Trouble updating software for Iphone 4. It is frozen in mid-stride asking for itunes password to continue. I can't access the phone to put in password during update though. What to do?
Can't update my Iphone 4 software. It is asking for Itunes password but the phone is updating. Can't type in password. What to do?
Hello there, jibblywig.
When unsuccessful with updating an iOS device, the following Knowledge Base article provides some great initial steps for troubleshooting:
Resolve iOS update and restore errors in iTunes - Apple Support
If the issue persists, this article offers some additional steps to try:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
-
Like a fool I tried to download the new software for my 3GS. Now oI can't get the dam thing activated. I'm in Portugal but my phone originates from the UK. Help.
I actually interpreted this as a carrier lock issue. If that is the case the OP needs to contact the UK carrier who owns the rights to lock the iPhone. Only that carrier can unlock it.
Was the iPhone unlocked by means of jailbreak software? If that is the case, then the reply from Phil McCafrey would apply to this as well. -
My cousin's iphone gave it to me but the bad thing is, it has a icloud and i can't access the phone. my cousin is involved to a motorcycle accident and he got a amnesia so he didn't remember anything to this phone. I entered the password so many times so that i can't activate the icloud account. Please, I need to access this phone immediately for emergency purposes. You are my only hope. The phone model is a1429 Verizon (Factory Unlocked). P.S apology for my bad English.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
jennfromla wrote:
... I have never plugged it into a computer...
Note:
All Data will be lost -
I also don't know the answers to my security questions. I spoke with iCloud support on the phone for about an hour, but we got locked out of my account and they eventually encouraged me to check if I could log into old devices (I now know I can't-they've either been sold or are not using iCloud keychain).
Anybody think they can help? I don't want to have to set up a new iCloud account.Welcome to the Apple community Yao.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
LOST MY SOFTWARE FOR INSTALLATION HP PHOTOSMART PLUS, HOW CAN I INSTALL THE PRINTER IN ANOTHER MAC?
HELLO
I ALLREADY HAVE A HP PHOTOSMART PLUS PRINTER, BUT I LOST MY SOFTWARE INSTALLATION CD. I JUST ACCUIRED ANOTHER MAC, AND WOULD LIKE TO INSTALL THE PRINTER IN THIS COMPUTER.
WHAT CAN I DO TO INSTALL IT?
KIND REGARDS,
JAIME
This question was solved.
View Solution.Hi Jaime,
What you can do is go to the Support and Drivers Area of the Hp website by following the link http://www8.hp.com/us/en/support-drivers.html
- just type in the Version of of the Photosmart you have, and then follow that by the Version of the MAC OS that you are running
- you will want to do this from the computer you are wanting to install the printer on.
simply download the Driver and Install and that Should Assist you in getting that printer set up on that computer as if it was coming from the Disk itself
I am an HP employee.
__ if this Solution has helped Please Mark as Resolved and feel free to Provide a Kudos__ -
I really need help please!
I need to restore to iOS6 from 7.
Please don't post here about beta software. There are confidential forums set aside for developers to use. Developer Forums. If you are a paid developer or seed tester then it's a violation of your NDA to post in these forums. If you aren't a developer or seed tester then you have an illegal copy. -
I was gifted an I phone 5s in Saudi Arabia. Took it to the Verizon store. The sales rep told me I could not use it. Any suggestions?
If it's a legitimately unlocked iPhone, you can use it on AT&T or T-Mobile if you like. You can not bring your own iPhone to any CDMA carrier (Verizon, Sprint, etc).
If it was originally sold in the Middle East, Facetime is permanently disabled. -
does anyone know what is going on with my phone? I don't think I'm causing this, but you never know. my home page where the phone, camera, messages, etc...all the icons will get giant....maybe 3 will be on the screen instead of the normal 20.....I have to move the screen around to find what I need to open and then I cannot...so I turn off the phone, when the red arrow appears, and have to hold down one side of the screen to make the arrow move, If I try to slide it over with my finger..........I can't get it to the end.....eventually the phone will shut off and then I turn it on again and the icons are normal....but this happens several times a week and I would like it not to happen , what can I do?
Thank You, thank You ...so much......that feature made me crazy!
