Unable to price match Shadow of Morder including GCU discount

Well I think was Sunday I called in try to get Shadow of Mordor price matched at currently weekly ad price of $49.99. As the purchase was made with the GCU, the phone rep had no clue what GCU was and did not know that the GCU discount stacks with price matches on Best Buy prices. Anyways a note was sent to the Price match department and I was told I would be contacted within 24 hours which has past by a few days already.
I just wanted to get this down in writing now before sale ends. GCU being a new program seems be unheard of by many employees. I hope word spreads out to all customer reps, so these issues could be solved more easily. I know this isn't going to happen anytime soon, as not employes do not know everything about the company they work. Even the company I work for I don't know everything when someone asks me a question.
Solved!
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Hi himeko123,
We recently communicated a detailed overview of the Gamers' Club Unlocked program and its benefits to our retail stores and support teams, so it's disheartening to learn that customers may still be experiencing difficulties obtaining price adjustments when we lower our sale price on qualifying items. I'd be frustrated too if I found myself in a similar situation, especially if follow-up was promised but no indication was given exactly when that might occur.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Shadow of Mordor Price match adjustment request.

Hi, I am writing this post because I am asking for a price match adjustment on my purchase from 9/24/2014. I am an elite plus member so I have 45 days to get an adjustment and I am also a gamers unlocked member. I will supply my order number to any BBY admin who messages me. I paid 51.35 after taxes and gcu 20% discount so with the current price being 49.99 -http://www.bestbuy.com/site/middle-earth-shadow-of-mordor-playstation-4/3025013.p?id=1219086172987&s...
The product sku is 3025013. The price should come to $39.99 after gcu discount and then 7% sales tax for my state is added in making it $42.79. So I should get a refund of $8.56.
I thank any forum admin in advance for their awaited PM.

Hi Shaimun,
Thank you for posting to the forum and for being an Unlocked member!
I am more than happy to see what I can do to help; however, in the future you are going to want to call 1-888-BestBuy if you want to request a price match for a BestBuy.com order. To go over your order with you and see what I can do, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Best Buy Low Price Guarantee
I hope you enjoy your copy of Middle-earth: Shadow of Mordor.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Price Matching Fiasco

I wanted to let you know of the horrendous customer service I have just recently experienced trying to get a video game price matched. It should be a rather simple thing to take care of, and yet Best Buy wasted about two hours of my time today.
Today I drove to your West LA Best Buy location to pick up a copy of NBA 2K15 for Xbox One. Since Walmart is running a sale on this exact item for $29.96, I brought the printout to the store. I show it to the salesperson, they go back and talk to other people, then she comes back and says "I'm sorry, this is out of stock at Walmart so we cannot price match it." I told her I just looked recently and it was in stock, and I asked her if she checked both online and in-store options and she said "yes, it's out of stock both in-store and online." As my phone did not have good reception in the store, I could not verify for myself.
As I was back in the car driving, when I had better service so I pulled up the Walmart site on my phone and navigated to the listing. While their site said you cannot order through Walmart's mobile site, you can through the normal Walmart.com site. As soon as I brought up the regular non-mobile page, there the game was, in stock. The Best Buy representative must have either straight up lied to me, or checked on a phone and didn't really investigate it. In any case she did lie to me regardless, since I asked her if she checked if it was in-stock in-store and she said yes. This is completely unacceptable, and it was a waste of my time, gas, and patience. On a side note, this is not the first issue I have had recently with this Best Buy location.
My issues didn’t stop there. I then had to resort to calling the Best Buy hotline to try and price match. The representative was very nice, checked the item on Walmart’s website, saw it was in stock, and was trying to get the price match to go through, but was having issues. I was on the phone for almost 30 minutes, still waiting for her to put it through, and then it got disconnected. When I called back and got a representative, she too was very nice, and apologized for me getting dropped, saying that other customers have had issues today as well with getting dropped. She said she saw that the last rep was trying to price match the game. She goes and looks up the game on Walmart’s site, and she says she can’t price match because the item is not in stock. I tell her it was when I spoke to the last rep, it was in stock, and I was just calling back to complete it. I’m already 15 minutes into this new call now. I ask to speak to a supervisor. I wait, and wait. About 15 minutes later, she gets a hold of a supervisor who she is speaking with over chat, and the supervisor gives her permission to put the price match through. This ends up taking quite a while longer, supposedly due to new systems being implemented. All in all, that second call ended up taking just under 50 minutes. So on the phone today, Best Buy wasted an hour and 20 minutes of my time. Then you add another 30 minutes or so for the drive to and from the West LA Best Buy store.
This whole situation today is completely unacceptable, and really isn’t a good reflection of the customer service Best Buy gives. This is even more troubling considering I am a loyal Elite member. Best Buy makes it seem like they value their customers, especially their Elite and Elite Plus members, but with the recent customer service issues I have experienced, it seems that isn’t the case.
I would very much like to know what will be done so that the West LA store has representatives who know what they are doing, and also what Best Buy will do for me for the frustration they have caused and the time they have wasted.
Thank you very much for your time and understanding in the matter.

