Trying to buy Motorola droid turbo

I don't know if this is in the right section, I am from Argentina and I am traveling to the U.S in like 1 week and I was wondering if you can go to a Verizon wireless store and buy a Motorola droid turbo at full retail price without contract

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Similar Messages

  • Shattered screen on the Motorola Droid Turbo

    I just got a new turbo and my dog knocked it off the table onto the floor face down. The screen shattered, will Verizon replace it under the screen assurance program?  There is no other damage at all other than the screen.

    After research 2/17/2015- Screen coverage as follows:
    1) It is done by Motorola, not VZ
    2) It is a (1) time replacement by Motorola
    3) Motorola will not fix your Droid Turbo phone, you will get a replacement. So backup data.
    4) This Warranty is for a "Cracked phone screen", not a shattered screen. If pieces of glass are falling out or
    if a corner of a bezel is crushed or cracked, then it is not covered.

  • Droid turbo screen shattered had to buy a new phone

    Within a month of getting my Droid turbo it got dropped face down on the ground. The screen was shattered. I took it into the store and was told it couldn't be fixed or replaced. Being this is on the edge plan I had to pay it off so I could get another phone. Now I hear it could've been replaced??!! WTH. I now have a galaxy s5 but not as happy with it and feel like I've been robbed. I've had nothing but issues with Verizon since. Being over charged or double charged since a payment was stated as being returned. I will only deal in cash now until I can get out of this mess. Very unhappy and not staying with this kind of service!

    The Motorola Droid Turbo gets 1 free replacement for a broken screen - even if you dropped it. As long as the screen is the only broken part.
    Also, the Edge plan comes with insurance. You could replace it that way also.
    There was no reason for you to have to get another phone.

  • How can I mirror my droid turbo onto my hdtv?

    I am having trouble trying to mirror my droid turbo onto my hdtv. I think I bought every kind of device from best buy and radio shack. I still cannot get my movies from my phone to my tv.

        NYDIA1, I'll be happy to help. Here is the answer you're looking for:
    Wireless display
    Mirror your smartphone’s screen on an HDTV without any
    cords—with minimal setup.
    Find it: Tap Apps > Settings > Display > Cast screen
    Your smartphone scans for compatible wireless display
    devices. Select a device to show your smartphone’s screen on
    the big screen.
    Wireless Display requires either a Miracast™-enabled HDTV or
    a Wireless Display adapter to work. If you don’t have a TV or
    monitor that supports Wireless Display, you can purchase an
    accessory (dongle) to enable it.
    VanetrisC_VZW
    Follow us on Twitter @vzwsupport

  • Here is the Droid Turbo in it's retail box $199/$599

    Here it is! Next week should be fun, even though we know everything about it. Ugly but nice specs. If you're interested in the phone, check it out.
    http://www.droid-life.com/2014/10/25/here-is-the-droid-turbo-in-its-retail-packaging-turbo-charger-included/

    Just to Let you know GalaxyClass Started a Thread on the Turbo with $199 contract Oct.29 2014
    Verizon Motorola Droid Turbo  on Oct. 30, beginning at $199 on a two-year contract.

  • Droid Turbo working outside of the USA?

    Hi!
    Does anybody know, if I purchase a Motorola Droid Turbo from Verizon (full retail price), will I be able to use the phone in Sweden? Thinking of two issues:
    1) is it SIM-free? and 2) can I use it in Sweden´s 4G net?
    Thanks for all help I can get!

    Here is a Link to Motorola and the Droid Turbo's online Site and the Site from Verizon.. and its Global Brochure
    Droid Turbo by Motorola on Verizon
    Motorola DROID TURBO in Ballistic Nylon | Verizon Wireless
    https://scache.vzw.com/dam/businessportal/content/assets/files/Global_Devices_Support_Guide.pdf

  • My Motorola droid razr M is stuck at the M logo and i tried the factory reset but it didn't work. What do i do?

    My Motorola droid razr M is stuck at the M logo and i tried the factory reset but it didn't work. What do i do?

        MrMJG,
    Let's get your phone back up and running. Have you been able to try to press and hold the volume down and the power button at the same time for approximately 10 seconds? The phone should reboot for you. Is there any kind of physical or liquid damage to the device? Please keep me posted.
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  • Droid Turbo thin screens

    I purchased a Droid Turbo 2 weeks ago, and 1 drop has cracked the screen beyond use.  Apparently there is an issue with the screens on the devices being thin, so Verizon has implemented a Screen Assurance Program, where they will replace the screen, for free, 1 time.  It's right there is the ads for the phone, and on Motorola's we site as well.  The problem, Best Buy shoppers, is that Verizon refuses to guarantee the BLUE Droid Turbo, because it is a BB special edition.  Same phone, same thin screen.  Best Buy will not replace it either.  I just want you all to know this, and DO NOT BUY THIS PHONE.  Do your own research, don't take my word.

