TS3694 cannot restore forgot password and id please help?

cannot restore ipod, forgot password and id please help
thank you

You'll need to connect it to the iTunes library you normally sync it with and restore it.  If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock

Similar Messages

  • I just exchanged a faulty iPhone 4 for a new one, when I got home to restore it, iCloud says "cannot restore backup". Can somebody please help provide much needed advice? Thanks in advance!

    I just exchanged a faulty iPhone 4 for a new one, when I got home to restore it, iCloud says "cannot restore backup". Can somebody please help provide much needed advice? Thanks in advance!

    Yep, that's the only message that popped out. Nothing else. Yes, it's running on the latest ios and I still can't restore it. I called apple and they told me it's probably something wrong with their servers. Anyway thanks for the advice.

  • I have lost everything on my iPod touch including my contacts from Malaysia and photos of my family.  I cannot restore any of this.  Please help!

    All my photos and all my contacts have been lost ever since my daughter reset my iPod and I've lost all my precious photos of my family from Malaysia.  Also my family members far away.  Please, can anyone help!

    >Settings
    >General
    >Restrictions
    -Make a passcode that you can remember and dont tell anyone other than your husband if ya want just incase you forget.
    From here, everything should be fine after that.
    if ya wanna test it (this will not erase your ipod, just follow what i do)
    after putting a Restriction passcode, change the obtions as you plz which is right for her and yourself,
    >General
    -Scroll Down
    >Reset
    -and tab on
    >Reset All Settings
    -a pascode will come up to access this feature
    >Cancel
    -and tab on
    >Erase All Content and settings
    -a passcode will come up to access this feature
    >Cancel
    now you have successfully tested out the feature out. your daughter had press on "Erased All Content and Settings" which it dumped evrything and ordered to go to defaults the way it came up.
    And no problem Glad this helps you.

  • I want to change my Apple ID for IPad because forgot password and all email addresses changed so cannot get informations for password reset. What can I do?

    I want to change my Apple ID for IPad because forgot password and all email addresses changed so cannot get informations for password reset. What can I do?

    I was wondering if you ever figured this out. I have the same issue. When I try to use the support communities, there are so many with the same problems and never seem to be any replys?? Not very helpful and I can not get Apple to return my emails.

  • Forgot password and tryed to restore on itunes but it says i have to login to my device

    forgot password and tryed to restore on itunes but it says i have to login to my device

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd

    I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd and if confirmation is must so please phone number is mine please send a code please help me my apple

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • HT201210 I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.

    I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.
    <E-mail Edited by Host>

    You might try reading the entire help document you linked from:
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • How do I create a "forgot password" and "forgot username" Form?

    Good Day,
    I am in need of assistance in learning how to create a "forgot password" and "forgot username" form in DW CS4.  I have researched Adobe and the Internet and I am coming somewhat empty on tutorials or step-by-step instructions.
    I would appreciate any step-by-step instructions, a link to a good online tutorial, or any other related source that can help me get from beginning to end.
    Thank you.

