TS1702 I cannot pursache an app because i need to answear some questions but i have forgotten the answears
I cannot purcase an app because it cost but i have money an i need to answear some questions that i have forgotten what can i do?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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I am trying to purchase apps for my new iPad but must answer security questions to do so; however, I have forgotten the answers. Help!
Go to the Support button above right, connect to the Express lane, iTunes, Manage Account, then change password and security...content cannot be recovered so must be changed.
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ITunes won't open, because it "needs QuickTime 7.0.3"--but I have it!
Same sob story, to a degree, that I've been reading about. BUT--when I click on the iTunes icon, it says it can't launch because QuickTime isn't up-to-date. That isn't accurate, because they download together! This is on a brand new computer, Dell Inspiron 6000. I have uninstalled the download and tried the CD that came with the Nano (an older version), and it installs but won't run, either. Just wants to send an error report to Microsoft each time I try to open iTunes.
I've tried a lot, including choosing iTunes not be the primary audio player. QuickTime doesn't successfully install when I tried a separate installation.
Running XP small business edition (just a souped-up version of Home edition). Computer also runs Microsoft Media Center...could this be part of the problem? I'm also running McAfee Security Suite.
Anyone have any ideas on how to get this going?
Dell Inspiron 6000 Windows XPWell, then we need to get rid of every Quicktime reference on your computer and start anew.
to Verify That All QUICKTIME Files Are Removed
Go to: Start/Find/Files or Folders.
Enter QuickTime as one word in the Name box.
Click Find Now (be sure you are in the C drive of your computer).
Confirm that the following files are NOT on your computer. If they are still on your computer, delete them.
QuickTimeInstaller.ini
QuickTimeInstaller.exe
QuickTimeInstallCache.qdat
then reboot your computer
OR
Close the program tray icon (lower right corner of taskbar) before trying to remove (or installing standalone)? ( or ctrl alt del and close these first: iTunesHelper.exe, qttask.exe)
or:
Start - Run - copy and paste this into the run box:
C:\WINDOWS\unvise32qt.exe C:\WINDOWS\System32\QuickTime\Uninstall.log
(check to see if there is a file "uninstall.log" in the C:\WINDOWS\System32\QuickTime folder)
last resort (since you cant get rid of it anyway) -
delete c:\program files\quicktime folder and c:\windows\system32\quicktime folder
run regedit - delete these keys:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Quic kTime
HKEYLOCALMACHINE\SOFTWARE\Apple Computer, Inc.\QuickTime
Then, try downloading Quicktime Standalone and see if iTunes will open up after that. Good luck and keep me posted either way.
Rachyl -
What do I do when I want to get an app and I need to answer security questions but I don't know them
What can I do when I'm tying to get an app but then it asks me to answer to security questions but I don't know them
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I can't change my password! I don't know the answers to my security questions and the recuse email I put in years ago may not even exist. I need help!
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107060) -
I want to buy an app but it's making me answeer two questions that I don't know the answer too
Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
I can't but song on iTunes with my iTunes gift card because after I type in my password I have to answer questions that I've totally forgotten
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86928) -
Trying to open a recent Pages document - get the message I need a newer version of Pages. Apps indicates I have the latest version.
Kind of feels like I'm running word... Ugh.You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5/5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
Pages 5.1 sometimes can not open its own files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has not only managed to confuse all its users, but also itself.
Note: Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter -
I cannot update an App because I used an ID and password to purchase the APP that I no longer can retrieve. Is there anyway that I can find out that information ?
Try here > Associating and verifying email addresses with your Apple ID
And here > Is there a way to find my Apple ID Name if I can't remember it?
Frequently Asked Questions About Apple ID -
I cannot get my itunes of app store applications on my iphone to load. I have restored the phone, but that did not work. They just say loading fore a long time
Maybe you'd have to contact an Apple Store or the carrier who handles
the phone, about how to reset it. There should be some helpful motions
and efforts to attempt to re-connect the vehicle to the iPhone, there.
Perhaps there's a firmware update for the vehicle at an authorized agency...
Looking ahead, when looking into newer 2015+ models, test with a phone.
Good luck & happy computing! -
My Iphone will not let me download apps because it says my apple id is disabled, I have changed my password four times and it still is saying the same thing. What do I do now?
Contact iTunes to re-enable your account at expresslane.apple.com
You can reach them by chat or email. -
A message pops up on my computer telling me that I cannot connect my iphone because itunes needs to be updated and i have tried everything i can think of to update it but it still wont work
What version of Itunes do you have? Can you be a little more clear on what - Still wont work means? What happens when you connect the phone? What doesnt happen etc...
Try:
1) Unplug phone from computer.
2) update to itunes 10.7
3) reconnect phone to computer -
my ipad is disabled and it said ipad is disabled connect to itunes but i connected it and was restoreing it and then there was a popup and it said itunes cannot connect to ipad because it is locked with a passcode. and you must enter the passcode on the ipad before it can be used with itunes. But i couldnt even write the passcode on my ipad cause it was disabled. What should i do now????
Follow the instructions on this page to reset your iPad : http://support.apple.com/kb/HT1212
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device. -
Hi, I can't install Apps in my ipod touch, because it needs to authorize my computer, but when I authorize still can not install Apps. this message appears :
except the first one :
Authorize your purchases from an administrator account -
help please what can i do i have a apple id that i have had scince i was in year 6 i have recently been unable to buy music or apps unless they are free because it asks for these security questions that i have no idea what the awnser is help me please
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
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