Transfering services on skype

I have an international unlimited call feature that comes annually to renewal in April. I have been reading about SKYPE PREMIUM which seems to have features which include this unlimited call. How do I tell you that I want to stop my international call feature and adopt seamlessly the skype premium solution which is both less expensive and more complete for services?
I looked at the forum pages, no answer
I looked at my account page and could not find a solution for managing my account in this manner
I suggest you look at your site and allow the user to pass from one service to the next, to have a comparative table on services to insure that people understand what they get, what they have, what service is best for them.
On another topic
I'm about to walk 14500 km from the US to Chile over 3 years with 2 donkeys. I have already about 5000 followers and expect to have 10 times more over the next year. I had 10 000 when I crossed Canada and international, national and local press/media coverage.
To whom should I address a request for sponsorship in exchange for exposure ? I believe you have thousands of potential clients in the hiking, traveling communities. 
See http://longears2chile.blogspot.fr
and for my cross Canada trip in 2011 www.mountains2montreal.ca 
Thanks for any and all help, please answer via my Email which you have but here it is again 
[email protected]
PS - I have been receiving for the last 3 months notification that I should update SKYPE. I have tried several times and it repeatedly failed. Then I eliminated skype from my machine and re-installed it. It worked fine but once again I started getting update messages. In the last few days I capitulated and accepted the update. This time it eliminated skype from my machine. You should have a look at this since I cannot believe it's my machine. I am an ex IT Director and know enough to know that my machine is ok. Good luck.

Skype Credit is always required to send an SMS text message using Skype (SMS is not covered by any subscription at this time)
Regards,
Neil

Similar Messages

  • Since upgrading to Lion when I attempt to download a service like Skype online it cancels my download after 15 minutes of loading. How do I fix this?

    Since upgrading to Lion when I attempt to download a service like Skype online it cancels my download after 15 minutes of loading. How do I fix this?

    Have you got age restrictions set in Settings > General > Restrictions so that the app is being hidden when it's downloaded ?

  • Transferring services and double billing...has it happened to you?

    I moved back in September of 2013. My goal was to keep all of my Verizon services (FIOS, Phone, Internet &Wireless) and continue to remain a happy Verizon customer, I am still a customer but not that happy,
    Prior to our move we had been a one bill customer (not a good thing as you will alter see). We set up the installation date to the new location, made sure all of our balances were paid in full, and moved into our new address.
    The first week we were in our new location we were patiently waiting for Verizon to show up and turn on the cable, internet and phone. However when the date came we got a call. Sorry we can't do it. The reason was that we needed to create new accounts for home services and a separate account for wireless services, because Onebill was no longer offered and since we had a new address, it needed to be changed. Frustrated after spending 2 hours on the phone, on a Saturday, trying to figure out what we could do so we could get on line, we realized all we could do was wait. The technician came 4 days later to drop off a new router...that was it a new router. Ok we got past that and Verizon apologized for the miscommunication and the frustration of waiting for nearly 2 weeks to restore our service (which we were billed for and paid).
    Fast forward to January 3, 2014. After months of paying my newly created accounts, I received a bill, with no summary of charges for $604. This bill was forwarded from our former address. I looked a the bill checked my new separate accounts, made sure we were paid  in full for both home and wireless and then proceeded to call Verizon to figure out what was going on.
    I have spent every week since January 2014 working on getting this resolved. That is 6 month, or 24 weeks, or 156 days without getting any definitive information on what the $604 charge is for.
    I have been told that it looks like it was a wireless charge. Great send me the bill so I can see what the charges are for. Verizon has been unable to do that, because the account was closed in September and was an Onebill account.  I asked when are the charges from...I have been told that they were from November and December of 2013. 2 & 3 months after I closed my former Onebill account and opened new wireless and home accounts.
    I have called (this is an underestimation) 23 times, spent a total of more than 25 hours on the phone and still here we are…no information, no resolution.
    I have however received 2 different collection notices even though I have been told by both FIOS and Wireless that my accounts are in good standing and one even has a credit for paying early.
    I have been placed on hold for hours, transferred to incorrect departments, dealt with entry level, middle management and senior management. I have had my claim flagged and raised to Diamond status...still nothing.
    ...except...
    I received an email a few weeks back asking me to provide my bank records to prove I have paid my bill. to which I replied...which ones? The new separate accounts that your accounting system has told both you and I that my accounts are paid in full, or the random $604 (supposedly) wireless bill that I have no record of what the charges are for.
    This is what I get for trying to remain Verizon customer? Countless hours of frustration for having my entire house and my families wireless with Verizon. I am paying close to $5500 per year for the "privilege" of being a loyal Verizon customer.
    If anyone at Verizon monitors this board feel free to contact me directly..it will the first time someone has. 

