Trying to redeem a £15 gift card sent by email, when i click redeem a web page is loaded telling me to download itunes which is already on my laptop

Trying to redeem a £15 gift card sent by email, i click on redeen in the email and a web page is opened telling me to download itunes which already exists on the laptop. Unable to redeem the £15.

What is the next step in the suggested redemption process in the email?
What browser are you using?
The link may be supposed to automatically open iTunes in the relevant page in the store but such links are not supported in all browsers or may require that you install a browser extension for them to work.
tt2

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then credit card details will need to be entered before the account can be used to download any item from the store. You should be able to remove the card after entering its details.
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HT201209 I recieved my gift card online through email. How do I get the code on the back of the card?

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If you redeemed the card prior to losing it, then the balance is in your iTunes Store account and the card is no longer needed. If you didn't redeem the card before you lost it, then sorry but just like cash, it's gone.
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Hi i want edit gift card details because email is not correct .

hi i want edit gift card details because email is not correct .
<Email Edited by Host>

If you are referring to a gift sent electronically through the iTunes Store, you can resend the gift via these instructions:
http://support.apple.com/kb/HT1541
You posted in the forum for questions about the Communities themselves, by the way. There are forums specifically for iTunes and for the iTunes Store.
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Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92282)

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Trying to redeem a £15 gift card sent by email, when i click redeem a web page is loaded telling me to download itunes which is already on my laptop

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