Trouble exporting comments to Word 2010

I am trying to export comments that I've put in an Acrobat document [using Acrobat 9.4.2] to a Microsoft Word document.  I follow the procedure described in the help documentation to do this, but I keep getting an error message that says I need to have at least Word 2002 in order for the feature to work.  I have Word 2010, so I don't understand why the message keeps popping up.  Any thoughts?

This happens if PDFMaker is not loaded in MS Word. Try one thing - Launch MS Word 2010 and make sure that Acrobat Ribbon is getting loaded in it. There might be few reasons like Word Crashed while PDF conversion and all which disablse PDFMaker Addin in Word.
If you find that Addin is infact disabled, enable it in Word from "File->Options->Addins->Manage->Disabled Items". Enable PDFMaker addin, relaunch Word and see it Addin loads now and try export comments again.
I hope this will work.

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