Unable to purchase products on new credit card

Help me pls!  I changed my credit card for payment on my iPad, but when I try to purchase anything from apple, ie. apps, tv, etc. the prompt tells me to contact iTunes support.  I need this fixed today please.  Thank you very kindly.  Tamiko from Canada

Tamiko I wish their was a "silver bullet" for this...but you better contact iTunes Support as instructed...
http://www.apple.com/support/contact/

Similar Messages

  • HT1918 I am trying to make a purchase.  Entered new credit card number but it gives me error message.

    I am trying to make a purchase.  Entered new credit card number but it gives me error message.

    If you would like help from these forums then posting what the error message says would be useful.

  • Re: Unable to place order with new credit card.

    I'm having a similiar situation with my new Best Buy credit card. I was approved today (7/24/2015) and wanted to use it for an online purchase at bestbuy.com. After the congratualtions message from citibank, I tried too register numerous times using two different browsers but to no avail. It either froze up after submitting, or an error message "There has been an error while processing your request." I called customer service, and the rep told me to wait 7 to 10 days to receive the card. I tried to tell him that the website states I can use the card immmediately after approval. I asked rep to wait on the phone so I could duplicate. As I tried to explain the problem, he had already dropped the call. I'm frustrated with the entire process. Why aren't the customer service reps properly trained to solve these types of issues? Why is the web programming so poor by displaying a vague error message with no chat option or phone number to call and no one trained to solve this issue? What is the customer suppose to do at this point other than take one's business elsewhere?

    Hello bgray10,
    I want to start by thanking you for getting a Best Buy credit card and your interest in making a purchase with us!  We really do value your business. 
    I'm really sorry for the lack of customer service you've received from the representative. Was this Best Buy customer service or Citibank's? 

  • Unable to purchase from Itunes as credit card processing error continues to come up

    Is anyone having problems purchasing from Itunes today?  I was able to easily yesterday but unable to from my Mac, from my PC or from my iPad.

    You're right about the lack of support for Itunes. They say they will answer emails with support questions but its been over a week and I have yet to get a response. I was able to download a movie last night and thought the problem was resolved but am getting the same error message again today. You'd think Apple might want to resolve this as it as I am trying to spend money at the Itunes Store. The message tells me to contact Itunes -- have tried every way possible to do that and no response!

  • Unable to place order with new credit card.

    I just opened a Best Buy Mastercard. I was under the impression I would be able to shop with it online immediately. That's what your site says and that's what the girl told me that helped me complete the process.
    I put the appliances I wanted in my cart and proceeded to check out. The checkout shows I have a Best Buy card linked to the account, but it keeps asking me for a security code from the actual card that I haven't received yet. I called the number back that I talked to when I completed the application process and they transferred me to another department. There I talked to a rep that had me go all through linking my card to the account again via "check your application status". When that changed nothing he said "hold on" and like some customer service reps do... he never came back. A woman finally picked up and asked what I needed. She told me there is no way you can shop online without the physical card in hand. Why is it stated that you can on your site?

    Hello again mshomo, 
    I greatly appreciate you sharing these further details with us. I am truly sorry for any confusion or hassle that this may have caused. It is regrettable that this experience may have caused you to shop elsewhere. I know we can win your trust back given the opportunity, and I hope that you will give us the chance to provide you with a more satisfying experience soon. 
    Sincerely,
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • In trying to make an online purchase with a new credit card but it won't let me?, In trying to make an online purchase with a new credit card but it won't let me?

    Trying to make an online purchase but it is saying contact iTunes  support to make transaction

    Yes it's saying to contact support

  • My website has been disabled as my credit card had expired but I'm unable to login to even enter my new credit card details - how do I make payment?

    My website has been disabled as my credit card has expired. I'm unable to get into the admin section to input my new credit card (I get an error message telling me there's an outstanding invoice). How can I get in to enter my new card details so that payment can be made?

    You can
    Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    You can have apps purchased from more than one account. It does complicate update apps though.
    - Go to settings>Store and sign out and sign into your account.
    - Apps are locked to the account that purchased them.
    - To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

  • I want to switch stores from Japan to USA. I used to have an iTunes card, and there's 15 YEN left in my account, how can I get rid of that so I can start purchasing in the US store using my new credit card?

    I want to switch stores from Japan to USA. I used to have an iTunes card, and there's 15 YEN left in my account, how can I get rid of that so I can start purchasing in the US store using my new credit card?

    I can't seem to find an app that costs my available balance. iTunes said I need to spend it ALL before I can change stores. This means I cannot totally change stores.... Hopeless.

  • Why can't I make a purchase from my new IPod using a new credit card which is different from the one registered with my apple account ?

    Why can't I make a purchase from my new IPod using a new credit card which is different from the one I have registered with iTunes before ?

    You can only use one credit card to one Apple ID.

  • I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
    You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
    Matt

  • HT4009 I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

    I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
    http://support.apple.com/kb/HT4213
    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
    Good luck.

  • I got a new credit card and tried to make an in-app purchase but forgot to update my info. It still says transaction is pending on the app

    I got a new credit card and tried to make an in-app purchase but forgot to update my info. It still says transaction is pending on the app

    Hi Danny724,
    Welcome to the Support Communities!
    I would suggest updating your billing information in the iTunes application, signing out of your account and signing back in; and then trying to complete the purchase.  If the issue persists, the iTunes Store Support Team can review your account with you.
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/ht1918
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    - Judy

  • Changed credit card in the payment information now can't purchase anything.  The new credit card i use all the time for online purchases but can't buy anything on iTunes.

    I Changed my payment information to a different credit card, now it won't work.  The new credit card has been used for online purchasing all the time but I can't buy anything on iTunes or in game app purchases.

    What do you mean by 'won't work' and 'can't buy anything' ? If you are getting an error message when trying to buy things then what does it say ?

  • You will not accept my new credit card number. On...

    How can I obtain more credit as you will not accept my new credit card.  The number has not changed, only the security number has changed.
    Solved!
    Go to Solution.

    Hi,
    To use credit card in purchasing Skype product, you just have to make sure that you have entered your credit card's correct information. If you are not certain with this information, you can contact your bank for more assistance.
    However, if the information you have entered is right, I suggest that you contact us through this link: https://support.skype.com/en/faq/FA1170/ so you can provide us with the error message you are encountering and we can investigate further.
    I also sent you a personal message regarding your purchases. Please check your  private message list by clicking on the envelope icon located at the top right part of the community page once you are signed in.
    Regards,
    Jestoni
    Did this answer your question or resolve your issue?
    Mark it as a solution and click on Kudos button.

  • Apple TV will not update to the new credit card that is on file with I tunes. Help please

    Had to update the credit card on my itunes account. I did and this was done correctly. But my apple TV won't update to the new credit card. I have rebooted, have downloaded the latest software. so therefore I am unable to purchase any movies, etc.

    Have you tried restoring?

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