Troubleshooting tips for installing Telstra Online Security

Following are some common scenarios you may encounter while installing Telstra Online Security.
Possible active x issues
When Clicking on the ActiveX download bar, I see the option "Run add-on" instead of "Install ActiveX"? This occurs if you have previously installed or attempted to install BigPond Security on this computer. Because the Active X component is already installed you can choose the option "Run Add-on" to progress with the installation.
When I click to download the ActiveX component, I am taken back to the beginning of the installation Wizard.
This occurs when your browser has installed the ActiveX component, but cannot run the newly installed Active X component and needs to refresh itself. Continue with the Installation Web Wizard if you have been directed back to the first page.
Other known issues
Whilst installing Telstra Online Security you may experience issues which can cause the Windows Based Installation Wizard (WBIW) to fail.
Fail to load ActiveX download bar
WBIW freezes during System Check Stage
Fails to download Telstra Online Security components
General Internet Explorer error messages during WBIW
Perform Windows Update and remove conflicting software
Prior to trying any of the solutions please ensure you have:
Completed the Windows Update process, and
Removed any conflicting 3rd Party applications.
Resolving Issues
You should only perform the following for issues which cannot be resolved by updating Windows and removing conflicting software:
Step 1
Please download the file FixIE.bat file (Registers Internet Explorer and MSXML files needed by the Web Installer)
Step 2
Close all opened Internet Explorer windows
Step 3
Double click the FixIE.bat file
Step 4
Re-launch Internet Explorer application, and follow previously used link to launch the Telstra Online Security WBIW and follow required steps.

It doesn't address what I needed help with
When accessing Big Pond Security through Telstra My Account, the computers I had downloaded Big Pond Security to used to be identified by name. Now only told I have downloaded to 4 computers, with 4 icons, but nothing to identify which icon belongs to which computer.Decided to rename the computer I am currently logged into, and reinstall. Do that but then do not have product key.

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Install and activate Telstra Online Security

We recommend you keep Windows up-to-date at all times so your computer stays fully protected. It's best to check if: Windows needs to be updated before you start your Telstra Online Security installation as you may need to restart your computer if Windows requires updates.
Installation
The Telstra Online Security Installer now supports installation from any browser. You'll then be prompted to 'Save' and then 'Run' a small file which will launch the installation wizard.
Step 1
Once the installer opens Click 'Next' and the Installation Wizard will check your computer to ensure its compatibility with Telstra Online Security. Your computer must meet the Minimum System Requirement in order to proceed with the installation.
Step 2
If you have other commercial security software solutions installed, these may potentially conflict with Telstra Online Security and you may be prompted to remove it, or the installer may offer to remove it for you:
Step 3
If Telstra Online Security is already installed on your system, you may be prompted to remove it if it can't be updated by the installer.
Step 4
Press 'Next' and the installer will automatically begin downloading the necessary components for the installation of Telstra Online Security. Once the components are all successfully downloaded the installation will automatically begin.
Step 5
After the Installation is complete, you'll be asked to restart your computer
Activation
After restarting, you'll be presented with a dialog box asking you to enter your Telstra email address and password, in order to confirm your identity and validate the installation
Please Note: Your Telstra email address and password are used to lock and unlock your Telstra Online Security settings. Once you've entered this information, select 'Next'. Telstra Online Security will launch and begin protecting your computer. It will automatically run an update check to ensure your computer is updated with the latest protection.

Re: Install and activate Telstra Online Security
Trying to follow the emailed instructions to load Online Security onto a new HP Pavilion with Windows 8.1 .
When I load Online Security and re-start, it returns to the download routine and tells me there is an old version that needs to be removed. It goes into an endless loop of removing/re-installing/re-starting.
When I try to load Safe Browser it locks the computer after indicating approximately 75% complete. I tried several times. On one occasion I had to "REFRESH" the laptop and this re-initialised the computer, taking me back to the initial set-up of the device.
The instructions appear to be out of date.

Manage Telstra Online Security Parental Controls

If you find the BigPond Parental Controls profile you are using is no longer working well for your family, you can change your protection quite easily either from within the BigPond Security console on your computer, or from My Telstra Security.
Logging into Parental Controls from My BigPond Security
Step 1
From a computer which has Telstra Online Security installed Log into My Telstra Online Security. You'll need your Telstra Username and Password. Click on the Parental Controls module to open the options and click "Launch".
Step 2
Click on the Parental Controls tab at the top of the screen then Manage Your Policies and then Click "Edit":
Step 3
Enter your Telstra Online Security username and password.
Step 4
Choose the profile you would like to your protection to be.
Step 5:
Click Continue. Now all your computers which use Telstra Online Security Parental Controls default protection are now protected by that Profile.

