Unable to upgrade to windows 8.1

I have an HP ENVY 15t Quad TouchSmart - E4T18AV laptop which I bought from the US online store in July 2013.
I reside in Singapore right now. Its been a while since the microsoft announced free upgrade to windows 8.1 but my laptop has been unable to upgrade. There is no upgrade notification when I launch the HP support assistant nor does the app store show any. 
Is it something to do with my being in Singapore and my laptop having being bought in US? How do I upgrade it to windows 8.1?
 Thanks in advance.

Hi there @greenseer 
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are looking for help with upgrading to Windows 8.1. I am happy to help with this.
Firstly the HP Support assistant is not going to offer an operating system change as an update. Mostly it is handling updated drivers from the website. For the WIndows 8.1 upgrade, you should look at the Microsoft website itself.
Please see  the following tutorial on the Microsoft website:
Update to Windows 8.1 from Windows 8 - windows.microsoft.com
I hope this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Similar Messages

  • Unable to upgrade from Windows 8.1 SL to Windows 8.1 Pro

    I just bought a brand new Lenovo G510 notebook and I am battling to upgrade from Windows 8.1 SL x64 to 8.1 Pro x64.
    I used the process:
    Right click This PC -> Properties -> Get more features with a new edition of Windows -> I already have a product key
    Then, type the key you bought...BUT the code is not accepted and I really do not wish to do a fresh install of Windows.
    Any ideas on how I can get this done quickly without a fresh install.
    Thank You.

    Hi,
    How’s everything going?
    If you could update us at your convenience that would be wonderful.
    Yolanda Zhu
    TechNet Community Support

  • Recently purchased HP 850 with Windows 8.1, unable to upgrade to Windows 10

    I received my new HP ENVY Phoenix Desktop 850 (850-050qe CTO / M0K54AV#ABA) with Windows 8.1 (shown under Windows Edition). The shipping container states that this desktop is ready for Windows 10 upgrade. However, I do not see the "Get Windows 10" app on the toolbar. I have downloaded all available updates (recommended and optional), but there are two missing (KB2919442, and KB2919355). After reading through numerous articles, it seems that I need to install KB2919442 first before installing KB2919355, but when attempting to install KB2919442, I receive an error message "this update is not applicable to your system". Please advise!

    Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are not able to install Windows 10 on your computer as the KB2919442 update is not able to install correctly. I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in thsi document on how to Use the System File Checker tool to repair missing or corrupted system files. This should help to scan for and repair missing or corrupt system files.  I also suggest using the following resource on how to Fix Windows corruption errors by using the DISM or System Update Readiness tool, as well as Troubleshoot problems with installing updates. This should help to correct operating system corrupts preventing Windows updates and service packs from installing correctly. Please re-post with the results of your troubleshooting, and I look forward to your reply!
    Regards

  • Windows 8.1 upgrade from windows 8

    I am unable to upgrade to windows 8.1.
    When trying to update it is showing 'Something happened and windows 8.1 couldn't be installed. Error Code 0x8024401c
    I tried 'net stop wuauserv' and 'net stops bits' from command prompt with admin privileges. Still same error.
    Please provide the solution.

    Hi,
    This error means that your PC couldn't connect to the Windows Update servers.
    Please try this Windows update troubleshooter:
    http://go.microsoft.com/?linkid=9830262
    Then, if there is any third part security applications, please disable it or remove it to check the results.
    Also, we can try the update in Clean boot mode to avoid 3rd part conflict:
    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
    http://support.microsoft.com/kb/929135
    Kate Li
    TechNet Community Support

  • Unable to play games after upgrading to Windows 8.1

    Hi,
    Since I upgraded to windows 8.1 , my computer is runing much slower and I'm unable to play games as it looks like that my video card drivers are not good. 
    To give you an example, I can't even watch match simulation on Football Manager 2015 since I upgraded to 8.1
    I'm heavin HP Pavilion 14-E019TX laptop
    Regards, Milos

    Hi:
    Did you install the W8.1 graphics driver from your notebook's support and driver page?
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-125100-1&cc=us&dlc=en&lc=en...
    That would be the only suggestion I can offer.

