Under Warranty - Products Not as Described in Desciption When Purchases

I bought a portable cam recorder for my helmet. After one ride, I tried to download with the USB calbe provided, however it is not a recognizable device so I feel the product was not as advertised. I have tried to download to both a Mac and a regular Windows computer, neither recognize the device. Also I purchased extra memory described as additional memory card for the camera, however it is not the same size as the one in the camera so also not as I purchased by the advertisement. Sent email to customer service email provided by seller. The camera says it has a year warranty. Doesn't seem right to have to use warranty if it is not an item as advertised both the camera and also the memory card.

It IS Verizon who is helping you out, but it ISN'T Verizon's warranty. It is Samsung's warranty. Verizon simply acts as a middle man to facilitate the warranty so you are not without a phone while obtaining warranty service.
If you are unhappy with how Verizon is "helping" you out with Samsung's warranty, simply contact Samsung about the warranty on THEIR phone. Then you would have to send the phone into Samsung, have them determine if it is a covered warranty issue and then either fix your phone OR send you a refurbished one just like the one you got from Verizon. Of course, then you would be without a phone for a couple of weeks or so while you are waiting for your phone/replacement to be returned. In the end, you would still be in the possession of a refurbished device.
No cellular provider warranties phones. It is always the phone manufacturer which provides the warranty and who is responsible for it.
If you purchase a Verizon phone from Best Buy/Amazon/etc... it is STILL the manufacturer who warranties it, not Verizon/Best Buy/Amazon/etc...
Furthermore, the warranty IS as it seems. This is ALL spelled out on the box your phone came in. There is nothing written there which would lead you to believe you will receive a NEW phone as a warranty replacement.

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Under warranty laptop not repaired

Hi,
I bought a HP G71-340us laptop from OfficeMax store
#414, 8150 WALTON BLVD, Irving, TX, USA last year
with 1 year international warranty, vide transaction
[text removed for privacy]
Now, the laptop is under warranty and the charger is
not working.
Currently, my location is India and the people from
hp support claim that though the charger is available
with them, it won't be repaired or replaced, under
warranty as the product is not being sold in India
currently.
Please suggest what i can do.
R.K.Kapoor
[text removed]

Buy a charger. They are under $10 US equivalent on ebay India and you can have it in a couple days.

So I have an I Pad that will not charge. This is the second time that this situation has occurred the first time it was covered under warranty (But not this time). So they offered me a new old one for $250.00 and 90 day warranty. Seems like the life if th

Any thoughts about my second go around with an I pad that will not charge. This is second go around and I'm wondering if I should repalce or opt out and go different route ???? Can not imagin that Apple could give the type of support I'm recieving and continue?? The first one was under warranty not so lucky this time.

Go to the Apple Store and try a different charger & cable.
The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

The expected version of the product not installed on the system when i try ti install dec 2013 cu in sharepoint 2010

HI
in my sharepoint farm has
Language Pack for SharePoint, Project Server and Office Web Apps 2010 - Arabic العربية
Microsoft SharePoint Server 2010
installed
is any service pack 2 there for language packs for arabic as i installed service pack 2 sharepoint 2010
sucessfully
and after i go to apply dec 2013 CU it is not installed
it thrown a messege the expected version of the product not installed on the system
dec 2013 cu in sharepoint 2010
current sharepoint farm has below
adil

Hi,please find the below URL that exactly talking about the issue.
http://expertsharepoint.blogspot.de/2013/10/the-excepted-version-of-product-was-not.html
Find the detailed installation of of CUs in Post categories on blog
Anil Avula[MCP,MCSE,MCSA,MCTS,MCITP,MCSM] See Me At: http://expertsharepoint.blogspot.de/

Q430 Battery dying under Warranty- will not send a new battery

Q430 battery dying confirmed through Samsung customer service but they want me to send the whole compute and battery and ac charger in for service a 2-3 week process at which time my daughter will be without her college computer.
Why not just replace the battery?

Do you have the Samsung with the non removable on the back battery?
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

HT4528 Can I get a screen replacement for free if i'm still under warranty?

Can I get a screen replacement for free if i'm still under warranty?