Ocean20 wrote:
This can be turned off in settings/accessibility/zoom. Then on the next screen turn off -
I have a 3g micro sim for my ipad but i still can't access the internet?
Hi there,
I have an ipad 2 and my micro sim just arrived to use 3G internet, however when I put the sim into the ipad I still have NO ACCESS to the internet. Please help!Is it a different network? Settings: Cellular Data : APN Settings If you have changed networks then it will need the new network's settings which can be manually entered or by hooking up to iTunes.
-
Deleting "Installer Cache" Software for iTunes, Quicktime & Safari
Can Old "Installer Cache" Software for iTunes, Quicktime & Safari be deleted?
I know the university has updated its DNS server addresses this month, but since I am using DHCP nothing is supposed to change and a test indicated that I am connected to the new servers.
It sounds like a DNS problem, all right. It can't hurt to put these servers at the top of your list:
208.67.222.222
208.67.220.220
See it that makes a difference, it'll only take a minute. -
I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!
Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.
-
I've updated my Iphone but cannot activate it? When I try through wifi it says the activation server is unavailable try later and I've been doing this for 5 hrs now. When I try to activate it through Itunes it says there's no SIM in the phone when there is. The phone worked perfectly before the updating of the software? Can anyone help?
Hi johnquinn1950,
If you are having activation issues with your iPhone after an update, you may find the following article helpful:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Regards,
- Brenden -
While downloading the latest IOS update to my iPhone 4S, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?
If the place of purchase does not have a 'Lemon' policy (three replacements = refund or complete exchange), sadly you are out of luck.
And Apple themselves do not have any power over what policy a reseller uses. You can call Apple Care and have them replace it, but the odds are you would probably get a standard replacement again like has previously happened. I'm pretty sure Apple holds their own sort of 'Lemon' polocy where if it's been replaced three times through them they'll swap it out for a brand new phone. Not 100% sure though, best bet is too call them again.
And it ***** getting a response like that from their support personel, but hey, they can't all be that bad can they? I'm sure if you plead your case they'll try and help out. I've dealt with them in the past and had one or two people that rubbed me the wrong way, but most of them have been a great help and kept me a happy customer, haha.
Regards,
ThatGuy -
I rented a few movies and downloaded them to my computer. Before they had been viewed, I updated my iTunes software and the movies were no longer in my library. How can I access the movies as I have already paid for them?
Try here > iTunes Store: Transferring purchases from your iOS device or iPod to a computer
iCloud doesn't support movies...
iCloud backs up your:
Purchased music, TV shows, apps, and books
Photos and video in the Camera Roll
Device settings
App data
Home screen and app organization
Messages (iMessage, SMS, and MMS)
Ringtones
From here > Apple - iCloud - Store and back up your content in iCloud. -
While using my iPhone the system behavior changed where I now have to click on the app to select it, then double click to launch it. Same goes for entering in my password to access the phone and entering digits to make a phone. I am also having trouble swiping the screen to move to the next page. This is no longer working. I did not change any settings, the phone just started behaving this way. Any ideas on how to revert back to the single click selection/launch? Any assistant is greatly appreciated. Thank you!
Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.
Maybe you are looking for
-
Hello gurus. I am facing the problem during the posting of excise invoice ( EWPO) I get following error Error while generating Internal Exc. Inv No. for 9000009507 2009 and Excise year 2009. Message no. 8I504 Number range is maintaining is correct, s
-
I ask because every time I did call they could not fix the problem, as in I could not send mail, I was told it was my Internet, then they tell me it is my computer. After spending many many hours on the phone with Apple, I was told I had to reload my
-
Unable to create standalone proxy(webservice) in SAP NWDS 7.3
I have to consume webservice from third party system. 1. I have imported the WSDL. 2. I selected the Java DC and trying to generate client , but getting message like "Specified project is a java project" From Hook DC i have to call webservice that's
-
Connection Timeout error using Stubs
Hi We are trying to connect to the CRM On Demand through one of our applications using the client Stub mechanism. But everytime we get the below error. faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException faultString: WSWS371
-
Scroll Wheel not responding....
I am having a problem with the scroll, it's not working at all or it is but I have to press hard rather than a light touch and it still scrolls very randomly...any help would be GREATLY appreciated...