Unable to access telephone support

The telephone goes dead when transfering

Hi Conversion,
Earlier we were facing technical issues in our phone lines. But Now Phone support is up and running.
Please see the Adobe Support info ( Chat and Phone ) in the below mentioned link
http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Eshant

Similar Messages

Unable to access Adobe support

I have a laptop on which I have installed CS5
The machine has died.
I have tried to follow the support trail through the web pages and having got to the "I cannot access my previous computer" when I click on 'contact us' I get taken back to the opening page.
How to I contact web chat?

Hey jeand63612291,
We are really sorry for the inconvenience that has caused to you.
Could you please let us know what version of OS are you working on.
If possible, share the screenshot of the error message that appears on your screen.
What all workarounds have you followed till now?
For an issue where you are unable to start a trial version, please refer the KB doc link mentioned below:
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Hope to hear from you.
Regards,
Anubha

Unable To Access SAP Support Portal

Hi Guys,
When i tried to connect SAP Support Portal i am getting the fallowing Error.
An authorization error occurred when you tried to access the requested document.
This may be because you are not authorized to access this document.
But on other Machine i am able to Access this any body has idea why it is happing Thanks in advance.
Thanks
Kiran.B

Hi Kiran,
guess you're using sso-certificates...and on the machine it doesn't work there's something wrong with it...
Ok, not really a solution, but may be a point to check...
Peter

I have restored my i pad 2 and am now unable to access internet banking. the message tells me my browser is not supported. how do I correct this please?

I had to restore my i pad to delete restrictions on facetime. I am now unable to access internet banking with Natwest due to my browser not being supported? How do I correct this? It was working ok before i did the restore. Thankyou.

You are most welcome

Hi... I just attempted to update CC. Download itself appears to have happened, but when then I got this message... Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support .... can

Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support
Any ideas?

Hi Serpent,
Try the following Steps:
open activity monitor and close all Adobe related applications
navigate to: /Library/Application support/Adobe
In that directory you will see a folder named OOBE - Rename that folder to OOBEold
Navigate to: MAC HD /Application/Utilities directory
In there you will see a folder called "Adobe Application Manager" - delete it
Download the Adobe Cleaner Tool from here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Open the Cleaner Tool and choose to clean "Creative Cloud" only.
Download and install Creative Cloud again - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
Regards,
Rave

Under Snow Leopard I used a WD My World NAS to back up my Mac Pro (Mid 2010). When I upgraded to Lion I am unable to access the backup because the NAS does not yet support AFP. I have now bought a Time Capsule and want to transfer the old backup onto it.

Under Snow Leopard I used a WD My World NAS to back up my Mac Pro (Mid 2010). When I upgraded to Lion I am unable to access the backup because the NAS does not yet support AFP. I have now bought a Time Capsule and want to transfer the old backup onto it.
How can I recover the NAS back up to put on my new Time Machine.
Talking to Apple Support Adviser was a waste of time on case number 239647273
Any thoughts or pointers?

Keep the old OS around and just kick the tires and test new OS. Apple has a history and habit of breaking support in things like this.
You can use TimeMachine as one level of backup, and even there there were changes with Lion, I would always recommend foremost backup clones of every volume. And clone (SuperDuper etc) can be stored on something like HP NAS Media Server which also was supporting TimeMachine, iTunes - until Apple made that harder and more their own proprietary format.
Apple AirPort Time Capsule Support
Lion Communities
Cloning as a Backup Strategy
Rather than "upgrade" I would clone the system, and do a clean install, then allow Setup Assistant to import your files.
Others who are asking the same question:
http://www.bing.com/search?q=mac+os+x+lion+WD+My+World+NAS

Unable to access CC assets and VERY frustrated with support

I just spent a fruitless hour trying to discover why I am unable to access my assets on the Creative Cloud. CC acts as if my membership isn't current, in that I see a folder of mine, but when I click on it, it disappears. After an hour with support I was unceremoniously disconnected and don't have the fortitude right now to start over again. Is there any chance of speaking with a U.S. based support person who speaks intelligible English?

