TS3297 I have money in my account but the system won't allow me to purchase apps off my ipod touch. Any suggestions?

I have money in my itunes account but it won't allow me to purchase apps on my ipod touch. Any suggestions?

Sounds like you have multiple Apple IDs, which causes a myriad of issues. Go here to straighten it out. Be forewarned that it's a pain.

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TS2755 I have iMessage on my iPod and have just bought a iPad but the iPad won't allow me to activate my account because the email is already in use, can anyone help

I have iMessage on my iPod and have just bought an iPad but the iPad won't allow me to activate my account because it says my email address is already in use can anyone help

Sounds like you have multiple Apple IDs, which causes a myriad of issues. Go here to straighten it out. Be forewarned that it's a pain.

I need to change countries but the system won't allow because of an outstanding 7 cents credit balance. What do I need to do?

I need to change countries but the system won't allow because of an outstanding 7 cents credit balance. What do I need to do?

You can try contacting iTunes Support and ask them if they can remove the balance from your account so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I'm signed in, I have my serial number, but the system won't allow me to access the server to download a replacement for my premiere eolements 10. What am I doing wrong?

I lost my hard drive and am replacing a lot orf software on the new one.software. Bah!
But Adobe premiere 10 won't allow me to access the server to download a replacemet.
What am I doing wrong?

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 10: http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

My husband forgot his apple id password but the system won't allow him to reset it - keep getting a timed out message. Help!

Of course, after he'd tried to reset it, I found the original password. But that now doesn't work and we can't reset the password. We can't even "find" the ID. We keep getting a timed out message, no matter what we try. Since he has no working Apple ID, I'm using mine to ask this question. Possibly relevant - he is NOT a big app user. I set up the account for him when he first got his iPhone a couple of years ago and he has only a few apps installed. So the card details may have expired but, of course, he can't update them either. He recently updated to the latest IOS (6.1.3) and it was when finishing the installation that he ran into the problems with forgetting his password.
Short of creating a new ID, does anyone have any bright ideas?

Call Apple Care for your country and request help resetting the password.

I have money on my account but it won't let me buy anything...

Okay, so i've bought a $15.00 itunes card and redeemed it on the store. I got the message that it was valid and that it is now in my account. PROBLEM: I tried to download an app and it first says: buy or cancel. i press buy then it goes to payment info. required. i put my password in and click billing info... I don't know what to do from here... I have money on my account but it still asks for billing info... i have no credit card to put down so what do i do?

I have money on my account but it won't let me buy anything....
Yes it will.
In Canada, you cannot buy apps with iTunes gift certificates but you can buy music, tv shows and movies.

Have money in my account but when I purchase songs it still charged me for it and the balance stays the same...

I have money in my account but when I purchase songs it still charges me for it and the balance stays the same...

Login to your account and set payment method to none.

Why i have money in my account, but i cant pay for the print from the iphoto?

why i have money in my account, but i cant pay for the print from the iphoto?

I too had this problem after I redeemed two $50 gift cards. I solved the problem by uninstalling iTunes and reinstalling it. Give it a try.
(I'm a Win 7 user.)

I have money on my account but it wont download, what do i need to do to be able to download things. My credit card is also attached

i have money on my account but it wont download, what do i need to do to be able to download things. My credit card is also attached

Hard to say as you give little info.
What happens when you try to buy something?

I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do?

I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96653)

HT2534 I have a I tune account but every time I try to download a free app it's keeps asking me for credit card details but when I put card details in it declines card and I can't turn payment apps off

I have a I tune account but every time I try to download a free app it's keeps asking me for credit card details but when I put card details in it declines card and I can't turn payment apps off

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

TA24640 i have an iTunes US account but I live in Singapore. Can I purchase and use an Apple TV in Singapore ?

i have an iTunes US account but I live in Singapore. Can I purchase and use an Apple TV in Singapore ?

smanza wrote:
i have an iTunes US account but I live in Singapore. ...
You must be within the Country with a Valid Billing Address and Credit Card for that Country to use the iTunes Store of that Country...
To Change Countries > http://support.apple.com/kb/HT1311
... Can I purchase and use an Apple TV in Singapore ?
You will only be able to use the Singapore iTunes Store...
iTunes Store: Which types of items can I buy in my country?

My information from my apple account for my credit card, I have put it back in and it won't keep it. Which won't allow me to purchase apps!

My information from my apple account for my credit card, I have put it back in and it won't keep it. Which won't allow me to purchase apps!

Any error message?

My husband and I have upgraded our phones (iPhone 4s and iPhone 5) to the iPhone 5s. We have given 2 of our kids the "old" phones and want to set them up as an iPod touch. Both kids have email and need to be able to text (iMessage).

My husband and I have upgraded our phones (iPhone 4s and iPhone 5) to the iPhone 5s. We have given 2 of our kids the "old" phones and want to set them up as an iPod touch. Both kids have email and need to be able to text (iMessage).
I have read multiple posts on how to do this and I am still confused.
Apple ID/ICoud:
We want to be able to monitor what they do, but do not want their devices linked to our emails/contacts/etc... Each kid has their own email account. So, from what I have read the best way to do this is to use our family Apple ID, but set them up with a separate iCloud account? Is this correct?
Reset/Restore/DFU:
To start fresh we have done multiple factory resets. I did one that someone said was a DFU and a plan ol' factory reset, etc... Not sure the difference. However, when I do that I get the "hello" screen and am able to start setting the phone up anew. However, when I go to set the phone up as an iPod I end with the same result.
So, here is what I am doing (tell me what I am doing wrong):
Hello Screen
Asks me to select language and selecting: English
Select Your Country or Region: United States
Choose a Wi-Fi Network: select my home wi-fi network
Enter password: entered my home wi-fi network password
Activiate iPhone - wants me to enter Apple ID and Passwordsays that this iphone is currently linked to an Apple ID (k*******@gmail.com). Sign in with the Apple ID that was used to set up this iPhone.
Location Services - I have enabled location services
Set Up iPhone
Set Up as New iPhone
Apple ID
Options are to sign in with your Apple ID or Create a Free Apple ID
Or I could "skip this step"
I signed in with my Apple ID
Terms and Conditions - Agree
iCloud - I can select either to use iCloud or Don't Use iCloud - I selected use iCloud
Find My iPhone - I can select either to use find my iPhone or to not - I selected use find my iphone
Once I do this it says iMessage and FaceTime and shows the following:
my email
my other child's cell phone number
and my husband's work phone number
This is where things do not make sense. I only want the phone set up with the current child's email address. Where did I go wrong?

There are a number of Apple services: iMessage, FaceTime, iCloud, Game center, Find My iPad, etc.
Now, to share apps, music and books you need to have the same Apple ID:
iPad's Settings > iTunes & App Stores > Apple ID > Your purchasing Apple ID.
For the other service, your wife should have her own Apple ID.
All she needs is a valid e-mail address, apply Apple ID below:
https://appleid.apple.com
Here's a limk with useful tips: Note: It's also valid in IOS 6
iOS 5 & iCloud Tips: Sharing an Apple ID With Your Family

I have purchased apps for my ipod touch and they are not loading properly. They appear on the screen, however when I touch them, they do not load and bounce back to the main screen. Any suggestions on how to fix?

I have purchased apps for my ipod touch and they are not loading properly. They appear on the screen, but when you touch them, they do not open and bounce back to the main screen. Any ideas on how to fix?

Try the basics from the manual:
restart.
reset.
restore.
iPod touch User Guide (For iOS 4.3 Software)

TS3297 I have money in my account but the system won't allow me to purchase apps off my ipod touch. Any suggestions?

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