Trigger Workflow on receiveing mail

Hi,
Please advise how to trigger a workflow on receiving a mail. I am working on ECC 6.
Thanks,
Nikhil
Edited by: Nikhil Poojari on Jan 12, 2010 6:57 AM

Hi
try to trigger an event and from that event link to work flow ..hope it will work..
~linganna

Similar Messages

Triggering a workflow on receiving mail from external mail id.

Hi all,
Is it possible to trigger a R/3 custom workflow on receiving an external mail to an SAP inbox.
All suggestions are welcome.
Thanks and Regards,
Anto.

Hi,
Fairly simple. You need to implement the interface IFRECEIVE in a business object. Add your code to the Receive method (it has all the necessary parameters defined). In SO28 you can set up inbound distribution for received emails, under New Recipient you can specify that business object - just select "SAP Object Instance".
You can also use inbound processing exits - tx SO50 - which is much the same thing but based on ABAP classes and is a little more work and less workflow-specific. Works as above but use interface IF_INBOUND_EXIT_BCS.
Hope that helps,
Mike

Trigger workflow from Email (lotus or Outlook)

Hi All,
Is it possible to trigger a workflow from An Email (lotus or Outlook). if so how can we do it?
Reg,
Sre
Edited by: sre on Jul 9, 2009 3:53 PM

Check the following links.. which answers its pretty much possible to Trigger workflow from email...
triggering workflow from incoming mail.
Triggering a workflow on receiving mail from external mail id.
Can we trigger workflow on receiving e-mail ?
Regards,
PR.

Can we trigger a workflow from e-mail create event?

Hi Experts,
My scenario is very simple-Whenever a mail is send for approval to the approver,two workitems-Approve or Reject should be created in the Appover's inbox.On clicking on any one workitem, corresponding mail for approval/reject should be sent.
My only doubt is how to trigger an event which will start the workflow. Also it should be triggered only when the mail is sent to a particular person-say admin and not to every individual.
Can you please guide me on this since I am new to workflows?
What I am looking for here is:-
a) The definition of E-mail creation event, which can trigger my workflow.
b) This definition has to be specific. I mean workflow should trigger only when a mail is send to admin.It should not trigger everytime a new mail is created in the system.
c) I thought that the business object for E-mail is activity-BUS2000110.But again activity can be anything-E-mail,task,telephonic conversation.Which business object should be used here?
Please give me some pointers on this.
Thanks and Regards,
Rohit

Hi Aditya,
Atlast somebody replied to my thread. Since yesterday I have created 3-4 threads and didn't got any single reponse.
Anyways, my query is:-
how to trigger the workflow? I know we need some event to trigger a workflow. Now how to generate this event, when the user is simply sending an e-mail to the admin for some approval request? How can an e-mail trigger an approval workflow in the background?
Any pointers/suggestions?
Thanks and Regards,
Rohit

SBWP inbox not receiving mails

Hi Team ,
I have a query , two sap user ids say A and B .i am sending mails to sap inbox for both the users A and B . A user is receiving mails in documents but B is not receiving any documents ...in workflow log the step executed succesfully..
when i checked the settings of both users try to send sample mails from both users . for A it is working fine but for B mails are going to the default id maintained in SU01 tcode ..
compared the settings of both users but i am not getting correctly ..try to suggest me where actually to check the settings of both the users to find the solution..
thanks ,
sandeep chennoju

Hi Modak ,
My requirement is three level approval of product creation(article) , completely custom screen,table,business object and workflow template .
When a product is created i am triggering the workflow by using 'create' event(custom), and created two more events approve and reject which acts as terminating events for the approval task . two outcomes are came from task one from approve and one from reject ..here inside task i am using asynchronous method to call the screen ..
when approved goes to second level and so on when rejects intimation should go to below approvers ..
here every thing is working fine but for user B when ever the approve or reject event triggers it is getting error in event receiver mail is getting to his sap office mail .
SBWP : when double click the error in event receiver mail
SWETYPV :
in swel 'feed back after error' is coming .
thanks ,
sandeep ch

How can i trigger workflow from report

hi i create one report and workflow. i want to trigger workflow from report, how can i do this one, please send me any code you have.
Thanks & Regards
Sankar