John-BBY wrote:
Hello FlyBri,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products and still have the benefits of purchasing through us. I was delighted to read that you were successful at taking advantage of it, though I regret that you had to invest such persistence in achieving your goal.
In truth, our stores will price match their local brick-and-mortar competitors on the condition that our requirements are met (i.e., the competitor must be in stock). Our store representative rightly informed you that we could not match our competitor's price if they had verified that their local store was out of stock. That being said, and as I previously mentioned, I was happy to read that your perseverance was rewarded via BestBuy.com.
I'm very grateful that you wrote to us about your experience and for your feedback.
Sincerely,
Hi John,
I appreciate the response, but I believe you unfortunately misunderstood the situation and what had happened. The Best Buy reps at the store DID NOT correctly verify that the item was out of stock.
A local Walmart store did have it in stock, as did ordering it through Wallmart.com. The representatives checked on a cell phone, which goes to Walmart's "mobile.walmart.com" website. The item was not available for sale through that specific mobile version of the site, but it does say that it is available on their main Walmart.com site. In addition, when on the main site, a check of the stock of a local Walmart store showed that there were copies available. So obviously the Best Buy representatives did not rightly inform me because they did not check the way they should have.
I also believe you are mistaken regarding the Best Buy Price Match Guarantee. Even if a local Walmart store was out of stock, if the Walmart.com website does have stock of the same item I am trying to purchase from Best Buy, Best Buy must price match it. To quote a portion of Best Buy's Price Match Guarantee language from the BestBuy.com website, "At the time of sale, we price match all local retail competitors (including their online prices). It says nothing about the stock having to specifically be in the local stores only. It's a moot point though, as at the time there was stock in a local store.
So the Best Buy reps at the West LA store did not do their job properly as you mistakenly thought they did. And because of this, I had to waste valuable time and energy to get a simple pricematch done. The problem is that this is not the only incident I have had to deal with in the last few months (and the second I have had to deal with in that specific location), and is especially disconcerting for being an Elite member as well. I am hoping the employees at that location can be better trained, in addition to taking care of the software issues plaguing the phone reps, so thtat they can put through a simple price match quickly, without it taking an hour and a half.

Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

So during the Black Friday weekend I purchased a Dyson vacuum at a store. I understand that Best Buy does not match pricing DURING Black Friday weekend. So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid. Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend. So I called in for Best Buy to match the price. I spoke with someone who seemed like temp help. It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers. After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend. If so, no one would buy during Black Friday. She said she would submit the price match and I would get an email letting me know if it has been approved. I was patient and waited 2 weeks and nothing. I called back and was told that the price match department was swamped and to please be patient. So I waited till today to call back for the return date is in 2 days and still no price match email. I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense) I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month. Why is any of this my fault?! I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service. I know more than the people I'm speaking with on the phone! I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?! What am I missing?!
Total Price Match FAIL for Elite Plus member!!! I can only image how people that aren't Elite are treated! :-)

Dear iamkraz,
Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy price match nightmare

I placed an order online for in store pick up. A few days later the item went on sale on best buy.com. I am still within the return policy/ price adjustment time frame. The item was for the special edition ps4 white "bundle". It is the special edition that Sony released and was available at all retailers. It called and asked for a price adjustment since it was exactly the same item that I placed. Same SKU and not one of those longer SKU that best buy has for their bundles(ex. When you buy a camera with an additional lenses it has a super long SKU number). I called best buy for the price adjustment and the customer service rep checked it on the best buy website and found the sale price of 349.99. She said it would take 24 hours to process. I waited a week and saw no credit back to my best buy card. Today I decided to call and a supervisor told me it was rejected because it was a bundle. She states that the price guarantee prohibits the adjustment of bundles. I tried to explain that this item isn't necessary a bundle as it already comes with the game inside the system. These are how all game systems are lately. Wii u comes with Mario world and Nintendo land together, Xbox one has assassin creed and ps4 had the destiny. I have a case number which I can give if it helps but I would like someone to look into this issue please. I have a best buy card, elite plus status but after this I may be considering taking my business elsewhere.

