Troubleshooting Workflow.

Hi,
Can any one please point me the steps for trouble shooting the application using Interconnect and Workflow.
How can I find out where in my application things are getting stuck.
thanks
Rahul

Do you have a specific scenario that needs to be troubleshot? I am not sure if there are any specific guide with respect to your request.
For Oracle Workflow typical troubleshooting techniques are...
1. Use $ORACLE_HOME/wf/admin/sql/wfstat.sql to get the status of a given workflow instance providing the itemtype and itemkey.
2. Use the workflow status monitor diagram from workflow home page. This gives the complete list of activities executed and their statuses/results.
3. There are other bunch of scripts such as wfdirchk.sql to verify the Workflow Directory Services.
Hope this helps.

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A12E1 error code for Mac - troubleshooting workflow?

Hey, getting the A12E1 error code when trying to update creative cloud. I am on a macbook pro OSX 10.7.5
There is only a workflow for troubleshooting this problem in windows at the Adobe FAQ. Does anyone know what the workflow is for Mac?
http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
Have tried repairing permissions and downloading from another user, as this was an issue before. Any clues or help would be most apprecaited!

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Troubleshooting Workflows ISSUE(endhost)

                   Hi All,
                           When I using end host center there is a problem.
                         I'm sure the ip is true and the last connected switch is managed.
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Hi,
there might be different reasons why the workflows are not loading from SPD.
You need to check ULS logs for more details or use Fiddler to trace if there is any issue.
http://blogs.technet.com/b/rajbugga/archive/2013/04/12/unable-to-load-workflow-actions-from-the-server-please-contact-your-server-administrator.aspx
My Blog- http://www.sharepoint-journey.com|
If a post answers your question, please click Mark As Answer on that post and Vote as Helpful

Desinger Workflow 2010: Unable to load workflow actions from the server. Please contact your server administrator?

Hello,
I am facing a problem from last some days..
When I am trying to open/create/update workflows from Designer 2010, then designer giving me an error "Unable to load workflow actions from the server. Please contact your server administrator".
I researched on internet for this error and found some possible reason like
Login user Permission issue
Error in custom actions
So that I checked for permission for login user, but it has administrator rights. and I tried to open workflow by removing custom activity code, but still exist.
also if I tried to create/update workflow for another site on same server then it works without any problem.
Can anybody please help me?
Many thanks,
Nitin
N i T i N

Hi NiTiN4u,
Thanks for your post.
First, here are some troubleshoot workflow error form Microsoft site:
http://office.microsoft.com/en-gb/sharepoint-designer-help/troubleshoot-workflow-errors-HA010237912.aspx#BM20
Second, have you tried to close the site and open it again in SharePoint Designer 2010?
Third, try to restart your IIS and share the results.
SharePoint 2010

Getting error while publishing workflow using SP designer for SharePoint 2013

Hi,
I am try to setup Workflow manager for our sharepoint applications.
WF manager set ran without any issue.
I registered the SPWorkflow service which succeeded as well. The Workflow service application shows "Workflow is connected"
I am creating a workflow using sharepoint designer using my credential (not Service account). I am able to save it but while publishing, its prompting with an error.
The error says "Errors were found while compiling the workflow.The workflow files were saved but cannot run." Clicking advanced button show
"Microsoft.SharePoint.SPException: We're sorry, we weren't able to complete the operation, please try again in a few minutes. If you see this message repeatedly, contact your administrator.
at Microsoft.SharePoint.SPScaleOutDatabaseMap.CreateSqlSession(ISPScaleOutDatabaseMapProvider mapProvider, Byte[] compositeKey, Guid forceRefreshVersion, Guid& version)
at Microsoft.SharePoint.SPScaleOutDatabaseCommandExecutor.Execute(ExecuteDelegate operation, ISPScaleOutDatabaseMapProvider mapProvide"
Any help would be highly appreciated
Thanks,