The information is wrong
there is no telstra security link, its garbage. you click the highlighted links and it just takes you to the telstra home page, no security link or tab in sight. been on the phone for 15 mins now and being redirected again to someone who can help. this is pathetic, its to difficult and convoluted to set this up. I bet thats why so few parents do it, you the service provider this is a big issue

Manage Telstra Online Security account

Log into MyBigPond, using your BigPond email address and password if you want to do the following:
If you want Telstra Online Security to protect more than one computer click on an Orange Install button.
If all your licenses are in use, you can hover over the green button to get more information about the install.
If you wish to protect another different computer but all the licences are green, press a green button to reset and install on this computer
If you need to change your payment details, change from paying monthly to paying one year in advance, change how you pay your subscription fee, switch from Credit Card to Telstra Bill or correct your Credit Cards details if they have changed
If you want to upgrade from BigPond SafeCentral to BigPond Security.
If you want to cancel your service, use the unsubscribe button to unsubscribe from BigPond Security.

Re: Manage Telstra Online Security account
I want to know if Telstra online security is active on my account or any other active antivirus software. It tells me it DOES but I often receive pop-ups that tell me it's expired or inactive. I never click on the pop-ups for fear they are actually malware.
I want to know if my computer has any malware that may effect it.
I tried to access your free malware scan but couldn't find anywhere to activate it - just information about it.
0423764776
[email protected]

Turn Telstra Online Security features on or off

Step 1
On the Telstra Online Security dashboard select the Computer Protection icon
Step 2
Click on the Computer Protection icon. This will expand the product dashboard to offer more options.
Step 3
Next to the computer protection heading will be the Settings button. Click on this to open the Settings dialog box. By default, the Antimalware Settings page will pop up. Here you can select your profile for antimalware protection. Setting this to Off will disable Telstra Online Security's antimalware protection. Likewise, setting it to Always on or Prompt will enable it:
Step 4
To change settings related to Telstra Online Security's firewall, select the Firewall Settings page from the left-hand menu. Here you can choose to either disable or enable Telstra Online Security's firewall features.
Step 5
Once you are finished adjusting your settings, select OK to close the settings screen.
If you want to shut down the Telstra Online Security on your computer:
Step 1
Right click on the Telstra Online Security icon in the windows taskbar.
Step 2
Click Exit and you will be presented with a prompt asking if you are sure you want to exit. Click on yes. You will then be prompted to enter your Telstra email and password to confirm your request. After these have been entered Telstra Online Security will close.
Please Note: Your computer will now be unprotected from any threats which you may encounter on the internet or on your computer. It is recommended you enable Telstra Online Security to help protect your computer and your Internet experience.

Re: Turn Telstra Online Security features on or off
I am connected to the Internet via cable and the modem provides Wi-Fi connection. I have given access to the Wi-F to my grandkids lap top & smart phone. They are using all my data. How do I block them? I don't wish to take them off just block them when the usage is high i.e can I turn the Wi-Fi on and off as and when I want to.

Troubleshooting Tips for Email Marketing On Demand 1.4

Email Marketing On Demand Release 1.4 includes some changes to security and the email editor that have caused some issues for some customers. This document offers some troubleshooting tips and fixes for several common issues. This document is now live; hopefully it will help knock down the # of SRs.
On MOS: Doc ID 1214487.1
On the Training and Support Center:
Search for "EMOD" or "email marketing"
OR
Click Browse Knowledge in the blue bar > Email Marketing On Demand > Administration or Campaigns. There is also a link to this on the Release Info tab > What's New section.

It doesn't address what I needed help with
When accessing Big Pond Security through Telstra My Account, the computers I had downloaded Big Pond Security to used to be identified by name. Now only told I have downloaded to 4 computers, with 4 icons, but nothing to identify which icon belongs to which computer.Decided to rename the computer I am currently logged into, and reinstall. Do that but then do not have product key.