Hello angryconsumer17,
Welcome to the forum, and thank you for being a loyal Best Buy Elite Plus member. Our Price Match Guarantee is a great way to ensure you'll always be protected in case the price of your product goes down a few days later. I'm very sorry if you were first told that your PS4 White bundle would qualify for the price match, and had to call to inquire the status only to find out it was denied. I can understand that would be upsetting, and I would be happy to look into this.
Using the e-mail you registered on the forum, I was unable to locate your information or the order. I would appreciate it very much if you could send me a private message with your name, phone number we have on file for you, the case number you were given, order number, and e-mail address. To send me a private message simply click to the right of my signature below. I also assure you I will be documenting your experience for internal review. As you were informed, per the terms and conditions of our Price Match Guarantee, there are some conditions that must be met in order to qualify, but this should have been communicated to you from the first time you called to request the price match.
Again, I truly apologize for any poor service you have received, and I look forward to hearing from you.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Post purchase price match query

Hi,
I purchased a new Macbook air for $949.99 minus a $50 student discount plus tax. The very next day, the price dropped to $899.99. So the new price for me was $899.99 minus a $50 student discount plus tax. But after the price match I received only $50 credit on my creditcard. I would like to know, whether price matching excludes tax? Because a 7% tax equates to $3.5 which should also have been returned.
Thanks!
-Rushabh
Solved!
Go to Solution.

rushabhpasad-
Thank you for patiently awaiting for a reply from our team. Purchasing a laptop is not an easy tasked, I say this because I am currently in the market for one and I want to make sure I am getting the most for my money.
Using the email address that you used to register onto the forum, I was able to locate your order and realize that the tax was not included in the price match. I went ahead and manually added $3.50 credit, it should reflect on your account within 24-72 hours.
Have a great day,
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy manager escorted me out of the store after refusing to price match

