Unable to print to 8200 photosmart series printer after registration with eprint home&biz

I am able to print to a 8250 photosmart printer from my iPad till I register the product to allow me to print .doc file then I can't print to the printer any more.

Hi Harvey2499,
Unfortunately ePrint Home and Biz will not work with the Photosmart 8200 series printers.
I was an HP employee.
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Can't re-add printer after removing from eprint center - 'Web Services Problem'

I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
STEPS TO REPRODUCE:
1. Factory reset printer settings
2. Factory reset network settings
3. Restart printer and Reboot router
3. Settings -> Network -> Wireless Setup Wizard
4. Choose correct SSID, enter password for WPA
5. ‘Connected to Network’
6. Settings -> Web -> Enable Web Services
7. ‘Accept terms’ screen -> Accept
8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
11. Repeat steps 6 and 7 - still same error message
I consider myself technically savvy and have followed all advice I can find on this forum including the following:
1. reverting to printer and network defaults
2. rebooting router
3. assigning static IP address to printer outside of DHCP range of router
4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt data on the server regarding my specific printer.
I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
So clearly the printer can communicate to those servers well enough to find it has the latest firmware.
I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
Thank you in advance for any help!

The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

Hp eprint home&biz app cannot find my hp officejet 100 mobile printer please advise?

I own a vizio tablet and a HP Officejet 100 mobile printer! I downloaded your Hp eprint home&biz app so I could print from my tablet and the download went will, I also registered via email. I went to print a form and your app could not locate my printer? Please advise,
Chuck

Hi Chuck,
HP ePrint Home & Biz only provide print capabilities over wired or wireless (802.11) network connection, Bluetooth connection is not supported as well the specific model is not supported by the app.
Can I print from the HP ePrint mobile app using USB or Bluetooth?
No. You can only print directly to supported HP printers on a local wireless network.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01923321&lc=en&cc=us&dlc=en&product=5076465#N85
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP ePrint Home&Biz app not working. Print job failure:busy message appears on tablet

I have an HP Laserjet P1102W and am trying to print from a Viewsonic tablet (android OS) using the HP ePrint Home&Biz app. I can send an email to the printer via the tablet and it prints the document with no problems.
I apologize in advance for the long message...
If I try and hit the PRINT key on the lower bar (which says 'HP Laserjet Professional P1102W (NPI7...host name), all that happens is blue & green LED's come on, green, blue flashes, green, blue flashes, green, blue flashes, then green and blue stay on steady. Just before the blue and green come on steady at the end, the "print job failure:busy" message flashes on my tablet.
I assume the sequence of LED flashes is the HP printer receiving a print command 3 times and can not perform the task because the printer thinks it is busy.
After searching for this problem on the net, it would appear I am not the only person with this issue. And yes, I have tried powering down my modem, printer, PC, and tablet and restarting all the above. Not that the PC has anything to do with it, but I am desperate.
Does anyone have a viable working solution to this problem???

Hello,
Thanks for the post. With this one, there is a firmware update available for the printer, and I've included a link below that with some excellent steps to check regarding this issue. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41103...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02933944&cc=us&dlc=en&lc=en&product=4110396&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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Unable to Print After Installing Adobe Acrobat Reader Upgrades.

. What software version of Abobe Acrobat Reader should be used for an HP PhotoSmart Plus printer? I currently have Adobe version 9.3 installed. I receive pop-up notices to install new Adobe Acrobat Reader software upgrades. I have installed the software upgrades and then my HP PhotoSmart Plus printer was unoperational. I deleted the Adobe software upgrades and my HP PhotoSmart Plus printer began to operate. I contacted HP technical support and was told there is no compatibility issues between Adobe Acrobat Reader and HP All-in-One Products. It might be a problem with the specific Adobe software upgrades. HP requested that I contact Adobe support for problem resolution. Has this problem ever happened to you? Any problem resolutions would be appreciated.

Hello there! Welcome to the forums @Oldchev
I understand you cannot print, after installing your Officejet 7410 All in One printer.
Please let me know the following, and I'll do my best to help!
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
Have you tried printing from different programs?
Have you tried uninstalling and reinstalling the software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Best wishes
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Unable to print after adobe update

Program says "printer must be installed before printing pdf" but printer is installed, updatd and working properly with other programs. I did a system restore (windows XP) and was able to print pef but as soon as update re-installed I was unable to print. Obvious solution is to system retore again and NOT update adobe but is there a better fix?