Tip for installing App Dev CD into WLS on 64-bit windows

Hi All,
After pulling out some hair, I thought I'd share this tip.
Scenario:
You are installing WebLogic 10.3.x on a 64-bit Windows platform, but are using a 32-bit JDK. You want to install the Application Development CD so that you can extend your WLS domains with the JRF, EM, etc.
Symptoms:
You run setup.exe, the installer prompts you for a location of a JRE/JDK and you give it the 32-bit JDK location. The installer then quits without so much as a peep.
Solution:
Instead of running setup.exe, navigate to install\win32 and run that setup.exe instead. The same thing works for installing the SOA suite.
Hope this saves someone else some time too.
John

Thanks for the help - I edited the C:\Oracle\Middleware\user_projects\domains\test_domain2\bin\setDomainEnv.cmd file as follows:
@REM set BEA_JAVA_HOME=C:\Oracle\Middleware\jrockit_160_24_D1.1.2-4 (I commented out this line)
set BEA_JAVA_HOME=C:\Oracle\Middleware\jdk160_24 (I added this line)
set SUN_JAVA_HOME=C:\Oracle\Middleware\jdk160_24 (this line was already here)
After confirming ENV's:
Path=C:\Java\jdk1.6.0_24\bin;C:\app\bschamac\product\11.2.0\dbhome_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
JAVA_HOME=C:\Java\jdk1.6.0_24
I then restarted WLS, but the C:\Oracle\Middleware\wlserver_10.3\common\bin\commEnv.sh still says:
JAVA_HOME="C:/Oracle/Middleware/jrockit_160_24_D1.1.2-4"
SO I think I am still hosed.

Upgrade Telstra Online Security for additional protection

If you need to protect more than one computer, you might need to upgrade your account. You can choose to pay to protect yourself for another 12 months if you like, however it isn't required as long as your account is currently active.
Visit My BigPond
If you are protecting a new computer Press Upgrade on one of the available licences
Click Accept to take a 12 month subscription or Ask me again later to proceed straight to the installer
If you wish to protect your family with Parental Controls or Safe Social:
Visit My BigPond
Click Safe Social or Parental Controls
Click Accept to take a 12 month subscription or Not Now to proceed straight to the other service
If you are currently in a Minimum Term
The minimum term of your existing subscription will end on the date you accept the paid upgrade,
A new minimum term will start from the date that you complete your upgrade,
Your new upfront payment will be the standard charge less the following amount: Your original payment X number of months remaining in your minimum term /Total number of months in your minimum term.

It doesn't address what I needed help with
I am waiting on prepaid broadband to be activated, order number 1-363897313044 and it has been nearly 24 hours. It is a new service so why the delay, which will probably impinge on the data usage at the backend?

Tips for Installing Tiger over OSX 10.3.9

I've been using OSX 10.3 since I bought my G4 a couple of years back. I recently purchased the Tiger upgrade CD and I'm ready to update my OS except this is the first time I've done a full upgrade since switching to OSX. Does anyone have any good tips or suggestions before I make the upgrade?
1) Will upgrading to Tiger cause any problems with my existing iLife applications (iPhoto, etc) that came with my computer? Will they still run in Tiger of will I need to repurchase them?
2) What is the recommended install? Is doing an archive and install safe?
3) Any other potential pitfalls I should look out for?
Thanks.
Mac G4 Mac OS X (10.3.9)

Hi Todd,
in addition to Kappy's link to 10.4 Tiger Upgrade: Decision tree+Checklist, make sure you buy the retail full install DVD. In order to upgrade from 10.2.x to 10.4.x I suggest you use the Archive&Install option.
Once you sucessfully upgraded, Repair permissions and then download and apply the Mac OS X Update 10.4.7 Combo PPC.
Good luck!

Any warnings or tips for installing the FSCM 9.2.001 Upgrade Image on VMware rather than on Oracle VirtualBox?

Our Network services group is pushing back the use Oracle VirtualBox since we have VMware as our standard. We have decided to not fight it, and install our upgrade and Update images on VMware. Did anyone experience any issues on VMware? And, if so, was there an easy enough workaround? Or, was it seemless? Thank you!!

I don't understand which instructions I have to make for oracle upgrade?
-- You have to follow all the instructions mentioned
(Just check for few if's for Cluster enabled, OID and OLAP databases. Perform these steps only if they apply)
Must I also make the 3. instruction? Connect to databse prior and drop?
-- Yes you should do
Must I also make the post install action for my database?
(startup migrate ...)
-- Yes. Do run catpatch.sql .
what means at post install actions the following:
'execute these post install actions only if you have one or more databases associated to the upgraded $oracle_homee.
-- In this step make sure you do step 1
1: Java VM and XML DB Requirements
Otherwise catpatch.sql will fail.
Do 2 and 3 only if applicable
Chandar
My database path is e:\oracle\oradata\database my oracle path is e:\oracle\ora92 have I in my case make the post install actions?