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Re: cancellation of services from skype

    Hello :
    It's take so long to contact anyone or anything.  I have been working on a problem that has evolved in the cancellation of my skype account.  I have been trying since 12:00 pm and its is now 3:00 pm. That's not real.
    Someone contact me from your business department by e-mail.  I have been chargeed for auto charge and somone is using my number.  I am disgusted please contact a distress skype user. ASAP.
    HELP HELP HELP.  I WANT OFF.  Have had good services up until this problem. 
    Please advise me about the credit to the account for  refund.  thanks
    Sorry but want out
    Donna

    1donna,
    I'm not sure if you contacted Skype Customer Service, but they would be your avenue to resolve the problem.  The general Skype Community has no access to your account info, nor your situation.  Auto charge is something you may have enabled in your account.  You can sign into the Skype website and manage your account including auto-charge.  Changing your password would be a solution to regain access to your account and to boot anyone else off.  If you password was obtained it may have occurred through the use of a public computer, social networking, or even a virus/keylogger on your computer.  You may want to do a full system virus scan, to ensure you have not been exposed through some vulnerability.  I do believe customer service will work with you on the issue but they may suspend your account while they investigate.
    https://support.skype.com/faq/FA1170/
    Just follow the "Continue support request" links, to avoid coming back to the Community on this issue.

  • FAO: Customer Services! Skype have ruined my Chris...

    Thank you very much Skype. You have just ruined my Christmas. I live in Singapore and went on holiday to Indonesia, confident that I would be able to contact my family in the UK over the Christmas period. However, upon arriving in Indonesia, I received and email saying that my account had been suspended due to 'unauthorised login' which I assume was me logging in from Bali. Fair enough. I respect the fact that you protected my account from potentially unauthorised activity. So, I duly followed the link you sent me in the email to reactivate my account. "Oops, something went wrong with our website. Please try again later". After ten or so attempts to resubmit the form over the Christmas holidays, I gave up. The website wouldn't work and I couldn't post a question in the forum, because I wasn't allowed to log in as my account was suspended! ARGH! I'd been so excited about logging on and watching my family open their Christmas presents and this was impossible without my Skype premium account. Now I've finally got back to Singapore and the account recovery site worked straight away. So I'm back into my account, but I'm still not allowed to add any credit or extend my premium account because that is still suspended and when I try to use the customer support 'text chat' service, it tells me that it has been initiated in another window but this window never appears. So I'm being forced to use a public forum, which I wanted to avoid. So please Skype, please get in touch so that I can reactivate all of ther functionality of my account and finally speak to my family, even if it is two weeks too late. I am hugely dissappointed and infuriated with how difficult your process has been. Please make this right.

    I've had several accounts for years and they've never been compromised.  I don't know why you are referencing an article years old as your sole basis for the root of your hijacking.  Anything is possible just like your password being compromised on any computer or network you trusted and accessed that contained your Skype account info in the past few years.   VPNs can also create a compromising situation since you are essentially traversing another private network that you don't necessarily manage.  
    Skype has their own security policies and if your account is violating those policies or harming their network they have a right to terminate that account temporarily or permanently at their discretion to stop damages from occurring on their network, even if you may not be directly responsible.  If your work is solely dependent on the Skype service you should have a backup plan.  I personally have 2 cell phones on standby from two different networks that I can use at any time for either Internet access or as a standard phone.  I also have several Skype accounts should one of them be inaccessible.  Should "disaster" strike I have an action plan so I'm not dead in the water.  
    An outage of services for a prolonged amount of time is one thing but an outage due to a detected security violation is another.  You're as much a victim as Skype is so I don't understand the focused animosity for a service that has otherwise worked well for you in the past 2 years..  If someone steals my car, joy rides it and engages in illegal activity, I don't plan on getting that car back anytime soon so I make arrangements for a rental if I need to get to work the following day.  Trying to bill the police department due to their lack of pre-crime doesn't accomplish anything.

