Turn my Sub-Account into Primary Account

Guys,
Looking for some help as i can't get anywhere with online chat and even after speaking to someone over the phone who advised it would be resolved in 24hrs, i got an annoying text that i could not reply to stating it couldn't be done.
Basically a btinternet e-mail address that i have used for years is classed as as Sub-Account. I have been trying to set up BT WIFI but when i use this e-mail address it says that it is not a primary account - i do know the primary e-mail address but since i never use that i would prefer to have just the one.
So i need to turn my Sub-Account into my Primary Account.
I was advised this could be done, gave them all the details, told it would be sorted in 24hrs time. 72hrs later i received a text message "We have tried to contact you but were unsuccessful, unfortunately the e-mail address you have requested is already in use"
Two things here, i've no missed calls or voicemails so i find it hard to believe they tried to call me, secondly i know that the e-mail address is already in use...because it is me that uses it! I just need it set to my primary...
How difficult can this be? Customer Service is really poor, several issues over the past 6months that i end up spending hours explaining a 2minute problem, i guess this is what happens when you offshore service desks and expect people to use basic transcripts to resolve a clear language barrier.
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Hi Bartram1990,
Welcome to the forum and thanks for the post. I am sorry to hear your request has not been carried out. This is something that I will be able to do for you.
Please drop me an email. Click on my username (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile. Please include your account details and the email address in question. Once I have this info I will be able to sort this out.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Why can't Primary and Sub accounts be accessed on the same page?

I have a Primary email account and also a sub account. I normally use Windows Mail to access my email. In Windows Mail, I can read emails sent to either account, and can also send from either account.
The only time I go to the Webmail page is when I am traveling and can't access my home computer. In Verizon Webmail, I can only check the account I log in with. It's very annoying and time consuming to log in, check one account, sign out, and then log in to check the other account. By the way I use the same password for both accounts. Is there anyway that this can be changed? It should at least give us the option to add a sub account on the same page as the primary account.

If you are wanting the messages to come to the same account, an alias would serve you better than a sub account.
If you really want all of the mail to be in one inbox, set your sub account up in the primary account to be accessed via pop3, or set forwarding on the sub to the primary. That would cause all of your mail to be accessible via the priamry login, but you would still have to log in with the sub to send from that address.
If you need help finding these settings, please let me know.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Sub Accounts Link with Primary Address

Is it possible that a sub-account email address can be linked to the primary address and the subsequent emails appear at the same time in the Inbox. Thanks for any help.
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jp_cwrw wrote:
Is it possible that a sub-account email address can be linked to the primary address and the subsequent emails appear at the same time in the Inbox. Thanks for any help.
Yes, you can do that from the Yahoo mail account of the sub address
Options - Mail Options - POP and forwarding
Enter the address that you wish to forward it to.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I established a sub-account (2nd email address) to my primary account, and can't seem to switch between them in Thunderbird. Help?

Thunderbird will let me rename my primary account with the name of the sub-account (which confused me for quite a while), but I simply want to switch *between* the two accounts. That is, I would like to view the emails received by the primary account, and then, subsequently, change/switch to viewing the emails received by the sub-account. I would like to do these two separate things at will. I am currently unable to do so, and cannot figure out how to. can you help?

''moving to the Thunderbird Questions queue''

Linking sub accounts to primary account

Apart from my primary address, I have another personal one plus one I use for work, I need to link these to my primary address but find I cannot do so. When I log in to the primary address, I cannot see the sub accounts and when I put their addresses & passwords in I get a message that the password is incorrect. I know this isn't the case as I can receive mails in Outlook. If I log on to view the mails in BT Mail in either of the sub accounts, I find that my primary address is shown as sub accounts. How can I change the two sub accounts to link to the primary address? I have gone round in circles trying to sort this out.

You've mentioned BT Mail, so you have a BT ID, all your accounts are migrated and more importantly - you know all your current passwords, make sure of this before proceeding.
You currently have this, and want to make one of the subaccount the 'primary' account:
BT ID:   [email protected] - btid_password
primary: [email protected] - account1_password
sub1:    [email protected] - account2_password
sub2:    [email protected] - account3_password
btid_password and account1_pasword are currently the same.
To make [email protected] your new 'primary' email address:
Login to MyBT using your BT ID and btid_password
Goto 'Edit profile' and change the email address to [email protected]
Update the 'optional' email and/or number - they are only used 'if you forget your details', i.e. for password recovery via the 'Forgotten my password' link on the login page.
At the bottom of the page you'll see:
'For security, please enter your current password' before saving this change.
Enter the BT ID password: btid_password
An email is sent to [email protected] for verification.
Email contents:
Dear Me
You recently requested a change of the email address in your BT.com profile.
To confirm the change of your email address, please click on this link. Please note that, for security purposes this link is only valid for 1 days after which time it will expire. If you do not click on the link above, your email address will not be changed.
Click on the link in the email
You'll see:
Change my username - Password required
We're changing your username to [email protected]. Your username will not change until you supply your password below.
For security, please now enter your password.
Enter the BT ID password: btid_password
You'll then see:
Your username has been changed
Your username is now [email protected]. You should use this username whenever you log in to My BT. Log in with your new details now.
You will end up with:
BT ID:   [email protected] - btid_password <- this does not change
primary: [email protected] - account2_password
sub1:    [email protected] - account1_password
sub2:    [email protected] - account3_password
Note: If you now change the account password, either by the 'Forgotten your password' on the login page, or by changing the password in 'Edit profile' - both btid_password and account2_pasword will be reset.
Good Luck.

