Unable to unsubscribe from my Creative Cloud subscription.

Attempting to unsubscribe from my Creative Cloud subscription, I am presented with the following form error alert:
We're sorry, something seems to be wrong on our end. Please try again later.
I have attempted this both in Firefox and Chrome with the same result in each.

Hi - thanks for reporting this. I have gone ahead and stopped your membership. You will continue to have access until 27 May, 2013.
Kind regards
Bev

Similar Messages

How do I unsubscribe from Adobe Creative Cloud and cancel my Adobe ID? I tried going to "Cancel my membership" on their site but it just takes me in a full circle and I end up back at "Cancel my membership" again. Is this a ploy to not let go of potentia

How do I unsubscribe from Adobe Creative Cloud and cancel my Adobe ID? I have tried numerous times going to "Cancel my membership" on their site but it just goes through several steps and ends up where I began (i.e. Cancel my membership). Why is it so difficult to unsubscribe? Thks for any advice. Lavandula

Adobe contact information will not help You. The Finnish sites are making the same loop. The worst thing is that they have send me e-post telling that my membership will continue after first year automatically with 60 % higher price. I don't need do anything I will not continue the membership. It seems impossible to end it. The onlys solution seems to be close the credit card.

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired. What do

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired.
What do I do? Help ):

How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

Creative Cloud subscription in New Zealand

Yes I know, not many people care about NZ, and definitely not Adobe, but I wanted to start this thread to at least get my voice heard.
I am unable to purchase a creative cloud subscription in NZD. The only option I have is to buy in AUD. This is wrong on so many levels:
1) the AUD price includes local tax, which I am not supposed to pay because I don't live in Australia
2) I am unable to claim GST back in NZ, because I was charged in AUD
3) Every time my credit card gets charged, I have to pay conversion charges
Apart from the unfortunate exchange rate, I also have 3 additional charges added to the final price, just because I live in NZ. Adobe, seriously, you have to sort your stuff out. This is unacceptable.
If there is no NZD purchase option, why not give us the choice at least which currency we want to pay in? What's the difference? Since there is no local retail operation here, what does it matter? If I could buy in USD, at least there is no tax included in the price. (and it would be a lot cheaper too)
I just spoke to one of the Adobe resellers here to ask if I could purchase a subscription through them and the answer I got was:
"It is only available direct through Adobe. The Cloud is pretty much direct competition from Adobe against our box product "
Not a happy camper.

Creative Cloud certainly seems to be available through resellers in the US. Even Amazon has a prepaid 3 or 12 month subscription available (I guess you're just buying a coupon which is then used to credit the account on Adobe.com):
http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B007W7A1OY/ref=sr_1_1? ie=UTF8&qid=1336991606&sr=8-1
Also, Adobe's FAQ on Creative Cloud states it will be sold retail:
Where can I purchase a Creative Cloud membership?:
Memberships to Creative Cloud are available through Adobe.com and select retail and online stores. Find a store in your area.
When you buy at a retail or online store, you will have the choice of a prepaid 3-month or 12-month membership.
I don't live in NZ anymore, but I can imagine the annoyance of having to pay GST via Australia, and not being able to claim that in NZ. Seems like a signifcant oversight from Adobe.

Upgrade from Personal Creative Cloud to Company Creative Cloud.

Hi there, my name is Christian.
I´ve recently joined up with someone else's company and we decided to upgrade our Adobe package from private / personal to company / team package.
We´re trying to figure out how to do this. We have found an upgrade button, but it requires a serial number which we can not find because we've only been using Creative Cloud (which to me doesn't look like it uses a serial number).
So the question is, where is this serial number located?
Or is there another way to upgrade?

Thank you for your response. I will try this.
20. okt. 2014 kl. 13:25 skrev Kartikay_Sharma <[email protected]>:
Upgrade from Personal Creative Cloud to Company Creative Cloud.
created by Kartikay_Sharma in Creative Cloud Download & Install - View the full discussion
Hi Christian,
Creative Cloud subscription do not require any serial numbers. To upgrade from personal to a Company package (CCT) , you will have to cancel the personal subscription and purchase CCT subscription ( as an admin and then invite rest of the team members into the same subscription ).
Best option would be to talk to our sales team as they would be able to get you up & running quickly.
Adobe | Sales Inquiries
Cheers,
Kartikay Sharma
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6847267#6847267
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Can I transfer my Creative Cloud subscription to another Adobe account?

Hello,
How do I transfer my account to another email address that already has an Adobe account? We are a business and have a Creative Cloud subscription setup to a specific email address. We want to transfer this license to another employee as the existing one was laid off. How do we go about doing this?
Thanks!

Hi JimmytheBullet,
If you are a Creative Cloud for Team user then you can simply remove the user from Admin console and invite another to be the team member. If it is Creative Cloud individual subscription then I am sorry to say but you cannot transfer the account to another.
regards,
Abhijit

Creative Cloud subscription disapeared

Creative Cloud stopped working when I went on vacation from Bermuda to the USA on a cruiseship. Now it won't work back in Bermuda either and my account shows no record of ever paying for a subscription.
It lets me open the software in a trial version, which is strange because I already used up my trial time before subscribing for an education account (I work for a school in Canada).
I don't know if it has suddenly decided my country is Bermuda (I am Canadian and I live here part-time) and now doesn't want to let me use the product from here. Help is appreciated. Thanks!

