TS3212 I am told that the ITunes will not download because it is having trouble removing the older version bonjour. What do I need to do?

I am trying to sync my new IPhone 4 with ITunes. I have tried downloading the new version of ITunes on my pc like it told me to do but it stops in the middle of downloading and says that it is having trouble removing the old bonjour. It said I should contact support. What do I need to do?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

Similar Messages

  • TS1702 Just got the Iphone 4s in June, now everytime I go to download an app, it will not download.  When I go to get updates, the apps will not download.  I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix thi

    Just got the Iphone 4s in June, now everytime I go to download an app, it will not download.  When I go to get updates, the apps will not download.  I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix this?

    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • HT4463 I attempted to purchase Civilizations V on my Macbook Pro, yet the application will not download.  How can I either get the download to complete or get refunded for the purchase?

    I attempted to purchase the app Civilization V for my Macbook Pro, but the app will not download.  How can I get the app to either finish the download or get refunded for the purchase?

    Yuk, what a horrible app. But if you insist...
    Mac App Store: How to resume interrupted downloads
              http://support.apple.com/kb/HT4485

  • I just reinstalled my entire computer system (Windows Vista 32 bit) and for some reason, iTunes will not download onto my computer. I get the 'Thank You' page but nothing happens.

    My firewall is just the same as always even BEFORE I had this problem. My Norton antivirus isn't blocking it and I've tried downloading earlier versions with the same problem.

    Perhaps try downloading and saving a copy of the installer to a different PC. (If you're on a 32-bit Windows system, try to download on a different 32-bit Windows system.) Copy the iTunesSetup.exe installer to an external hard-drive, or a large-enough thumb drive or burn it to a CD-R. Carry the installer back to your PC, copy the installer to your hard drive. (Don't run the install from the ExHD, thumb or CD-R.) Start the install by doubleclicking the iTunesSetup.exe file.

  • HT1933 Itunes will not download new episdoes

    My iTunes will not download new episodes.  I tried getting the newest version of iTunes, logging in and out, and nothing is working. 

    What do the error messages say? Include error message numbers if you're getting any, please.

  • I have tiger 10.4.11.  In order for my computer to recognize my new Iphone I need to install the new iTunes, however the new iTunes will not download on my computer because it is not 10.5 or higher.  Is there a way that I can upgrade to leopard?  Help!!

    I have tiger 10.4.11.  In order for my computer to recognize my new Iphone I need to install the new iTunes, however the new iTunes will not download on my computer because it is not 10.5 or higher.  Is there a way that I can upgrade from tiger to leopard?  Help!!

    Mac OS X 10.5 Leopard installation system requirements
    http://support.apple.com/kb/TA24950
    Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
    If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
    MB427Z/A  Leopard 10.5.1 install DVD
    MB576Z/A  Leopard 10.5.4 install DVD
    MB021Z/A  Leopard 10.5.6 install DVD (single user)
    MB022Z/A  Leopard 10.5.6 install DVD (5-user family pack)
    Installing Mac OS X 10.5 Leopard
    http://support.apple.com/kb/HT1544
    Mac OS X 10.5 Leopard Installation and Setup Guide
    http://manuals.info.apple.com/en/leopard_install-setup.pdf
    After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
     Cheers, Tom

  • I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi.  I have searxhed evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason.

    I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi.  I have searched evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason. I can't upgrade for my icloud account.

    Try the following steps:
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • I have a 1st generation MacBook Pro and I recently downloaded OS X Maverick.  My iTunes will not open because it says i need a 64 bit version.  Already followed the promted instructions but no luck.  Any suggestions??

    I have a 1st generation MacBook Pro and I recently downloaded OS X Maverick.  My iTunes will not open because it says i need a 64 bit version.  Already followed the promted instructions but no luck.  Any suggestions??