    Have you tried Motorola directly to see if they will repair it?

  • 3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

    If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
    – Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
    Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
    11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
    When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction. 
    Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
    I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract.  Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general.  I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
    (Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
    (Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
    Jeff G responds:
    (Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
    (Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
    (Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
    Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
    I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
    So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
    Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
    I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service. 
    Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

    Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
    My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
    Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
    In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

  • DROID Turbo System Update Unsuccessful

    Good day.
    Everyday (for the last week) my brand new DROID Turbo downloads the 235.2 MB System Update file.
    Everyday I schedule it to install overnight.
    Every morning I get a message that the installation was unsuccessful, but yet it keeps coming back each day.
    Currently I'm running 21.44.8.en.US on KitKat (4.4.4).
    According to the image below it appears that it's trying to install the version that I'm already running.
    So:
    Do I need to manually disable my systems updates to get this to stop?
    Is there something in this update that I don't already have? Since the version is identical, I'm guess this is the cause of the failure.
    Any insight or suggestions would be greatly appreciated.

    Do a System Wipe Cache Clear of your Droid and then after rebooting power the phone off for 1 hour. Then power on and try doing a forced download. If this does not work I would first reach out to Verizon and next Motorola.  Link:   Clear Cache Partition        
    Number for Motorola  technical support on your Droid:
    1-800-734-5870
    Mon-Fri 7AM-10PM; Sat-Sun 9AM-6PM CST

  • Droid Turbo defective battery?

    I purchased my 64GB Droid Turbo on the 30th and have tried everything I can think of but I can't seem to get more than ~8 hours of battery life.  I have already been in contact with motorola and performed their recommended "clear partition", done a factory reset, turned off data and location when not in use, only sync over wi-fi, etc.. Ideas? or bad battery?

    Like Tidbits pointed out a Li-ion battery needs to have a rebuild charge sometimes.  Do a full 6-8 hour charge with device in sleep mode, next run it down to about 45-50 % and then a 4-5 hour charge. After that use your Droid and take it down to 30%. Another 6-8 hour charge and then down to no lower then 20-25% and one more full 8 hour charge. At that point your battery should be rebuilt back to a normal life cycle. This should eliminate your battery as a possible problem.

  • Droid Turbo Advanced Calling/ Internet Features Do Not Work!!!

    This is my 2nd Droid Turbo since the phone came out last November. The first one had to be replaced because all the apps and the phone kept crashing. Let me just say that VERIZON and MOTOROLA both have some of the WORST Tech support I have ever experienced with a phone. I know more about these phones then they do. I even already know all the troubleshooting that they are going to make me do and waste my time!
    I clearly tell the Level 2 tech support person that yes, Advanced Calling is enabled on my phone and on my account. Yes, it worked fine on my last Droid Turbo. As soon as I make a phone call the 4gLTE disappears and the phone says I have no Data Connection. I can't get on the internet unless I'm using WiFi. So ofcourse they try to trouble shoot it and that doesn't work so then they get Motorola on the line and this girl knows even less than the last one. On top of that she can't even speak English. Are you ************ kidding me!   What a wast of my time. In the end they couldn't fix ********
    I'll never buy another Motorola phone and I'll probably just cancel Verizon since they don't have service in my area anyway. Which btw, I live in LA but my house is on top of a hill where Verizon has no service so they told me I can cancel my contract anytime. Too bad for them!

    When you say "does not work," what does that mean, exactly? What happens? Any error messages?

  • Anyone else having problems with Motorola Droid?

    Hi I have the crappy motorola droid that freezes and forcecloses everything possible. Takes forever to start up and randomly shuts itself off. Anyone else have this problem? I've only had it maybe 6 months and have done nothing to it to cause these issues. My husband has the Droid 2 which is even worse! When I went into a Verizon store I was told that it is because they released it on the whim not realizing it would have all these issues and the only thing I can do is to upgrade to a better more recent phone? I'm confused as to a. why do I have to buy a new phone just because they released a crappy phone? and b. The upgrade is $300+ for a "more suitable/reliable" phone (obviously with signing a new 2 yr contract). Also I want to make sure I am not the only one paying $220 for 2 lines with 1400 minutes? (includes the $29.99 fee for both lines & also $6.99 for insurance).... Does this sound right?
    Thanks!

