Unable to do billing

Dear gurus,
After doing PGI i am unable to do billing in vf01 i also tried to use vf04 it is giving same error too. What should i do.
Thanks

Hi
What is the error its showing, check the following settings
Copy controls from Order to biling or delivery to billling
Check in doc type - OR - Billing details which billing type assinged
Check the item category settings
regards
Satish

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URGENT: Unable to view Bill

Hello, I have been trying to view my bill online for the last four days. Every time I log in and go to My Verizon > View Bill, I get the following message: "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." I have tried on three different browsers on four different devices. I have also cleared cache on all of them. I am starting to think that this is issue is no longer my problem but Verizon's problem. I have systematically gone through step by step to make sure that there was not a problem on my end. To try to fix this, I went to the online chat support. They were unable to send me my bill and sent a ticket which I still have not recieved email confirmation for (three days ago). I then tried calling and played ping-pong between the e-support and billing-support. Neither department knew whose responsibility this was. The billing department was also unable to simply email me a .pdf version of my bill. I have tried to be patient and to fix this issue in multiple different ways and to seek help via phone and chat, I am now out of options. My entire life is being held up by not having my bill because I need to prove my residency at my apratment and the internet bill is the only utility bill that is under my name. Can Verizon please look into my account, I guarantee there is some sort of permission issue or something that is not allowing me to see my bill. I have done a lot of searching online and I don't seem to be the only person suffering from this. If I do not get word back soon, I will be forced to cancel my service with Verizon because I absolutely need to prove my residency for an insurance policy at work and there is a hard deadline that is rapdily approaching. Thank you.

Hi JoshM,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Unable to view bill on Verizon FIOS website

Everytime I login to the Verizon website and try to view my bill or view my voice mails, etc I get the following message:
"We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience."
This has been going on for a week. I tried multiple browsers with the same result
I would like to pay my Verizon bill, but I can't if they won't let me see it!

Not really.
It is basically a peer to peer support forum.
Sometimes the admins will forward an issue on.
best option is to contact support directly.
You can hit them up via chat, via twitter @verzion support or on dslreports.com there is a Verizon Direct forum that they do monitor.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Unable to view bill (or do anything, really, on the business website)

I appear to be unable to view my bill. If I go to
https://business.verizon.com/
Then click on "Go to my business", then type in my username and password, it sends me to the "Application Dashboard".
Then, under Support, I click on "Pay my bill" and it asks me to login a second time. (??) If I do that, it sends me back to the Application Dashboard. A loop of death and nowhere a bill to be seen.
Any help?

I've had the same problem for over six months.
Promises of call backs and emails, assurances that there's a IT ticket that will resolve it...
Is Verizon really a technology company? Or would it be a better idea for them to stick with copper and leave the technology to cable? Or even to the power company. At this point I don't care which one. I never have a problem paying my cable bill or utility bill. Their websites always seem to work just fine.
Why is it so hard to give money to Verizon?

Unable to verify billing address...

I have redeemed an itunes gift card and when I attempted to purchase a song, it said that I was using a new computer to access my account and therefore needed to verify my billing information. I did this and it told me it was "unable to verify my billing address". I checked it over and over again, thinking it may be my error but to no avail. I don't know what to do! Any suggestions?

Greetings aprilsnow,
Making purchases online should be an easy and hassle-free way to get your hands on some great products. As someone who makes the majority of her purchases online, I’m sure it was frustrating to find your order was continuously canceled, especially without a firm answer as to why. I apologize for any frustration this has caused.
While we don’t like canceling an order from our end, there are a few reasons as to why we may have to without first notifying you. It could be anything from the delivery address not being recognized by the assigned carrier (UPS or USPS) to an account detail not matching a credit card’s billing information. After looking through your cancelled order using your email address on the forum though, I’m unsure as to the exact reason why they were canceled.
Please know that I’m reaching out to our support team for assistance, and I’ll be sure to follow up with you once I have more information.
Thank you for your patience,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to change billing Country

I am trying to create a brand new subscription (first one for Live account) and I am currently visiting the UK. My Live account is Singapore based with Singapore being the defined country. When i logged into azure to setup an azure account it
pre-populates my information from my live id. What i didn't notice was that the Country was set to UK and NOT Singapore. Once i verified my phone number (my singapore phone number) I realised and wasn't able to use my Singapore CC in the billing
form. I am also unable to go back and change this.
Can you please help me change the country of my account in Azure to Singapore so that i can buy some subscriptions. I am unable to create a live account and i am not happy that your system doesn't allow end users to modify their country.