Let me start by saying that I have never been escorted out of ANY retail store or business. It was appalling and embarassing and I left so angry that I might never return to Best Buy again. The store in question is:
SAN RAFAEL CA (Store 1021)
700 Du Bois St
San Rafael, CA 94901-3905
Manager - Earl
The Story:
Yesterday, Fry's Electronics started an online/storewide sale on one of their LG LED HDTV's which I'm assuming was to clear out inventory. It was a great sale and I was hoping Best Buy would have one in stock because the nearest Fry's location was several cities away--while there were at least three or four Best Buy's on the way. And having used Best Buy's price matching system before, I was confident that everything would go well if I decided to drop by.
I walk in, immediately go to the TV department at the above mentioned Best Buy location and I asked one of the employee's to run the SKU number to see if he had one in stock. He had 1 left. I told him I'd take it and I also asked him if he would price match it to Fry's. He said no problem as long as I showed him the link or advertisement, step-by-step. So I took my phone out (also purchased at Best Buy...) and went through the Fry's website. All good.
He kept staring at his computer and after a while, said, "Sir... I can't give the TV away at that price ($349). It's too low--however, I can go down to $399 for you". I was a bit confused and eventually asked him why my price matching request all of a sudden became an auction or barter for pricing. He said something along the lines of "Well, it's case by case really, and under these circumstances and considering we only have one unit left, I cannot let it go for such a steep price cut". I was starting to get frustrated so instead of taking the conversation any further, I simply asked him if I could speak to his manager. He pointed towards the front of the store and told me to look for a guy named Earl. I actually asked him if he could just intercom the manager to come over to the TV department and he said "No, he's right in front over there".
So I walk over to the register area and of course, the manager is NOT there. So I asked one of the guys in front to grab Earl for me and a few minutes later he showed up. Now at this point, I wasn't looking to fight or argue with anyone. I know people who scream for the manager every time something trivial happens and I'm just not that type. I just wanted someone with authority to explain in better detail and I have never even talked to a Best Buy manager before. Earl came up to me and I introduced myself and shook his hand.
I started out by asking him about the Price Match policy and he immediately said "Yes, we price match but we don't do it for 1 day sales and stuff--you're the one talking about that TV right?" I explained that I had no idea whether or not that particular sale was for exactly a day but asked him why it mattered in the first place. I proceeded to tell him that it's not some kind of special "holiday" event and that it was probably just for clearing inventory purposes--which also explains why Best Buy only had ONE left.
He paused for a second and said "Well, you know even if that were true, we couldn't price match it because technically it's not a local retailer... it only applies to brick and mortar stores that are within 25 miles from our location here and I know for a fact that the nearest Fry's is farther than 25 miles from here". I was a bit stumped at his response but eventually asked him whether or not that part of the policy was referring to independent, local businesses in the area that also sold similar items--and not referring to MEGA RETAILERS like Fry's that has an online shopping and ordering system (because Best Buy had no problems price matching to Amazon or Newegg in my experience).
I actually said "You would give me the TV if Fry's was 24 miles away, but somehow won't if it turned out to be 26? Do you see how strange that sounds?" He said that if I wanted I should look it up on the map to verify for sure. I looked and indeed it was 34 miles away. While I was looking, I also noticed that there were 2 Best Buy locations that were closer and within that "25 mile radius". So I asked again "Sir, you're not making much sense. There's no reason why THOSE Best Buy locations would price match but you won't. I REALLY don't think that the 25 mile radius rule was made for this kind of scenario...not to mention that the sale that I found was on Fry's website...".
I could tell that he was getting frustrated at this point but seemed pretty stubborn. He asked me if I wanted a printed copy of their Price Matching guidelines. I said "Absolutely... go for it. I'd love to see what you're talking about". This guy took 3 steps towards the counter before turning around and said "You know what, I'm not going to do that for you--and as a matter of fact, I think it's time for you to leave". THIS made me furious--but I took a step back and asked him why? Sure, we were having a bit of an arguement over Price Matching but I wasn't yelling or screaming or causing any sort of public disturbance. There weren't even any customers nearby--the only people who might have overheard us was a few of the Geeksquad technicians since we were standing next to their booth.
I told him again, that I just wanted to know why he seemed so adamant about not price matching the TV set. He said that he tried explaining to me but that I wasn't "getting it" so it was time for me to leave. I said "You know what, all you keep doing is pulling excuses everytime I ask a question. What if I walked in here tonight and told you the sale was from Amazon or something? How is this different..?"
At this point he pointed to his employees as if they were security guards or something and they ESCORTED me out of the (removed per forum guidelines) store! Like I was a thief that just got caught stealing something! At this point I was mortified because now there WERE people who were looking and I had to do the walk of shame back to my car as if I were some second rate citizen.
As absolutely embarassing as that was--I still wanted to purchase the TV. So I called another store that was much farther away from me but I figured it would play into that 25 mile radius quib--not that it should matter:
EMERYVILLE CA (Store 499)
3700 Mandela Pkwy
Oakland, CA 94608-3566
Spoke to a very nice lady at their location and she checked to see if they had any in inventory. I was on hold for a while but she physically went around the store to see if they had one. Again, they had ONE. This time, it was an open-box unit. Because I didn't want to waste any more time, I immediately asked her if they would be willing to Price Match to Fry's. She said of course--and that so long as the sale was visible online and that I could show her, that would be no problem. She also said that if I decided to take advantage of Price Matching, I would not receive their open-box discount (the discounts don't "stack"). I said that's fine and asked her if she could do her best to hold it for me as I was on the way and slightly stuck in traffic.
She spoke to the TV department folks and they said they would hold it no problem til the end of the night (it was already 7pm when I called). She took my name and number and I told her I would be there in about an hour.
Lo and behold I arrive and the TV is gone. I couldn't track down the girl who spoke to me over the phone, and the TV department guy that I spoke to said he had no knowledge of them holding any sort of TV for anyone (he wasn't lying--he really didn't seem to know). Awesome.
Best Buy - 2 / Me - 0
Thanks for the most horrific retail experience ever, Best Buy. You win.