  • Unable to activate software after upgrading to Windows 8

    This post contains one question.
    I am unable to activate my Creative Cloud products after upgrading to Windows 8. I have used the Chat service on three separate occasions, and after the employee asks me for my e-mail and order number, determines that they are unable to provide me the instructions necessary to license or activate the software. So I must be forwarded to a special team to help me resolve this problem. During the transfer, I get cut off -- each time.
    On Windows 7, I deactivated my Creative Cloud membership through Photoshop.
    I upgraded to Windows 8, installing all security updates and restarting the system several times.
    Now that all updates are installed, I want to re-activate my Adobe products -- but am unable to find the commands to do so.
    I have logged in to Adobe Application manager, using the e-mail address and password that Adobe has in the system for my account.
    How do I activate my Adobe products?

    Does the solution provided by customer 'kipedias' in this post http://forums.adobe.com/message/4903206#4923341 resolve the issue?

  • Unable to upgrade VPCCW21FX to Windows 10 because of NVIDIA GEFORCE 310M

    I am Unable to upgrade VPCCW21FX to Windows 10 because of NVIDIA GEFORCE 310M. The error message says "The display manufacturer hasn't made your display compatible with Windows 10. Check with the manufacturer for support".  There is no information about 310M in NVIDIA website. It redirects to SONY for 310M model.  Any suggestions on how to overcome this issue?  

     
    Hi rajm331, 
    Thank you for considering Sony Community! 
    Sony is currently validating and updating the drivers, and testing Vaio computer for Windows 10. Currently, we do not have the updated drivers for your Vaio VPCCW21FX, as you can see on eSupport website. robertwycoff was able to update his unit manually visiting the website of Nvidia or GeForce website. You may try his suggestion and hopefully, that will work. 
    For more information about the drivers release date, kindly check this site: Windows 10
    For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
    Hope the links help.  
    Thanks,
    Vincent  
    If my post answers your question, please mark it as "Accept as Solution" 
     

  • Unable to connect to second Pc (WinXP) after lapop upgrade to Windows 7

    I got the free upgrade DVD to Windows 7 Ultimate and installed successfully.
    All programs work, able to connect to the internet, no problems.
    Home Network (Workgroup) defined and was available via Vista prior to upgrade to Windows 7.
    By Available I mean able to see both machines defined in the workgroup from either machine.
    After Upgrade Windows 7 does not show the other machine and vis-a-vers-a.
    Checked network settings and all appears OK.
    Suggestions and advice appreciated.
    Thanks

    Network Centre Setup
    - Network discovery (On)
    - File and Print Sharing (On)
    - Public Folder Sharing (On)
    - Media Streaming (On)
    - File Sharing Connection (On 40 - 56bit encryption)
    - Password Protection Sharing (Off)
    - Homegroup Connections (Allow Windows)
    Still unable to connect to the XP Professional Workgroup
    Please Help?

  • Unable to access orange email since upgrading to Windows 10

    Unable to access my Orange email account since upgrading to Windows 10 and Microsoft Edge. any suggestions?

    Not caught up with Win 10 yet. Doesn't Edge do POP3?
    You will need to install a POP3 mail client like Windows Live Mail or Mozilla Thunderbird

  • Unable to open iCloud folders in Outlook after upgrading to Windows 8.1

    I have upgraded to Windows 8.1 yesterday, when I open my Outlook 2013, the iCloud in Calendar and People (contact) are not working. The error message is "The set of folders cannot be opened. The information store could not be opened".
    I have reinstalled iCloud add in from Apple, it still cannot resolve the problem.

    I have had the same problem.
    I have deleted the icloud account in Outlook and reinstalled it again by "icloud system control".
    Now I am able to access my icloud calender, etc. again.
    Hope this helps, best, Peter.

  • Unable to obtain vivid print quality with HP ColorJet CP1515n after upgrading to Windows 7

    Since I upgraded to Windows 7, I no longer get the same sharp and vivid images that I used to get using Windows XP. The colors also differ from the colors on my screen.  Apart from upgrading to Windows 7 and installing the HP Universal PCL 6 driver, no changes have been made before the problem started.  I still use Corel Draw 10 and print on the same glossy paper used when the print quality was fine. 

    dpv,
    If we suspect operating system or driver problems since moving to windows 7 we can try downloading and running the print and scan doctor located here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
    It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results. 
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Unable to connect to Oracle db v 9.2.0.1.0 after upgrading to Windows 2003

    Hello, I am working on a java enterprise application that accesses Oracle DB version 9.2.0.1.0. It was working until I upgraded the operating system from Windows 2000 server to Windows 2003 server enterprise edition. the db connection is lost sometimes when accessing the db for long time so i have to close the session and open a new one. also the batch file (wfjvlsnr.bat) that resides under (Oracle_Home\ora92\wf\admin) can not connect to the db with the user name (owf_mgr) after upgrading to Windows 2003 although it was working on Windows 2000 server....
    Could you sujjest any solution for this problem?
    Thanks....