David, thank you for your response. I recognize you as one of the
helpful people on the forum and gather that you are an Adobe employee.
With respect to the problem I wrote about: The following morning
everything was working normally again. During the several days that I
was having the problem, I did try accessing CC via two different
computers and on 2 different browsers, all with the same result. My
impression was that CC was treating me as though I was someone whose
subscription had lapsed. I could see that the folder I had created for
image files was there on my screen, but when I clicked to open it the
folder would disappear. So I'm guessing that CC had incorrectly changed
my status as a subscriber and then somehow this got corrected. In
reviewing the forum issues, I haven't seen anyone complain of exactly
the same problem.
I would also like to say a word about Adobe support. As a loyal
purchaser and user of multiple Adobe products for the past 15 years, and
also as an Adobe shareholder, I find the current trend in support to be
very disappointing. I have had minimal need for support over the years
but had always had good service until recently. After subscribing to CC
I had occasion to seek help from Business Catalyst support which was
just as frustrating and unhelpful as my attempt to obtain CC support on
8/3. The forum seems to be able to solve some problems but it can't
always happen in a timely manner. I fear that the current status of
Adobe support, if my two recent experiences are typical, will serve to
drive customers away from Adobe.
I do thank you for your interest in my problem.
John

Im getting the following Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support

I'M GETTING THE FOLLOWING ERROR
Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support

Error downloading Creative Cloud applications

Why am I unable to access my new Post Office Account they state that you will not allow and I will have to use Internet Explorer why?

I have just opened a new account with the Post Office but I am unable to access this on the net. Telephoned Customer Services but say that I will not be able to access through Firefox and will have to use Internet Explorer. Going back to Internet Explorer is not something I want to do because I like Firefox, please explain why Firefox is blocking access if this is true. I have clicked 'allow' but it made no difference and the only message coming up is "timed-out" when I have been much less than 5 mins putting security details. Please advise. Paula

I doubt if Firefox is blocking access. More than likely, that website is made to use ActiveX, or other proprietary Microsoft code, that only Internet Explorer can handle.
If you post the address of that "Post Office" website, maybe one of us support helpers can figure out the exact reason for that.

Unable to Access Calling Features or Calling Plan ...

I was wondering if anybody could advise if there is a dedicated support team for issues with BT.com. I am having issues when attempting to access either the Calling Features or Calling Plan Pages from BT.com. I have no problems viewing recent usage or Billing etc. and I am able to make payments. When trying to access the Calling Plan I receive the following error ... "We're sorry. Sorry, we can't continue your request with the account number provided. Please call us on 0800 800 150 to continue." The Calling Features page, returns this ... "Sorry, we can't change your Calling Features at the moment. Sorry, your account number wasn't recognised. Please check and try again." I have tried the 0800 number but nobody seems able to help and I eventually got cut off as I was transferred for the fourth time, so I thought I would see if anybody else has had the same experience and could help me short cut the IVR. Many thanks.

