Unable to open Excel attachments in Outlook 2013

Office 2013 32 bit, Windows 7 64 bit
it used to work when it was newly installed. users can open Excel attachment from within Outlook.
now nothing happens. the only thing they can do is to "save as".
I have tried what is suggested here
http://community.office365.com/en-us/f/158/t/210923.aspx but still no go.
do I need to reinstall Office 2013?

Hi,
Some other things you can try:
Go into Excel Options -> Trust Center -> Trust Center Settings -> External Content
Enable both.
Then Excel Options -> Trust Center -> Trust Center Settings -> Macro Settings
Enable all macros, trust access to the VBA project object model.
Then Excel Options -> Trust Center -> Trust Center Settings -> ActiveX Settings
Set to Enable or Prompt.
Then Excel Options -> Trust Center -> Trust Center Settings -> Privacy Options
Untick the box next to "Check Microsoft Office documents that are from or link to suspicious Web sites".
You can try these above and let me know the result.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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