UCCX Call Back After Adjustable Time Period

I have been asked to create a script that allows a person to call in, enter their phone number, and after a certain number of minutes a call back is initiated. I have found the script from the script repository named BaseLineAdvQueuing which has call back builtin, but I am curious how I could create some sort of timer that is adjustable based on caller input to schedule the call back. For example, "enter the number of minutes before you wish to recieve a call back from the system" the person may enter 45 and this would set the ball rolling for the call back a quarter of an hour later.
Any ideas how I could acomplish the timer aspect of this?
Thank you for your input!

This can get complicated, especially if your call center is already complicated. Basically, you are going to need to write records to your database. Have a scheduled task check your database entries for records which need to be processed for callback. Have UCCX initiated via an HTTP Trigger. That script will then place a call to your CSQ script, wait for an Agent, and then connect the Agent to the caller.
Some challenges you might face:
Scripting UCCX for such a solution
DB design and access
Error handling/User experience
Consideration for EWT
Consideration for which CSQ
Reporting
Cisco will not support you on this, so whatever you do, make it as simple as possible while still achieving the goal. You're going to need to support it yourself.
Good luck.

Similar Messages

Premiere Pro cc 2014 do not import After Effects composition. Inside Premiere Pro CC 2014 is not possible call back After Effects, is not possible to work with After Effects. Thank you

Premiere Pro cc 2014 do not import After Effects composition. Inside Premiere Pro CC 2014 is not possible call back After Effects, is not possible to work with After Effects. Thank you

You haven't given us much to go on here. What exactly are you doing and what exactly happens when you try? Which specific version of each program are you using? (Go to Help>About...)
On a side note, a simple, brief thread title is all that's needed. Something like "After Effects Issue" would be fine. You don't need the full question there.

UCCX call back - 10 digits number followed by an extension number

Hi,
I've built the UCCX call back script which works fine for 10 digits direct lines. In case, if caller doesnt have a direct line, and he wants to leave a 10 digits pilot number followed by 5 digits internal extension number. How to achieve this in UCCX?
For example - 614-XXX-XXXX (extension XXXXX)
Has anyone done something similar in the past? Would really appreciate your quick response.
Thanks.

Thanks Anthony. That means,
- Use 10 digit number in "Destination" field of Call Consult transfer step
- Provide extension number in the "Outpulse Digits" field
- What does "Timeout" mean in this step?
How the pause things work in this step. I mean, once 10 digit number is dialed and connected, then is there any pause in between before extension number is dialed by the system automatically? What typically happens is, company will have the welcome greeting, then they offer you an option of dialing party's extension number? If there is not enough pause in the "Call Consult transfer" step, how will it be taken care of ?
Thank you very much !

Closing characteristic after a time period

Dear All,
I am looking for a way to close an inspection charcateristic automatically after a certain time period.
I have 3 characteristics for my inspection lot. The first should be closed 20 hours after generation of the inspection lot. The second 15 hours after that and the third 5 hours after that.
Is there a way to do it?

You can only make automatic UD for inspectoin lots if you meet the other requirements, which I doubt you do. I.e. all required characterisitics have a status of 5 and all of those use a fixed scope. You could make all your characterisitcs optional but that could lead to a whole bunch of non-processed lots. I.e. if the wait period is met, the lots will be closed out. This might be problems if some day the lab falls behind or is gone over a long planned outage. It also runins the ability to indicate to techs the optional vs required characteristics!
FF

Container transaction NOT rolled back after a long period of time.