They do not match online prices for Fry's under their new policy. Hence it would only be if there was a Fry's within 25 miles of the said store
"The Details:
At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.
If we lower our price during the return and exchange period, we will match our lower price, upon request.
Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
Our Price Match Guarantee does not cover:
The online prices of retailers not listed.
Contract mobile phones sold by any online retailer.
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
Competitors' service prices, Best Buy For Business transactions and BestBuy.com Clearance & More and Marketplace items.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
"What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase."
http://www.bestbuy.com/m/e/promotion.jsp?id=pcmcat296900050018

My local BestBuy store won't let me price match with Walmart because Walmart's price is too low

as what title said(NOT clearance item)
I was supposed to get the movie tonight
here is the movie at BestBuy:
Titanic (4-Disc)(Blu-ray/DVD Combo Pack)(with e-copy) 1997 BestBuy Link SKU: 5401018 BestBuy is selling $21.99
Here is the SAME ITEM at Walmart:
{removed per forum guidelines} is selling $3.58
I'm living in NYC, no Walmart around
I would have to pay something like $4 shipping from Walmart to get this movie
I still have about over $300 BestBuy GC plus elite membership to get a free shipping
Is anyone can tell me the price protection/price match policy for BestBuy?

Hello williamtan,
Welcome to the forum! Using our Price Match Guarantee can be a fantastic way to save some money on your purchases while still visiting your preferred stores. It is discouraging to hear you may have been dissatisfied with your experience requesting this price match on a copy of Titanic at our Atlantic Center store in Brooklyn, NY.
Per our Price Match Guarantee, sadly we do not price match WalMart.com. That being said, we would price match a Wal-Mart that is within a 25 mile radius of one of our stores, assuming the product meets the rest of the criteria, including being the identical item. Unfortunately, as you state there aren’t any Wal-Marts around, we wouldn’t be able to provide this price match. Furthermore, upon my review, it does seem that these may not be identical items.
Given this information, it would seem that the Atlantic Center store would have been correct in denying this price match, although I’m sorry if you were provided any inaccurate information as to the reason for the denial. When such instances come along, we should be sure we are courteous and clearly explain the Price Match Guarantee. I apologize if this experience has caused you any dismay.
Thank you for taking the time to register with the forum to share your experience with us! Please know that I’ve made sure to note your price match experience at our Atlantic Center store in detail so that we may have it available to better our methods in the future. If you should have any questions, please let us know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Price matching policy for mobile phones sold with a contract

Today I called my local store and they said they will not price match a contract price on a mobile phone. When I look online, the contract price had a price guarantee.

Hello ziyulu,
Cell phones have almost become a necessity in today’s world, so I’m all for getting one at the best price possible. It sounds like there was some confusion regarding our Price Match Guarantee (PMG) for the contract phone you were considering, and I’m sorry for any misinformation our store associates may have provided you.
While it’s true you may price match a contract phone, we are unable to accept price matches from any online competitor in accordance with our PMG. This means any price match request must be from a retail competitor who has a store location within 25 miles of your local Best Buy.
What particular phone are you looking to purchase? Are you attempting to price match a local competitor?
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Error: Unable to find matching navigation case

Hi all, after I wrote this thread:
ui:include if I pass a variable, some one can tell me some tips?
I do some step forward and now the application returns this error:
Unable to find matching navigation case with from-view-id '/include.xhtml' for action '#{stiliPortaleController.prepareEdit}' with outcome 'logic.action(WEB-INF/jspf/stiliPortale/Edit.xhtml)'
Can some one help me?
The include.xhtml is on "web root" and the second page "Edit.xhtml" is on WEB-INF/jspf/stiliPortale/Edit.xhtml... the strange thing (for me that I'm newbie) is that I have these two method:
     public String include_page(){
String value="WEB-INF/jspf/stiliPortale/List.xhtml";
     setPageIncluded(value);
     return "include";
public String action(String value)
setPageIncluded(value);
return "include";
and the first method works properly the second nope!
The difference is that the first method is called in a JSF page, the second in a managed bean!
What shoud I do?
Thank you for your help!