Hi Sankar,
There is another sample code...
   REPORT ZRGEVTCR.
INCLUDE <CNTN01>.
DATA: OBJKEY LIKE SWEINSTCOU-OBJKEY,
      EVENTID LIKE SWEDUMEVID-EVTID.
DATA: BEGIN OF EVENT_CONTAINER OCCURS 0.
        INCLUDE STRUCTURE SWCONT.
DATA: END OF EVENT_CONTAINER.
PARAMETERS:
OBJTYPE LIKE SWETYPECOU-OBJTYPE DEFAULT 'ZRGMARA',
MATERIAL LIKE MARA-MATNR,
EVENT    LIKE SWETYPECOU-EVENT   DEFAULT 'CREATED',
VOLEH    LIKE MARA-VOLEH,
LED      LIKE SY-DATUM           DEFAULT '19971231'.
OBJKEY = MATERIAL.
CLEAR EVENT_CONTAINER. REFRESH EVENT_CONTAINER.
set input parameters for CREATED event.
remark: to be more general, we had to use fm SWO_QUERY_PARAMETERS
IF EVENT EQ 'CREATED'.
SWC_SET_ELEMENT EVENT_CONTAINER 'LatestChangeDate' LED.
SWC_SET_ELEMENT EVENT_CONTAINER 'VolumeUnit' VOLEH.
ENDIF.
CALL FUNCTION 'SWE_EVENT_CREATE'
     EXPORTING
          OBJTYPE           = OBJTYPE
          OBJKEY            = OBJKEY
          EVENT             = EVENT
     IMPORTING
          EVENT_ID          = EVENTID
     TABLES
          EVENT_CONTAINER   = EVENT_CONTAINER
     EXCEPTIONS
          OBJTYPE_NOT_FOUND = 1.
IF SY-SUBRC NE 0.
WRITE : / 'Object type', OBJTYPE, 'not found in object repository'.
ELSE.
IF EVENTID NE 0.
    WRITE : / 'At least one receiver was found'.
    COMMIT WORK.
ELSE.
    WRITE : / 'No receivers found'.
ENDIF.
ENDIF.
Hope this will help you to solve your problem that how to trigger workflow from the report.
Thanks,
Pramod

Any STD PGM To Trigger SapScript to E-Mail

Hi All, Is There Any STD Pgm is There to Trigger Sapscript to E-Mail,
Letme Know .
Thanks in Advance.