Hi, I am using Weblogic 6.1SP5 on RedHat 7.1 and I have seen an unexpected
          behaviour with an MDB and I would like to know if there is any circumstance
          in which a transaction is not rolled back automatically by the container
          after the transaction timeout specified on MDB descriptor expired.
          The fact is I have seen a thread locked for 3 entire days without any
          exception being raised (the trans timeout was set to 900 seconds for
          debugging porpouses)
          Sadly I didn't thought on issuing a ps -ax and a netstat -np in order to see
          if there was any connection active for any of the JVM threads.
          As an aside note I had to throw a kill -9 to Weblogic's JVM in order to
          completely stop it because using the standard "stopWeblogic.sh" script it
          got stalled.
          The only unusual thing that I can think of the MDB is doing is opening a
          connection against a remote system via a socket.
          My question is. Is it possible that a thread locked on I/O (in this case a
          socket) to be out of control in terms of throwing at it a "Transaction
          rolled back exception"?
          I have modified my code in order to set SO_TIMEOUT on the socket just in
          case the other peer hangs and never returns control. But I would like to
          know the problem could be there.
          I know for sure that at the time the thread stalled the other peer died
          (exceptions on other MDBs trying to connect to remote system) but I expected
          a "socket exception" to be thrown by the O.S. to the stalled thread instead
          of having the thread waiting forever on that "open" socket.
          Thanks in advance.
          Ignacio.


While a tramsaction may be rolled back at the transaction timeout,
          the thread is not stopped. The actual exception won't occur until
          the MDB completes. If the MDB doesn't complete (as in this case),
          you won't get the exception.
          "Ignacio G. Dupont" <[email protected]> wrote in message news:[email protected]...
          > Hi, I am using Weblogic 6.1SP5 on RedHat 7.1 and I have seen an unexpected
          > behaviour with an MDB and I would like to know if there is any circumstance
          > in which a transaction is not rolled back automatically by the container
          > after the transaction timeout specified on MDB descriptor expired.
          >
          > The fact is I have seen a thread locked for 3 entire days without any
          > exception being raised (the trans timeout was set to 900 seconds for
          > debugging porpouses)
          >
          > Sadly I didn't thought on issuing a ps -ax and a netstat -np in order to see
          > if there was any connection active for any of the JVM threads.
          >
          > As an aside note I had to throw a kill -9 to Weblogic's JVM in order to
          > completely stop it because using the standard "stopWeblogic.sh" script it
          > got stalled.
          >
          > The only unusual thing that I can think of the MDB is doing is opening a
          > connection against a remote system via a socket.
          >
          > My question is. Is it possible that a thread locked on I/O (in this case a
          > socket) to be out of control in terms of throwing at it a "Transaction
          > rolled back exception"?
          >
          > I have modified my code in order to set SO_TIMEOUT on the socket just in
          > case the other peer hangs and never returns control. But I would like to
          > know the problem could be there.
          >
          > I know for sure that at the time the thread stalled the other peer died
          > (exceptions on other MDBs trying to connect to remote system) but I expected
          > a "socket exception" to be thrown by the O.S. to the stalled thread instead
          > of having the thread waiting forever on that "open" socket.
          >
          > Thanks in advance.
          >
          > Ignacio.
          >
          >

Portlet will not post back after first time

I have a portlet that is using WC 2.2 in version 5.0.4 of the portal. The portlet renders fine and posts back fine the first time. Subsequent clicks on any button requiring a postback go nowhere (just the cursor displaying as an hourglass). No request is made to the web server so it must be hung up in the postback javascript somewhere. Has anyone experienced this issue before. Thanks in advance.

Then I don't know. In these situations I use Visual Studio to attach to IE and do client-side debugging. It's a bit tricky, but doable. Then you can trace where it goes after the second click (if anywhere). Unless someone had the same problem and knows the answer...
Although, we did have a very similar problem where second post back did not work (it would freeze with a hourglass). In our case it was because PTWC 2.2 can't handle large viewstates generated by a data grid. When we disabled the view state, it worked.
Ruslan.