    Oh, you do have the C2D! That's great!
    I'm no technical expert, I just like to help out whenever or wherever I can so... I don't know if this can help you, but let me tell you about how I got my Snow Leopard to run in 64 bit mode. When I got my (late 2008) iMac it was running in 32 bit mode under Tiger (2.4 GHz/Core 2 Duo). I eventually upgraded to Snow Leopard & it was running in 32 bit mode (by default) w/1 GB RAM.  
    Somewhere along the line, I happened to watch a YouTube Video that showed how to upgrade an iMac's RAM, so I ordered two - 2GB sticks of Crucial RAM and then - under the guidance of the 14 or 15 year-old young man who posted the video on YouTube; wearing a rather fashionable static-electricity-neutralizer-wrist-strap, I removed 1GB of RAM & plugged in the 4GBs of RAM. So - boom like that, it was like I bought a brand new machine.
    It was over a year later when I stumbled across a way to boot Snow Leopard into 64 bit mode. Turns out that if you boot while holding down the 6 & 4 key combo (the ones above the QWERTY keys), then the machine runs in 64 bit mode. Go figure. Now my Snow Leopard and just about all of my applications - with the ironic exception of iTunes - runs in 64 bit. iTunes seems fine though; if there's a performance bottleneck, I really can't tell.
    Well, that's about it..
    I hope that something I've mentioned can help you achieve your overall goal.
    Finally, it's hard to jump onto a train, a large cat, or a surfboard that's already moving. But don't be surprised when someone a fraction of your age shows you how to.
    Best Regards,
    mm~

  • HT201272 A lot of my songs, once put on the iCloud, will not download to my iPod.  They are on my iTunes, already downloaded, but will not appear in my library on my iPod.  Before I started using iCloud, all music in my iTunes library was on my iPod.

    A lot of my songs, once put on the iCloud, will not download to my iPod.  They are in my iTunes library, already downloaded, but will not appear in my library on my iPod.  There is no common thread for the origin of the songs--many were ripped from CD's, others purchased in the iTunes store.  Before I started using iCloud, all music in my iTunes library was on my iPod without any issues.

    - Are you saying that they are not listed in your Purchased section?
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Are they listed in your Puchases history when you log into your account on your computer?
    - Are they still available now for purchase? If not then you are out of luck
    If they are still available and listed in your Puchase History then contact iTunes
    http://www.apple.com/support/itunes/

  • Bought an album off iTunes and two songs from the album will not download. Is there anyway to make them force load or anything along those lines?

    Bought an album off iTunes and two songs from the album will not download. Is there anyway to make them force load or anything along those lines? The Album is Sunshower-EP by UME and the songs are The Conductor and The Means.

    Hey ChandlerAdaway!
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    http://support.apple.com/kb/HT2519
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    http://support.apple.com/kb/HT1933
    Thanks for coming to the Apple Support Communities!
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  • When I connect my ipod touch tomy computer it says that the device will not work because the Apple mobile device hasnt been activated?

    Why does a meesage pop up when I connect my iPod touch saying that the device will not work because the Apple mobile device hasn't been activated?          

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  • Itunes 10.1 will not download because I can't get old apple application support off my computer windows xp

    itunes 10.1 will not download because I can't get old apple application support off my windows XP. Help!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    Next, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • ITunes will not download on to my computer

    my iTunes will not download properly it keeps saying I am missing MediaAccesibility.dll and to try to reinstall but whenever I do that it wont let me reinstall. Has anyone else had this problem if so what do I do?

    See the user tips in: https://discussions.apple.com/docs/DOC-6562 for the best advice.

  • Latest iTunes will not download

    Can someone please help me download the latest iTunes for windows? I go to the update page and click on download, and the page that loads is one that says "Thank you for downloading iTunes 7" but nothing at all downloads. Nothing happens except that page comes up.
    I have version 6.0.5 and just recently got the internet. I have turned off all firewalls but will not load on my computer. I have a Dell 7400C with Windows XP Media Center Edition 2005 as my operating system. Kind of outdated I know but I wasn't able to use it for almost 2 years.