You can only change your country/region if you do not have an active subscription and you have never purchased a paid subscription. see
https://datamarket.azure.com/help-account-country-region
When you create a New Azure subscription, you should be able to choose the country within the setup.
I would recommend that you raise a Free Billing support ticket if you want to try and change an existing one
cheers

Unable to cancel Billing due to cleared accounting document for Free Goods

Hi,
I have a case as described below:
I.                    SALES ORDER CREATION
Transaction VA01 à Sales order is created for the following details:
1.       Material Normal (TAN) : 100 CAR
2.       Free Goods (TANN) : 10 CAR
II.                  Subsequent processing of sales order
a.       Delivery(1) and Billing (1) creation for the SO with the following details :
Material Normal (TAN) : 100 CAR
Free Goods (TANN) : 5 CAR
Status of accounting document after releasing billing document to Accounting: Not cleared
                Accounting Journal:
                A/R                                                                     xxxx
                Sales discount                                                     xxxx
                                General Domestic Sales                                        xxxx
                                VAT u2013 Out(TAX)                                                    xxxx
b.      Delivery (2) and Billing (2) is then being made for the leftover item of the Sales Order:
Free Goods (TANN) = 5 CAR
Status of Accounting document after releasing billing document to Accounting: CLEARED
Accounting Journal
Dr. Sales Discount                                        xxxx
                        Cr. General Domestic Sales                  xxxx
III.                Reversal of Billing (2) needs to be done
Activities conducted:
a.       Go to VF11 and enter Billing (2) document number
b.      Execute!
System response:
Error Log:
1)      Data inconsistency during processing of document xxxxxxx
2)      The Billing Document xxxxxxx is already cleared
From the error found, we tried to reverse the cleared accounting document by using t-code FBRA:
System response:
Document xxxxxx IS NOT a clearing document
Question:
We have to reverse the clearing document first in order to cancel the related billing document but we keep finding this error, do Anyone have any advice to solve this issue?
We have simulated similar transaction in IDES and no problem is found, is there any specific setting in customizing that can allow cancellation of billing document regardless of its accounting document status (Cleared or Not Cleared) ?
Thanks in Advance,
Indro

Thanks a lot for the reply,
It answers my question, I found the copying requirement using routine 029 was defined in the cancellation document section of the Billing type to be cancelled
After removing, the billing document can be cancelled
Thanks,
Indro

Unable to create billing

Dear All,
I am creating a sales order and delivary, the delivery document is created. Now with reference to the delivery document i am creating the billing doc. using vf01 T code.
   while creating the billing i am getting an error "Express Document Update was terminated".
again after typing enter the error is Document Does not exist (delivery document - 80000122)
Initially I checked for the number ranges its fine there. then I checked the copy controls from OR to LF, its fine there as well. Then I checked the controls of the document types for delivey and i tem category relevent for deliveries.
please do help me solving the problem...
Regards.....
Sanju

Hai Sanju,
After getting the Error : Express document update was terminated"
GO TO your SAP Inbox and check the automated mail received from system regarding the Termination
From that, please post the
ERROR INFO:
it will be like
Error Info...   8I 336: Error in allocating Excise invoice
Error Info...   TD 600: Text TG1104001 500030
If you check in forum for the error you will get the required results, else post here.
Regards,
Mani

KE30 report - Unable to see billing document number

Dear SAP community
I have a requirement to be able to show the billing document number in a KE30 report.
Background as follows:
Sales order created, delivery is created, stock is picked and transferred and delivered, post goods isssue and invoice created to produce the accounting documents.
The requirement is to show a report which is broken down by sales order and then further drilldown to things like cost centre and billing document numbers.. On running the report, no billing document number is shown.
I have created a custom characteristic called WWINV in KEA5 using data element VBLEN_VF, Domain VBLEN, check table VBUK.
WWINV is then assigned to the operating concern (op concern regenerated).
Next step I created a lookup in KEDR
Source fields:
Origin        Field Name    Name                                    Assigned   Origin       Field Name     Name
VBRP        VBELN          Billing Document                    =                CO-PA    KAUFN            Sales Document
VBRP         POSNR         Billing Item                             =                 CO-PA   KDPOS             item number
Target Fields:
VBRP        VBELV         Originating Document           =                  CO-PA   WWINV            Billing Doc

Message" no. DS 016.
For the above error, you can check note 312392
thanks
G. Lakshmipathi

Unable to release billing document to accounting

Dear All,
I am cancelling billing document.The document created in July and cancelling today.
Following error is coming in vf02
SD billing document cannot be cancelled. Error message F5A 005 occurs during release to accounting.
the foreign currency valuation already done for billling document. Any idea on this.
Best Regards,
Sainath

The long text of message F5A005 explains the reason of the error
message: an item in the accounting document was valuated with an
open item foreign currency valuation.
When you reverse an invoice, the system tries to perform the so called
New cancellation procedure.
This procedure automatically clears the accounting documents.
If the New cancellation procedure fails, then the system performs
the Old cancellation procedure (which doesn't clear automatically
the accounting documents).
This is not the case when the New cancellation procedure gives an
error, like F5A005. In this case the cancellation document cannot
be transferred.
To change this behaviour, you could activate the field RULE_NEW_CANCEL
in userexit USEREXIT_FILL_XKOMK1 as described in the attached
note 339928.