I also have the same problem. Here is a copy of the email I sent BT after spending a frustrating amount of time talking to their call centre to people who clearly did not have a clue. What is worse is they do not seem to have an escalation process to deal with problems that are not on their script and that they do not understand.
>>>
Sir,
I am writing to complain about the exceedingly poor customer service I received today.
I have for a long time managed my account TH******* on line. Last year I added account GB******* to the list of accounts I manage online. Ever since this account has been set up I have noted that when I select the 'calling plan' option for this account I get the message "Sorry, we can't change your Calling Plan at the moment. Please call us on 0800 800 150 to continue" and when I select the 'calling features' option I get the message "Sorry, we can't access your account information at the moment. Please try again later".
Today I tried to do something about this. As directed I called 0800 800 150.
Issue 1. None of the 4 options (i to place or check on an order, ii calling about a bill, iii moving home, iv a fault or need help with your service) actually apply to what I am calling about but I am forced to listen to them twice because there is not get out option supplied until the recorded message 'you do need to choose one of the options.'
If you provide a number to call from a website then that number should provide an option that actually applies in the circumstances relating to the reason the number was given. In this case I am calling because the website is not functioning correctly. There was no option for that.
Issue 2. Before I finally managed to reach a person, I was asked to enter my phone number and my account number. But when I reached an 'advisor' she asked for my account number again.
If your system does not pass the account number through to the advisors, why make me key it in. If it does, why am I asked for it again?
When I finally managed to speak to someone after selecting a range of inappropriate options I explained my problem. At first, she just offered to help me change my package. I explained that this was not what I was asking but that I wanted to be able to manage this account online. I was advised that there is currently a fault on the website and that I should try again later.
On reflection, I decided that this answer was inadequate since I could clearly see both of the options on the account TH******* and I had never been able to see these options on the new account since it had been set up despite having tried several times.
Issue 3. The answer given does not seem to address my problem.
So I called again.
Repeat issues 1 & 2.
This time I reached Kamal in billing and services. Similarly he just offered to help me change my package. I explained that this was not what I was asking but that I wanted to be able to manage this account online. I explained that I could do this for account TH... but not account GB... After some time he came back with the answer that it was not possible to do with GB accounts but was with TH accounts. I expressed incredulity and asked to register a complaint about the fact that I could manage one account comprehensively but not the other. I then noticed for the first time that on the 'Accounts' page on the website, there was no telephone number showing under the account number GB****** whereas there was under the account number TH******8. So I suggested that perhaps the account had not been set up correctly.
After some considerable time while he looked into this, put me on hold several times, and at one point suggested that he might have to reset my password, he finally came back to me with the response that there was a technical problem with the website and that I should try again in 24 hours.
Issue 4. It is unacceptable that I was kept hanging around for so long while he attempted to diagnose the problem.
Issue 5. Clearly, the advice he gave me earlier in the call that "it was not possible to do with GB accounts" was rubbish.
In all, this was a totally unsatisfactory experience. I am hoping someone can explain why your system is so convoluted and, in the end, inadequate. Most of all I would like to be assured that my account will now be able to be managed online - if not, why not.
I will try the system again in 24 hours as advised by Kamal. Hopefully I will find that it works.
>>>
Unhappily, it didn't work as I expected it wouldn't. One week later I still had not received a reply to my email so I emailed them again.
Finally, 4 days after that I received the following reply
>>>
The incident A/c no : GB****** - Unable to access calling plan online that you reported has now been resolved.
Please note that you have not attached telephone number while adding this account to online profile.
Please remove account and add again with telephone number after that you will able to access calling plan within 24hrs.
Thank you for your time in this matter and we apologize for any inconvenience that may have been caused.
<<<
Note that they are telling me the problem is my fault. What do they mean 'you have not attached the telephone number' - I can clearly see the billing information for this number so it clearly is 'attached' to the account.
After hunting for ages on their website to find an option to delete the account as suggested I eventually found it, pressed the delete button and ....
You cannot remove this account from your profile. For further assistance, please call 0800 800 152.
We're sorry, but it's not possible to remove this account from your profile at this time.
OMG!
So I guess I am going to have to spend yet more time on the phone to them. I'll let you know how I get on.
Phil

Unable to access the data from Data Management Gateway: Query timeout expired

Hi,
Since 2-3 days the data refresh is failing on our PowerBI site. I checked below:
1. The gateway is in running status.
2. Data source is also in ready status and test connection worked fine too.
3. Below is the error in System Health -
Failed to refresh the data source. An internal service error has occurred. Retry the operation at a later time. If the problem persists, contact Microsoft support for further assistance.
Error code: 4025
4. Below is the error in Event Viewer.
Unable to access the data from Data Management Gateway: Query timeout expired. Please check 1) whether the data source is available 2) whether the gateway on-premises service is running using Windows Event Logs.
5. This is the correlational id for latest refresh failure
is
f9030dd8-af4c-4225-8674-50ce85a770d0
6.
Refresh History error is –
Errors in the high-level relational engine. The following exception occurred while the managed IDataReader interface was being used: The operation has timed out. Errors in the high-level relational engine. The following exception occurred while the
managed IDataReader interface was being used: Query timeout expired.
Any idea what could have went wrong suddenly, everything was working fine from last 1 month.
Thanks,
Richa

Never mind, figured out there was a lock on SQL table which caused all the problems. Once I released the lock it PowerPivot refresh started working fine.
Thanks.