Hi,
According to your post, my understanding is that you got error while publishing workflow using SharePoint designer for SharePoint 2013.
Please check whether the Central Admin > Manage Service Application-> “App Management Service” is started.
Please check whether the “Configure service application associations”, ”App Management Service” is already associated.
Then please check whether the “Manage Services on server” and the “App Management Service” is started.
In addition, please try to re-register Workflow Service.
If the issues still exists, please follow the steps in the
Steps to Verify that Server Is Correctly Set Up. After you verified that the server is correctly set up, follow the steps in the
Steps to Troubleshoot Workflow Management Service and
Troubleshooting the Service Bus for Windows Server then retry your action related to publishing workflows
More information:
http://wp.ahcheng.com/2013/03/23/error-were-found-when-compiling-the-workflow-the-workflow-files-were-saved-but-cannot-be-run/
http://sp2013.pro/2013/04/solution-errors-were-found-when-compiling-the-workflow-the-workflow-files-were-saved-but-cannot-be-run-cannot-set-unknown-member/
Best Regards,
Linda Li
Linda Li
TechNet Community Support

401 Unauthorized Error When calling a SharePoint REST web service from SharePoint 2013 Workflow

We have our Workflow Manger installed on the same server as our SharePoint 2013 WFE development environment. When creating a SharePoint 2013 Workflow all Calls to a SharePoint 2013 REST web service results in a 401 Unauthorized error.
As an example I created a simple workflow that should return a JSON result. The REST Url returns the results in the browser without error.
Set Variable:webServiceUrl to https://<hostnamedsitecollection>/_vti_bin/client.svc/web/lists/getbytitle('ISR%20Approvers')/Items?$select=Title&$filter=Title%20eq%20%27General%27
then Build{...} Dictionary (Output to Variable:requestHeaders)
then Call [%Variable:webServiceUrl%] HTTP web service with request (ResponseContent to Variable:responseContent |ResponseHeaders to responseHeaders | ResponseStatusCode to Variable:responseCode)
The RequestHeader is set to the requestHeaders variable though the web service call properties
then Log Variable:responseCode to the workflow history list
After manually running the workflow in SharePoint on a list item in the ISR Approvers list it Logs "Unauthorized" in the Workflow History Log. It does this with every SharePoint REST web service call that I have tried through the workflow.
It doesn't have anything to do with the Workflow Manger being installed on the same machine as the SharePoint WFE does it?
Thank You for any insight

Hi,
According to your post, my understanding is that you had 401 Unauthorized Error when calling a SharePoint REST web service from SharePoint 2013 Workflow.
Please make sure you use the ‘Call HTTP Web Service’ correctly.
You can enter the URL into the brower to check whether it is correctly.
You need to
create the Request header requestHeaders
using a Dictionary:
Accept : application/json;odata=verbose
Content-Type : application/json;odata=verbose
To associate the
requestHeaders variable, select the Call action
property, set the RequestHeaders property to
requestHeaders.
Please refer to the following articles:
Working with Web Services in SharePoint 2013 Workflows using SharePoint Designer 2013
Calling the SharePoint 2013 Rest API from a SharePoint Designer
Workflow
In addtion, you need to make sure you install the workflow manager correctly.
More information:
Install and configure workflow for SharePoint Server 2013
Known Issues in Workflow Manager 1.0
Troubleshooting Workflow Manager 1.0 Management and Execution
Best Regards,
Linda Li
Linda Li
TechNet Community Support

