Undelivered e-gift card by Chatandvision

Hello,
I have sent a gift of 10$ on 28th Feb, around 3 am(IST).
Friend has not got the gift yet.
This is reference no. of transaction 505821931335.
Gift was supposed to be sent from ChatAndVision.
What do I do now?

abhijeet104 wrote:
Hello,
I have sent a gift of 10$ on 28th Feb, around 3 am(IST).
Friend has not got the gift yet.
This is reference no. of transaction 505821931335.
Gift was supposed to be sent from ChatAndVision.
What do I do now?
Hello
Chat&Vision requires 5/7 days to process orders.
p.s. We haven't heard of "IST" before. What does it signify?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Skype e-gift card from chatandvision

I have same problem here- order e-gift card from Chatandvision from Skype website on October 13 and expected the order to go through instantly. my order number: SO450932,please help me to find my order status, thank you

rkunel wrote:
I order e-gift card from Chatandvision from Skype website on October 13 and expected the order to go through instantly.
Hello
It generally takes 5/7 days for Chat&Vision to process an order.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

E-gift card and chatandvision

I've been trying for two days to buy an e-gift card for a friend.
It always fails on entering the credit card details (on a rather scary-looking chatandvision webpage).
Chatandvision support suggested clearing cookies, using different browser, rebooting - all of which I've tried (as well as multiple credit/debit cards).
Nothing seems to work. They're now not replying to emails.
Good news is ... nothing has been charged to those cards.
Does anyone know if this is a temporary problem?!

I'm still having the problem - can't buy an e-gift card (and I've had no private message from chatandvision).
I emailed C&V, a few days ago, to ask if I can complete the order over the phone. No reply.
I've contacted my card provider and there is no evidence of any transaction - or of any attempted authorisation. So.... far from being 'declined' by (all!) my providers (as C&V claim), it's not even being presented to them.
As we suspected - definitely a problem at their end.
I honestly thought Skype were bigger than this!

Re: Gift Card undelivered

I have purchased a gift card for my recipient worth $45 but it is undelivered to his email as on date.I have repeatedly contacted the customer support by emailing them but there's no proper solution yet,the gift card isn't delivered yet.I am very upset with chat and vision regarding how the issue is being handled.

Hi michaelsworld,
Could you kindly provide me with your order number please. I will look into your case with priority and update you asap.
Looking forward to heating from you soon.
Kind regards,
ChatandVision Ltd,

ChatAndVision e-gift cards. Avoid this seller.

Hello, just wanted to share some expirience with this company.
So, I ordered a gift card worth $75 xxxxxxxx on Dec. 2d . And missed a letter in recipient address. Typed @gmal.com instead of gmail.com
23 days passed since my order, and 20 since I contacted support for the first time.
Dec. 13th I got this:
"My apologies if there have been no further updates in your case yet. I have escalated the matter for you this time in hope that this matter will be resolved shortly. We will inform you about any movement as soon as it occurs."
So, in 20 days no to fix such minor issue with digital purchase... this is simply outrageous.
Oh, yeah^ and they took my money almost immediately.
My recomendation to community would be to avoid this seller, for good!
I messed with this purhcase only because they have a promo on skype site.
Dear ChatAndVision, Merry Christmas to you!
3 days passed until they sent me a message that card has been delivered.

When on earth are Skype going to drop Chat And Vision as their "Global Sales Partner"? They are absolutely atrocious and appear to be doing all they can to halt the sales of Skype products.
I ordered a RTX-4088 Dualphone on the 5th of December as a Christmas present, getting an alomsot immediate order confirmation When it had not arrived by the 20th, I chased it up by email. After half a dozen mails, they advised calling the phone number to re-order it.
For 1 month, I tried to call them - Option 1 "Sales" perpetually gave a "I am sorry, we are experiencing technical difficulties - Please call back later" recorded message.
Today, I tried option 2 - "Customer Don't Care" - They themselves said you need to speak to sales, and even they themselves couldn't get through.
I am fed up trying to order this damned phone. Skype themselves seem to have as little care about it as Chat and Vision and trot out some excuse that its a matter for Chat and Vision to sort out.
In a Live Chat session at the moment with Skype, they have advised;
I really do apologize about it, dear customer. I know that it is frustating to keep on hearing me apologizing, however, as much as I wanted to help you it is already out of my hands. The best I can is to document your case and if possible enough consult this with my Supervisor. Our higher deaprtment are reviewing each case, they will be able to see about this problem and in the future might have get a different, much better supplier that will satisfy our customer, for Skype's products and goods.
I note the reference to them getting a "different, much better supplier" so I guess that Chat and Visions incomptencies have not gone un-noticed by them either.
In the meantime, does any one know where else Skype phones can be bought, aside from this useless bunch?