Hi,
Have a look at this SAP has provided a great way to send your PDFs to Email.
http://help.sap.com/saphelp_nw04s/helpdata/en/ae/16193ce8fac413e10000000a114084/content.htm
<b>or</b>
No standard programs but you can use the function modules available and trigger them.
<b>SO_NEW_DOCUMENT_ATT_SEND_API1</b>
Also try this code... The code is quite big.
1. Include with the name : ZAMI_INCLFOR_MAIL
2. Report with the name : ZAM_TEMP147 (any name will do)
3. Activate both and execute (2)
4. After providing filename, email adress
5. Code for Include :
Data
DATA: docdata LIKE sodocchgi1,
objpack LIKE sopcklsti1 OCCURS 1 WITH HEADER LINE,
objhead LIKE solisti1 OCCURS 1 WITH HEADER LINE,
objtxt LIKE solisti1 OCCURS 10 WITH HEADER LINE,
objbin LIKE solisti1 OCCURS 10 WITH HEADER LINE,
objhex LIKE solix OCCURS 10 WITH HEADER LINE,
reclist LIKE somlreci1 OCCURS 1 WITH HEADER LINE.
DATA: tab_lines TYPE i,
doc_size TYPE i,
att_type LIKE soodk-objtp.
DATA: listobject LIKE abaplist OCCURS 1 WITH HEADER LINE.
FORM
FORM ml_customize USING objname objdesc.
Clear Variables
CLEAR docdata.
REFRESH objpack.
CLEAR objpack.
REFRESH objhead.
REFRESH objtxt.
CLEAR objtxt.
REFRESH objbin.
CLEAR objbin.
REFRESH objhex.
CLEAR objhex.
REFRESH reclist.
CLEAR reclist.
REFRESH listobject.
CLEAR listobject.
CLEAR tab_lines.
CLEAR doc_size.
CLEAR att_type.
Set Variables
docdata-obj_name = objname.
docdata-obj_descr = objdesc.
ENDFORM. "ml_customize
FORM
FORM ml_addrecp USING preceiver prec_type.
CLEAR reclist.
reclist-receiver = preceiver.
reclist-rec_type = prec_type.
APPEND reclist.
ENDFORM. "ml_customize
FORM
FORM ml_addtxt USING ptxt.
CLEAR objtxt.
objtxt = ptxt.
APPEND objtxt.
ENDFORM. "ml_customize
FORM
FORM ml_prepare USING bypassmemory whatatt_type whatname.
IF bypassmemory = ''.
Fetch List From Memory
CALL FUNCTION 'LIST_FROM_MEMORY'
TABLES
listobject = listobject
EXCEPTIONS
OTHERS = 1.
IF sy-subrc <> 0.
MESSAGE ID '61' TYPE 'E' NUMBER '731'
WITH 'LIST_FROM_MEMORY'.
ENDIF.
CALL FUNCTION 'TABLE_COMPRESS'
IMPORTING
COMPRESSED_SIZE =
TABLES
in = listobject
out = objbin
EXCEPTIONS
OTHERS = 1
IF sy-subrc <> 0.
MESSAGE ID '61' TYPE 'E' NUMBER '731'
WITH 'TABLE_COMPRESS'.
ENDIF.
ENDIF.
Header Data
Already Done Thru FM
Main Text
Already Done Thru FM
Packing Info For Text Data
DESCRIBE TABLE objtxt LINES tab_lines.
READ TABLE objtxt INDEX tab_lines.
docdata-doc_size = ( tab_lines - 1 ) * 255 + STRLEN( objtxt ).
CLEAR objpack-transf_bin.
objpack-head_start = 1.
objpack-head_num = 0.
objpack-body_start = 1.
objpack-body_num = tab_lines.
objpack-doc_type = 'TXT'.
APPEND objpack.
Packing Info Attachment
att_type = whatatt_type..
DESCRIBE TABLE objbin LINES tab_lines.
READ TABLE objbin INDEX tab_lines.
objpack-doc_size = ( tab_lines - 1 ) * 255 + STRLEN( objbin ).
objpack-transf_bin = 'X'.
objpack-head_start = 1.
objpack-head_num = 0.
objpack-body_start = 1.
objpack-body_num = tab_lines.
objpack-doc_type = att_type.
objpack-obj_name = 'ATTACHMENT'.
objpack-obj_descr = whatname.
APPEND objpack.
Receiver List
Already done thru fm
ENDFORM. "ml_prepare
FORM
FORM ml_dosend.
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
EXPORTING
document_data = docdata
put_in_outbox = 'X'
commit_work = 'X' "used from rel. 6.10
IMPORTING
SENT_TO_ALL =
NEW_OBJECT_ID =
TABLES
packing_list = objpack
object_header = objhead
contents_bin = objbin
contents_txt = objtxt
CONTENTS_HEX = objhex
OBJECT_PARA =
object_parb =
receivers = reclist
EXCEPTIONS
too_many_receivers = 1
document_not_sent = 2
document_type_not_exist = 3
operation_no_authorization = 4
parameter_error = 5
x_error = 6
enqueue_error = 7
OTHERS = 8
IF sy-subrc <> 0.
MESSAGE ID 'SO' TYPE 'S' NUMBER '023'
WITH docdata-obj_name.
ENDIF.
ENDFORM. "ml_customize
FORM
FORM ml_spooltopdf USING whatspoolid.