Tips for installing DW CS4

I own Creative Suite Design Premium CS3 (and all the earlier versions).
I downloaded DW CS4 Beta back during the Beta cycle, took it for a whirl and decided against upgrading.
I've now received the Design Premium CS3 to CS4 Upgrade as a gift (lucky me).
Before doing anything else I ran the CS4 Cleanup script which went OK.
I then installed the CS4 upgrade which seemed to go for hours but went smoothly.
However every time I launch DW CS4, the splash screen tells me that CS4 Beta is running (!) and prompts me for a (presumably standalone) Serial No (the Suite serial no is not accepted).
All other apps run fine.
I've uninstalled CS4 twice, run the CS4 cleanup script twice and reinstalled CS4 but DW CS4 Beta will not go away.
I'm aware that this issue needs to be directed to Customer Service but I thought I'd first see if anyone's conquered this issue by their own means.

Thanks Nadia.
I'm going to try one final approach by uninstalling all software detected by the CS4 Cleanup script plus I think I'll uninstall DW CS3 too. Then reinstall CS4.
As a last resort, I'll uninstall and reinstall all Adobe software.
I'm really disappointed that the CS4 Cleanup script has not properly cleaned up all the detritus left behind by the CS4 Beta.
I really don't fancy the prospect of sitting on the phone with Tech Support for an hour or two (with them flying blind and guessing the next step) given that they'll follow the same steps I've already tried.

2 Troubleshooting tips for activation

I had these 2 problems:
1. Make sure your old phone is OFF
2. I had certain blocks on my account (premium messaging and downloading, etc). which prevented my iphone from downloading some needed stuff and registering. Make sure you don't.

It doesn't address what I needed help with
When accessing Big Pond Security through Telstra My Account, the computers I had downloaded Big Pond Security to used to be identified by name. Now only told I have downloaded to 4 computers, with 4 icons, but nothing to identify which icon belongs to which computer.Decided to rename the computer I am currently logged into, and reinstall. Do that but then do not have product key.

Any troubleshooting tips for sync issues?

Hi,
Very new to Mobile Server. Started work on a new project that uses mobile server and we are running into a sync issue. The sync was working but we have hit an issue now.
Not sure of the cause and looking for pointers on where to look, what are some common problems, etc.
Thanks!
Bill

which version are you using.
your question is very general, perhaps some specific details would help, e.g. olite version, client type, error message etc
generally we had many issues with
connectivity especially through gprs (3g) , we used specific sim cards in handhelds that created a vpn style secure connection to the server and although the connection was established some times the packages size was greater so we had to adjust the connection settings on the device so that olite works during sync.
we had a lot of cases where olite was getting out of sync and was forcing a full refresh, thus losing the client's data. some times the data was entered in the error queue , an email was send to the admin but noone was watching anyway.
and many others.
check connection, check integrity (make sure that not 2 clients change the same table rows) make sure the server doesnt change parts of the database that the clients will change too (thus youll get conflicts).
make sure the sync remains stable, sometimes if you lose connection during a sync a full refresh might be needed (actually a patch was supposed to fix this)
we had issues with the sequences also but mainly because of bad design from our part, which we fixed later on.
etc...please provide some info on what error you are getting.
in general if you are getting an error code then you are probably going to find the solution. check the message reference in help to see what the error means, then try to see on the client what changes were made. check error queue/perhaps a log? server traces might help(might). also it depends what kind of sync are you making, your own or using the olite sync
Edited by: vasileios on May 22, 2013 10:47 PM

Troubleshooting RoboHelp for Word

This post will contain troubleshooting tips for RoboHelp for Word.
Each category in the forum will have its own troubleshooting tips.
Bear with us while we add to this starter list. Items will be added as we think of them and not necessarily in order of importance.
mk:@MSITStore cannot open file from RoboHelp for Word
Please view the thread linked below, it contains a number of links.
Click here to view
If you resolve the issue, please add what worked for you to that thread as that helps others.
Please feel free to email RoboWizard or Peter Grainge via their web sites with suggestions.
The Troubleshooting Guide has links to the troubleshooting tips for the other RoboHelp forum categories.