Hi,
I found that Adobe has released an update to Acrobat 9.4.2 for the Print Issue in the form of an EXE. I applied the fix on my system, and it seems to have fixed it.
You can download the EXE from:
http://kb2.adobe.com/cps/891/cpsid_89178/attachments/AcrobatPatchApplication.exe
For more information on the same, please refer:
http://kb2.adobe.com/cps/891/cpsid_89178.html (Herein, refer to Solution 1)
Regards
Ankit

Unable to Print in Windows with Vmware Fusion HP LaserJet 1006

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Printer worked flawlessly with Leopard 10.5.8
Will not print in windows. Open the print queue and it says it is printing (it isn't), sometimes the message is that it is waiting for the printer to become available, (printer is available).
Any help will be greatly appreciated.
Alan

The print job gets sent to the printer, but it wont print. It says waiting for printer to become available. When this happens I am also unable to print from the Mac side and have to restart the computer to be able to print from the MacBook. Simply turning off the printer and then turning it on doesn't help.

Unable to Print MSDS's with WWI

Hi,
I have a problem that SAP printing is working fine, however users are unable to print MSDS's, The prints are showing up as completed in the SAPLPD however in the spool requests for the printers these are not showing up (normal SAP printing to these printers are working fine). I have checked the rfc connection to the WWI server and this is working fine.
Are there any other things I should check for this problem?
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I can not print to my Epson printer after installing the new Quicktime upgrade on my PowerBook G4 (1.67 GHz, OS X Version 10.4.11). I have re-installed the driver from Epson (several times), and have safe booted and reset my permissions but it will not print. My printer is a Epson Stylus Photo R1800. When I print, it just gives me this message... "Looking for Printer 'EPSON Stylus Photo R1800' "

Latigna, welcome to Apple Discussions.
Here's a similar problem on the same Epson printer. http://discussions.apple.com/message.jspa?messageID=8928421
Also look at Troubleshooting printing issues in Mac OS X
http://docs.info.apple.com/article.html?artnum=106714
 Cheers, Tom

Just installed 10.6. Unable to print word document with outline numbering

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Like so many I have the same issue after updating to Yosemite. I have tried deleting the printer, updating drivers, resetting the printers, restarting the Macbook Air but all to no avail. Printer is an HP Laserjet 3055 and has worked fine up until now. Come on Apple, this is really frustrating!

Hello there! Welcome to the forums @Oldchev
I understand you cannot print, after installing your Officejet 7410 All in One printer.
Please let me know the following, and I'll do my best to help!
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
Have you tried printing from different programs?
Have you tried uninstalling and reinstalling the software?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
Best wishes
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I can't print recto verso with eprint Officejet Pro 8500A

Is it possible to print recto verso via eprint?

Hello filipv,
Any documents you send to ePrint will print as formatted, so there is no way to print in recto verso unless the document has already been formatted for it before being sent to the printer.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Unable to print book - error with page info

I'm trying to print a 50 page book. No problem assembling, uploading or purchasing but after a day or two I always get the following message from the Apple store.
Due to an error when your order was submitted, the file we received contains incorrect page information. As a result, Apple is unable to process your order and you will not be charged. Before submitting a new order, we have some suggestions for correcting the issue:
Update your software.
Preview your product in iPhoto or Aperture.
Place your order again.
If you are unable to update iPhoto, or are prompted to purchase updated software, you may consider the troubleshooting steps below:
Open iPhoto and go into your book project.
Choose to view "All Pages".
Once you are on the "All Pages" screen, click on the last page that appears.
Choose "Layout" and then select "Spread" from the "Layout" drop down menu.
You should then see that the rear flap page appears. Subsequently, you can make the desired customizations before resubmitting your file.
Preview your product in iPhoto or Aperture.
Place your order again.
We appreciate your business and apologize for any inconvenience.
This is the third time this has happened. I've tried both sets of instructions. The final time, the .pdf preview displayed but the formatting of the page was all out of whack - photo sizes incorrect, wrong font, wrong font sizes - The software is updated, I'm running OS Mavericks and iPhoto 9.5.1.
I'm all out of ideas, here. Any input greatly appreciated.

Paul:
As Terence pointed out it's a damaged library, most likely the database file, Library6.iPhoto. To protect from future occurrences of such a damaged library you can keep a current backup copy of the database file on hand and ready to replace in the library package if you ever get the blank or "!" indication again for the full sized file. See the tip at the end of my signature for an easy way to make those backups.
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto (iPhoto.Library for iPhoto 5 and earlier) database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger or later), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 6 and 7 libraries and Tiger and Leopard. Just put the application in the Dock and click on it whenever you want to backup the dB file. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.
Note: There's now an Automator backup application for iPhoto 5 that will work with Tiger or Leopard.

Unable to print after new router installed

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Replacing/changing your wireless router try here.
http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Unable to print to 8200 photosmart series printer after registration with eprint home&biz

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