Workflow in starting or stopping status

Hi All
iam in ebs r12 12.1.3 db 11gr2 11.2.0.3
when stop or start workflow notification. i have status STARTING OR STOPPING.
I did shutdown application , bounced database ran cmclean.sql
restart the database and application and still have the same error in the status.
Please advice what else i can check.
Thanks in advance.
COMPONENT_NAME COM_STAT
ECX Inbound Agent Listener STARTING
ECX Transaction Agent Listener STARTING
Workflow Deferred Agent Listener STARTING
Workflow Deferred Notification Agent Listener STARTING
Workflow Error Agent Listener STARTING
Workflow Inbound Notifications Agent Listener STARTING
Workflow Notification Mailer STOPPING
WF_JMS_IN Listener(M4U) STARTING
Web Services OUT Agent STARTING
Web Services IN Agent STARTING
Workflow Java Deferred Agent Listener STARTING
COMPONENT_NAME COM_STAT
Workflow Java Error Agent Listener STARTING
Workflow Inbound JMS Agent Listener STARTING
Using these notes and test the SMTP the mail was sent fine.
Workflow Notification Mailer Remains in Starting Status [ID 1400353.1]
How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer For Sending Email Notifications [ID 753845.1]
here is a portion of the log.
[May 19, 2012 12:39:50 AM PDT]:1337413190218:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:1627058645:69856:1337410068910:2:PROCEDURE:[fnd.wf.apps.WorkflowContext]:oracle.apps.fnd.wf.apps.WorkflowContext.getJDBCConnection: END: returning oracle.jdbc.driver.T4CConnection@1700391
[May 19, 2012 12:40:50 AM PDT]:1337413250224:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:1627058645:69856:1337410068910:2:PROCEDURE:[fnd.wf.apps.WorkflowContext]:oracle.apps.fnd.wf.apps.WorkflowContext.getJDBCConnection(): BEGIN/END
[May 19, 2012 12:40:50 AM PDT]:1337413250224:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:1627058645:69856:1337410068910:2:PROCEDURE:[fnd.wf.apps.WorkflowContext]:oracle.apps.fnd.wf.apps.WorkflowContext.getJDBCConnection(null,0x119e583,false,false,false): : BEGIN
[May 19, 2012 12:40:50 AM PDT]:1337413250224:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:1627058645:69856:1337410068910:2:PROCEDURE:[fnd.wf.apps.WorkflowContext]:oracle.apps.fnd.wf.apps.WorkflowContext.getJDBCConnection: END: returning oracle.jdbc.driver.T4CConnection@1700391
[May 19, 2012 12:41:50 AM PDT]:1337413310231:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:1627058645:69856:1337410068910:2:PROCEDURE:[fnd.wf.apps.WorkflowContext]:oracle.apps.fnd.wf.apps.WorkflowContext.getJDBCConnection(): BEGIN/END
[May 19, 2012 12:41:50 AM PDT]:1337413310231:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:1627058645:69856:1337410068910:2:PROCEDURE:[fnd.wf.apps.WorkflowContext]:oracle.apps.fnd.wf.apps.WorkflowContext.getJDBCConnection(null,0x119e583,false,false,false): : BEGIN
[May 19, 2012 12:41:50 AM PDT]:1337413310231:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:1627058645:69856:1337410068910:2:PROCEDURE:[fnd.wf.apps.WorkflowContext]:oracle.apps.fnd.wf.apps.WorkflowContext.getJDBCConnection: END: returning oracle.jdbc.driver.T4CConnection@1700391
[May 19, 2012 12:42:36 AM PDT]:1337413356004:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:-1:-1:ANONYMOUS(-1):-1:Thread[Cache Stats Writer,5,main]:1627058645:69856:1337410355410:4:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection(): BEGIN/END
[May 19, 2012 12:42:36 AM PDT]:1337413356004:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:-1:-1:ANONYMOUS(-1):-1:Thread[Cache Stats Writer,5,main]:1627058645:69856:1337410355410:4:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection(null,0x25491d,false,false,false): : BEGIN
[May 19, 2012 12:42:36 AM PDT]:1337413356004:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:-1:-1:ANONYMOUS(-1):-1:Thread[Cache Stats Writer,5,main]:1627058645:69856:1337410355410:4:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getPrivateConnectionFinal(null,0x25491d,true,false,false): : BEGIN
[May 19, 2012 12:42:36 AM PDT]:1337413356004:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:-1:-1:ANONYMOUS(-1):-1:Thread[Cache Stats Writer,5,main]:1627058645:69856:1337410355410:4:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.borrowConnection(null,0x25491d,false): : BEGIN
[May 19, 2012 12:42:36 AM PDT]:1337413356005:-1:-1:abc1-ap1.test.com:10.10.6.200:-1:-1:-1:-1:ANONYMOUS(-1):-1:Thread[Cache Stats
Edited by: user3715462 on May 21, 2012 10:46 AM