Depreciation run after adjustment in period 14,2007

Hi,
My user has posted adjustment to an asset in period 14. All other periods are closed. Period 13 is already closed and cannot be opened again. And actually, we have run depreciation in period 13.
However, when we want to run depreciation in period 14, system prompt error message and ask to restart run depreciation in period 13.
I am in version ECC5.0.
Now I am confused as the depreciation run is automatically released and therefore, we cannot release the batch in foreground and change the period manually.
How can I resolve this problem?
Thanks.
Rgds,
Nik

Hi Nik,
we solved a similar problem as follows:
1.) Open period 13 again
2.) Run depreciation with "restart" in period 13
3.) Cancel FI document in period 13
4.) Close period 13
5.) Post FI document in period 14 manually
Maybe this will help you solve your problem!
Best regards,
Walter

Multiple queues, few people reporting issue, calls drops after short time

Random agents, usually about 2 or 3 per day for last couple of days, have reported that a call will be delivered to them from the queue and a minute or less into the call the call will just drop. It's happened on different queues on different call centers coming in on different PRI's, etc. Can't seem to find anything wrong and it doesn't seem to be widespread at this point. Just a couple of people a day have complained about it and they come in the next day and it's fine. Any suggestions?

Get some ANIs and time stamps, ask your telco to pull some reports on their side. Look at IGW logs (both Express and Enterprise) and termination detail records (assuming Enterprise).
david

Error after adjusting time: Timestamp too far in the future

It's 4 o'clock and my clock showed 23h no matter what I did, so I adjusted it manually. After that some commands (like sudo) complain that the timestamp is too far in the future. One possible hack is to touch every file in my system, but that's just ugly. What can I do to correct this?
I'm using KDEMod. I think the best thing would be to tell KDE to synchronize with a server, but I can't find that setting

I cleared the sudo cache with "sudo -K" but I don't know what else was affected. This is a stupid error though

Server 2008 smb idle sessions staying open after 15min time period

The SMB idle session time appears to be set to 15 minutes yet there are sessions open that are 4 days old.
I think that the auto-disconnect timeout is being ignored on the Windows Server 2008r2. Sessions should not be staying idle for days.
Thanks
Steve

Hi,
I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.
Thanks for your understanding and support.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

My 4S iphone keeps trying to turn off during phone calls and drops the calls. Sometimes I have to call back 3-4 times to finish a conversation.

While talking on my iphone, the phone tries to turn itself off. Not just once, but continuous, and not just dropping the call, but actually tries to turn itself off.

Well, then I'm glad this is most probably not a hardware issue - at least not an exceptional, maybe defect of all? -. This seems to be a good idea, because 2G will nearly everywhere available, so phone calls are not likely to drop at all. I'm just a bit confused, because they promised intelligent switch even during calls. For me that means that if the better, faster connection is available, then it uses that, and if it wouldn't be, then it switches to the slower one.
Anyways, thanks for your reply. I guess it's a "just get used to it" issue.

Adobe tech support advised that I uninstall my CS 5 and Adobe Reader / Editor products as two weeks ago I began receiving error messages when trying to use these products . They said call back after uninstall for reinstall assistance ,but no ones there ?

cant download and install CS 5 reactivation . I have the serial number

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Server Hung, and came back after some time (WLS 6.1 SP4 / Linux 7.3)