As usual I continued to search the solution of my problem and I find something about the Fluent navigation.
Now I add in my faces-config.xml this code:
<navigation-rule>
<from-view-id>/include.xhtml</from-view-id>
<navigation-case>
<from-action>#{stiliPortaleController.prepareEdit}</from-action>
<from-outcome>logic.action('WEB-INF/jspf/stiliPortale/Edit.xhtml')</from-outcome>
<to-view-id>/include.xhtml</to-view-id>
</navigation-case>
</navigation-rule>
...and now the error disappeared but... the page doesn't change!
The code is this, index.xhtml I have:
                    <h:commandLink action="#{ logic.action('WEB-INF/jspf/stiliPortale/List.xhtml') }" value="Show All StiliPortale Items"/>
...and it's work recalling this method in logic.class:
public void setPageIncluded(String pageIncluded)
this.pageIncluded=pageIncluded;
public String action(String value)
        setPageIncluded(value);
    return "include";
...and in include.xhtml I have this code:
<ui:include src="#{logic.pageIncluded}"/>
...and, as I said, It works properly because the application open the page include.xhtml included the List.xhtml.
Now the problem is the in the List.xhtml I have this link:
                            <h:commandLink action="#{stiliPortaleController.prepareEdit}" value="#{bundle.ListStiliPortaleEditLink}"/>
...and in StiliPortaleController.java I have this method:
    public String prepareEdit() {
        current = (StiliPortale) getItems().getRowData();
        selectedItemIndex = pagination.getPageFirstItem() + getItems().getRowIndex();
return "logic.action('WEB-INF/jspf/stiliPortale/Edit.xhtml')";
...I think the problem is that when I recall the method action the second time it initialize a new logic object and the include.xhtml take the variable from the first object! Could it be correct?
If it is correct, how can I resolve this new problem?
Thank you for your help!

Price Match giftcard from 100 to 200 dollars on atnt next

This topic has been moved to Customer Service under the board Best Buy Store Purchase for further review.

Regrettably our Price Match Guarantee does not cover purchases that include a free gift card. The store would have been correct in denying this price match request. Our Price Match Guarantee does not cover:The online prices of retailers not listed.Contract mobile phones sold by any online retailer.Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.Best Buy For Business transactions and BestBuy.com Marketplace items.Competitors' service prices, special daily or hourly sales.Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.Ref: http://amurl.co/bbypmg

Amazon Price Match

Hello,
I'm trying to match the following Samsung soundbar. I followed the phone rep's instructions in copying the BBY Item Specs>UPC and pasting it into Amazon's search bar, which produces {removed per forum guidelines} There's only one item, sold by and fulfilled by Amazon, but they won't show the price unless you add it to your cart.
Amazon states since they are selling at less than MSRP, they reserve the right to hide the price until added to cart (not a binding purchase), which obviously is a very common industry tactic. The BBY rep told me that she has no ability to add it to a cart and have an account to view the price, so am I basically being told BBY won't match a price because they're 1) Unable to make their own accounts to follow up a price check because of some ridiculous corporate firewall that prohibits all cookies and external site login abilities, or 2) Unwilling to make their own accounts to honor a price match?
This seems like a really straightforward case. BBY is selling for $179.99 . Amazon is selling for $157.14. That'd be pretty lousy/lazy customer service to tell me BBY isn't willing to take simple steps to truly wow their customer base and add an item to a cart and have an account to view a price.
I want to keep my money in the BBY family. Please advise.
Thanks.

Hello ciege77,
Welcome to the forum. I'm always on the lookout for a good deal, and if my favorite store offers price matching, then I will definitely take advantage of it when the item I want to purchase qualifies. We are always happy to offer our loyal customers like you our price match guarantee, and I'm very sorry if the agent you spoke to made ordering your Samsung soundbar a frustrating experience.
There are some conditions that must be met in order to qualify for a price match, and it sounds like the Samsung soundbar you are trying to order meets those conditions, but there are a few more details I would like to discuss with you; therefore, I will be sending you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope in the top right hand corner.
Thank you again for joining the forum, and keep an eye out for that message coming your way!
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Best buy won't price match my ps4 destiny bundle after It went down 349.99