NL Delivery - Unable to generate billing

Can anyone advise the following?
I tried to create IV billing based on NL Delivery but the error message is "The document is not relevant for billing". Pls note this is for STO order.
Thanks
Peter

HI,
Have u propely maintained copy controls for these IV billing from Delviery type..
Please have a look into this and let us know how they are maintained....
Regards
sankar

Unable to read bill via email link

I received an email on 12th April telling me my home phone bill was ready online.
I followed the link (using Internet Explorer 8.0.6001.18702 on Windows XP Pro).
I logged in and got the response
<<
Errors in form.
We're sorry but, due to technical constraints we can't display your account details on our web site. All your account details are safe and secure.
Our technical teams are working hard to resolve this and we apologies for any inconvenience, if you need your bill details please contact an online advisor who will help with your query.
Thanks for your patience.
>>
The link to contact an online advisor took me to a useless looking page headed BT At Home looking like the top left hand corner of the main page, embedded on the main page. No sign of an "online advisor".
I tried again on each of the following 7 days to see if the hard work of the technical teams had paid off.
Same results each time.
Today I spent over an hour following links around the web site until I found a route that worked and showed me the bill. The route was: BT.com (link at the bottom of the page with the above error) > Choose an account, chose home account, Continue > Make a Payment, which has a link "Your latest bill" on the left hand side > which gave me the bill I had wanted in the first place.
So, why did I have to spend all this time going round in circles to get to the bill?
It is not the level of professionalism that I would expect from an organisation like BT.

Hi Bill_Manville,
Sorry to hear about the trouble you had trying to find your bill online, we will have a look into this and see whats going on.
Thanks
Chris
BT Moderator team
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

(UK) unable to view bill online at o2.co.uk

hi all - excellent news on the reduced tariffs for the uk
however i cannot view my bill online and an email back from o2 tell me it is unavailable to view, wait for it, ON A MAC!!!
no kidding - has anyone found a workaround - we don't have a pc in the house and it seems madness to sell the iphone and have the bill unviewable on the very company that make it!!!
any ideas/workarounds? - i don't have another OS to dual boot
help always appreciated
dc/uk

John Pritchard wrote:
The Mac (and OSX) generally keeps itself clean (I see you have new 2.8 iMac) but I use Onyx which brings a whole load of housekeeping operations together.
See http://www.titanium.free.fr/pgs2/english/onyx_leopard.html
Hi John,
I wasn't aware of Onyx, though looking at it just now, it seems quite useful. But as you say, given that the Mac does a pretty good job of hygiene, what are the specific advantages of using it in your experience? Also, as it's not strictly an Apple product, any chance of doing more harm than good?
Cheers.

Unable to create billing due to pricing error

Hi Gurus,
I have created sales order with two line items.For line item 10 I have maintained Price.For 2nd line item I haven't maintained the price and I saved the sales order with incomplete details for line item 20.Next I have created the delivery and PGI for line item 10 with reference to previous order.While I am trying to do Invoice for this delivery system has throwing the error message that Pricing error in sales order,but my doubt is here the line item 10 is complete status and delivery has done with respect to line item 10 only and Invoice is F2 which is delivery related, then why its showing the error message.Please let me know why its not allowing to do the billing for line item 10.
Regards,
Hari Challa.

Hi,
Since you are referencing delivery document number during creation of billling document, system is checking the status of whole document.
If you would have done partial delivery by selecting only one item during delivery document creation...probably while creating billing document ..you would not have received this error.
And more over if the sales order is incomplete...how did the delivery document is created and subsequently the PGI.
Maintain price for other material and try to do billing.
Regards,
Praveen.

Unable to cancel Billing document and vendor invoice at once

Hi,
There is a customer invoice got generated through edi by company code 4000 to 8000.The cusotmer is 100100 and the company code to which it belongs is 8000 and simultaneouly a vendor invoice of same amount got generated automatically in company code 8000.The vendor is 200200and it belongs to 4000.
Now i want to reverse these whole entry. As here in the above, vendor invoice is got generated automatically, like that only we want that when we reverse the billing document, vendor invoice should automatically get reversed.
Can anybody suggest on this or any procedure to solve this.
With regards,
Shree.j

HI,
Furthur to this both customer and vendor are inter company related to each other.
With regards,
Shree. j

Unable to do billing

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