    Hope this work for you...
    What kind of web programming do you use for? If you use PHP MySQL, you can do it easily.
    For example I use a MySQL Table called "admin":
    CREATE TABLE IF NOT EXISTS `admin` (
      `id` int(10) NOT NULL AUTO_INCREMENT,
      `name` varchar(64) NOT NULL,
      `email` varchar(64) NOT NULL,
      `username` varchar(64) NOT NULL,
      `password` varchar(64) NOT NULL,
      `activation` varchar(64) NOT NULL,
      `level` int(2) NOT NULL DEFAULT '0',
      `date_registered` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
      PRIMARY KEY (`id`)
    ) ENGINE=MyISAM  DEFAULT CHARSET=latin1 AUTO_INCREMENT=2 ;
    INSERT INTO `admin` (`id`, `name`, `email`, `username`, `password`, `activation`, `level`, `date_registered`) VALUES
    (1, 'Andoyo', '[email protected]', 'andoyo', 'andoyo', '8e67d638c0d130a4d66b2888ffc8335b', 0, '2011-09-21 10:32:16');
    Make two files, they are:
    forgot_password.php, contain form and php mail function
    error.php, a redirect page if the mail function doesn't work.
    And then, use your Dreamweaver to make a recordset, called: rsForgotPassword
    Click Insert > Data Objects > Recordset
    Name: rsForgotPassword
    Connection: adobe_cookbooks
    Table: admin
    Columns: All
    Filter: email, Form variable, =, email. Use form variable to pass the value from the form.
    Click OK
    Use if function to make the forgot function work perfectly, for example:
    If the email is entered correctly, the mail script will run
    If the email doesn't exist in the database, the notification will come out
    If they open the page directly, they have to type any keyword
    Final example:
    forgot_password.php
    <?php require_once('Connections/adobe_cookbooks.php'); ?>
    <?php
    if (!function_exists("GetSQLValueString")) {
    function GetSQLValueString($theValue, $theType, $theDefinedValue = "", $theNotDefinedValue = "")
      if (PHP_VERSION < 6) {
        $theValue = get_magic_quotes_gpc() ? stripslashes($theValue) : $theValue;
      $theValue = function_exists("mysql_real_escape_string") ? mysql_real_escape_string($theValue) : mysql_escape_string($theValue);
      switch ($theType) {
        case "text":
          $theValue = ($theValue != "") ? "'" . $theValue . "'" : "NULL";
          break;  
        case "long":
        case "int":
          $theValue = ($theValue != "") ? intval($theValue) : "NULL";
          break;
        case "double":
          $theValue = ($theValue != "") ? doubleval($theValue) : "NULL";
          break;
        case "date":
          $theValue = ($theValue != "") ? "'" . $theValue . "'" : "NULL";
          break;
        case "defined":
          $theValue = ($theValue != "") ? $theDefinedValue : $theNotDefinedValue;
          break;
      return $theValue;
    $colname_rsForgotPassword = "-1";
    if (isset($_POST['email'])) {
      $colname_rsForgotPassword = $_POST['email'];
    mysql_select_db($database_adobe_cookbooks, $adobe_cookbooks);
    $query_rsForgotPassword = sprintf("SELECT * FROM `admin` WHERE email = %s", GetSQLValueString($colname_rsForgotPassword, "text"));
    $rsForgotPassword = mysql_query($query_rsForgotPassword, $adobe_cookbooks) or die(mysql_error());
    $row_rsForgotPassword = mysql_fetch_assoc($rsForgotPassword);
    $totalRows_rsForgotPassword = mysql_num_rows($rsForgotPassword);
    ?>
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <title>Untitled Document</title>
    </head>
    <body>
    <p>Forgot your password:</p>
    <?php if (isset($_POST['email']) && ($row_rsForgotPassword['email']=="")) {
      $colname_rsForgotPassword = $_POST['email']; ?>
    <p>Email doesn't exist in our database</p>
      <?php }elseif (isset($_POST['email'])) {
      $colname_rsForgotPassword = $_POST['email'];
      $username = $row_rsForgotPassword['username'];
    $password =$row_rsForgotPassword['password'];
    $to = $row_rsForgotPassword['email'];
    // Mai function
    $subject = "Your username dan password: ".$row_rsForgotPassword['name'];
    $body = "<html><body>" .
                        "<h2>Thank you...</h2>" .
                        "<p>This is your username and password:</p>".
                        "<ul><li>Username=".$username."</li>".
                        "<li>Password= ".$password."".
                        "From: Webmaster www.javawebmedia.com";
    $headers =           "From: Webmaster www.javawebmedia.com <[email protected]>\r\n" .
                                  "MIME-Version: 1.0\r\n" .
                                  "Content-type: text/html; charset=UTF-8";
    if (!mail($to, $subject, $body, $headers)) {
              $redirect_error= "error.php"; // Redirect if there is an error.
      header( "Location: ".$redirect_error ) ;
      ?>
      <p>Thank you, your username and password has been sent to your email.</p>
      <?php }else{ ?>
      <p>Please type any keyword.</p>
      <?php } ?>
    <form id="form1" name="form1" method="post" action="">
      <p>
        <label for="email">Your email:</label>
        <input type="text" name="email" id="email" />
        <input type="submit" name="Submit" id="submit" value="Submit" />
        <input type="reset" name="Reset" id="submit2" value="Reset" />
      </p>
      <p>The username and password will be sent to your email.</p>
    </form>
    <p></p>
    </body>
    </html>
    <?php
    mysql_free_result($rsForgotPassword);
    ?>
    error.php
    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <title>Untitled Document</title>
    </head>
    <body>
    Oops, error page.
    </body>
    </html>