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative Cloud subscription and trial mode?

I have a creative cloud subscription for a year, but business catalyst seems to only offer me a "trial mode". I'd like to set up a website (actually, a subdomain off of a current website hosted somewhere else).
I was under the impression that we're given 5 of these sites with a creative cloud membership. Is this a wrong assumption?

Hi Filip,
All BC site are starting in trial mode. This is our way to allow "free hosting" during site development phase.
When you believe that your site is ready, just log into site Admin console, using "Manage" button from Creative Cloud and in the site admin you should use the "Push Site Live" button.
After that you will be able to redelegate your domain to BC : http://kb.worldsecuresystems.com/000/bc_6.html?bc-partner
At any time, if you need BC support with your site, please use the "Help & Support" button from your site admin to log a case or chat with support.
Best regards,
Aniela

Creative Cloud Subscription not showing in "My Account"

My creative Cloud Subscription is not showing up in my account. Why is this? I am being billed for it.
I am moving from the USA to Vietnam next year? Will there be any issues with using my Creative Cloud subscription over there? Will there be a better close-by contact for support?

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Existing Business Catalyst Standard Partner & Creative Cloud Subscription

I am an existing Business Catalyst Partner (Standard Partner Plan) and thinking of purchasing a Creative Cloud Subscription. Can I access the 5 free web basic hosting packages via my existing Business Catalyst Membership? Or do I need to create a new Adobe ID?

Moved from the Creative Cloud to the Business Catalyst forum. They will be able to help you here.

Active creative cloud subscription but still showing trial?

Hello,
I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
- Changing directions to English International
- Logging out/in
- Etc. (from the list of usual culprits)
... but nothing seems to be working. Any ideas?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Does Adobe Bridge CC require a Creative Cloud Subscription Plan?

Hi. We have a few users at our workplace that only require the use of Adobe Bridge CC and not any of the other Adobe CC apps. Can one simply make an Adobe ID, use it solely to download and install Bridge CC and be able to use Bridge CC (and only Bridge CC) past the typical 30-day trial period WITHOUT signing up for a Creative Cloud subscription plan? Or does one need to have either an active trial or an active subscription to be able to do this?
I was under the impression that Adobe Bridge CC was installed and managed separately from the rest of the Adobe CC apps and would be offered standalone for free. If someone knows these details, I'd love to know too. Thanks.

Bridge is nothing more than what used to be Photoshop's File Browser.
It is not offered for free, and it cannot even be installed or bought by itself.
You have to buy a single application that comes with it, such as Photoshop CS6, or subscribe to it, or subscribe to a single one of the CC applications, or suites.
Your impression was wrong.

When I try to launch an adobe application I am prompted to renew my creative cloud subscription even though I'm paid up until the end of the year.

When I try to launch an adobe application I am prompted to renew my creative cloud subscription... even though I'm pre-paid up until the end of the year. I can't use any of my applications at the moment.

Another update: The one month free trial software is no longer working for me as a work-around.
Also: I tried to open up my Adobe applications from two other machines that I have in the house, but it did not work. I received the same subscription renewal popup loop. This leads me to the conclusion that it is strictly an issue on the Adobe Licensing Server side, and NOT a localized issue with something wrong on my system.

Photoshop CS6 installation failing with Creative Cloud Subscription

I have a Creative Cloud subscription and I am having trouble installing Photoshop CS6 with the Adobe Application Manager. The application will download but when installing it gives me an Installation Failed error with the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)"
I am using a Macbook Pro 17" i7 8GB with Mac OSX 10.7.3.
When I look at the DLM_Native.log file using the Console I get a whole bunch of errors like the following.
[ERROR] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 | | | | | | Checksum validation failed for segment 510
[WARN] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 | | | | | | Some Error has come during download operation with Error type - -60, and Error Code - 417
I have about 60GB of free hard drive space, so I know I am not running out of space for installation.
I do not see an alternative way of downloading other than the Adobe Application Manager. If I go to my orders page on Adobe.com and click download for Photoshop CS6 it just opens the Application Manager and begins downloading from there.
I have downloaded and installed Illustrator and Flash Professional using the Application Manager without issue.

Thanks for the quick response Jeff. I wonder if there's something else going on. All the other apps (Illustrator, InDesign, Dreamweaver et al) downloaded and installed to the same location (Applications folder) no problem using the application manager. When I tried to use the download manager to download Photoshop separately, the download destination was set to the desktop, while logged in with administrator privileges. The .dmg downloaded without any apparent problems but generated a checksum error warning when I tried to expand it. I tried several times, had antivirus and Little Snitch turned off, tried again after restarting etc. to no avail.
Interestingly, my colleague experienced the exact same problems on his (Mac) system, which is running same OS.
I got around all this by downloading Photoshop from the CS6 direct download page using the link you provided, for which many thanks.

Unable to unsubscribe from my Creative Cloud subscription.

Similar Messages

Maybe you are looking for