  • Transferring Calls- Why Skype Removed It

    After using Skype for 5 years for my business, I finally have to let Skype go. I do not understand the underlying reason for Skype to remove the best feature of Skype for Business. Call transfer was the must have feature for us.<br><br>Why was it removed?<br><br>Please bring it back

    This is the email repsonse I got from Skype Support when I asked why this feature was removed - especially as it is critical to business use.
    We understand your concerns regarding the removal of the call transfer feature on the latest version of Skype application. We will be happy to explain this for you.
    We continue to invest in the Windows Desktop platform to ensure we’re giving users all the capabilities of Skype they have come to love. 
    In recent versions of Skype for Windows Desktop, we have focused on providing users with features including improved video messaging and file sharing capabilities, and implementing a more intuitive way of sending and adding contact requests.  We decided to remove call transfer functionality due to technical challenges in supporting this feature, which enabled us to focus on improving the quality of the user experience and develop the features that our customers enjoy the most. 
    We will look to readdress the possibility of an improved call forwarding function in future versions of Skype for Windows Desktop."
    They obviously are not interested in the business user!
    We are moving off Skype to a hosted PBX service.

  • Transferring my existing Skype landline to Manager

    Hi
    I have an existing Skype landline number which I use for business.
    I tried to download my monthly invoice today, it seems this can't be done anymore (well, 'temporarily' anyway), with the only solution being to open a Skype Manager account.
    I've done this, it's transferred my details across but my landline number isn't appearing.  Can this existing number also be included within Skype Manager or is the system so useless that it's going to force me to take out a new subscription??

    Surely somebody must know the answer to this - I still can't find anything anywhere. 

  • When i transferred service to another phone my account wireless and data wre zeroed out how do i get my service back i am paid in full until 08-02-14

    how do I get my paid in full service back

        mikekat123,
    Hmm that's a great question, let's get to the bottom of this for you. Did you just transfer service to another person or device? Was your phone number changed? Is this for a post paid account or prepaid? Please share additional details to get to the bottom of this for you.
    KarenC_VZW
    Follow us on Twitter @VZWSupport

  • I had received an email from service@support.skype...

    Received an email from [email protected] and it says " As part of our security measures, we regularly screen activity in the Skype system.We recently contacted you after noticing an issue on your account This is the Last reminder to log in to Skype as soon as possible. Once you log in, you will be provided with steps to restore your account access. We appreciate your understanding as we work to ensure account safety." Kindly confirm me if this is athentic

    Yes. Forward it to [email protected] and then delete it.
    (108083)

  • Worst Service from Skype

    I am trying to contact the skype for more than a week, but i doen't work,
    I got a new rtx 4088 complete set, i read the manual and a single base station can support upto 4 handset, so, again i orderd a single handset, now i just got 2 different skype account. i signed in sucessfully, but while i make a call on one handset, the other handset shows, landline is busy? 
    help me!
    thanks for the reply 

    I am trying to contact the skype for more than a week, but i doen't work,
    I got a new rtx 4088 complete set, i read the manual and a single base station can support upto 4 handset, so, again i orderd a single handset, now i just got 2 different skype account. i signed in sucessfully, but while i make a call on one handset, the other handset shows, landline is busy? 
    help me!
    thanks for the reply 

  • How do I get Skype Customer Service to do their jo...

    Hello
    I am not happy with Skype Customer Service.  My work forced me to log out of Skype to get my WiiFii working (don't ask me why).  I logged out, but could not log back in because I forgot my password.  I tried to get my password, but it went to an old non-existant email.  I then contaced Skype about 5 times to help; and they claim they can't identify me.  No one to talk to no emails to resolve it nada.  I want to keep my Skype account and want to work with customer service, but they are not at all good on interaction.  Anything I can do to get them to work with me?  I lost my contacts and funds .. not happy.  Is there a better service than Skype for customer service? 
    Thanks

