UCCX Script: Capture Original Called Number

Hi Folks,
I am not a expert in UCCX Environment, but I have to perform a basic script to capture original Called Number.
1) I have two Cisco 3825 Gateways connected over the PSTN with ISDN Signalling;
2) I am receiving the last four digits from my local provider (XXXX) and send that via voip dial peer to UCCX 10.1 to trigger 71011000. I am using the num-exp .... 71011000 to matching this dial peer.
My problem:
I need to play an annoucement that this prefix will change to another, but I have to delivery the call to CUCM extension number after that. I have the prompts yet, but how can I capture the original Called Number, since I have translated it using the num-exp commando on Cisco 3825 Gateway ?
Regards,
Luiz

I would create a separate dial-peer with the correct called number on the gateway, and add a trigger for that extension number in UCCX. Even if you have to translate it from 4 digits to an 8 digit number, you still have a unique called number coming into UCCX that you can use in your script.

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Hi Jon
I was tested "Set Call Contact Info step to mark the call as handled" last night , but not working .
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netbakter,
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Hello,
I am writing a UCCX script that pulls the calling and called numbers and does some other cool stuff to find an outcome and finally what to do with that specific call.
Everything is working except I am not getting the called number. The called number I am seeing is the CTI Route Point number that was called to get the call into UCCX rather than the PSTN number.
The setup is as follows:
PSTN ---> SIP ---> CUBE ---> CUCM ---> UCCX
I can see the called number in the SIP messages and of course call manager is routing based all the called number I have done everything I can think off but it is still not showing me the PSTN called number in UCCX.
I have attached a screen shot of the Get Call Contact Info step in UCCX scripting let me know if you need to see anything else related to the script.
Any help appreciated.
Thanks

If the DNIS supplied at ingress to CUCM does not match the CTI RP DN then either you have Significant Digits stripping the called number down on the SIP trunk or a translation pattern modifying the called number before it gets to the CTI RP. In either case, CCX can only work with what CUCM gives it over the CTI QBE channel. A translation pattern resets the calling/called number to whatever transform it is performing so "Original Called Number" won't work either.
Just mentally map the PSTN DNIS to the CTI RP DN and program the script to act accordingly based on the CTI RP DN.

UCCX script to pull XML data

Hello,
My goal is to create a UCCX script that will run on a Standard license server. Basically, when a user dials a four digit "speed dial", I want them to be translated to a UCCX route point, that will take the original called number, and the calling number, and use that to create a URL that it will then query and retrieve the actual number that will need to be dialed.
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</CallingXML>
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Here's an update: I have the script retrieving the correct numbers and formulating the URL correctly. It also appears to be delivering the query from the XML.
Here's what the XML looks like when I hit it from my browser:
http://tempuri.org/
">
http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">63141017918003551111
When I do an Interactive Script Debug session and dial the number, I can see that there are two problems: 1) the NewNumber string is "null" by the time it gets to the step to do a Call Consult Transfer, and 2) the script just shows up a blank Exception.
This tells me I am not parsing the XML correctly.
Here is what I have currently:
NewNumber = Get XML Data (xml, "/descendant::XMLDataResponse/child::XMLDataResult/child::PhoneNumber")
Which based upon what I've read in Cisco's Volume 2 and elsewhere, should be correct.
Notice in the screenshot that the XML data that UCCX pulls in looks different from when I look at it from my browser. I've also attached the script.
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Mark

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Sorry I forgot to mention we're using IPCC Express.
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Hi
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The version of Call Manager that I am on does not have a way to block an ANI coming into system (apparently later release do, will upgrade later).
The calls from these auto-dialers that are coming in are going to our Call Center Express trigger.
I created translation pattern that directs calls to that trigger to a new script. New script has "if/ then' stmt that says if the nubmer is xxx-xxx-xxxx (listing the specific auto dialer number), I route it to a fax machine, if not then go to next step, did another 'if / then' for the 2nd auto dialer number, if not that number then I route the call to the regular trigger for the call center script (if it is then it also goes to the fax number).\
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Those auto dialer calls have not stopped (number of calls reduced signficantly- but not gone).
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Here's one way, which seems to be the preferred way in Java to find a needle in a haystack:
Variables
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Script
Start...ANI = Get Call Contact Info (--Triggering Contact--, Calling Number)If (java.util.Arrays.asList(blocked_numbers).contains(ANI)) True /* This is a blocked caller */ False /* This is not a blocked caller */...End
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Anthony Holloway
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Calling number specification to be routed to designated agent via CCX script