We are using webogic 6.1 sp4 on Red Hat Linux 7.3 2.96-126, and the server just hangs without any reason.
The core dump is pasted below, thanks for the help.
Unexpected Signal : 11 occurred at PC=0x40248304
Function=(null)+0x40248304
Library=/usr/java/j2sdk1.4.1_01/jre/lib/i386/client/libjvm.so
NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.
Current Java thread:
at java.net.PlainSocketImpl.socketAccept(Native Method)
at java.net.PlainSocketImpl.accept(PlainSocketImpl.java:353)
- locked <0x475889c0> (a java.net.PlainSocketImpl)
at java.net.ServerSocket.implAccept(ServerSocket.java:439)
at java.net.ServerSocket.accept(ServerSocket.java:410)
at weblogic.socket.WeblogicServerSocket.accept(WeblogicServerSocket.java:26)
at weblogic.t3.srvr.ListenThread.run(ListenThread.java:260)
Dynamic libraries:
08048000-0804e000 r-xp 00000000 68:03 129264 /usr/java/j2sdk1.4.1_01/jre/bin/java
0804e000-0804f000 rw-p 00005000 68:03 129264 /usr/java/j2sdk1.4.1_01/jre/bin/java
40000000-40013000 r-xp 00000000 68:07 128005 /lib/ld-2.2.5.so
40013000-40014000 rw-p 00013000 68:07 128005 /lib/ld-2.2.5.so
40014000-40017000 r--s 00000000 68:03 193396 /usr/java/j2sdk1.4.1_01/jre/lib/ext/dnsns.jar
40018000-40025000 r-xp 00000000 68:07 48008 /lib/i686/libpthread-0.9.so
40025000-4002c000 rw-p 0000d000 68:07 48008 /lib/i686/libpthread-0.9.so
4002c000-4002e000 r-xp 00000000 68:07 128018 /lib/libdl-2.2.5.so
4002e000-4002f000 rw-p 00001000 68:07 128018 /lib/libdl-2.2.5.so
4002f000-40347000 r-xp 00000000 68:03 17046 /usr/java/j2sdk1.4.1_01/jre/lib/i386/client/libjvm.so
40347000-404fb000 rw-p 00317000 68:03 17046 /usr/java/j2sdk1.4.1_01/jre/lib/i386/client/libjvm.so
4050b000-4051d000 r-xp 00000000 68:07 128022 /lib/libnsl-2.2.5.so
4051d000-4051e000 rw-p 00012000 68:07 128022 /lib/libnsl-2.2.5.so
40520000-40541000 r-xp 00000000 68:07 48006 /lib/i686/libm-2.2.5.so
40541000-40542000 rw-p 00020000 68:07 48006 /lib/i686/libm-2.2.5.so
40542000-4054b000 r-xp 00000000 68:03 145301 /usr/java/j2sdk1.4.1_01/jre/lib/i386/native_threads/libhpi.so
4054b000-4054c000 rw-p 00008000 68:03 145301 /usr/java/j2sdk1.4.1_01/jre/lib/i386/native_threads/libhpi.so
4054d000-4055d000 r-xp 00000000 68:03 353739 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libverify.so
4055d000-4055f000 rw-p 0000f000 68:03 353739 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libverify.so
4055f000-40580000 r-xp 00000000 68:03 353728 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libjava.so
40580000-40582000 rw-p 00020000 68:03 353728 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libjava.so
40582000-40597000 r-xp 00000000 68:03 353740 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libzip.so
40597000-40599000 rw-p 00014000 68:03 353740 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libzip.so
40599000-41c67000 r--s 00000000 68:03 64920 /usr/java/j2sdk1.4.1_01/jre/lib/rt.jar
41caa000-41cc1000 r--s 00000000 68:03 64928 /usr/java/j2sdk1.4.1_01/jre/lib/sunrsasign.jar
41cc1000-41d32000 r--s 00000000 68:03 64923 /usr/java/j2sdk1.4.1_01/jre/lib/jsse.jar
41d32000-41d45000 r--s 00000000 68:03 64922 /usr/java/j2sdk1.4.1_01/jre/lib/jce.jar
41ffb000-41fff000 r--s 00000000 68:02 16080 /opt/cms/config/mydomain/applications/.wlnotdelete/wl_management_internal241202.war
41fff000-42000000 r--s 00000000 68:02 64421 /opt/cms/config/mydomain/applications/.wlnotdelete/wlap49562/sessionmgr.jar
42000000-4212c000 r-xp 00000000 68:07 48004 /lib/i686/libc-2.2.5.so
4212c000-42131000 rw-p 0012c000 68:07 48004 /lib/i686/libc-2.2.5.so

