TS1277 My computer has had new windows installed and now when I plug in my phone is does not recognize the device

My Computer has just had a new windows package installed and now my "Device is not recognized" when I plug it in?

Microsoft Office is a program you would need to reinstall again.
As for data backup if you baid 200.00 for a cruddy job for just picture backups and a reinstallation of Windows, thats pretty bad.
I would ask the technician where your data is. basically you want to ask if he backed up your User directory

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