Hi unable to access itune store on my itunes app all my purchased songs are there

I am unable to access the store I have credit and I can access my account history but unable to connect with store to purchase more songs

Hello, rarehope.
Thank you for visiting Apple Support Communities.
I would need more information regarding exact error messages received or exactly what issue your are experiencing in order to better assist you. However, here is an article that will help you troubleshoot issues downloading media from the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

I am trying to install IOS 8 on my iphone 5 using ITUNES..it says memory full. I am unable to access my phone!

Hello,
I am trying to install IOS8 on my iphone using ITUNES and I am unable to do it. After following the entire process at the end it says that the memory is full and I am automatically disconnected. I am also unable to access my phone, when I turn the phone on it appears a red itunes button together with a charger.
Please help me..
Thank you very much!

Hello,
You'll need to install Flash Player 10.3.183.90, the last version supported for OS X 10.5.8. Download the archive zip file, http://download.macromedia.com/pub/flashplayer/installers/archive/fp_10.3.183.90_archive.z ip, and extract the contents. Then navigate inside the 10_3_r183_90 directory and use the file named flashplayer_10_3r183_90_mac_intel.dmg.
Maria

Unable to Access Web Site (with same name) outside of Local Network

Hi everyone,
I have my web site (and some other services) hosted outside of my network by my hosting provider, but handle all other items using OS X Server on my network (i.e. Wiki and so forth).
The problem is now that I am unable to access my website at www.mydomain.com from within the network. I have external DNS set up for www.mydomain.com to point to my website, while mydomain.com points to my OS X Server (static IP address). Internally in OS X Server's DNS settings this used to work when I had www.mydomain.com resolving to the IP address of my web host, in addition to the default domain settings that OS X had set up. For some reason this is no longer working, and I am unable to figure out why.
Using latest version of OS X Server 3.0.2.
Any help is greatly appreciated. Thanks!
Update: this ended up being a redirect issue on the web host. I added another subdomain that was hosted externally, and it worked fine. For some reason my web host is redirecting www.mydomain.com to domain.com.

I am in Texas and cannot get to that site either. Do you know for sure the site is up and working? It could just be down (for days, a site I support was down for almost 4 full days a few weeks ago due to a virus problem).
This may (again, may) be your problem: I see you have a173.48.x.x (you really should x-out the last two octets of your IP address for privacy reasons), I am on a 173.74.x.x address; I know some people have had problems with getting to some sites now that they have a 173.x.x.x address. I think Verizon obtained addresses in that range and some of the addresses apparently previously belonged to spammers or some malicious folks.Some sites (web sites, intermeidate routers, etc.) blocked those addresses, and may not have updated their filters to remove the block on those addresses because they don't know that Verizon now owns them. If this is the problem, eventually those filters will get updated and you will be able to access the site, but this could be a fairly long time.
If you know how to contact that site I suggest you email them about the problem. You can also try turning off your router overnight and when you turn it back on the next day you may find that you have a different address (one that doesn't start with 173) that will allow you to get to the site.
I don't think there is much Verizon can do to help, it is not their site that is blocking your address (at least I don't think it is).
Hope this helps.
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

HT1567 I can't import an audio cd to itunes to add to my library. I ran a diagnostics test and it had a red light next to: Unable to access audio cd. I am wondering if anyone else has had this problem and if there is an easy solution?

I can't import an audio cd to itunes to add to my library. I ran a diagnostics test and it had a red light next to: Unable to access audio cd. I am wondering if anyone else has had this problem and if there is an easy solution?

Satellite L675-S7113 Specifications (PSK3AU-07C02S)
Satellite L675-S7113 Support Page
rwls wrote:...since I got it 3 years ago I've been unable to burn an audio CD from ITunes or Windows media although it worked once after the computer had been shut off for awhile..and didn't find the problem until after my warranty had expired...
From your statements above, it sounds like you never tried to burn a CD for at least the first year that you owned the laptop, as it had a one year warranty on it. While you might have used it frequently to install software, play DVDs, Blu-Ray disks, etc, that's unclear from your statements. Nonetheless, it might just be dirty-dusty. So, before deleting-uninstalling any software, and given they're cheap, try a CD-DVD Cleaner Disk first and see if that resolves your problems.
Let us know what happens. Good luck.
Mike

Unable to access telephone support

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