We are using webogic 6.1 sp4 on Red Hat Linux 7.3 2.96-126, and the server just hangs without any reason.
The core dump is pasted below, thanks for the help.
Unexpected Signal : 11 occurred at PC=0x40248304
Function=(null)+0x40248304
Library=/usr/java/j2sdk1.4.1_01/jre/lib/i386/client/libjvm.so
NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.
Current Java thread:
at java.net.PlainSocketImpl.socketAccept(Native Method)
at java.net.PlainSocketImpl.accept(PlainSocketImpl.java:353)
- locked <0x475889c0> (a java.net.PlainSocketImpl)
at java.net.ServerSocket.implAccept(ServerSocket.java:439)
at java.net.ServerSocket.accept(ServerSocket.java:410)
at weblogic.socket.WeblogicServerSocket.accept(WeblogicServerSocket.java:26)
at weblogic.t3.srvr.ListenThread.run(ListenThread.java:260)
Dynamic libraries:
08048000-0804e000 r-xp 00000000 68:03 129264 /usr/java/j2sdk1.4.1_01/jre/bin/java
0804e000-0804f000 rw-p 00005000 68:03 129264 /usr/java/j2sdk1.4.1_01/jre/bin/java
40000000-40013000 r-xp 00000000 68:07 128005 /lib/ld-2.2.5.so
40013000-40014000 rw-p 00013000 68:07 128005 /lib/ld-2.2.5.so
40014000-40017000 r--s 00000000 68:03 193396 /usr/java/j2sdk1.4.1_01/jre/lib/ext/dnsns.jar
40018000-40025000 r-xp 00000000 68:07 48008 /lib/i686/libpthread-0.9.so
40025000-4002c000 rw-p 0000d000 68:07 48008 /lib/i686/libpthread-0.9.so
4002c000-4002e000 r-xp 00000000 68:07 128018 /lib/libdl-2.2.5.so
4002e000-4002f000 rw-p 00001000 68:07 128018 /lib/libdl-2.2.5.so
4002f000-40347000 r-xp 00000000 68:03 17046 /usr/java/j2sdk1.4.1_01/jre/lib/i386/client/libjvm.so
40347000-404fb000 rw-p 00317000 68:03 17046 /usr/java/j2sdk1.4.1_01/jre/lib/i386/client/libjvm.so
4050b000-4051d000 r-xp 00000000 68:07 128022 /lib/libnsl-2.2.5.so
4051d000-4051e000 rw-p 00012000 68:07 128022 /lib/libnsl-2.2.5.so
40520000-40541000 r-xp 00000000 68:07 48006 /lib/i686/libm-2.2.5.so
40541000-40542000 rw-p 00020000 68:07 48006 /lib/i686/libm-2.2.5.so
40542000-4054b000 r-xp 00000000 68:03 145301 /usr/java/j2sdk1.4.1_01/jre/lib/i386/native_threads/libhpi.so
4054b000-4054c000 rw-p 00008000 68:03 145301 /usr/java/j2sdk1.4.1_01/jre/lib/i386/native_threads/libhpi.so
4054d000-4055d000 r-xp 00000000 68:03 353739 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libverify.so
4055d000-4055f000 rw-p 0000f000 68:03 353739 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libverify.so
4055f000-40580000 r-xp 00000000 68:03 353728 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libjava.so
40580000-40582000 rw-p 00020000 68:03 353728 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libjava.so
40582000-40597000 r-xp 00000000 68:03 353740 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libzip.so
40597000-40599000 rw-p 00014000 68:03 353740 /usr/java/j2sdk1.4.1_01/jre/lib/i386/libzip.so
40599000-41c67000 r--s 00000000 68:03 64920 /usr/java/j2sdk1.4.1_01/jre/lib/rt.jar
41caa000-41cc1000 r--s 00000000 68:03 64928 /usr/java/j2sdk1.4.1_01/jre/lib/sunrsasign.jar
41cc1000-41d32000 r--s 00000000 68:03 64923 /usr/java/j2sdk1.4.1_01/jre/lib/jsse.jar
41d32000-41d45000 r--s 00000000 68:03 64922 /usr/java/j2sdk1.4.1_01/jre/lib/jce.jar
41ffb000-41fff000 r--s 00000000 68:02 16080 /opt/cms/config/mydomain/applications/.wlnotdelete/wl_management_internal241202.war
41fff000-42000000 r--s 00000000 68:02 64421 /opt/cms/config/mydomain/applications/.wlnotdelete/wlap49562/sessionmgr.jar
42000000-4212c000 r-xp 00000000 68:07 48004 /lib/i686/libc-2.2.5.so
4212c000-42131000 rw-p 0012c000 68:07 48004 /lib/i686/libc-2.2.5.so

Smart playlist based on play counts within specific time period?

