Transactions: Status (3)
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        Automatic Payment Transactions: Status (4)
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    If You Want To
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    Go To
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    Step 19
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    Step 43
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    Step 54
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    Select Edit  Proposal  Exception List....
    Step 67
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    Step 72
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    19. Perform the following:
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    If You Want To
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    Step 23
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    Step 26
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    Go To
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    Click  .
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    49. Click  .
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    58. Click  .
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    65. Click  .
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    69. Review the displayed information.
    70. Click  .
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    Result
    You have executed a payment proposal, executed and posted a payment run and printed checks.
    reward me points.......dont forget

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