Gift Card undelivered

Hey Skype,
I have ordered $10 gift card through your vendor Chat and Vision,.
48 hours have passed and the recipient still has not received the email.
I am looking at her email inbox with her and there's no sign of it.
This is unacceptable as she needs it urgently to call overseas.
Please take care of this as we consumers do not have direct access to Chat and Vision Customer Service (or lack thereof)
Thank you.

peterki wrote:
I have ordered $10 gift card through your vendor Chat and Vision,.
48 hours have passed and the recipient still has not received the email.
Hello
Orders for gift cards generally take longer than 48 hours for Chat&Vision to process. I'll check to make sure it's being done.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My Gift Card order undelivered.

I also have the same problem. I also bought a gift card fo $10 and is still not deliverd to the mail address. now its more than 48 hours.

jithi wrote:
I also bought a gift card fo $10 and is still not deliverd to the mail address. now its more than 48 hours.
Hello
We can't assist you until you advise which supplier you purchased from.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat and Vision Scam : Bought Skype Gift Card, No ...

I had bought a Skype Gift Card worth $10.00 from ChatAndVison, and Skype moderators please don't tell me it's got nothing to do with skype since I was redirected from skype.com itself. It's been 4 days, and I still haven't got any email regarding the gift card being sent and payment being verified.
The only mail I got from them initially was this:
Dear xxxxx,
Thank you for shopping with ChatandVision!
We wish to acknowledge that we have received your order, which will be processed shortly after the payment has been verified.
Once your payment has been confirmed, we will be sure to contact you again.
You may wish to track your order by simply clicking the 'Track your Order' link located at the bottom of our webpage, and enter your login details.
For your convenience, your login details are as follows:
xxxxxxx
xxxxx
Also for your reference, kindly review the details of your order below:
Purchase Summary:
Order No:
SOxxxxxx
Order Date:
23rd Jan 2014
Billing Information:
xxxxx
Delivery Information:
xxxxxxxx
Qty
Product
Unit Price
Total
1
Skype e-Gift Card (USD 10.00)
10.00
10.00
Cost of Items
10.00
Delivery
0.00
Currency
USD
Grand Total
10.00
Once again, thank you for shopping with us here at ChatandVision. Your business is appreciated, and we look forward to serving you again in the future. In the event of any queries, please do not hesitate to visit our F.A.Q page or e-mail us using the online webform located here for further assistance.
And the email lies, you can never track the Order, it doesn't even appear there.
I tried contacting them over their support by filling up the form, but I haven't heard from them yet and it's been 2 days.
I sense scam and I simply DO NOT undestand why Skype doesn't have their own shop and relies on this pathetic third party to do the transactions.

http://community.skype.com/t5/Hardware/Re-eGift-Card-from-Chat-amp-Vision/m-p/3041370/highlight/true...
http://community.skype.com/t5/Hardware/again-Chat-and-Vision-is-xxxxxxxxxxxxxx-not-doing-the-refund-...
http://community.skype.com/t5/Security-Privacy-Trust-and/New-SCAM-email-false-quot-gift-quot-card-wi...