DATA : pdf LIKE tline OCCURS 0 WITH HEADER LINE.
Call Function
CALL FUNCTION 'CONVERT_OTFSPOOLJOB_2_PDF'
EXPORTING
src_spoolid = whatspoolid
TABLES
pdf = pdf
EXCEPTIONS
err_no_otf_spooljob = 1
OTHERS = 12.
Convert
PERFORM doconv TABLES pdf objbin.
ENDFORM. "ml_spooltopdf
FORM
FORM doconv TABLES
mypdf STRUCTURE tline
outbin STRUCTURE solisti1.
Data
DATA : pos TYPE i.
DATA : len TYPE i.
Loop And Put Data
LOOP AT mypdf.
pos = 255 - len.
IF pos > 134. "length of pdf_table
pos = 134.
ENDIF.
outbin+len = mypdf(pos).
len = len + pos.
IF len = 255. "length of out (contents_bin)
APPEND outbin.
CLEAR: outbin, len.
IF pos < 134.
outbin = mypdf+pos.
len = 134 - pos.
ENDIF.
ENDIF.
ENDLOOP.
IF len > 0.
APPEND outbin.
ENDIF.
ENDFORM. "doconv
FORM
FORM ml_saveforbp USING jobname jobcount.
Data
data : yhead like yhrt_bp_head.
DATA : ydocdata LIKE yhrt_bp_docdata,
yobjtxt LIKE yhrt_bp_objtxt OCCURS 0 WITH HEADER LINE,
yreclist LIKE yhrt_bp_reclist OCCURS 0 WITH HEADER LINE.
DATA : seqnr TYPE i.
Head
yhead-jobname = jobname.
yhead-jobcount = jobcount..
MODIFY yhrt_bp_head FROM yhead.
Doc Data
ydocdata-jobname = jobname.
ydocdata-jobcount = jobcount.
MOVE-CORRESPONDING docdata TO ydocdata.
MODIFY yhrt_bp_docdata FROM ydocdata.
Objtxt
seqnr = 0.
LOOP AT objtxt.
seqnr = seqnr + 1.
yobjtxt-jobname = jobname.
yobjtxt-jobcount = jobcount.
yobjtxt-seqnr = seqnr.
MOVE-CORRESPONDING objtxt TO yobjtxt.
MODIFY yhrt_bp_objtxt FROM yobjtxt.
ENDLOOP.
RecList
seqnr = 0.
LOOP AT reclist.
seqnr = seqnr + 1.
yreclist-jobname = jobname.
yreclist-jobcount = jobcount.
yreclist-seqnr = seqnr.
MOVE-CORRESPONDING reclist TO yreclist.
MODIFY yhrt_bp_reclist FROM yreclist.
ENDLOOP.
ENDFORM. "ml_saveforbp
FORM
FORM ml_fetchfrombp USING jobname jobcount.
CLEAR docdata.
REFRESH objtxt.
REFRESH reclist.
SELECT SINGLE * FROM yhrt_bp_docdata
INTO corresponding fields of docdata
WHERE jobname = jobname
AND jobcount = jobcount.
SELECT * FROM yhrt_bp_objtxt
INTO corresponding fields of TABLE objtxt
WHERE jobname = jobname
AND jobcount = jobcount
ORDER BY seqnr.
SELECT * FROM yhrt_bp_reclist
INTO corresponding fields of TABLE reclist
WHERE jobname = jobname
AND jobcount = jobcount
ORDER BY seqnr.
ENDFORM. "ml_fetchfrombp
CODE FOR PROGRAM
5.
REPORT zam_temp147 .
INCLUDE zami_inclfor_mail.
DATA
DATA : itab LIKE tline OCCURS 0 WITH HEADER LINE.
DATA : file_name TYPE string.
data : path like PCFILE-PATH.
data : extension(5) type c.
data : name(100) type c.
SELECTION SCREEN
PARAMETERS : receiver TYPE somlreci1-receiver lower case.
PARAMETERS : p_file LIKE rlgrap-filename
OBLIGATORY.
AT SELECTION SCREEN
AT SELECTION-SCREEN ON VALUE-REQUEST FOR p_file.
CLEAR p_file.
CALL FUNCTION 'F4_FILENAME'
IMPORTING
file_name = p_file.
START-OF-SELECTION
START-OF-SELECTION.
PERFORM ml_customize USING 'Tst' 'Testing'.
PERFORM ml_addrecp USING receiver 'U'.
PERFORM upl.
PERFORM doconv TABLES itab objbin.
PERFORM ml_prepare USING 'X' extension name.
PERFORM ml_dosend.
SUBMIT rsconn01
WITH mode EQ 'INT'
AND RETURN.
FORM
FORM upl.
file_name = p_file.
CALL FUNCTION 'GUI_UPLOAD'
EXPORTING
filename = file_name
filetype = 'BIN'
TABLES
data_tab = itab
EXCEPTIONS
file_open_error = 1
file_read_error = 2
no_batch = 3
gui_refuse_filetransfer = 4
invalid_type = 5
no_authority = 6
unknown_error = 7
bad_data_format = 8
header_not_allowed = 9
separator_not_allowed = 10
header_too_long = 11
unknown_dp_error = 12
access_denied = 13
dp_out_of_memory = 14
disk_full = 15
dp_timeout = 16
OTHERS = 17.
path = file_name.
CALL FUNCTION 'PC_SPLIT_COMPLETE_FILENAME'
EXPORTING
complete_filename = path
CHECK_DOS_FORMAT =
IMPORTING
DRIVE =
EXTENSION = extension
NAME = name
NAME_WITH_EXT =
PATH =
EXCEPTIONS
INVALID_DRIVE = 1
INVALID_EXTENSION = 2
INVALID_NAME = 3
INVALID_PATH = 4
OTHERS = 5
ENDFORM.
Feel free to revert back.
--Ragu