    The OP says the update will not download for them, hence my suggestion.
    If you have attempted to install the update and the installation has failed read on...
    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall press on)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8. Some users may need to follow all the steps in the appropriate support document which includes some additional manual file and folder deletions not mentioned above.
    tt2

  • Windows Server 2012 - Backup failing with Exchange - The application will not be available for recovery from this backup. the consistency check failed

    Hi
    We have a Windows 2012 server with Exchange 2013, all is working fine except now i am getting issues with the backup.
    'Exchange - The application will not be available for recovery from this backup. the consistency check failed for the component Microsoft Exchange Server'
    I have checked the database all is fine, i have created a new db and move all mailbox;s over and then removed the old db, i have enabled circular logging and then disabled it, it seems no matter what i do i cannot get a full backup!
    i did have to restore the server once and the backups still worked for about 4 days after that and then stopped, i have also tried to remove and re add the backup role!
    i am stumped, any advice would be great!

    Hi
    Ok, i created a test db and tried to back it up right away, it failed, i did not add any mailbox's to it either. i got quite a few events in the windows logs, as well as the same event above i got the following:
    Log Name:      Application
    Source:        MSExchangeRepl
    Date:          21/01/2013 10:16:30
    Event ID:      2038
    Task Category: Exchange VSS Writer
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      NERDS-DC01.nerds.local
    Description:
    Microsoft Exchange VSS Writer backup failed. No log files were truncated. Instance 75754d0d-8dfe-4909-8beb-5a4f824254a9. Database 4843b37c-7b3c-42b2-8b57-1393615c2c15.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSExchangeRepl" />
        <EventID Qualifiers="32772">2038</EventID>
        <Level>3</Level>
        <Task>2</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
        <EventRecordID>261645</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NERDS-DC01.nerds.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>75754d0d-8dfe-4909-8beb-5a4f824254a9</Data>
        <Data>4843b37c-7b3c-42b2-8b57-1393615c2c15</Data>
      </EventData>
    </Event>
    AND
    Log Name:      Application
    Source:        MSExchangeRepl
    Date:          21/01/2013 10:16:30
    Event ID:      2038
    Task Category: Exchange VSS Writer
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      NERDS-DC01.nerds.local
    Description:
    Microsoft Exchange VSS Writer backup failed. No log files were truncated. Instance 75754d0d-8dfe-4909-8beb-5a4f824254a9. Database db5826f3-1029-4219-ad80-441a0e94537a.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSExchangeRepl" />
        <EventID Qualifiers="32772">2038</EventID>
        <Level>3</Level>
        <Task>2</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
        <EventRecordID>261646</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NERDS-DC01.nerds.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>75754d0d-8dfe-4909-8beb-5a4f824254a9</Data>
        <Data>db5826f3-1029-4219-ad80-441a0e94537a</Data>
      </EventData>
    </Event>
    and
    Log Name:      Application
    Source:        MSExchangeRepl
    Date:          21/01/2013 10:16:30
    Event ID:      2034
    Task Category: Exchange VSS Writer
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NERDS-DC01.nerds.local
    Description:
    The Microsoft Exchange Replication service VSS Writer (Instance 75754d0d-8dfe-4909-8beb-5a4f824254a9) failed with error FFFFFFFC when processing the backup completion event.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSExchangeRepl" />
        <EventID Qualifiers="49156">2034</EventID>
        <Level>2</Level>
        <Task>2</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
        <EventRecordID>261649</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NERDS-DC01.nerds.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>75754d0d-8dfe-4909-8beb-5a4f824254a9</Data>
        <Data>FFFFFFFC</Data>
      </EventData>
    </Event>
    and
    Log Name:      Application
    Source:        SPP
    Date:          21/01/2013 10:16:30
    Event ID:      16389
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NERDS-DC01.nerds.local
    Description:
    Writer Microsoft Exchange Writer experienced retryable error during shadow copy creation. Retrying...  More info: .
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="SPP" />
        <EventID Qualifiers="0">16389</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-01-21T10:16:30.000000000Z" />
        <EventRecordID>261650</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NERDS-DC01.nerds.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Microsoft Exchange Writer</Data>
        <Data>
        </Data>
        <Data>The writer experienced a transient error.  If the backup process is retried, the error may not reoccur. (0x800423F3)</Data>
        <Data>
        </Data>
        <Binary>00000000A5120000981200000000000042BEB7C511CAC619E59C92030000000000000000</Binary>
      </EventData>
    </Event>

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