Not if it was caused by accidental damage. You can make a Genius Bar appointment at your nearest Apple Store and see if they do screen replacement. If they do it is $149, if they can't it is $229 for an out-of-warranty replacement. If you bought AppleCare + it is a $49 deductible.

Hi, my product is under warranty and has a power button issue. Greek dealer doas not support it becouse I bought it from the us. wharT shall I do.Thank you

Hi, my product is under warranty and has a power button issue. Greek dealer doas not support it becouse I bought it from the us. wharT shall I do.Thank you

It can only be serviced in the country where it was originally sold. Take it back to the US or send it to someone you know there to take it in for service.

X201s LCD issue not taken under warranty

I had posted earlier on this issue here
I purchased my x201s last year and after maybe a week or two (or maybe since new) I noticed a white spot on the left side corner of the screen (see photo). Because I use my laptop for work everyday I could not send it back (I wish I had choosen the onsite warranty).
Having some free time these days I sent it back to lenovo. There response was that it is going to cost me $700 and did not give any explanation as to why it was not cover under the warranty.
The person reluctantly escalated my issue to another service without giving me any explanation at all and the answer came back $700 dollars to fix the screen.
I am outraged at the way I have been treated on this issue. I have not been given any information, I have been without laptop for two weeks now and I don't seem to be able to talk to anyone else than my initial contact who is to say the least uncooperative.
There is no reason to be treated like this for a $500 dollars piece of equipment. But when you paid $2000 dollars this is as if Lenovo was saying we don't provide customer service anymore go to our competitors
My last ressource is this forum. If there is a way for me to get in contact with a manager who could look at my case I would greatly appreciate it.
Solved!
Go to Solution.

Thanks lead_org but I remember seeing two of your posts last year saying the opposite
lead_org wrote:
10-19-2010 07:42 AM
the light spot means there is a pressure spot behind the LCD. This should be replaceable under warranty.
And particularily this one with option d exactly describing what happened to me:
lead_org wrote:
11-25-2010 06:16 AM
1) can you post an image of the problem?
2) Cracked LCD can be due to:
a) dropping the laptop on a hard surface.
b) the LCD have uneven pressure spot behind the LCD, which when loaded by an external force (i.e. putting a large load on the top case), causes a concentrated stress resulting in LCD cracking.
c) closing the LCD too hard, i.e. slamming it shut
d) a manufacturing defect or there is construction defect, if the latter usually light spots on the LCD would appear first.
cases a,b and c are the most common causes of LCD cracking.
Unless you have some sort of proof that the case d was the cause of the LCD cracking, then there is very little likelihood that Lenovo would repair the LCD damage under warranty.
All of this to say that this is what I experienced. An lcd white spot appearing a few weeks after having received the laptop (may there since the beggining..) and I then later noticed tiny cracks.
I feel this is my right as any consummer to express my concerns and receive the service associated with my product. My mistake is not to have returned the laptop right away

My iPhone 5 has flickeringlights apple cannot repair it or replace it even though I am under the warranty period as I bought my my phone in Ireland and now I am in Australia.how can apple offer worldwide warranty and not do anything about it ?

Why does apple cannot repair a phone or replace it is still under warranty even though it is bought from Ireland and make is of USA be coz the warranty is worldwide.what should I do ,I have talked to AppleCare in Australia as well as Ireland and they couldn't help.any hope for this question please?

ckuan wrote:
You have to send it to a friend/relative in the US and have them bring tt to an Apple Store for warranty purposes.
FYI: It was purchased in Ireland.
Not looking to start a big debate over this.
Note that under the warranty,
"IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device."
It does not state they WILL NOT service in another country.
Likewise, nowhere does it state it MUST be serviced in country of purchase.
Also;
"Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Apple Product cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, Apple may repair or replace Apple Products and parts with comparable Apple Product and parts that comply with local standards."
This paragraph would not be here if it was only as simple as "service is only available in the original country of purchase".
Soniafromire,
I'd press the issue and see if they will send it to the country of purchase for service if you pay these fees.

Good morning , I bought my mac pro 13 ' in 2011 (OX 10.10) , in March 2014 I had to replace the video card , fortunately under warranty. Today, after only eight months starting with the same problems ! I read online that some mac products in 2011 wer

Good morning , I bought my mac pro 13 ' in 2011 (OX 10.10) , in March 2014 I had to replace the video card , fortunately under warranty.
Today, after only eight months starting with the same problems !
I read online that some mac products in 2011 were put on the market defective , you can get a warranty extension or even a replacement mac?