We have three discussions forums with same subject. whenever a post gets new reply in one forum, it should automatically trigger workflow functionality to check conditions and send the same reply to other synchronized forums.

we have three discussions forums with same subject. whenever a post gets new reply in one forum, it should automatically trigger workflow functionality to check conditions and send the same reply to other synchronized forums.
Rajiv Kumar

Hi,
More details about your discussions forum will make others easier to find a corresponding solution on your requirement.
If you mean there are three Discussion Board list waiting for synchronizing, I would suggest you create an Event Receiver for the three Discussion Board list.
Here is a link with code demo about how to copy items from one Discussion Board to another including Replies:
http://spcodes.blogspot.com/2013/03/programmatically-copy-items-from-one.html
Here is a step by step sample on creating a simple Item added event receiver for Custom List in SharePoint 2010:
http://msdn.microsoft.com/en-us/library/ff398052.aspx
More information on Event Receiver for your reference:
http://msdn.microsoft.com/en-us/library/gg749858(v=office.14).aspx
http://msdn.microsoft.com/en-us/library/ff408183(v=office.14).aspx
Feel free to reply if there are still any questions.
Best regards
Patrick Liang
TechNet Community Support

Further changes to workflow to send mail while creating material.

Hi,
I have created a workflow which sends mail to users when a material is created.
Now, I want to send mails to specific users depending upon the Industry sector and Material type.
For eg:
1) user1 should receive mail if the new material belongs to 'Aerospace & Defense' Industry sector and 'Raw material' Material type.
2) user2 should receive mail if the new material belongs to 'Retail' Industry sector and 'Semifinished goods' Material type.
Is there a way where I can create a condition for a mail to be sent?
Thanks & Regards.

self answered

HT5225 unable to send receive mail using Mail 2.1.3

Ever since iCloud took over, I am no longer able to send/receive mail using Mail 2.1.3 on my 10.4.11 version. I didn't think it would affect it. Someone please help as to how I can rectify the issue!

Hi,
Please review the following note:
Note: 371830.1 - Notification Mailer Does Not Start, Remains In Status Starting
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=371830.1
If the above does not help, I suggest you run "Workflow Diagnostics" test and see if it returns any error/warning messages.
Note: 274764.1 - Oracle Workflow Cartridge Workflow Java Mailer Setup Test
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=274764.1
Note: 378281.1 - How Does One Verify The Notification Mailer Is Functioning Properly?
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=378281.1
Regards,
Hussein

General Workflow is receiving multiple workflow errors

Dear Team,
i have working in production system facing problem with workflow.
General Workflow is receiving multiple workflow errors
Resulting in confusion for business users to resolve.
Old Workflow errors that have been resolved appear to have been resent and sent to the wrong people. Claims Workflow messages are being sent to Customer Service, etc. only thing is we know the user who had changed.
please guide me how to achive this problem?

Hello,
How are emails being sent to users about errors in already processed workflows?
Not by the workflows, they've already been completed. Do you have a custom job running periodically that looks for errors?
Check SM37. Also make sure these mails aren't coming from a Test system.
Could you give an example of one of these mails.
When you find the solution to your problem, please post it here.
regards
Rick Bakker
hanabi technology

User can not receive mail, there are many mail notification pending (WF)

Hi All ,
In Production environment user can not receive mail, there are many mail notification pending (WF)..
can anybody help me on this?
Thanks.

Hi ,
This is my initial investigation...
SQL> SQL> select fsc.COMPONENT_NAME,fsc.STARTUP_MODE,fsc.COMPONENT_STATUS,fcq.last_update_date
2 from APPS.FND_CONCURRENT_QUEUES_VL fcq, fnd_svc_components fsc
3 where fsc.concurrent_queue_id = fcq.concurrent_queue_id(+)
4 order by COMPONENT_STATUS , STARTUP_MODE , COMPONENT_NAME;
COMPONENT_NAME STARTUP_MODE COMPONENT_STATU LAST_UPDATE_DAT
ECX Inbound Agent Listener AUTOMATIC RUNNING 12-DEC-10
ECX Transaction Agent Listener AUTOMATIC RUNNING 12-DEC-10
WF_JMS_IN Listener(M4U) AUTOMATIC RUNNING 12-DEC-10
Web Services IN Agent AUTOMATIC RUNNING 12-DEC-10
Web Services OUT Agent AUTOMATIC RUNNING 12-DEC-10
Workflow Deferred Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Deferred Notification Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Error Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Inbound JMS Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Inbound Notifications Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Java Deferred Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Java Error Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Notification Mailer AUTOMATIC RUNNING 12-DEC-10
13 rows selected.
SQL> SELECT message_type, COUNT(1)
FROM apps.wf_notifications
WHERE 1 = 1 AND mail_status = 'FAILED' AND status = 'OPEN'
GROUP BY message_type;
2 3 4
MESSAGE_ COUNT(1)
UMXUPWD 2
POERROR 4
POAPPRV 2
APEXP 8
IBEALERT 1
REQAPPRV 2
PORPOCHA 1
APPEWF 1
8 rows selected.
SQL> select mail_status, count(*) from apps.wf_notifications
where status = 'OPEN'
and mail_status in ('MAIL','ERROR')
group by mail_status;
2 3 4
MAIL_STA COUNT(*)
ERROR 798
MAIL 2578
SQL> select tab.msg_state, count(*) from applsys.aq$wf_notification_out tab group by tab.msg_state ;
MSG_STATE COUNT(*)
EXPIRED 207
READY 9063