How to redeem skype gift card

I bought my boyfriend a $25 Skype gift card. He received the email but it says that the link expires in 24 hours but that it's not a problem because after 24 hours Skype will just send him a new email with a new link. However, he has not received another email and we cannot find a way to request another email with another link. How does he access those $25 that I bought for him?

amberward216 wrote:
I bought my boyfriend a $25 Skype gift card. He received the email but it says that the link expires in 24 hours but that it's not a problem because after 24 hours Skype will just send him a new email with a new link. However, he has not received another email and we cannot find a way to request another email with another link. How does he access those $25 that I bought for him?
Dear amberward216,
Please do send me your Order ID or any other details about the order via a Private Messgae, and I'll do my best to advise you on how to proceed.
Look forward to hearing from you soon.
Regards,
Jennifer Hart
ChatandVision Ltd.

Gift card voucher ordered on Feb. 14 from Chat and...

I purchased a gift card on Valentines Day for my computer illiterate boyfriend. He tried redeeming the voucher but it wasn't working. I was going to visit his within the next month so I told him that I would do it for him so all he had to do was write the # down. However, when he went back to the email to get the redemption code to write down the email was gone...When I got there I searched everywhere for it, and it was gone. Luckily, I printed out my confirmation and sent it to my school email as well because my Skype emails that were sent on my gmail account were also gone. Anyways I tried dealing with Skype customer service but after telling them my issue they obviously only read the first part because this was their response:
**Please see the following response from Skype customer service***
Hello >>>>>,
Thank you for contacting Skype Customer Service!
We are sorry to know that your boyfriend was not able to redeem the Gift card you gave him. Please do not worry, I am happy to help you on this.
To further assist you, please provide with us these below information:
1.   Gift card code
2.   Copy of the payment receipt
3.   Screenshot of the error when redeeming the code
You reply is very important for us to give you a proper resolution. Rest assured, we will attend to your concern as soon as you provide us with these necessary information.
We look forward to your reply.
Thank you for choosing Skype!
Best regards,
Skype Customer Service
So my response was:
I provided you with the confirmation number in my first email which is proof that I paid for the certificates. I do not have the gift card code, that is what I am trying to get from you. I do not have a screenshot of the error, he attempted to redeem the code several times, it wasn't working then the next time it was attempted the email was gone which meant the code was gone. If we had known this was going to happen we would have taken a screenshot. In the future we will remember to take screen shots when dealing with skype. Is there a phone number I can call to deal with someone directly, it seems as though you did not really read my problem because if you did then you would have known that number one and three are an issue because of the situation. I don't mean to be rude at all but it is a punch in the face for you to respond with that because it is OBVIOUS you didn't read it. Can you put my confirmation number in and resend the email out to .......... or credit my debit card. If you are unable to do that can you please provide me with a phone # so that I can call and speak to someone. Also, I do believe that his email disappeared because mine did too, but don't worry I have a copy.
Thank you
I did have another conversation via email (which also deleted) the Skype customer representative, said that I was basically going to need to take up the issue with ChatandVision because they deal with the gift cards. He left me to contact ChatandVision, I have no idea WHO within the company would help deal with this issue though. I tried emailng them but I have no idea what email to use because all the emails I use they are getting kicked back. I am sending ChatandVision the copy of the receipt that I paid. I also sent Skype the proof of purchase...the confirmation number is actually included.   I don't understand why it is so difficult to look up the confirmation number on the attached copy of my receipt? I don't understand why a valentines day present isn't being delivered.
Please help me find a simle answer...what is the contact information for ChatandVision? If you have any other suggestions to my problem..I am all ears.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

priyadershini wrote:
Do you know what's the best way to get through to them
Hello and welcome to the Skype Community!
I'll ask Chat&Vision to contact you urgently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat&Vision Gift Card.

I had the same issue. I was refused once and when I did another I got this e-mail saying that:
We have some news about the Skype Gift card order you made with us on 3rd Jan 2014. Here at ChatandVision we take online security very seriously, which means that we have certain safeguards in place to ensure that our customers are protected from any potentially fraudulent activity. As a result, from time to time, certain orders are selected for additional security checks prior to the order being processed, including the following items in your recent order:
Qty
Product
Unit Price
Total
3
Skype e-Gift Card (USD 10.00)
7.00
21.00
Cost of Items
21.00
What this means is that one of our online security specialists will be personally looking into your order on the next working day and will then be in touch via email should there be any further queries. We apologise that this will inevitably result in a slight delay in completing your order, but we hope that you understand that these precautionary measures are important to ensure that we are able to continue to provide the highest level of protection for your online payments.
If for any reason you are still waiting for an update in 2 working days, please feel free to contact us by visiting the Contact Us page on the website.
Thank you for shopping with ChatandVision.com.
If the transaction is passed under Paypal, I don't understand why Chatandvision delays the purchase in thie unaccepatable way.......