I want to be able to specify a number e.g. 502-8475 in the script that would then be routed to specific skilled agents in a queue. The number specify will be forward by another PBX to the queue number so that numberr will not be the caller number but the called. Can this be done with the script if so how.

Different skills = different queue as UCCX Customer Service Queue (CSQ) is constructed based on skills assigned to it.
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Existing calls are still following the script they arrived to, all new calls will follow the updated script.

UCCX Script CUCM XML Directory lookup for Calling name

Hi there!
I'm trying to fetch "calling name" by the below uccx script params but get "no protocol" java exception according to the attached screenshoot.
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Variables:
This is part of the code:
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calling_number = Get Call Contact Info(--Triggering Contact--, Calling Number)
if (calling_number != null && calling_number.trim() != "")
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Hi-
Did you configure the 'Call Variable Layout' or did you only configure the steps in the script?
Take a look at the 'Manage Call Variables Layout' section in the CCX Administration guide.
Cisco Unified CCX Administration Guide, Release 10.0(1)
Cisco Unified CCX Administration Guide, Release 10.5
Cisco Unified CCX Administration Guide, Release 10.6
I have not worked much with Finesse, so I cannot provide an example.
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I need some help on following scenario.
I have a customer UCCX 9 and When a new customer calls the contact center via a main number (eg:02089772111) to open an account or register themselves, caller will go through all the necessary welcome message …. And to an agent as normal
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And also the agent finally assign the customer to an internal person (eg: John on extension 3001 (not an agent)) and complete the account registration, like cisco assigning a TAC engineer to a case opener.
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Thanks
Shameer

Shameer,
Your XML file could look something like this:
<?xml version="1.0" encoding="ISO-8859-1" ?>
<Numbers>
<ANI="07929768200">
<Ext>2001</Ext>
</ANI>
<ANI="02089772144">
<Ext>2002</Ext>
</ANI>
</Numbers>
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HTH,
Adam
**Please remember to rate helpful posts, for the betterment of the community**
Edit: fixed XML code. I was unaware that you can't have numbers as element names

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Anybody has idea how to call web service on UCCX script editor.
I read i have to built custom java code and import it into UCCX. Can anybody support how to use it.

Hi,
that's one way but there are several other options as well:
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G.

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When the script executes I loose the origional dialed number information, even though i have the "Forward called number" box checked in the Route Point.
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Where did my number Go ?!?!?!? and how do I get it back !!!
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A translation pattern starts a new call within UCM in a manner of speaking. You will not see pre-transformed information in this scenario.
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UCCX Scripting:Not able to tranfer calls to Operator.

HI Experts.
I am trying to make a script like
thank you for calling XYZ Company if you know the extension please dial it now or press 0 for assitance.
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I have attached the script where i am able to transfer the calls to Users ext successfully but i also want to transfer calls to operator when any body from outside press 0.
Please review my attached script and let me know how i can do it to complete the rest.I have attached My script and also the snapshot.
Waiting for reply
thanks and best regards

Add an integer varible named intCount and set it to 0. I've added some lines and bolded them for you. The first time the script asks for a number, intCount will be 0, the second time it will be 1, so the test will be false the second time and terminate the call. I don't know what type of buisness you are in, but you may want to record a message telling them they are being disconnected and place it right before the terminate statement.
Start
Delay 2 sec
Accept (--Triggering Contact--)
startscript
PhoneNumber = get digit string (--Triggering Contact--)
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If (PhoneNumber == "0") Then
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if (intCount > 1) Then
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goto startscript
prewrapup
Terminate (--Triggering Contact--)
wrapup
end

UCCX Script: Capture Original Called Number

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