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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My Charger is broken but still under warranty but I'm not near any apple stores, My Charger is broken but still under warranty but I'm not near any apple stores

My Charger is broken but still under warranty but I'm not near any apple stores, can I just call I send my old one back and they send me a new one

No. You must call and make an arrangement to return yours for a replacement. They will set up the return and send you a box and shipping label. Then you send your old charger, cable, etc. back. A new one will be returned to you.
Do not simply send something to Apple.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..

I have an ipad 4 16 gb (wifi cell model), is not under warranty because I bought over a year. The ipad screen is cracked, but the ipad is running fine. My question is: can I go to a store to buy a new giving my old as part payment? graciously Andre

I have an ipad 4 16 gb (wifi + cell model), is not under warranty because I bought over a year. The ipad screen is cracked, but the ipad is running fine. My question is: can I go to a store to buy a new giving my old as part payment?
graciously
Andre Souza

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
 Cheers, Tom

Is it true that Apple will not replace an LCD under warranty?

I have an iPhone 4s, that I bought around a month ago. It is under warranty. I have been having issues with the phone since the day I received it in the mail. One being that I get dial tones and/or other static-y noises at the beginning of all outgoing and incoming calls, usually for about 2-3 seconds. The phone also randomly dies, even if it has 15, 20 sometimes even 30 percent battery left. The biggest issue I've ran into is the front screen of the phone popping off. Not completely, but enough to notice. The way I can tell when it happens is because the home button will feel weird, like majorly indented and then light can be seen coming out through the side of the phone. The problem is that each time this happens the screen would get little crack-looking disturbances or just discolored all over, and then tonight it popped out AGAIN while I was talking to my mom and then screen went black and the phone just started making a weird bonging sound over and over. For lack of a better term, I'm ******.
The phone itself is perfect. No scratches, no dents, nothing. It's always been in a case.
My husband is adamant that I'm wasting my time because Apple will not replace an LCD screen, but obviously the phone has had issues since I received it and it's not anything that I did! I spoke to a very nice representative who made an appointment at the Apple Store to have it checked out. Has anyone had any luck with getting something like this taken care of under warranty? Thanks!

The AppleTV update was not mandatory. It is not applied automatically, and will continue to function without an update. Others have reported successfully exchanging updated AppleTVs for models with earlier versions of the OS when there was a problem with the update.
Anybody whose equipment does not match Apple's specifications (e.g. those with TVs that do not have built-in HDMI ports, or that cannot accept a 720p signal) should be very wary of installing any updates. As these are not supported displays, Apple is unlikely to test updates on them, and it is possible that an update will cause loss of function. It would be wise to wait to hear from others with similar TVs before you decide whether to apply an update. This also means that if you own an unsupported TV, it is possible that you will not be able to get access to future updates that include features that you would like to have.
Frankly, if you have an unsupported TV and are dead-set against replacing it, you probably should consider returning or selling your AppleTV and buy a product, such as the Roku box, that supports your type of TV.
Message was edited by: tgibbs

My ipod nano 6th gen fell out of my pockey and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed

My ipod nano 6th gen fell out of my pocket and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed? It is pretty frustrating, it fell from about 3 feet out of my pocket and now looks like it was beaten by a hammer.

Debbie:
deborahfromwindsor wrote:
he advises restarting by inserting the OSX disc and pressing down the C button to reboot from there then selecting disk utility, hard disk and repair.... Does he mean me to hold down the C key on the alpha keyboard or the ctrl key?
Should I just ask for my money back??? If it is a simple repair do I just literally push the disc in, push the power button and hold down the C button?
That's where I would begin, too, with
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.TStatus of HDD at the bottom of right panel, and report if it saysanything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need touse autility like TechTool Pro,Drive Geniusor DiskWarrior
First we need to determine if the issue you are experiencing with the computer is software or hardware based. Once we have gotten things sorted out there should be time enough to make you decision about keeping or returning it.
cornelius

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how els

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Under Warranty - Products Not as Described in Desciption When Purchases

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