it worked before but just had problem today.. i did not change anything.Please set the Workflow Mailer Log Level to Statement and restart the Workflow Mailer and check the log files then.
Unable to Connect to Mail Store in Workflow Notification Mailer Logs [ID 741352.1]
Troubleshooting Workflow Java Notification Mailer - Technical Reference [ID 1191125.1]
Also, please run workflow diagnostic scripts as per (Oracle Workflow Release 12 Diagnostics [ID 469822.1]).
Thanks,
Hussein

How to enable workflow notification mailer and how can it help me?

Hello
I am on 12.0.6
I want to know how to enablke workflow notification mailer and how it can help me?
Do i need to seperately license it?
is there any patch that i have to apply in order to use it
Please advice and help me with my query

Hi,
I want to know how to enablke workflow notification mailer and how it can help me?See the documents referenced in this thread.
Workflow Configuration and Troubleshoot
Workflow Configuration and Troubleshoot
Do i need to seperately license it?No.
is there any patch that i have to apply in order to use itSee the thread referenced above.
Regards,
Hussein

WorkFlow Back Ground Process Running More Time

Hi all,
I have very Big problem it is occured in production i need help vary urgent for this .
Work flow Back Ground Process Running More than 5 hrs,actualy Daily it is running only below 2 min .but yesterday onwords it is running more than 5 hrs.but this workflow back ground process running long time only one item_type='REQAPPRV' REMAING item_types running normaly.
i did have any root cause for this performance issue plz let me know any one for this problem what is the root cause.
Thank's

Reddy,
Go through the following documents, it should be helpful in troubleshooting the issue.
Note: 186361.1 - WF 2.x: Workflow Background Process Performance Troubleshooting Guide
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=186361.1
Note: 298550.1 - Troubleshooting Workflow Data Growth Issues
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=298550.1
Note: 566577.1 - Workflow Background Process Has Significant Performance Issues
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=566577.1
Note: 743338.1 - Performance Degradation when the Workflow Background Process is Running
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=743338.1
Note: 734425.1 - How To Generate Performance Trace for Workflow Background Process?
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=734425.1
If this is your production instance and the issue is urgent, I would suggest you log a SR.
Regards,
Hussein

Clean up Workflow Notifications in Clone

Hi Friends,
I had just cloned the PROD Instance(11.5.10.2) to TEST and now i want to clear the Workflow Notifications in TEST Instance.
How to clean it up.Please suggest for both 11i(11.5.10.2) and R12.
Regards,
Arun

Hi,
Please refer to the following documents.
Note: 298550.1 - Troubleshooting Workflow Data Growth Issues
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=298550.1
Note: 453137.1 - Oracle Workflow Best Practices Release 12 and Release 11i
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=453137.1
Regards,
Hussein

Workflow Manager Suspends Workflows - "Invalid JWT token"