I think I screwed up my migration. I turned off the sub-accounts on my Mobile Me Family Pack before I hit the button to move my account. Now it seems I have delete all of my family's email accounts. Can they be re-activated/retrieved?

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I'm tryin to move my account to iCloud too and I have sub accounts. I deleted a couple of the sub accounts and found that one of them (didn't try the other one) couldn't login anymore. I haven't moved to iCloud yet and I was able to re-establish the sub account. I had another go at moving to iCloud and noticed that I may not need to delete the sub accounts, it just warns that I won't be able to add or delete them after moving to iCloud. Maybe that is the way to go. Move the main account to iCloud without deleting the sub accounts?? Maybe this will leave the sub account owners able to move in their own time.
I don't know if you can fix what you have done if you have already moved to iCloud with your main account. Might be time for you visit the local Genius Bar or call Apple support.
I may try a visit to my local Genius Bar over the weekend if I can make an appointment ;-)

'gifting' sub-accounts.

We are still waiting to be migrated- happy about that as I see things are still being tweaked. My husband is primary, with a BT ID which I use to check the bill - my now adult daughters and I have sub accounts which were set up eons ago. I know these subs can be turned into affiliate accounts when the transfer happens : can this be done in advance ie we all get our own BT IDS ahead of time The reason is that my husband travels a lot, with big time zone changes, and I am concerned that the webmail could inaccessible for the subs for a time,which could be difficult. Or could the subs continue to be accessed on the existing email logins ?

You may be able to set up a BTID before hand. I haven't tried it so can't say for sure.
https://www.bt.com/appsprofile/registration/signup.do?addAccountMandate=Y&s_cid=con_FURL_consumersig...
You will still be able to access your emails even if they are not gifted. The only problem is that if they are not gifted, the main account holder can also access them with out the password.
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See link
http://bt.custhelp.com/app/answers/detail/a_id/48771/c/346,6769,7012

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I've tried setting up two sub-accounts to send/receive email but no matter what I try, these accounts error out on sending email. Looks like they aren't recognized by smtp server. Is there a different setting for sub-accounts?

I fixed my problem - I deleted my email account on my iPhone, then tried to setup a new account. I had a few problems setting it up. It wouldn't recognize the incoming or outgoing servers and I lost my email altogether for a few hours. Then I changed every setting possible and finally figured out that I had 2-3 "Other SMTP Servers" as well as my "Primary Server". Once I deleted the Other SMTP Servers, my email worked and i'm able to send emails now!
I also think changing the "Server Port" number helped solve my problem also, and making sure "Use SSL" was turned off.

Bt Yahoo! Premium mail sub account can't use POP3

Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
0[160f140]: SendUsername()
0[160f140]: SEND: AUTH PLAIN
0[160f140]: Entering NET_ProcessPop3 4
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: +
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: POP3: Entering state: 6
0[160f140]: POP3: Entering state: 50
0[160f140]: SendPassword()
0[160f140]: PLAIN login
0[160f140]: Logging suppressed for this command (it probably contained authentication information)
0[160f140]: Entering NET_ProcessPop3 54
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: -ERR [AUTH] Access to this service is not permitted.
0[160f140]: setting auth failure
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: command did not succeed
0[160f140]: auth failure, setting password failed
0[160f140]: ERROR: 4005
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scuba_junkie wrote:
Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
Hi. Welcome to the forums.
Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
I've just tried pop.mail.yahoo.com and get the same message as you
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Retrieve or change password for sub account

I need to retrieve or change the password for a sub account (my wife) Her computer died and am setting up her email on a new computer.

gustav21286 wrote:
I need to retrieve or change the password for a sub account (my wife) Her computer died and am setting up her email on a new computer.
If you know the password to the sub, you can log into it and change the password the same way as you would change the password for the primary.
If you do not know the current password, you can try the forgot password link. Apparently this link is not the same accross all pages, and some of the links don't play well with sub accounts. Go to http://webmail.verizon.net and use the Forgot Your Password? link from there. You will have to answer the secret question for this method.
If you cannot remember the secret answer, you can call Tech Support and have them reset it for you. They will reset it to a random string of numbers and letters, which you can then reset to a personal password through the customer portal. Contrary to what Catemaco stated above, tech support does not have to set your permanent sub account password. Reset passwords are intended to be temporary measures.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Vacation Reply For Email Sub Accounts?