Hello how are you doing? I recently bought an item from you guys, my order number is {removed per forum guidelines}. Specifically I am referring to sku:6731019. Within a few days after I purchased the item and most certainly within the return/exchange period the price was reduced by $50.00. Today December 26th 2014 I called customer service regarding price matching this so that I could be given the $50.00 difference but instead I was told that due to that fact that the best buy website is showing that it is not available as per the price match policy I won't be able to get the priced matched. Please keep in mind I am not asking you guys to honor a competitor's price on an out of stock item, I am just asking that you guys honor your OWN price which changed less than a week after my purchase. Although your policy may be written in black and white, life isn't and I am asking that you guys to review my case in isolation and honor the price. I can't help but wonder if you guys purposely altered the page so that it won't even show a price and just show that it is no longer available. Actually what does that mean? Will it be available again in the near future or you no longer carry the item? And if it will become available again why wouldn't a simple out of stock label suffice until stock is replenished? I am in no way saying that I know anything about your Web design practices but I think my question is a fair one. Today I spent over an hour on the phone with customer service reps who told me that they can't do anything to resolve my issue as a customer and i also spoke with a supervisor named Kyle who insisted that that was the bottom line and he just can't help me and there was absolutely no one above him I could speak to regarding my case. Apparently he is the CEO. I am hoping however that this email will not go unanswered and I will get my issue resolved based on the simple fact that there is a record that I bought the item at one price from you guys and it went down fifty dollars less within the return period. The fact that I didn't call 10 seconds after you lowered the price and before people flocked to it causing it to sell out quickly shouldn't play a role in your decision. You guys need to make this right. You blocked the website from showing it right now but it is all over the Internet that it was 349.99 and if you Google destiny bundle best buy you see the 349.99 price in the preview of the result.

Hello noreik,
I was disappointed to read that we weren't able to honor the price match request you made. Please know that I apologize for having disappointed you.
In looking into your concern, I note that your request was made after the product's sale price had expired and the product was no longer available. Per the terms of our Price Match Guarantee, products eligible for price match must be currently in stock and the sale price in effect. Given these requirements were not met, we would not be able to offer you the price match. I regret that I do not have better news.
Thank you for writing to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Price Match Contract Phones - Call Mobile Back Office

I went into my local Best Buy yesterday to purchase a new iPhone and asked to have it price matched with Walmart's $50 off deal. I was told that they do not price match contract phones. I told them that I had read on the Best Buy Forums that they do, but they refused to give me the price match. I went ahead and purchased the phone thinking I may be wrong.
After I left, I looked up the forums again and confirmed that others had asked and the moderators said they would price match. So, I called 1-800-BESTBUY. The first person I spoke with said the same thing - no price match. I told her about the forums and she put me on hold and confirmed with her manager that they will not price match contract phones. I then pointed out the forums and she pulled it up so we could look at them together. She went and spoke with her manager again and they finally agreed that they could price match. She then transferred me to mobile sales (45 minutes later). Mobile sales said they would not be able to help me and transferred me to Mobile Back Office.
At this point I had been on the phone for 1 hour and 13 minutes. Finally, Mobile Back Office confidently told me that they do offer price match on contract phones from local retailers; e.g. Walmart. I was so relieved...but then he said I would have to go back in the store to have the price match honored since that is where I purchased the phone. But he said the store associate could call 1-800-BESTBUY and ask for the Mobile Back Office to confirm the price match policy if they have questions. So, I guess I will be headed back in the store again tomorrow.
Moral of the story? If your local store tells you they won't do the price match on contract phones...save yourself an hour and 15 minutes and just have them call and speak to Mobile Back Office.

Greetings mcharman,
I hope you are enjoying your new iPhone! I’m sorry to hear you had such difficulties with price matching Wal-Mart. After receiving various answers, I can imagine you might be a bit confused on how to request a price match.
Generally speaking, we should price match contract phones that are sold at local retailers, although contract phones sold by online retailers would be excluded. You may review this via our Price Match Guarantee page on BestBuy.com.
That being said, while we do price match contract phones (as long as it's available at a local competitor) there are times where the competitor's sale may have terms and conditions that ultimately result in Best Buy not being able to match their advertised price. You may wish to consult a manager at your local store for further consideration on the price match.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Titanfall Price match adjustment request.

Hi, I am writing this post because I am asking for a price match adjustment on my purchase from 7/23/2014. I am an elite plus member so I have 45 days to get an adjustment and I am also a gamers unlocked member. Here is the order number: (removed per forum guidelines). I paid 34.23 after taxes and gcu 20% discount so with the current price being 34.99 - http://www.bestbuy.com/site/titanfall-xbox-one/9441146.p?id=1219016244517&skuId=9441146&st=9441146&l...
The product sku is 9441146. The price should come to 27.99 after gcu discount and then 7% sales tax for my state is added in making it 29.95. So I should get a refund of $4.28.
I am posting it here rather then calling customer service is because my experience with them is terrible but my experience on the unboxed forums support is amazing.

Hi Shaimun,
Thanks for purchasing your copy of Titanfall with us! I hope you're enjoying the game so far.
I've sent you some information, so please make sure to check your private messages when you can. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Unable to price match Shadow of Morder including GCU discount

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