  • I Phone disabledattempts to sign on because forgot password and made too many

    I Phone is disabled because I forgot password and made too many attempts to sign on. Tried to connect to I Tunes but will not connect. How do I get phone disabled?

    You must restore the iPhone with iTunes. Place the iPhone into recovery mode in order to do so.
    http://support.apple.com/kb/ht1808

  • HT1339 After i Updated itunes al my ipod apps including safari and music, photos and all of them went away and i cannot do anything on it anymore please help?

    After i Updated itunes al my ipod apps including safari and music, photos and all of them went away and i cannot do anything on it anymore please help?

    - Try a reset. Nothing is lost:
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Can you find the apps using the Spotlight search on the iPod? Maybe you just can't find them
    - If you can find them you can reset the screen layout by go to Settings>Genera.Reset>?Reset Screen Layout.
    - Restore from backup
    - Restore to factory settings/new iPod.

  • I cannot receive forgot password email

    i cannot receive forgot password email

    Welcome to the Apple Community.
    Check your Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.

  • My ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

    my ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

    Hey erinoneill24,
    Thanks for using Apple Support Communities.
    Sounds like you can't update your device. You don't mention an error that it gives you. Take a look at both of these articles to troubleshoot.
    iPod displays "Use iTunes to restore" message
    http://support.apple.com/kb/ts1441?viewlocale=it_it
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808?viewlocale=de_DE_1
    If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
    Have a nice day,
    Mario

  • I have formatted my Hard Drive, and i want to restore my bookmarks in firefox, please help!

    i have formatted my Hard Drive due to virus slowing down the computer, and oh!, its OS is XP. i want to restore my bookmarks in firefox, please help! . Good Day!

    Hi,
    Did you backed up these ones on an external support or synced on a firefox sync account ?

  • For some reason Firefox is not asking if I wish to save the user name and password anymore. Please help as to why.

    For some reason Firefox is not asking if I wish to save the user name and password anymore. Please help as to why.

    Your plugins list shows outdated plugin(s) with known security and stability risks.
    *Shockwave Flash 10.0 r32
    Update the [[Flash]] plugin to the latest version.
    *http://www.adobe.com/software/flash/about/
    * Make sure that you not run Firefox in [[Private Browsing]] mode
    * In Private Browsing mode some menu items are disabled (grayed) and features like visited links are disabled and not showing
    * You are in Private Browsing mode if you see "Tools > Stop Private Browsing", possibly grayed
    * You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
    * To see all History settings, choose: Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
    * Uncheck: [ ] "Automatically start Firefox in a private browsing session"

  • After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?

    After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?

    Thanks for the update and clarification. In researching the issue it seems that the 2003 error code may have something to do with the USB connection. I would use this section of one of the above articles:
    Get help with iOS update and restore errors
    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
    To narrow down the issue, you can try different equipment:
    Use the USB cable that came with your device, or a different Apple USB cable. 
    Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
    Try a different computer.
    Solve other issues with the USB connection, then with your security software.
    If you still see the error message, check for hardware issues by following the next section.
    Check for hardware issues
    Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
    Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Make sure that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.

Maybe you are looking for