Trying to set up mail account

Hi,
I'm on an Imac Intel that runs Windows and OSX. On the Windows side my email is set up and functioning through Outlook. I'm the only Mac in a Windows network and since the IT guy is totally ignoring me, I have decided it's time for me to figure out how to set my email up in Mac Mail.
I've got that our email goes through Microsoft Exchange Server and I have the server name. I've got that it connects using LAN, I've got logon security network as Kerberos/NTLM Password Authentication.
So, I set up the email account in Mac Mail, using the same server name for both incoming and outgoing and basically trying to imitate how it is set up on the Windows side, where it is working.
The error I am getting says "The Exchange Server is not responding. Check your network connection and that you entered the correct information in the Incoming Mail Server field. If you continue, you may not be able to receive any email".
Then when I go to Mac Mail and click get mail here is what I get:"There may be a problem with the mail server or network. Check the settings or try again. The server error encountered was: The server refused to allow a connection on port 143.
Then when I try to send an email, the error is "Cannot send message using the server (the server name I set up).
So somewhere the settings aren't right but I don't know where to look. Like I said, I'm trying to imitate how it is set up in Windows but it's kind of vague. Like I can't find anywhere in Outlook or the Windows settings that has the actual outgoing server name. So I'm using the same one for incoming and outgoing. I'm sure it would take the IT guy 2 minutes but there seems to be a HUGE problem with responding to my requests.
Any help, any suggestions are welcome.
Thanks so much!
Mina
Imac Intel Mac OS X (10.4.2)

Hi Mina.
Mail doesn’t support Exchange accounts directly, but rather accesses them as IMAP accounts. According to Mail Help’s “Setting up your email accounts” article:
For Exchange to work with Mail, Exchange administrators need to configure the Exchange server for IMAP access.

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