    Are you talking about upgrading the client operating system? Or the server operating system? The first version of the Oracle database that was supported on Windows 2003 was 9.2.0.3, so if you upgraded the server operating system, you'll need to apply an appropriate database patchset.
    Justin
    Distributed Database Consulting, Inc.
    http://www.ddbcinc.com/askDDBC

  • After new itunes upgrade getting Windows error 126 that identifies MSVCR80.dll not found.  itunes unable to open. Anyone have cause and resolution.

    After installing new itunes upgrade on Windows Vista PC, itunes does not open. Getting error boxes identfiying Windows error 126 (error 7) plus; MSVCR80.dll not found.
    Anyone have casue and resolution?
    Apple support did not have file or process available to backoff to previous itunes version v11.1.3 to allow recovery so itunes could continue use with no problems as before this new upgrade.

    Solving MSVCR80 issue and Windows iTunes install issues.
    Thanks to user turingtest2 for this solution.
    Solving MSVCR80 issue and Windows iTunes install issues.
    If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    You may be required to boot into safe mode to complete the folder deletion process.

  • I am unable to do any recordings or import since I have upgraded to Windows 7

    I recently upgraded to Windows 7 and whenever i select end to finish my recordings it starts to process and then it stops and an error appears and says that it is looking for a solution and never comes back with one. I am considering going back to Vista but I have a project that I need to get done.
    o

    Hello,
    Do you run CP as an administrator? That is necessary, but also was the case for Vista.
    Lilybiri

  • Unable to fax after upgrading to Windows 8.1

    After I upgraded from Windows 8 to 8.1, I have no longer been able to send a fax from HP Solution Center.  I now receive the following message:  "There was a problem while communicating with your HP device." I can successfully scan from HP Solution Center.  I can also fax directly from the device.  I do not have any issues printing. After I encountered the issue, I did a complete uninstall (levels 1, 2, and 3) and a reinstall but the same issue still occurs. I also shut off the antivirus software before I proceded with any of the above activity.

    Hi Stretchmjl,  The Print and Scan Doctor has shown an issue with the Scan feature. This can cause an issue when attempting to send a Fax with the Solution Center as the error has indicated. I suggest that you uninstall the software and drivers and reinstall with the following download. HP Officejet Pro Full Feature Software and Driver. If the troubleshooting does not help resolve your issue, I would then suggest contacting HP's Technical Support to see about further options for you. , : click here.  Thanks again for your time.  Cheers,       

Maybe you are looking for

  • Very Urgent: Hyperion System 9 Planning license was encountered

    Hi, I am working on Planning Version 9.2X. On every weekend, Hyperion Planning and Essbase servers are scheduled to start. After that, all the services are being recycled as part of weekly maintenance. The next day, when I tried to login into Plannin

  • Field labels for Radio Buttons

    when creating radio button form fields in Acrobat, I'd like to also put a label next to the radio button  that correspond to the value when the specific radio button is clicked (like "Yes", "No" "Maybe")

  • BRAND NEW Mac Pro won't boot from Leopard DVD, kernel panics!

    I just received my brand new Mac Pro today. It's a BTO machine with the upgrade to the NVIDIA 8800GT, a second optical drive and a Mac OS X Server license. The system has Mac OS X server installed on the default 320GB drive. I decided to use the serv

  • Remove decimals when equal to 0 SAPSCRIPT

    Hello all, When printing a quantity field in a sapscript form, I would like to remove the decimals if they are all 0, but retain them if at least one is non zero.  For example: Quantity    -   Value to print 1000.000   - 1000 1000.020   - 1000.020 10

  • LabVIEW: Failed to load shared library nisysrpc.out

    Errored were detected in the target log when connecting to the target: LabVIEW:Failed to load shared library nisysrpc.out.Ensure that the library is present to the RT target. Use MAX to install NI software or FTP to transfer custom libraries on the t