Trouble with B&W printer cartridge on Officejet 6210

I am getting no image from the B&W cartridge. The color cartridge seems fine. The Ink level of both cartiridges shows about 75% full. This is my 2nd or 3rd B&W cartridge, all HP. The print test page has no black showing, and so does the diagnostic page. There is a small pyramid of black ink, I believe, in the space below the B&W cartridge. Under the color cartridge there are spattered colors. Is this a case of dried up ink, or something else? If it is dried up ink ( I use the scanner and fax more than the printer), is there anything I can do about such a problem? Thanks!

Hi vayankee1
Glad to hear the new cartridge is working ok for you
If the original cartridge you were having problems with still has ink and is within warranty (you can check the warranty ends date location here ) I would suggest contacting Phone Support for a replacement.
Kind Regards
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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