Transparency not working on smartshape button filled with transparent (PNG) image.

I'm using Captivate 8 and have had no problems so far importing PNG images with transparent backgrounds.....that is until I try and make a smartshape button and import a transparent PNG image as the background.
It displays fine on screen, but whenever I preview it or publish, the white background of the image/button displays. Is this a known Captivate 8 limitation?
Sorry if this is a repeated question....I've tried trawling through the forums and all I can see is to try different file formats for the images, such as GIF or BMP, which I've tried and nothing works.
Any advice or suggestions?

If it is a button, what is inserted for Rollover and Down state? I just recreated a shape button, with three different images for the states. All are in one PS-file as layers which I imported into Captivate. I kept Stretched checked in this case, because I know there is sometimes a slight change in size between states. Here are screenshots of Up, Rollover and Down state. The stroke was set to 0 for the shape, but to prevent all color contamination I also set stroke to the color of the background (light grey). In the first (Up) image you can clearly see where the stroke is due to truncation of the Question mark.
Seems only possibility is in the creation of the PNG's? What was your work flow?

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