How to check received mails in SAP system

Hi Experts,
I have a requirement where I need to send an email from Outlook to SAP system using SMTP.
All the SMTP configurations and settings have been done.
I had a query that how do I check that the mail is recieved in the SAP system.
Like we have Utilities - Overview of send orders to check the mails sent from the SAP system, do we have some place to check the receiving mails also?
I came to know about a SOOD table, but no entry is been made in it when I test sending mail.
Any help would be highly appreciated
Regards,
Saumya

Hi Saumya,
You can try this just to see if your CRM is receiving emails.
Go to t-code SCOT and then Utilities->Trace Settings. Activate the trace for inbox.
Then send an email to your CRM system.
Wait a few seconds and then go to SCOT again, and then Utilities->Trace Selection.
Check if an entry corresponding to your email was created.
If not, maybe some configuration is missing. I've always worked in a Interaction Center scenario, with ERMS integration. For that, the configurations steps need were:
- Activated the workflow
- Configurate t-code SO28 to generate the ERMS object
- Used ERMS rule modeler to route my emails to an organization ID
- Activated service SAPCONNECT (with an user associated for authorization)
Hope that this may help you to go a little trough.
Kind regards.

I cannot send out emails from my iPad,says my email address was rejectected by server. I am receiving mail, but can't send?

When sending emails from iPad,I get message: email was rejected by server. I am receiving mail to rejected email address

Try going into Settings > Mail, Contacts, Calendars > select the account > account name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and try entering your email account and password and see if it then works

Cannot receive mail from .Mac account on port 143

I use my laptop at work. I used to have a 12" Powerbook G4 running OS X 10.4.3. I had no problem receiving mail from my .Mac account. Now, and all of a sudden, I can no longer receive my .Mac mail using the Mail app. The error I get is:
The server "mail.mac.com" refused to allow a connection on port 143.
I called AppleCare about this issue last night and they told me to perform the following steps:
1. Choose .Mac in System Preferences and delete my username and password from the Account tab.
2. Move com.apple.mail.plist and the Mail folder from my ~/Library folder to the desktop.
3. Restart the Mail app and re-import the Mail folder from the desktop. I was told not to directly copy the Mail folder from the desktop into the ~/Library folder.
4. Go back into .Mac in System Preferences and re-enter my account information.
According to AppleCare, things should now work. But there's a little problem with this "solution." I spoke with my network admin and he told me that incoming traffic on port 143 is blocked. That being the case, I fail to see how any of the above steps will solve my problem. It seems nothing more than an issue of trying to get my network admin to open port 143 and he seems reluctant to do that.
Any feedback would be appreciated.
Thanks,
Richard

I've solved this problem. Well, actually, I didn't do anything other than:
1) Rebooting my computer, then...
2) Following the instructions at the top of the following thread to re-create my email accounts (I had two):
http://discussions.apple.com/message.jspa?messageID=1598309#1598309
Not sure what this fixed, and how I got into this issue in the first place.
I had four or five days worth of email to come in... it took...
...a...
...long...
...time...
But its looking like its working.
A few things I tried, and although they didn't have an immediate effect to fix the connection refused problem, they might have kicked something to start something working again:
1) Created a new 'test' user on the system, restarted, logged in as that user, and started Mail.app setting it up with .Mac settings (it was after this everything worked)
2) Changed SSL ports in the accounts settings (no difference)
3) Turned firewall on and off (no difference)
4) Attempted to use Thunderbird to read .Mac email as IMAP mailbox (didn't work)
Hope this rather obvious help helps anyone else

Trigger Workflow on receiveing mail

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