I have tooled all around with the smart playlist options, and this is not a possibility, based on the options iTunes gives you. So I'd like to know if there is a posibility that a script can be written for something like this.
What I want is to be able to create a smart playlist that generates a list of songs that I played a lot during a certain time. For example, if I want to listen to a collection of songs that I had been listening to a lot back in October, I would want an option to do something like this.....
Plays (from [10/01/13] to [10/31/13]) is: (greater than) [12]
Meaning I played it more than 12 times in October alone. Could've played it before that, could've played it after that, but I only want the 13+ October plays to be considered.
Using the options "plays" and "last played" isn't going to work, because that's just gonna eliminate any song that I played again after that time period.
So can a script be written for something like what I'm looking for?
I don't know if it's a posibility because that would mean that iTunes would have to log every single play on a song, and I don't think it does that. I think it erases its memory of the previous play date each time the song is played again.

The last iPod update I had is at least 3 month ago (iPod click wheel, system version 3.1). I am pretty sure that the live update at least those based on play count still did work after that. After updating to iTunes 5 it definitely was gone. I don't know if it is iTunes 5, but this is when I realized it and I did not install anything else for my iPod the last couple of months.
I am pretty sure that it worked before, because I used to listen to audio books that consist of 5 minutes track. The live update helped to avoid listening to the same track twice. I would have recognized the missing live update earlier otherwise.

Io exception: Connection reset - after some time interval

Hi,
We are facing a problem in connection while implementing connection pooling using OracleDataSource .
Application is running with out any issue if it is called continuously.
If we call the application after some time interval, connection is being reset. We are able to get the connection instance but connection reset exception is thrown while calling callableStatement.execute().
If application called after application restart it is working fine.This issue is happening only for the first few calls made after some time interval.(after 1 hr)
After that call is proceeding without any issue.
Environment Details
Application is accessing 4 oracle databases and the versions are viz., 9.2.0.8,10.2.0.3,10.2.0.4 and 9.2.0.1.
Driver : ojdbc14.jar
App Server : tomcat
jdk version: 1.5
OracleDataSource is being used for connection pooling.
propCache.setProperty("ConnectionWaitTimeout",10); // caching parms
ods.setConnectionCachingEnabled(true);
ods.setLoginTimeout(intLoginTimeout);
propCache.setProperty("MinLimit","5");
propCache.setProperty("MaxLimit", "20");
propCache.setProperty("InitialLimit","5");
propCache.setProperty("ValidateConnection", "true");
propCache.setProperty("AbandonedConnectionTimeout", "10");
The exception details are as follows
java.sql.SQLException: Io exception: Connection reset
at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:112)
at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:146)
at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:255)
at oracle.jdbc.driver.T4CCallableStatement.executeForRows(T4CCallableStatement.java:987)
at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1170)
at oracle.jdbc.driver.OracleStatement.doScrollExecuteCommon(OracleStatement.java:4043)
at oracle.jdbc.driver.OraclePreparedStatement.doScrollPstmtExecuteUpdate(OraclePreparedStatement.java:10826)
at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3337)
at oracle.jdbc.driver.OraclePreparedStatement.execute(OraclePreparedStatement.java:3445)
at oracle.jdbc.driver.OracleCallableStatement.execute(OracleCallableStatement.java:4394)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:834)
at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:640)
at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1286)
at java.lang.Thread.run(Unknown Source)
Any suggestion to resolve this issue is greatly appreciated.
Thanks.

Hi,
try to utilize OracleDataSource#setConnectionCacheProperties() with property InactivityTimeout equals to 1800 (30 minutes in seconds).

UCCX Call Back After Adjustable Time Period

Similar Messages

Maybe you are looking for