    Hello,
    Please understand that Workspaces is a free service; Adobe doesn't charge for it. As a result, it is not possible to provide 1:1 support. But I will try to answer your questions:
    What size limits are there on quantity of documents, total storaga capacity, folder sizes etc   -- No limit on number of documents uploaded or folder sizes, but the overall size limit for an account is 5 GB.
    Is there a limitation on the number of users who can be sharing workspaces, collaborating on documents -- no limit.
    Can access limitations other than Administrator / non-Administrator be set on Workspaces -- no, these are the only roles.
    Is there a time limit on how long a document remains in storage -- no
    Is there a file type limit - i.e. only office and pdf documents can be stored -- You cannot upload and share the following file types: audio formats (MP3, AAC, OGG), video formats (MOV, WMV, FLV, XVID, DIVX, RETG), font formats (TTF, DFONT, OTF), archive formats (TGZ, RAR 7Z, SIT, JAR, WAR, CAB), system files and executable formats (EXE, DLL, JS, VB, BAT, CMD, COM, CPL, SH, CSH, TCSH, KSH, BASH, ZSH, INF, HTA, HLP, INS, ISP, VB, JSE, LNK, MS, PIF, SCR, SHS, WS), web files (CHM, CRT), database files (MDB), or raster image files (PCD, SCT).
    What is the pricing for a plan that would include everything we need; FormsCentral, SendNow, Workspaces, Adobe Pro etc. -- Take a look at Adobe Acrobat Plus (https://www.acrobat.com/acrobatplus/en/home.html). It doesn't include SendNow ($19.95/yr) or Workspaces (free) but does include a few other services/tools as well as Acrobat Pro.

  • Skype Customer Service

    Skype Customer Service not available why?i want When chat be available with customer service?

    Skype customer chat will be in a popup window. You have to allow for popups (in IE trusded sites) to be able to actually see the chat.
    (disclaimer: this is how it used to be from memory, I might be wrong in the current sceanrio).

  • Payment history and refunds - Buying SKYPE credit - SITE HIJACKED FOR SKYPE

    Post transferred to the Skype Account: Rates & Subscriptions message board.

    If you are in countries like Taiwan and China you will be redirected to a Skype partner page to buy credits.  It's based off location, is intentional and generally mandated by the country .  If you are attempting to purchase credit (not in that area) from the Skype application and all the links still refer you to the partner then your account may be tied to those countries.  If it is and you do not reside in those countries then you would want to contact Skype Customer Service to ensure your account is properly reconfigured.  If you are in China, Taiwan or in that region and are unable to purchase credit then the only way around these limitations imposed by Skype, the ISP/country is to purchase credits using a Proxy/VPN for a country outside of the area or use/stock up on vouchers when you travel. https://support.skype.com/en/faq/FA1170

  • Skype-in number

    Hi, I am the admin of a skype Manager account.
    I have just one login, the same for skype manager and my user.
    I just bought an online number for the skype manager, to be allocated to the ppl in the group of the skype manager.
    I do now know why, but the online number has been allocated to my "personal" account. So in the skype manager it seems i have no numbers.
    How can I correct the mistake?
    I need the number to be transferred in the skype manager. How can I do?
    Is there a support email address where i can write indicating the number and my account details?
    Thanks

    Hi, sectech_2000,
    On-line Numbers are typically purchased and attached to one account.  I am still learning Skype Manager, so I will defer to Skype Customer Service.  Here is a link to start with: contact customer service
    Best regards,
    elainem77
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • What Skype credit order? I didn't place a credit ...

    I received an email saying that my Skype "credit order" has been delivered.  I haven't done a thing with Skype in quite a while.  What the heck is this about and WHY aren't therer any email addresses or phone numbers to use to connect to some sort of customer service for assistance?  
    Post transferred to create its own new thread (topic);
    Subject/title amended accordingly.

    Hi, AMPalmer75, and welcome to the Community,
    As is noted in the blue box, above,
    If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
    Refund requests
    Below is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail.  Hope this serves as a useful road map!
    Regards,
    Elaine
    How can I contact Skype Customer Service?
    Skype offers help and support through:
    The Skype Support website
    The Skype Community
    The Heartbeat blog
    Skype blogs
    Email,  and Live chat (for eligible customers)
    To get help with the issue you’re experiencing:
    Go to the Support request page.  You will be asked to sign on to the Skype website at this step.
    Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry.  Some information that might help with your problem is displayed.  These are the FAQ articles pulled from the library for your review.
    If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen.  Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
    Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)  If you happen to be a Skype Premium subscriber, you will be routed to start an instant message chat session with a customer service agent.
    If you chose email, enter your details using the webform on the screen, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
    We don’t currently provide telephone support.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Maybe you are looking for