Is there a way to set up a vacation reply for my sub account email addresses? I seem to be able to do it for my primary email address only. Additional information - the primary is the only one that receives email in Verizon Webmail (the primary and subaccounts all receive email in my iMac OSX Mail).
Solved!
Go to Solution.

SecondMate wrote:
Is there a way to set up a vacation reply for my sub account email addresses? I seem to be able to do it for my primary email address only. Additional information - the primary is the only one that receives email in Verizon Webmail (the primary and subaccounts all receive email in my iMac OSX Mail).
In order to set up a vaction reply for the sub account, you have to log into webmail with it and set it up there. Logging in as the primary only gives you access to settings for the primary.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Cannot see sub-account emails in My Verizon

I recently replaced my hard drive and now Windows Live Mail is no longer available. So I'm trying to use My Verizon to check my emails. The only problem with this is that any emails to my sub-account emails are not appearing in My Verizon. How do I fix this. If I can't see my sub accounts I'll have to migrate to another email service like gmail. Can anyone help????

Your primary account and sub accounts are separate accounts in Verizon. If you want to access your sub account's messages, you'll need to log into that account.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Cannot verify an email sub account

Even thought I can send an email to a new sub email account when I try and verify that account so I can send email via that account the verify email from BT does not arrive. As there is no telephone based help for this problem, where do I go to get it solved? And yes I have ensured the email address is correct as it is the same as the one I can send emails to with no problem.

dereklthomas wrote:
Even thought I can send an email to a new sub email account when I try and verify that account so I can send email via that account the verify email from BT does not arrive. As there is no telephone based help for this problem, where do I go to get it solved? And yes I have ensured the email address is correct as it is the same as the one I can send emails to with no problem.
Hi. Welcome to the forums.
May I ask why you are verifying a sub account ? Are you trying to setup access via the primary account in order to send emails "from" the sub account without logging into the sub account ?
Are you verifying the sub account against the primary, or some other account ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Sub account keeps merging with main account

I travel a lot and use Apple to view my emails. However whenever I use the safari browser to view my BT Yahoo account in order to permanently delete emails my wife's sub account populates my iPad mail app. This means I have hundreds of emails all with the same time stamp in my apple mail account. Is there either a way of permanently deletin emails without going through a browser or stopping sub accounts merging into the main account

My original reply was intended to obviate the need to use a browser in order to delete mails which appears to have been succesful so I don't understand why you still need to use the browser. Having said that, it seems bizarre that refreshing a browser opened in one account should cause mails from another account to be delivered to a mail client!! Do you have some form of forwarding rule set up anywhere? Does the mail client have both accounts set up or just the primary account? I.e are the sub account mails appearing in your account or the sub account's inbox?

Email sub-account locked out due to too many log in attempts.

Hi All, If someone has had this issue can you share how to get around this? When I try to log into my sub-account it sends me an access code. But the code brings me to my primary email account, not the sub-account. Thanks in advance for any help on this! VAFrank

Been on hold for over two hours on three different calls -- I guess Verizon tech support is off the holiday? Must be nice! Meanwhile, can't get to email on sub account! This is a sad joke!! You mean that I will be locked out of this email until they decide to take calls again? There is NO reason why I should not be able to correct this from the web without having to speak to anybody! Totally unaccepable. I had better control over sub-accounts with Comcast. Oh, well. I thought Verizon had their act together better than Comcast with customer service and web tools but evidentally I was wrong. With Comcast it was simple -- I paid their bills but never lost service and could fix anything myself. With Verizon, I pay pretty much the same amount for same service but at least I could fix issues suich as this -- I rarely had to call Comcast for tech support -- I've had to call Verizon THREE TIMES to fix this same issue in six months from hiccups with password programs -- I shouldn't see "NULL" for the secret question -- nor should I see the main account when I get locked out of the sub-account and go through the process to get the text code on the phone and whatnot, then get sent to the password settings for the main account -- that is sloppy! Worse, while I see "NULL" for my secret question -- the voice agents can see the question because they ask me for the secret answer! Sloppy, sloppy, sloppy! Worse, Verizon has no explanation for this unacceptable nonsense and has to know about it because I've brought it up with agents. That tells me Verizon simply doesn't care or is satisfied with how things are. I can get just as lousy customer service from Comcast but, as I said, at least I could fix issues such as this with clear instructions on the Comcast customer page -- no "hidden" or "special" links like what was mentioned earlier in this thread, which don't work anyway now if they did at one time! I was with Comcast for 10 years, never, ever had a situation where I couldn't unlock an account. So, counting the days until my contract is over! A year and a half, sadly.

Turn my Sub-Account into Primary Account

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