    Hello!
    First, I am going to refrain from two very popular forum habits:
    1. complaining about my phone
         (it is an incredible piece of technology with some very specific issues, looking for answers, please :~)
    2. bashing my carrier (it's pointless - I am asking for help here; don't want to bite the hand that feeds me)
    That said:
    I live in Berlin, Germany / my D2G is an unlocked, US model from VZW
    My carrier here is O2, a giant German carrier, comparable with VZW
         (iphone users are usually  O2 customers here, for example)
    My family plan in the US still lists my US number; I can go home to NY, switch sim cards back to the VZW network at the airport and use my phone on VZW right away. This costs my family only $10 a month, and adds another incentive to visiting home at a totally great price.
    I pay 30 € per month for my own contract here with O2, including flat-rate calling and a great data plan. Sending SMS costs 7 - 13 cents apiece. Again, very satisfied with the ability to use this phone globally as the name implies.
    My issue:
    Since updating to Gingerbread IN GERMANY back in November or so, my D2G started going berzerk, with many of the same issues described in the  post from mmendoza about his fiancee's D2G in this thread: 
    "sometimes it looks like a ghost is playing with it"
    - not just sometimes, about 80-90% of the time! When using any/all apps or built in features, the picture onscreen will shiver and shake back and forth like I am holding my finger on the screen and wildly wiggling it about.... condensation on the screen? Oils from hands or face? with or w/o screen protector,  issue remains the same - ghost party in my phone.
    "it makes calls on its own, texts people, opens apps"
    -related to the above issue, I think; random URLs will be googled! Emails selected in Gmail and archived/deleted at will by the phone as I watch, dumbfounded! Behold: the amazing Self-Sufficient Smart-Phone! It's ALIVE!! aaaarghhhh!
    "a black screen that said something like Boot Loader, some numbers, Battery OK and something else,
    Connect to USB to download"
    -have also seen this screen once before; I thought it was the phone giving up the ghost, fortunately it came back to life, unfortunately just as quirky and un-usable as before.... you can imagine how frustrated this makes one, so I will spare you the details of my own emotional distress and get to the point:
    Also: keyboard on the touchscreen - the letter a won't work: each time, 'sa' comes out, when I mean to type 'a' - weird.
    Many things I've tried - factory reset, you ask? yes, and *please* don't ask that one again, if possible! Issue remained the same after a brief period (maybe 3 hours) of normal functioning - ghost is back in the kitchen for good.
    Battery has been in and out of my phone more times to count -to no avail- as above, issues always return in short order.
    Wiping the screen clean to remove any residues? - also doesn't help matters, just makes me look like a frustrated and OCD-about my smart-phone hipster in the subway and other public places where I like to, you know, use my phone's bazillion features, sometimes.
    So Motorola's take on the issue: bc this has all been happening with the phone SINCE UPDATING TO GINGERBREAD IN GERMANY -  'the "German" Gingerbread update is of course the update for the "German" model of the D2G, therefore the wrong one for your phone, young grasshopper. Please send your phone back to your family in the states, we will send them a shipping label, they will send the phone to us, we will flash the drive, and update you to Gingerbread here, send the phone back to your family, who will then send it back to you and your problems will be solved, but please, act fast before your warranty runs out on March 21st, 2012.'
    Ok, so that is plausible, kind of ~ I buy a phone to use in the meantime, for 15 €, to make calls only.... emotionally preparing myself for this long period without my awesome phone... and I take the sim card out of my D2G, and put it in the interim cell phone.... and the D2G has a rest for a couple of days.
    Then, before sending it off, one last try with the German sim card in the D2G - like magic all of the symptoms are gone, and the phone has returned to full, unproblematic functionality. Which is great, but does nothing to explain the hardship of the last 3 months... I don't know... that was this morning, tomorrow is another day, maybe the ghosts will return.
    My question for VZW: you guys know that several people have had this issue with the D2G - the forums don't lie, guys... I am wondering if it can really be attributed to the software update 'intended for the German model of Motorola's D2G. People in the States have had this issue as well. Should I send it to motorola as instructed and let them fumble with it before my warranty expires next month? Is there another fix?
    I know I can just flash the drive, download and install the appropriate Gingerbread update to my phone MYSELF with a USB cable and a computer connected to the world wide web. So what is the point of giving it to Motorola to perform such a simple fix? If they are aware of this issue with their D2G phone, as I am sure they must be, have they owned up to it with other users of the D2G who are VZW customers? What is my best chance at solving the riddle of these issues in the coming weeks? help? please... bitteschön?
    signed,
    helpless in Deutschland

  • Can't download apps to my Motorola Droid Maxx

    Motorola Droid Maxx, Android version 4.4.
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    try to do it from a pc. go to the play store on a web browser and sign in with your google account. select an app and then choose install. if you're signed in there and your phone is signed in with the same google account, then it should bring up permissions and show you where you select which device to install it too. if it works, you'll at least know that the issue isn't with your google account and you'll have a temporary fix and way to get apps. if it doesn't work or your phone doesn't show up as a device to install to, then i suspect the issue is with your google account. if it works, it will show up on your phone immediately.

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