I also ordered a gift card on Dec 21st... paid via MasterCard and the payment shows on my statement... It's now Jan 13th and I have not received my gift card after repeated contact attempts... my recourse now is to contact Mastercard...

Gift card ordered on June 10 not delivered.

Same thing happened to me on June 10. I waited for 3 days for them to deliver the gift card, but not a single thing! It seems like all the skype employee do is saying "I will forward your message to chatandvision " and all chatandvision do is giving you promising words! I will file the dispute now. I hope it saves you some time skype people!!
Post transferred from where added to create its own new topic;
Subject/title edited accordingly to differentiate from other enquiries and to reflect post content.

Dear Echolll,
your order has been cancelled as per ypour request.
Best Regards,
Mike
chatandvision

How do I transfer a gift card balance to family members in family share

Ok well I just realized that the account associated with my Family share will only access my credit card and not my gift card balance.
I had two $100 gift cards which I redeemed into my account thinking we could all share the gift card. Little did I know that only I can use the balance.
I know I can just purchase the app or the song and then they can download it for free but it's a pain in the butt if I'm not home to do this. Is there anyway I can transfer the funds to my wife and kids?? Oh and to top it off I've since thrown away the original gift cards so there is no way to remove the funds and place them back on the cards. Thanks in advance!

Open the App Store on your iPad. Scroll all the way to the bottom in the "Featured" tab. You should see your Apple ID there. It may indicate that you have that credit balance. If not, click the Apple ID button you see there and sign in if necessary and then click "View Apple ID". You should see the credit balance.
It will apply to your app (or iTunes music) purchases automatically.

How do you add an iTunes Gift Card so that all purchases of any members of a Family Sharing Group can use the credit?

How can all family members of a Family Sharing Group use a gift card that has been been applied to the iTunes master account? I added a gift card to our master iTunes account for my grandson, and even though he's a family sharing group member, none of the purchases I have approved from his requests have used the gift card credit. A search of the iTunes support site failed to turn up anything that even remotely addresses this topic. It would seem reasonable to assume that any purchase made by any family member should be able to use the gift card credit since all purchases go through the master account, but this does not appear to be the case.

Regarding your statement about the gift card balance being used if redeemed to the organizers account - http://www.apple.com/feedback.
Regarding redeeming the gift card to the child's account, it is the same as redeeming to yours. You have to be signed in to the iTunes store using the child's apple ID, then redeem the gift card there. If you already redeemed the card on your ID, you won't be able to redeem it again.
Redeem and use iTunes Gift Cards and content codes - Apple Support

Multiple users/gift cards on one account

I have what I would imagine to be a common scenario but not sure how to handle. Before yesterday, we had one teenager using the home PC on a iTunes account linked to our CC for any purchases she needed to pay us back for. We now have 2 more teenagers who need to do the same with their new iPods and all 3 kids have gift cards. How do we ensure they can all use their gift cards separately, but still link any additional purchases back to our common account linked to our CC? I have seen several posts about how to use multiple iPods on the same PC but not how to manage iTunes accounts in relation to multiple gift cards and a common iTunes account for billing purposes which should be common. I want to make sure I set this up properly from the start so any aasistance is appreciated.

I would suggst creating a new iTunes accounts for each user using their own gift cards. You don't need a CC if you use a gift card.
Go to the iTunes store screen and click Redeem at the top right under *Quick Links*.
Enter the gift card number then select *Create new account*. At the CC details scene, select None.
but still link any additional purchases back to our common account linked to our CC?
You cannot. They can all be on the some computer.
Any gift cards put onto a single iTunes store account are put into that one account. Anything purchased by anyone will be deducted from the total.

Undelivered e-gift card by Chatandvision

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