Unable to update ios 4.3 software, trying since last 02 days...!!!

Hi,
I have iphone 4, since last couple of days I am trying my best to upgrade software but failed, first i thought that my broadband speed is slow, i checked it, it was around 15 mbps, i phoned to broadband service provider who checked everything and said nothing is wrong with the speed of broadband. Than i phoned to apple customer service technical department, one of the official told me that may be millions of iphone, ipad & ipod users are updating softawre that's why download process is slow and apple official advised me that if I disable the firewall of internet security than process may run fast.
I have disabled firewall and I am trying to update software since last couple of days and result is still the same, i tried to upgrade software very early in the morning, mid of night and tried different times but i think millions of users are still updating...! in my computer itune is completing download in 8 to 9 minutes but when it completes i am recieving message in dialogue box that "my operation is timed out and download couldn't completed" its very strange. I believe its bug, apple should look it over.

Try to download the firmware first and upgrade later as a second step.
Make sure that your security software allows contact to Apple servers during the upgrade process:http://support.apple.com/kb/TS3125

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