Unable to scan doc's using my HP M1536 dnf

I'm facing some new issue using HP laserjet M1536dnf printer & Scanner,
in my office number of systems are there, i can able to give print and scan from all systems accept one system
i tried so many settings and troubleshoot's but no use its not working anymore.
when i attempt scannig from that pirtucular system it's showing error like"the scanner is currentl in use" or "not responding",
after few munites i can able to see scanning page but when i click on scan it's not woking anymore.
can some one please help me on this.
Regards,
Mahesh Reddy

Hi @Maheshreddy ,
I see that you are having issues from just one computer not being able to scan. I would like to help you out today.
Temporarily turn off the Firewall to make sure it isn't interfering.
Try scanning again.
If the issue persists, download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
Check the Windows Image Acquisition (WIA) services:
Click the Windows icon (), type services.msc in the Search programs and files box, and then click the services.msc link under Programs. If prompted, click Yes.
In the Services window, right-click Windows Image Acquisition (WIA) service, and then click Properties.
Click the Dependencies tab.
Make sure that Remote Procedure Call (RPC) and Shell Hardware Detection are listed, and then close the Properties window.
In the main Services window, make sure that Remote Procedure Call (RPC) and Shell Hardware Detection show as Started in the Status column. If they do not, continue to the next step to start the service.
In the Services window, right-click Windows Image Acquisition.
If the option to start the service is available, click Start.
If the option to stop the service is available, click Stop. When the service stops, right-click Windows Image Acquisition (WIA) again, and then start the service.
Close the Services window.
You might have to configure the firewall.
Configuring a Firewall to Allow a Connection with the All-in-One in Windows.
What operating systems are you using? How to Find the Windows Edition and Version on Your Computer.
Is the printer connected to a router by a Ethernet cable? (switch)
Is the printer fully installed on each computer or shared?
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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2014-09-20 06:04:25:172 5752 de4 COMAPI ---------
2014-09-20 06:04:25:172 5752 de4 COMAPI -- END -- COMAPI: Search [ClientId = CcmExec]
2014-09-20 06:04:25:172 5752 de4 COMAPI -------------
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2014-09-20 06:04:30:171 552 634 Report REPORT EVENT: {37DD5321-4FD5-4024-9C84-1FB9C04D4A5A} 2014-09-20 06:04:25:169+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244023 CcmExec Failure Software
Synchronization Windows Update Client failed to detect with error 0x80244023.

Hi
If SCCM is setup correctly and your boundaries are correct then once you deploy updates the agents will pick them up.
Also make sure you SUP role has the FQDN set. Lastly if you are using port 8530 make sure it is open.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Thanks for a quick reply <baltwo>. You’ve answered that it is not a fake message!
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Hi , Based on your description, unable to scan to hotmail, I suspect the issue is related to the Browser or your Microsoft settings. HP scan is not designed to scan to web mail, so I am not sure how much help I can be, but I will happily do all I can to assist you. What Browser are you using? Once you have determined your browser and version, please click the appropriate link below for instructions to clear your cache and cookies. Internet Explorer 11
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Internet Explorer 7
Internet Explorer 6
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