Unable to define RETURN REASONS in CREDIT_MEMO_REASON in Receivables Lookup

Hello All,
I am unable to define RETURN REASONS in CREDIT_MEMO_REASON in Receivables Lookup for RMA in 12.0.6 version. How to define. The moment i click the line level the add button gets disable.
Please help me regarding this. It is urgent.
Thanks in Advance.
Regards
Aditya

Hi,
Please change the access level to 'User' and then you can add new reason codes.
Thanks
Robert

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