I'm signed in, I have my serial number, but the system won't allow me to access the server to download a replacement for my premiere eolements 10. What am I doing wrong?

I lost my hard drive and am replacing a lot orf software on the new one.software. Bah!
But Adobe premiere 10 won't allow me to access the server to download a replacemet.
What am I doing wrong?

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 10: http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

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