TS1424 While trying to make a purchase from app store "contact iTunes support" flagged up and download ceased. What do I do now.
While trying to purchase an app from the app store "contact iTunes support to complete transaction" flagged up. What can I do to correct problem?
You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
Regards.
Similar Messages
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I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?
Do exactly what it told you to do.
Contact itunes support -
I have a Mac Pro 10.6.8. I purchased Lion from app store. Download went well. Am trying to install but getting an alert that says software cannot be verified. It may b e corrupted or have been tampered with. Cannot get past the alert. Help?
I have a Mac Pro 10.6.8. I purchased Lion from app store. Download went well. Am trying to install but getting an alert that says software cannot be verified. It may b e corrupted or have been tampered with. Cannot get past the alert. Help?
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I didnt make any purchases in app store but it was charged to my account. What do i do?
Please advice what do i do.
You've checked the purchase history on your account (Store > View My Account menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ? If not and you haven't added or changed your credit card details (when you do then a temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have set up my apple ID quite some time ago and I don't remember what I answered for my security questions. Can someone help me with how to change them so that I can make my purchase? Thanks
If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570 -
Why I can't make any purchasing from apps store?
What should I do?
The message may indicate that your account is missing some details. Maybe your credit card security code? Did you check the details in your account?
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Payment Type
Please contact iTunes support to complete this transaction.
Visa
MasterCard
Amex
Discover
None
Card Details
Card Number"I do not know why you keep telling everyone to contet iTunes support."
Because that is the only way to solve your issue. It told you to contact them. You must contact them. No one else can solve the issue. They asked you to contact them for a reason.
There is no other answer. -
why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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When trying to make a purchase from itunes store, I keep getting an error code, 42408. I'm connected to the internet so I'm not sure why. Anyone else? What does this code mean?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
I was trying to make a purchase from Amazon & a return but FIREFOX would not let me open drop down boxes in the areas. I was forced to use IE to accomplish the deed. Can you investigate the problem? Thanx, David Deters
Thanks for the welcome Karsten! I’ve checked the installer disks – which appear to have all the main pieces of software, but not iDVD. If you or anyone knows where it might be hidden that would be great. Thanks for all the other info too!
Thanks Lennart – I don’t think my computer could support iLife ’05 as it is running Mac OSX 10.3.2 and I’ve just been looking at its system requirements which state it requires 10.3.4 minimum – if you know differently, please let me know. As an alternative I have considered getting iLife ’04, but your comment about iLife ’05 being the first version to support external drives worried me (“iDVD 5 is the first iDVD version that officially supports external burners“ does this mean there is an unofficial option for iLife ‘04? Perhaps a patch similar to the one mentioned by Karsten), does that mean iLife ’04 would not support an external Lacie DVD writer?
What is the earliest version of Toast I’d be able to use (as a money saving option!)?
Thank you both, and apoligies for my amateurish questions…
Kevin. -
Trying to make a purchase from the iTunes Store - but can't????
The USPS just advised me our zip code is changing as of 7/1 (in fact, the new zip code already works).
I tried to make a purchase last night but the iTunes Store profile with my old zip code threw up a flag. I changed the new zip code back to the old one but that doesn't work anymore either. In the pull-down menu of possible zip codes for my town, the new zip code isn't listed. I'm stuck between a rock and a hard place.
I tried finding a phone number to speak to someone but that doesn't work either. Anyone have any ideas?Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
http://support.apple.com/kb/HE57 -
I'm getting an error message when trying to make in-app purchases.
Error purchasing from App Store
Cannot connect to itunes Store (0)
I can purchase songs in itunes, but not the in-app purchase for Kingdoms at War. I've checked the parental controls and all the other obvious things in settings. Let me know if anyone knows how to correct this. Thanks.Here is an update and more information: I actually have two MBP's. One is a mid-2009 model and one is a new, mid-2012. I transferred files from the mid-2009 to the mid-2012, but I use both computers frequently. This problem only occurs on the mid-2009 and not on the mid-2012. I have authorized both computers.
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I am using ipad2 with the latest version. While trying to make a apple Id, In the payment information cannot get the option of "none" what will I do. Please help.
You are following the instructions on this page for creating a new account : http://support.apple.com/kb/HT2534 e.g. selecting a free app in the store and tapping on 'create Apple id' when 'buying' the app ? I've just tried it and it works for me
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I am trying to purchase in a app and it will not let me. I have just changed my credit card details now I can buy in my apps. I have purchased from App Store with no problem . Please help
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
Hi all
Apple charged me 8 times $1 while changing the country and purchase from app stores.
Help pls, I want my money backTo Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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