Hi,
I've installed Workflow Manager with the default settings described in this Technet article:
http://technet.microsoft.com/en-us/library/jj193514.aspx. Everything seems to install just fine but when I create a very simple workflow test on an "Announcements" list which simple
creates a Workflow History entry. However, the workflow immediately suspends with the following error which seems to be some kind of an authentication error. I am running the workflow logged on as a site collection administrator which is not 1. farm administrator
or 2. the service ID that I input into the Workflow Manager Configuration Wizard.I also DO have profiles installed, the user running the workflow DOES have a profile and I DO have the App Management service application installed. In addition, I rebooted the
SharePoint VM after the install
Given that Workflow Manager, Workflow Manager Client 1.0 and Service Bus 1.0 are all running on the same server as Central Administration (since I only have the one SharePoint VM) perhaps the reference to "SAMEORIGIN" in the error means something?
I've installed Workflow Manager with the same instructions on other farms in the past and not had this problem and wondering whether the June 2013 CU has introduced this error. . .
Please help!
Kathryn
RequestorId: f17eeb99-00f1-d82f-0000-000000000000.
Details: An unhandled exception occurred during the execution of the workflow instance.
Exception details: System.ApplicationException: HTTP 401 {"error_description":"Invalid JWT token. Could not resolve issuer token."} {"x-ms-diagnostics":["3000006;reason=\"Token contains invalid signature.\";category=\"invalid_client\""],"SPRequestGuid":["f17eeb99-00f1-d82f-9859-d5b160369f87"],"request-id":["f17eeb99-00f1-d82f-9859-d5b160369f87"],"X-FRAME-OPTIONS":["SAMEORIGIN"],"SPRequestDuration":["4"],"SPIisLatency":["0"],"Server":["Microsoft-IIS\/8.0"],"WWW-Authenticate":["Bearer
realm=\"2b0ecd05-1b3e-4efd-a346-c7b309bf6fb5\",client_id=\"00000003-0000-0ff1-ce00-000000000000\",trusted_issuers=\"00000005-0000-0000-c000-000000000000@*,[email protected]09bf6fb5\"","NTLM"],"X-Powered-By":["ASP.NET"],"MicrosoftSharePointTeamServices":["15.0.0.4517"],"X-Content-Type-Options":["nosniff"],"X-MS-InvokeApp":["1;
RequireReadOnly"],"Date":["Sun, 25 Aug 2013 22:22:02 GMT"]} at Microsoft.Activities.Hosting.Runtime.Subroutine.SubroutineChild.Execute(CodeActivityContext context) at System.Activities.CodeActivity.InternalExecute(ActivityInstance
instance, ActivityExecutor executor, BookmarkManager bookmarkManager) at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation)
Kathryn Birstein, Senior SharePoint Architect

Hi,
Base on the description, an unhandled exception occurred during the execution of the workflow instance.
I suggest you to use other account to test the workflow. Please make sure you are not using system account. Also please make sure User profile service is running and syncing with active directory. As I've found sometimes workflow tries to read user information
from user profile service and if the user details missing in User Profile service, the workflow might get failed. The original error is "Token Contains Invalid signature" which means either the user is system account or the user doesn't exists in user profile.
There is an article about the error message, you can refer to it:
http://steve.thelineberrys.com/following-sites-across-farms-with-sharepoint-2013-mysites/
More information:
Troubleshooting Workflow Manager 1.0 Management and Execution:
http://msdn.microsoft.com/en-us/library/windowsazure/jj193529(v=azure.10).aspx?ppud=4
Best Regards,
Linda
Li

Not able to complete an installation of workflow manager 1.0

I'm currently trying to install workflow manager 1.0 on a virtual machine Windows Server 2012 hosted in Azure.
SharePoint 2013 is running fine on this machine (I have two others VM: DC and SQL server).
I start Web Platform installer and select Workflow Manager. The download is ok but the installation seems to be frozen at the first step. Nothing happens after 3 hours.
I have also tried the offline installation but same problem, here is what appears in the command line window since 2 hours:
Starting Installation
Started downloading products...
Started downloading: 'Workflow Client 1.0'
Started installing Products...
Downloaded: 'Workflow Client 1.0'
Started installing: 'IIS: Management Service'
Started downloading: 'Microsoft Windows Fabric V1 RTM'
Downloaded: 'Microsoft Windows Fabric V1 RTM'
Started downloading: 'Service Bus 1.0'
Downloaded: 'Service Bus 1.0'
Started downloading: 'Workflow Manager 1.0'
Downloaded: 'Workflow Manager 1.0'
I do the installation Under administrator account...
Do you have an idea how to solve this issue?
Thanks for your help

Hi,
According to your post, my understanding is that you failed to install workflow manager 1.0.
Please make sure you install Workflow Manger correctly. You can refer to:
Install and configure workflow for SharePoint Server 2013
In addition, please check the hosts file on the machine on which installation is being performed. If there are any loopback entries to a localhost IP in the hosts file, comment or remove them temporarily and retry configuration.
Here is a similar blog for you to take a look at:
http://lennytech.wordpress.com/2013/06/02/troubleshooting-configuration-problems-with-workflow-manager-and-service-bus/
More information:
Known Issues in Workflow Manager 1.0
Troubleshooting Workflow Manager 1.0 Management and Execution
Best Regards,
Linda Li
Linda Li
TechNet Community Support

Problem - SCSM Change status workflow does not work, shows huge "minutes behind" in SQL, but do not appear as failed.