I've just tried this in RH8 and have discovered that the EF macro only seems to work with certain file types. For example, .TXT and .LOG files do work whilst .PDF and .DOC don't. I'm beginning to wonder if there has been something that has changed between RH7 and RH8 along security lines? Just added my 2p as I haven't used WinHelp for over 10 years!
The RoboColum(n)
@robocolumn
Colum McAndrew

Tips to install 8.20 version

Are there any tips for installing 8.20? I need to update to check out the script updater. Do I need to uninstall the old version or reinstall?
Are there any issues I should be aware of?
Is there a release document that shows the fixes or enhancements this version contains?
Thank you

tlandis,
I guess you have allready upgraded, but here are some additional info regarding your post... :-D
When you de-install your current version, it will just unregister the dlls and stuff that the installer have registered on your PC. all files will remain on your system...and as mentioned in the first reply to your question, you can simply re-install on top of your old installation. I do however recommend that you backup your scripts/workspaces just to be on the safe side. ;-)
Here is a overview of some of the enhancements:
eTester
Script Updater ? e-Tester now includes a batch Script Updater utility that enables users to update multiple scripts at once. Common updates such as base url, script settings, test settings, object paths and more can be specified and applied to any number of scripts at once through this new utility which is accessible from the main e-TEST suite folder.
Results Report Enhancements ? The e-Tester Results Report has been enhanced to include more detailed content and an improved layout. This HTML report is also now generated from a customizable XSL file which can be modified by users if needed.
Web Services Enhancements ? e-Tester 8.20 includes multiple enhancements to the Web Services testing module such as:
Ability to define which WSDL parser to use for WSDL-based script generation or to specify the location of a custom parser.
Ability to generate Web Services requests with attachments that utilize DIME, MTOM and SwA standards
Ability to generate secure Web Services requests based on username token security
General bug fixes, program improvements and maintenance updates.
eLoad
Reporting Enhancements ? e-Load 8.2 includes multiple enhancements for both real-time and post-run reports including:
Default Graphs definitions are now available for post-run reporting against stored e-Load Sessions. This enables users to select from a pre-defined set of default graphs rather than having to select individual data series to create a graph. New default graph options are also now available in both real-time and post-run reporting interfaces.
Users can now enable a secondary y-axis for viewing multiple data series that are of varying scales. Users can specify whether to plot each data series against the primary or secondary y-axis.
A threshold line can now be added to an e-Load graph to allow users to graph their data series relative to a predefined threshold value
The Saved Queries feature has been enhanced to allow users to map counters from a saved graph query against differently named counters from the e-Load Session the query is being applied against.
Graph legends can now be edited through the e-Load graph options
e-Load 8.20 includes a new report generator for creating load test reports from pre-defined templates. Templates can be created in RTF format and include both user defined content as well as tags that extract graphs or test data from e-Load Session results. These templates can then be uploaded to e-Load and used for generating reports against any Session file from the Create Reports?Reports tab.
ServerStats System Editor ? e-Load 8.20 includes a new system editor function for more granularly defining monitored systems. Users can now automatically discover or manually define the specific components of a monitored system (including CPUs, disks, databases, etc.) so that ServerStats Profiles and Metrics can be applied against these specific components rather than just to the system as a whole.
Unix Agent Support ? e-Load 8.20 now supports Virtual User Agent Systems running on Unix/Linux operating systems through the e-Load Java Agent.
General bug fixes, program improvements and maintenance updates.
eME
New Web Reporting Interface ? e-Manager Enterprise 8.20 includes a new Web Reports interface that provides new and improved capability for viewing, editing and creating e-ME Reports via e-ME?s Web UI. This major enhancement allows users to:
Access all of e-ME?s default reports from e-ME?s new Reports tab in the Web user interface.
Clone and edit e-ME?s default reports, including editing report content and filters
Create new custom reports, including both text and graphical reports, from within e-ME Web UI
Filter reports using saved filter definitions
Export reports and data tables in multiple standard formats and email reports to other users from e-ME
Save new reports as "Public" and viewable by all users or in a personal "My Reports" folder
Create and view multi-report dashboards from e-ME's new Dashboard tab in the Web UI
Specify permissions for report viewing and editing
Enhanced Search Capability ? An enhanced search interface in e-ME?s Web UI enables users to:
Perform multi-field conditional searches (using AND, OR and nested AND/OR queries)
Save search query filters by name and recall them for future searches
Reuse saved search filters for reports filtering or for filtering the e-ME tree view
Display and edit search results in the e-ME tree view even if they are filtered out of the user?s current view
Improved Usability ? e-ME 8.20 also includes multiple usability enhancements such as:
Ability to save multiple tree view display groupings for Requirements, Tests and Issues and access saved groups from a dropdown in the main Web UI
Ability to save multiple tree view or grid view filters for Requirements, Tests and Issues and access saved filters from a dropdown in the main Web UI.
"Goto" feature for quick access to any Requirement, Test or Issue by number from the Web UI toolbar
General bug fixes, program improvements and maintenance updates.

Troubleshooting tips for installing Telstra Online Security

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