There is a workflow "Change request status changed" which periodically fails to run, and it does not show up in "All instances" tab. For instance when I cancel a CR, all activities remain as-is in their respective statuses.
SQL - "SubscriptionStatus" from
http://blogs.technet.com/b/servicemanager/archive/2013/01/14/troubleshooting-workflow-performance-and-delays.aspx
shows increasing number of "minutes by" each minute for this particular workflow.
Restarting "Management service" does not give enything. As well as "UpdateSubscriptionWatermark" SQL from the link above (except resetting the "minutes behind" counter)
Please help!
Egils Zonde from Technet

Take it to an apple store and see if you can get an out of warranty replacement. It won't be free, I think the fee for an Air replacement is $299, but it sounds like the insides are broken.

Workflow Subscription Time out

Hi,
I did a simple subscription workflow on manual activity. When status change from Pending to In Progress, I set a field. The workflow works fine almost all
day. However, I had seen many time out exceptions on event viewer e some other systems workflows with the error
“The database subscription query is longer
than expected. Check the database or simplify the database subscription criteria.
The following errors were encountered:
Exception message: Subscription query is taking long.
Subscription id: df0dcc33-a1c4-643c-4a03-319974477d75
Time spent in new state: 00:00:10.0138210
Time spent in querying state: 00:00:10.0648946
One or more subscriptions were affected by this.
Subscription name: ServiceManager.ActivityManagement.ActivityStatusChangedRule”
As I use powershell script to change a field activity, I would like call a .Net code beside powershell to increase performance. Anybody could send me a documentation about
this? What’s best practice to customization workflow at Service Manager?
Juan

Hi,
This is an indication that the database is being overwhelmed by the activity happening on the database. It could be because there are too many workflows. It could be because there are some connectors running that are hammering the database. It
could also be that there are too many users updating the database. It could also be that the subscription criteria is too complicated and involves too many table joins. Or it could be some combination of all of those things. If you see this
event consistently for one particular subscription and not others that is an indication that the criteria for that particular subscription may be too complicated or there are a lot of transactions that are happening frequently for the target class of that
subscription.
Please refer to the article below to troubleshoot this issue:
Troubleshooting Workflow Performance and Delays
http://blogs.technet.com/b/servicemanager/archive/2013/01/14/troubleshooting-workflow-performance-and-delays.aspx
And here is a similar thread for your reference:
https://social.technet.microsoft.com/Forums/systemcenter/en-US/9b0ead30-80e7-4147-8b16-c88cc1f9cd94/sql-query-warning-on-scsm-server
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Changing the workflow polling interval from 5 minutes

Trying to reduce the workflow polling internal from 5 minutes to something shorter. When a Change Request is created, the approval email goes to the manager and they reply with [Approved] or [Rejected] in the email. It sits in the workflow mailbox for
5 minutes before getting processed. I am sure its just editing the Management Pack but I can't figure out when setting to change and what to change it to if we wanted to reduce it to say 1 minute.

I THINK you are referring to the polling interval on the Exchange connector. this controls how often the workflow is executed that reads data from the mailbox. This operations is relatively expensive, so 5 minutes (300 seconds) is the default and recommended
minimum. you can adjust this interval from the configuration UI.
the workflow polling interval is how frequently each workflows is checked to see if they should run, and this is 30 or 60 seconds for most workflows. the polling interval is NOT how frequently the workflow executes, but instead HOW FREQUENTLY IT LOOKS TO
SEE IF IT SHOULD RUN. Take a look at http://blogs.technet.com/b/servicemanager/archive/2013/01/14/troubleshooting-workflow-performance-and-delays.aspx
for more details on what this value means.

Troubleshooting Workflow.

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